Always friendly staff who are eager to help. My mother is happy here, therefore I am very happy.
Christine C (Daughter of Resident)
The centre is clearly being well managed, creating a comfortable and relaxed environment
Julia P (Daughter-in-law of Resident)
Residents are treated extremely well with trips and outings and good entertainment
Jon H (Son of Resident)
Fees are based on a needs assessment of the individual coming into the Home
These prices are only a guideline, please contact Harbour Care Centre to find out the exact price for your requirements.
Contact Harbour Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Contact Harbour Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:
Own car park.
Harbour Care Centre has a Review Score of 9.3 (9.323) out of 10, based on 14 reviews in the last 2 years.
Over all time Harbour Care Centre has 99 reviews.
5.0 out of 5
Thank you so much for the lovely review. It was a pleasure looking after your mum.
5.0 out of 5
In my scores, excellent is of the same standard as care at home, and good is close to home standard.
Thank you so much for your feedback - we are doing everything possible to make Haven Lodge a great place to live. Thanks for your valued comments.
4.0 out of 5
Thank you for your kind review.
5.0 out of 5
Thank you so much for your lovely review. Our recent Boat trip was enjoyed so much that we are planning more outings for the new year.
5.0 out of 5
Thanks for your kind words. It's a pleasure to look after your husband and we love it when you come to visit.
5.0 out of 5
Thanks for your lovely review. Your feedback is always very much appreciated.
5.0 out of 5
Thank you so much for your kind and positive words. We are constantly striving to improve life at Haven Lodge and it is great to hear that this is very evident.
5.0 out of 5
Thank you so much for your kind review. We are so pleased that you are finding Haven Lodge much better now.
4.0 out of 5
Thank you so much, your mum is a pleasure to care for and we hope to get better and better.
4.0 out of 5
Thank you so much for your lovely review. We are working hard to create a happy care team and environment here at Haven Lodge as this has a direct impact on the lives of the people who live with us. We are so pleased that the introduction of Home Makers and increased activities in the home is making such a difference.
4.0 out of 5
5.0 out of 5
4.0 out of 5
4.0 out of 5
4.0 out of 5
4.0 out of 5
Cleaning of the rooms could be better and is very variable.
We have had problems finding things that go missing which is a concern when it comes to such
There is a general problem in communication due to the lack of staff.
Generally this is a very caring home but due to working with the minimum number of staff required - problems are not always resolved efficiently - or communicated to the relatives - ie falls, etc.
5.0 out of 5
Thank you for your response to our care for your aunt. We depend on such responses to support the staff providing care. You have provided essential feedback which is appreciated.
4.0 out of 5
Thank you very much for your kind response and observations on our Care Home. We appreciate feedback, which helps those supporting residents to have a personal and considered approach to their care.
3.0 out of 5
Thank you for taking the time to write a review. We are pleased that you find the staff to be kind, gentle and treat your aunt with dignity. It is unacceptable that you found the lounge area unsupervised for this length of time, and residents in need of support. We monitor staffing levels daily and this is based on the current dependency of the residents. We are currently undertaking a recruitment drive and would welcome any input from relatives in this process. We are also undertaking a review of how and when staff engage with residents, and how residents are supported to take part in meaningful activities. We will also be carrying out observed practice which will include monitoring of support given in lounges. We would welcome the opportunity to share our findings with you.
The Review Score of 9.3 (9.323) out of 10 for Harbour Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
New floor opened up with residential and nursing beds available.
Wayne Price is the Manager of Harbour Care Centre in Portishead, near Bristol. Originally from Bedminster in Bristol, he has devoted most of his professional life to caring for the elderly. Price studied nursing at the University of the West of England in Bristol, qualifying around 2007, though his experience caring for others began at age 17 while looking after his mother, who had motor neuron disease.
His early career included working at several local NHS hospitals, starting as a staff nurse at Bristol General Hospital and eventually becoming a clinical services manager there. He also worked at South Bristol Community Hospital and the Bristol Royal Infirmary, focusing on elderly care and stroke rehabilitation.
After a back injury required him to leave 12-hour nursing shifts, he moved into care home management. His first role as a home manager was at Amarine Graves in Bristol. Before joining Harbour, he managed Pawnsme in North Somerset for Haven Care Homes. Price took a six-month break during the COVID-19 lockdown to adopt his three children.
Wayne joined Harbour Care Centre and oversaw a major transformation. When he arrived, the home had only 18 residents and lacked nurses, but under his leadership, nursing services were reinstated, two additional floors were opened, and the Care Quality Commission (CQC) rating moved from 'needs improvement' to 'good in all areas'. Price prioritizes a management style based on openness and delegation. He defines a good care home as being full of "fun," ensuring residents are "living" and engaging in their community.
Renata serves as the Deputy Manager at Harbour Care Centre. She has worked in the UK for almost 20 years and previously worked for another company for 13 years. She joined Harbour three or four years ago, about a year after Manager Wayne Price arrived, having known him from previous work.
Renata highly values the atmosphere at Harbour, she expalins "people here are warm, kind, and always smiling, which makes the home feel like family." She champions the use of consistent staff, she rarely utilises agency workers, as staff live on-site, which ensures quality and continuity within the home. There is little staff turnover, because everyone is happy at Harbour Care Centre and that filters down to the residents who form companionable bonds with staff.
As a nurse, she encourages her team—which includes many carers who are highly qualified nurses from overseas—to communicate openly and advises staff to "just treat our residents how you would like to be treat". She recalls a lady who arrived requiring nursing care and expected to be requiring end-of-life care but began walking (first with a zimmer, then without) after 3–4 months of attention and proper feeding. She promotes social engagement, noting that staff often organise their own activities, and dance and sing along with residents.
Renata finds it deeply rewarding when families express profound appreciation for the compassionate care provided and we are lucky to have her.
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