






Winifred Dell Care Centre is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.
It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.
The large, enclosed garden areas provide a variety...
Care Provided by Excelcare Winifred Dell Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.
The price(s) shown are provided by the care home. Contact Excelcare Winifred Dell Care Home for full pricing details and T&Cs.
Contact Excelcare Winifred Dell Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Linda Hatton(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (75)
Excelcare Winifred Dell Care Home Reviews (151)
Excelcare Winifred Dell Care Home has a Review Score of 9.7 (9.695) out of 10, based on 37 reviews in the last 2 years.
Over all time Excelcare Winifred Dell Care Home has 151 reviews.
My wife stayed for the first time at Winifred Dell for respite for 10 days. She was very happy while there, the carers were very friendly and professional. She found the activities interesting and stimulating. When I went to collect her to bring her home, she almost wanted to stay as she enjoyed the interaction with the carers and other residents! I would have no hesitation in recommending this care home and will use it again as the need arises. An excellent care home, clean, and well run. Very happy with the level of care my wife received.
Thank you for your review I will past it onto the team
The home is clean, tidy and well looked after.
The staff caring for Mum are very friendly, they have time to talk to you when visiting.
Thank you for your review I will pass onto the team
I can only praise this care home. My mum has been treated with care, compassion and dignity. As a family, this wasn't a journey we expected to take, but the managers and staff at Winifred Dell filled us with confidence and alleviated our anxieties. Would highly recommend Winfred Dell. My mum is benefitting from respite care (6 weeks) but longer term care would not phase me. Winfred Dell really is a fab option!
thank you for your review I will pass it onto the team
My friend has been cared for at Winifred Dell since December 2022. I have visited him many times and always found the home to be clean and welcoming. The staff are caring and professional. Service users are always treated well and with respect. Staff turnover is low and many of the staff were in Winifred Dell when my friend was first admitted. An excellent care home in a modern purpose built building.
Thank you for your review I will pass it on to the team
My mum, who suffers with dementia, has been residing at Winifred Dell for almost three years. My ratings are 'true' to my experience of the care home. Mum is always encouraged to join in activities, outings, etc., which she happily does. Before choosing Winifred Dell, our family sourced other care homes, but Winifred Dell came out 'on top'. We are so happy we chose you. Keep up the excellent work to management and staff at this particular home.
Thank you Kim for your review, I will pass it onto the team.
My mother has been in Winifred Dell Care Home for over 4 years now. I am very pleased with the care, consideration and kindness from all of her carers shown to mum on a daily basis. This home is extremely well run and efficient. It is also spotlessly clean. The food is cooked fresh daily with fresh ingredients and is of a very high quality. There are always various singers visiting and trips out for residents, arts and crafts are also available too.
Thank you for your excellent review, I will pass it onto the team
It is spotlessly clean.
The activities and entertainment is brilliant for the residents.
I can't praise it enough.
Thank you for your review, I will pass it on to the team.
A singer was organised for the care home by the lifestyle coordinator who my mum and I found really entertaining. The singer has worked at the care home previously and was able to sing songs that all the residents enjoyed and could sing along with. My mum and I felt it was great to hear and we were so pleased to be part of it. Well done to the care coordinator and the staff.
Thank you for the review, I will pass it on to the team.
We are very happy with the care Mum receives. She is always well-presented, happy and stimulated by the activities. The staff are caring and professional.
Thank you for your review, I will pass it on to the team.
The overall impression is that it is a very nice home. My friend seems very happy. It's a little hard to review when it's not a relative you are visiting when it might be more frequent visits.
Thank you for your review, I will pass your review to the team.
Everything was very good except the food was absolutely disgraceful.
No lingering smell on entry. Staff always pleasant and helpful. Residents are always clean and tidy. Activities are amazing from sewing to cooking, going out to various venues, tea dances, music for dementia, visiting singers, and various small animals for residents to handle and cuddle. There is always something going on to stimulate the minds of residents.
Thank you for your review and kind words, I will pass it on to the team.
My mum has been at Winifred Dell for just over a year. She is very settled and used to the home's routine. They are observant regarding her health and bring to our attention any concerns. Sometimes her gluten-free diet is not adhered to - this may be when there are different staff but it is not helped by my mum, not being able to remember herself. The ratio of carers in her section is the main concern that we have, but the actual care received is very good. Thank you.
We are so grateful that Mum lives in such a lovely, friendly facility. She is so happy.
I visited on the occasion of my friend's 91st birthday celebrations. The care home had employed a singer, a man with the right charisma and selection of songs for the age. Most of the residents enjoyed the performance which was excellent.
Thank you for your review, so glad the birthday celebrations went well, I will pass your review onto the team
It was my sister's birthday yesterday and I would like to compliment the staff and the entertainers involved in her afternoon of son and birthday cake etc. The singer was great very much in tune with those he was entertaining and it was lovely to see so many residents (and staff) singing along and in some cases up on their feet dancing. I know a lot of work goes into organising these events and it is really appreciated.
Thank you for your review so glad you were all able to enjoy your sister's birthday, I will pass your kind words on to the team.
The staff were, without exception kind and pleasant, helpful and caring. The meals and drinks were not always provided as often as I asked. Other than that I will not comment because the day my stay was completed coincided with a change of chef.
Thank you for your review i will pass it on to the team.
We were not disappointed. My mum has thoroughly enjoyed her time there. The staff are friendly and caring. My mum has enjoyed the food and company of the other residents, who are very friendly and welcoming.
The building is very clean (and I'm fussy). The hairdresser is lovely. All the residents look so well cared for in their appearance.
We are so impressed that my mum has started proceedings to stay permanently.
Thank you for your kind words, so glad your mum was happy at Winifred Dell and will become permanent, I will pass your review on to the team
My mother is very happy here. She feels very safe and secure and likes all of the staff. Whenever I visit my mother is always well dressed and clean and her room and general environment are spotlessly clean. All very good indeed.
Thank you for your review, it will let the team know.
A friendly and safe environment. Home and gardens including furniture well maintained. The lifestyle manager works very hard to bring in entertainment for residents and organise external trips. Great that GP visits home twice a week.
Thank you for your review, I will pass your review onto the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 September 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (0)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 02 Jul 2025
At Excelcare, we believe in celebrating love, identity, and inclusion, and this Pride Month was one to remember! Throughout June, our care homes came alive with colour, laughter, music, and...
There are no upcoming events for Excelcare Winifred Dell Care Home.
Accreditations
There are no accreditations posted yet for Excelcare Winifred Dell Care Home.
Meet the Team (3)

Linda has worked in the care sector for 12 years; she started her career as a Care Assistant going on to become a Senior Care Assistant. Most recently she worked as a Care Manager at one of our sister homes. Linda has qualifications in BSC Psychology, Level 2 & 3 in Social Care and Level 5 Leadership and Management.

Doina has been working in the care sector for 10 years, starting in 2012 as a Care Assistant and being promoted to Senior Carer, Team Leader and Manager by 2017.
In the last 5 years, Doina worked as a Registered CQC Manager for residential care homes and domiciliary homecare.
At present, Doina is working as a Care Home Administrator and using her years of experience within the healthcare sector to bring quality to resident’s life, as well as supporting management and care teams.
She currently holds a Level 5 Diploma in Leadership and Management, Health and Social Care and BA Hons Business Management

Angelina has worked a Registered Nurse for NHS and progressing to a Unit manager and Clinical Lead for District Nurses. She has an experience of over 25 years. At present she joined our care home to support and run our Nursing residents.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Winifred Dell Care Home to verify any information. View our terms and conditions. Excelcare Winifred Dell Care Home has an Enhanced Service -more info.