Harbour Care Centre

SHE WILL BE BACK . - Thank you.

We wanted to thank all the staff as a whole for providing him with such love, care and respect whilst he was alive. However, more importantly, we must thank them for the way in which he was supported during his last few weeks. The staff were constantly monitoring him, making sure he wasn't in pain or distressed. He departed this world with dignity for which we cannot praise or thank the staff concerned enough.

I never see Dad smile as much as when he is staying at Harbour Residential, the staff and manager are excellent.

The bedrooms were nice, roomy, just decorated.

Overall, I thought the home had a comfortable, relaxed environment. The rooms were lovely and staff friendly, kind and committed to providing excellent care.

I have only recently placed my brother in this care home. Right from the very first day the management and staff have been brilliant. Prior to a short spell in hospital, he was in another care home locally. There is no comparison between the two homes. This one is brilliant. The warm welcome we received and although he has only been a resident for a comparatively short time it is obvious to me that the manager and staff know what they are doing and what is needed for the care of elderly people who need care and assistance in their later life

Dad has been in this home since June 2018, he has always been really well cared for, in every way. He regularly tells me he is very happy and feels loved. The staff are always kind and patient even when Dad has been a bit difficult. He was very poorly in October but due to the attention he received here, he has recovered and is now doing well, eating and drinking normally again, we didn't expect him to live so are amazed at his progress. We would not want to move Dad anywhere else. While Dad was ill, the district nurses were called in and any treatment needed was provided. He was encouraged to eat and when this wasn't enough he was given fortified drinks, I am sure the love and care he had during this time helped his recovery. The new decorations look wonderful and really brighten the home. There is always a welcome for visiting family, and we are kept informed of all that happens with Dad. Overall the best place for Dad and while he is happy loved and cared for we are happy too.

Always friendly staff who are eager to help. My mother is happy here, therefore I am very happy.

The staff always involve us with any worries or changes that occur. They are all pro-active, polite, friendly..and clearly, enjoy their role in enabling those with dementia. The centre is clearly being well managed, creating a comfortable and relaxed environment, for all.

We feel happy and confident that my father in law is in safe and caring hands - for this, we are extremely grateful. We would fully recommend Habour Care Centre to anyone faced with the decision to have to place a loved one into residential care.

My stepmother is being well looked after at Haven. The staff take a genuine personal interest in her and treat her with dignity. They are always cheerful and willing to help.

I am happy to say that I am impressed by Haven Lodge staff and management. The care is exemplary there - my mother soon familiarized herself with staff and surroundings. I honestly cannot think of a better place for anyone's parent. The food is well prepared and hot meals are well received and very tasty. Residents are never left hungry. Access to tea and refreshments is all day, for residents and their family/visitors. The rooms are beautiful and kept incredibly clean. Staff have always been approachable and happy to see you - it is always a pleasure to visit at Haven Lodge. The residents are interacted with regularly and you can see that the staff are caring and enjoy what they do. My mother warmed to the staff pretty quickly and I cannot praise this care home enough. Superb.

It's a lovely and welcoming home. It's excellent. My son loves it and says his father is lucky to be here at Haven Lodge Care Centre.

My wife changed from dementia to severe dementia over the 9 1/2 years she was at Haven Lodge. We were always very well looked after. Carers were kind and attentive and often went the second mile. I cannot rate Haven Lodge too highly. We are sorry to have to move now in order to find nursing care.

Having researched other care homes in the area, we felt that Haven Lodge had more to offer. There was a happy, calm atmosphere, where everyone dealt with us in a friendly manner, the Manager and admin staff are very approachable, very friendly and polite; more importantly, the Manager engaged directly with my father when she went to assess him. Everything was explained to us all and we had no hesitation in believing it was the best choice. The nursing and care staff are caring and respectful. They have a difficult and challenging job to do, and the Haven Lodge staff perform their roles well. We are very happy and grateful for the way in which my father is being cared for, at a time that is, for us as well as my father, extremely sad and upsetting as his health deteriorates. Haven Lodge is well run, providing activities for the residents and the meals and the quantity of, are very good. We have absolutely no hesitation recommending Haven Lodge to anyone who has a relative in need of care.

My mother was placed in a very pleasant room with full-length windows, so she could easily watch the world go by. The staff were very pleasant, readily engaging in conversation with us as visitors. It was an agreeable surprise to find that visiting this care home was such an uplifting experience.

My wife is well cared for at Haven Lodge. The staff are caring and well managed.

In my scores, excellent is of the same standard as care at home, and good is close to home standard.

I have experience of this care home for over 2.5 years and the standards have improved markedly since November 2016.

Truly excellent care for all members of staff with a warm welcome from reception right the way through. Residents are treated extremely well with trips and outings and good entertainment to stimulate all. Health and safety standards are high as are hygiene and cleanliness.

It's a pleasure to come visit my husband in this lovely home. The staff are excellent and really take wonderful care of him.

Haven Lodge is a wonderful home. The staff are very friendly and there is a lovely atmosphere. The care received by my father in law is outstanding.