Always friendly staff who are eager to help. My mother is happy here, therefore I am very happy.Christine C(Daughter of Resident/Service User)
The centre is clearly being well managed, creating a comfortable and relaxed environmentJulia P(Daughter-in-law of Resident/Service User)
Residents are treated extremely well with trips and outings and good entertainmentJon H(Son of Resident/Service User)
Always friendly staff who are eager to help. My mother is happy here, therefore I am very happy.Christine C(Daughter of Resident/Service User)
The centre is clearly being well managed, creating a comfortable and relaxed environmentJulia P(Daughter-in-law of Resident/Service User)
Residents are treated extremely well with trips and outings and good entertainmentJon H(Son of Resident/Service User)
Harbour Care Centre, nestled in the coastal town of Portishead, offers a comprehensive range of personalised care services including residential care, nursing care, and dementia care. The centre provides a supportive and stimulating environment for up to 108 residents. Harbour offers a unique and affordable alternative to Bristol care homes being just a 30 minute drive from the centre of Bristol.
A key feature is the separate specialist dementia care...
Harbour Care Centre, nestled in the coastal town of Portishead, offers a comprehensive range of personalised care services including residential care, nursing care, and dementia care. The centre provides a supportive and stimulating environment for up to 108 residents. Harbour offers a unique and affordable alternative to Bristol care homes being just a 30 minute drive from the centre of Bristol.
A key feature is the separate specialist dementia care unit, which operates as the Willow suite. This dedicated area is specifically designed to meet the unique and individual needs of residents living with various forms of dementia, providing a secure and comforting space.
The care home is set in a vibrant location, offering views toward the Portishead harbourside, enhancing the sense of community. The property is surrounded by accessible front and rear gardens, providing large outdoor spaces and seating areas for all residents, including those in the dementia community, to relax, enjoy activities, and engage in social interaction.
Additional services encompass permanent and short-term/respite stays, convalescent care, and a robust daily activities programme. Amenities include en-suite rooms, a café, a hair salon, and delicious, chef-prepared meals with flexible dining options. The overall approach is person-centred, focusing on the physical, emotional, and social well-being of every individual.
Harbour has a unique atmosphere which is supported by the continuity of the staff, many of whom live on-site and the senior management team who have worked together for many years. The richness of activities is what sets the home apart, with staff joining in and helping to shape the regular trips to the local pub, the marina and local swimming baths.
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Care Provided by Harbour Care Centre
Primary Care Categories
Older Person Care
Dementia
Mental Health Condition
Physical Disability
Eating Disorders
Younger Adults
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 108 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Convalescent Care
Acquired Brain Injury (ABI)
Day Care
Facilities
Own Furniture if required
Pet Friendly (or by arrangement)
Smoking not permitted
Close to Local shops
Near Public Transport
Lift
Wheelchair Access
Gardens
Bar/Café
Residents Kitchenette
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
£1,375 - £1,475
£1,475 - £1,575
Residential Dementia Care
£1,375 - £1,475
£1,475 - £1,575
Nursing Care
£1,625 - £1,725
£1,725 - £1,825
Nursing Dementia Care
£1,525 - £1,675
£1,625 - £1,775
Contact Harbour Care Centre to confirm what's included and get a personalised quote:
Fees are based on a needs assessment of the individual coming into the Home.
* For a Premium Room add £50 to the above prices.
**The above prices are based on Direct Debit billing. Any other method of payment will attract a further 2% administration charge.
***Prices are subject to change to reflect a change in your individual care needs and dependency level. We will provide 28 days advance notice of any price change due to a change in your care needs.
****Prices are also subject to annual uplifts to reflect rising cost of care; e.g. staffing, food, utilities etc... We will always provide 28 days’ notice in advance of any price change due to rising costs.
The price(s) shown are provided by the care home. Contact Harbour Care Centre for full pricing details and T&Cs.
Funding Types Accepted
Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Support you may be entitled to
If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Tours
Onsite Tours of Harbour Care CentreUsually available on Mon, Tue, Wed, Thu, Fri(between 10:00 AM to 5:00 PM)Face to Face personalised viewings of Harbour Residential are available through pre booked appointments. We will request a negative Lateral Flow test and a temperature check prior to your visit (Both can be offered at the home). Provided PPE must be worn at all times. Please be aware that only parts of the home will be available to view.
Remote Tours of Harbour Care CentreUsually available on Mon, Tue, Wed, Thu, Fri(between 10:00 AM to 5:00 PM)Electronic tours of Harbour Residential are available through pre booked appointments. We offer Zoom and WhatsApp viewings of the home. Please be aware that only parts of the home will be available to view.
Harbour Care Centre has a Review Score of 9.5 (9.510) out of 10, based on 19 reviews in the last 2 years. Over all time Harbour Care Centre has 113 reviews.
Review from D G (Son of Resident) published on 18 August 2017 Submitted via Review Postal Card•
Overall Experience
Mum was a resident at Haven Lodge since November 2015. At all times, I felt she was in safe hands and was well cared for. Despite being very busy, the staff always find time to give personal attention to the residents. During the last 12 months, I have noticed a number of improvements in the...
Mum was a resident at Haven Lodge since November 2015. At all times, I felt she was in safe hands and was well cared for. Despite being very busy, the staff always find time to give personal attention to the residents. During the last 12 months, I have noticed a number of improvements in the home - it's now a lot less 'clinical' and has a more personal and friendly atmosphere. Clearly, their efforts are paying off.
↩Reply from Fran Stockwell, Home Manager at Harbour Care Centre
Thank you so much for your kind and positive words. We are constantly striving to improve life at Haven Lodge and it is great to hear that this is very evident.
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Review from J H (Daughter of Resident) published on 3 August 2017 Submitted via Review Postal Card•
Overall Experience
All the care staff are very caring and mum loves all the activities. Things have got so much better.
All the care staff are very caring and mum loves all the activities. Things have got so much better.
↩Reply from Fran Stockwell, Home Manager at Harbour Care Centre
Thank you so much for your kind review. We are so pleased that you are finding Haven Lodge much better now.
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Review from P S (Daughter of Resident) published on 2 August 2017 Submitted via Review Postal Card•
Overall Experience
Mum was living at home and had high levels of anxiety since moving here, they have listened and she feels safe and happy.
When we took her home to see her house, she wanted to return to Haven Lodge saying she was happier there.
Mum was living at home and had high levels of anxiety since moving here, they have listened and she feels safe and happy.
When we took her home to see her house, she wanted to return to Haven Lodge saying she was happier there.
↩Reply from Fran Stockwell, Home Manager at Harbour Care Centre
Thank you so much, your mum is a pleasure to care for and we hope to get better and better.
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Review from L L (Daughter of Resident) published on 28 April 2017 Submitted via Review Postal Card•
Overall Experience
Before Christmas things were not very good at Haven Lodge with staff leaving all the time.
Since the new manager has taken over, the staff have stayed on and are actually smiling. There is a positive mood in the home and the residents are reaping the benefits of the activities that have been...
Before Christmas things were not very good at Haven Lodge with staff leaving all the time.
Since the new manager has taken over, the staff have stayed on and are actually smiling. There is a positive mood in the home and the residents are reaping the benefits of the activities that have been introduced. It is a pleasure to go there now.
↩Reply from Fran Stockwell, Home Manager at Harbour Care Centre
Thank you so much for your lovely review. We are working hard to create a happy care team and environment here at Haven Lodge as this has a direct impact on the lives of the people who live with us. We are so pleased that the introduction of Home Makers and increased activities in the home is making such a difference.
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Review from Michael A (Son of Resident) published on 5 April 2016 Submitted via Review Postal Card•
Overall Experience
Made two visits 22nd and 23rd March 2016. I was impressed with the attitude. Reception staff were pleasant, chatty and welcoming. The residents lounge was bright and airy, members of staff appeared frequently and showed a cheery caring attitude to all residents (and visitors). They were also happy...
Made two visits 22nd and 23rd March 2016. I was impressed with the attitude. Reception staff were pleasant, chatty and welcoming. The residents lounge was bright and airy, members of staff appeared frequently and showed a cheery caring attitude to all residents (and visitors). They were also happy to answer questions. I feel that my father is in good hands.
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Review from J C (Niece of Resident) published on 4 March 2016 Submitted via Review Postal Card•
Overall Experience
My auntie came from another home but she is so much happier and looks much better since she has moved to Haven Lodge. We are so pleased with the home. She was 100 last week and they gave her wonderful party for all the family and made us so welcome.
My auntie came from another home but she is so much happier and looks much better since she has moved to Haven Lodge. We are so pleased with the home. She was 100 last week and they gave her wonderful party for all the family and made us so welcome.
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Review from Martin W (Son-in-law of Resident) published on 12 February 2016 Submitted via Review Postal Card•
Overall Experience
Great care taken in a loving environment. Levels of dementia vary, my mother-in-law's is relatively average but even the worst are very well looked after. The whole environment is loving, caring and familiar.
Great care taken in a loving environment. Levels of dementia vary, my mother-in-law's is relatively average but even the worst are very well looked after. The whole environment is loving, caring and familiar.
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Review from P T (Wife of Resident) published on 3 February 2016 Submitted via Review Postal Card•
Overall Experience
I have a lot of experience of various care homes and wards at various hospitals with my husband. Haven Lodge is a very bright, modern, well appointed home, which is following the 'dementia matters' criteria very carefully, some care homes keep the clients in one room to supervise them closely, so...
I have a lot of experience of various care homes and wards at various hospitals with my husband. Haven Lodge is a very bright, modern, well appointed home, which is following the 'dementia matters' criteria very carefully, some care homes keep the clients in one room to supervise them closely, so they lose freedom, but in Haven Lodge they walk freely up and down the corridors, which is brilliant exercise for everyone but is much harder work for carers and staff to supervise. New clients are naturally anxious but usually settle in quite quickly. The food is good and well balanced but perhaps more greens needed? Staffing is tight and various but on the whole, everyone does very well, in my opinion, more regular entertainment needed.
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Review from Peter S (Husband of Resident) published on 3 February 2016 Submitted via Review Postal Card•
Overall Experience
Generally the home is good, but lack of staff does mean that at times residents can be kept waiting for a toilet visit or pad change which does make considerable stress. Food is good, but again assistance to eat is sparse because of overstretched staff. The overall behaviour of staff is good and...
Generally the home is good, but lack of staff does mean that at times residents can be kept waiting for a toilet visit or pad change which does make considerable stress. Food is good, but again assistance to eat is sparse because of overstretched staff. The overall behaviour of staff is good and caring , but agency staff are not as good. The home is clean and well kept. With some reservation I am satisfied with the overall care of my wife.
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Review from Chris G (Son of Resident) published on 27 January 2016 Submitted via Website•
Overall Experience
Staff are generally very caring but due to a shortage of staff most of the time and a high use of agency staff, they appear very overworked.
Cleaning of the rooms could be better and is very variable.
We have had problems finding things that go missing which is a concern when it comes to such...
Staff are generally very caring but due to a shortage of staff most of the time and a high use of agency staff, they appear very overworked.
Cleaning of the rooms could be better and is very variable.
We have had problems finding things that go missing which is a concern when it comes to such items as spectacles which are important to our mother. All items are labelled.
There is a general problem in communication due to the lack of staff.
Generally this is a very caring home but due to working with the minimum number of staff required - problems are not always resolved efficiently - or communicated to the relatives - ie falls, etc.
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Review from Glenda H (Niece of Resident) published on 20 January 2016 Submitted via Review Postal Card•
Overall Experience
Having moved our aunt to Haven Lodge from another care home last December to be nearer her family, we found the home to be excellent, the staff are caring, friendly and interact well with the residents. Aunty seems to have settled in well and is very happy in Haven Lodge. She thoroughly enjoyed her...
Having moved our aunt to Haven Lodge from another care home last December to be nearer her family, we found the home to be excellent, the staff are caring, friendly and interact well with the residents. Aunty seems to have settled in well and is very happy in Haven Lodge. She thoroughly enjoyed her 100th Birthday party which the home put on for her!
↩Reply from Alan Stewart, Care Manager at Harbour Care Centre
Thank you for your response to our care for your aunt. We depend on such responses to support the staff providing care. You have provided essential feedback which is appreciated.
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Review from Graham C (Husband of Resident) published on 20 January 2016 Submitted via Review Postal Card•
Overall Experience
Haven Lodge has been home for my wife for 3 years. It meets her every need in a caring, supporting, dignified and personal way. Staff are committed to providing the best care and make up a happy family. Staff and management are very approachable and supportive and sympathetic to our needs.
Haven Lodge has been home for my wife for 3 years. It meets her every need in a caring, supporting, dignified and personal way. Staff are committed to providing the best care and make up a happy family. Staff and management are very approachable and supportive and sympathetic to our needs.
↩Reply from Alan Stewart, Care Manager at Harbour Care Centre
Thank you very much for your kind response and observations on our Care Home. We appreciate feedback, which helps those supporting residents to have a personal and considered approach to their care.
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Review from M K (Niece of Resident) published on 20 January 2016 Submitted via Review Postal Card•
Overall Experience
Staffing problems - residents in lounge left unattended for over 15 mins, had to help resident needing toilet to sit back down as she was unsteady, went to find help and had to wait over 5 mins.
My aunt was smelling of faeces when I have arrived and no staff in view to attend, whilst 2 eventually...
Staffing problems - residents in lounge left unattended for over 15 mins, had to help resident needing toilet to sit back down as she was unsteady, went to find help and had to wait over 5 mins. My aunt was smelling of faeces when I have arrived and no staff in view to attend, whilst 2 eventually found and she was being dealt with, I was the only non-resident in the lounge: helping to prevent a fall of lady needing loo.
Generally staff kind and gentle but inadequate number to monitor lounge with several very frail residents. This is a nursing floor and cost reflects this.
↩Reply from Pat Sheppard, Regional Manager at Harbour Care Centre
Thank you for taking the time to write a review. We are pleased that you find the staff to be kind, gentle and treat your aunt with dignity. It is unacceptable that you found the lounge area unsupervised for this length of time, and residents in need of support. We monitor staffing levels daily and...
Thank you for taking the time to write a review. We are pleased that you find the staff to be kind, gentle and treat your aunt with dignity. It is unacceptable that you found the lounge area unsupervised for this length of time, and residents in need of support. We monitor staffing levels daily and this is based on the current dependency of the residents. We are currently undertaking a recruitment drive and would welcome any input from relatives in this process. We are also undertaking a review of how and when staff engage with residents, and how residents are supported to take part in meaningful activities. We will also be carrying out observed practice which will include monitoring of support given in lounges. We would welcome the opportunity to share our findings with you.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 January 2023
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
8 Bed Vacancies
Posted: 16 September 2026
New floor opened up with residential and nursing beds available.
News (2) & Events (0)
News
23 Oct 2025
At Harbour Care Centre, there’s always something going on — and it’s never a one-size-fits-all approach. The activities team works hard to make sure everyone’s day is filled with things...
15 Oct 2025
Residents from Harbour Care Centre have been enjoying some fantastic trips out and about around Portishead, getting great exercise and having fun together. Whether its a brisk stroll around the...
Upcoming Events
There are no upcoming events for Harbour Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Harbour Care Centre.
Accreditations
There are no accreditations posted yet for Harbour Care Centre.
Meet the Team (2)
Wayne PriceJob Title Home ManagerJoined 2021
Wayne Price is the Manager of Harbour Care Centre in Portishead, near Bristol. Originally from Bedminster in Bristol, he has devoted most of his...
Wayne Price is the Manager of Harbour Care Centre in Portishead, near Bristol. Originally from Bedminster in Bristol, he has devoted most of his professional life to caring for the elderly. Price studied nursing at the University of the West of England in Bristol, qualifying around 2007, though his experience caring for others began at age 17 while looking after his mother, who had motor neuron disease.
His early career included working at several local NHS hospitals, starting as a staff nurse at Bristol General Hospital and eventually becoming a clinical services manager there. He also worked at South Bristol Community Hospital and the Bristol Royal Infirmary, focusing on elderly care and stroke rehabilitation.
After a back injury required him to leave 12-hour nursing shifts, he moved into care home management. His first role as a home manager was at Amarine Graves in Bristol. Before joining Harbour, he managed Pawnsme in North Somerset for Haven Care Homes. Price took a six-month break during the COVID-19 lockdown to adopt his three children.
Wayne joined Harbour Care Centre and oversaw a major transformation. When he arrived, the home had only 18 residents and lacked nurses, but under his leadership, nursing services were reinstated, two additional floors were opened, and the Care Quality Commission (CQC) rating moved from 'needs improvement' to 'good in all areas'. Price prioritizes a management style based on openness and delegation. He defines a good care home as being full of "fun," ensuring residents are "living" and engaging in their community.
Renata BochnakJob Title Deputy ManagerJoined 2021
Renata serves as the Deputy Manager at Harbour Care Centre. She has worked in the UK for almost 20 years and previously worked for another company...
Renata serves as the Deputy Manager at Harbour Care Centre. She has worked in the UK for almost 20 years and previously worked for another company for 13 years. She joined Harbour three or four years ago, about a year after Manager Wayne Price arrived, having known him from previous work.
Renata highly values the atmosphere at Harbour, she expalins "people here are warm, kind, and always smiling, which makes the home feel like family." She champions the use of consistent staff, she rarely utilises agency workers, as staff live on-site, which ensures quality and continuity within the home. There is little staff turnover, because everyone is happy at Harbour Care Centre and that filters down to the residents who form companionable bonds with staff.
As a nurse, she encourages her team—which includes many carers who are highly qualified nurses from overseas—to communicate openly and advises staff to "just treat our residents how you would like to be treat". She recalls a lady who arrived requiring nursing care and expected to be requiring end-of-life care but began walking (first with a zimmer, then without) after 3–4 months of attention and proper feeding. She promotes social engagement, noting that staff often organise their own activities, and dance and sing along with residents.
Renata finds it deeply rewarding when families express profound appreciation for the compassionate care provided and we are lucky to have her.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harbour Care Centre to verify any information. View our terms and conditions. Harbour Care Centre has an Enhanced Service -what an Enhanced Service includes.
