Winifred Dell Care Home

Essex Way, Great Warley, Brentwood CM13 3AX
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9.7 146 Reviews
  • Winifred Dell Care Home, Brentwood
Winifred Dell Care Centre is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. The communal gardens have been designed to provide sensory stimulation and a safe haven for quiet times. Raised planters enable residents to be involved in planting and garden projects.

Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.

•Activities suite
•Hairdressing salon
•Nail salon
•Alternative therapy room
•Library
•Fully accessible sensory gardens
•Courtyard
•Visitors welcome at all times
•Parking
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1735
  • RESPITE Self-Funded Residential Dementia Care: from £1785

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.

These prices are only a guideline, please contact Winifred Dell Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Linda Hatton (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (75)

Winifred Dell Care Home Reviews (146)

9.7

Winifred Dell Care Home has a Review Score of 9.7 (9.661) out of 10, based on 50 reviews in the last 2 years.
Over all time Winifred Dell Care Home has 146 reviews.

Overall Experience
  • 105
  • 39
  • 2
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Date Published
  • 146
  • 17
  • 24
  • 50
  • 96
Reviewer Connection to Winifred Dell Care Home
  • 45
  • 24
  • 15
  • 11
  • 8
  • 6
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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  • 1
Total of 146, showing 21-40
Review from Johanna D (Daughter of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A singer was organised for the care home by the lifestyle coordinator who my mum and I found really entertaining. The singer has worked at the care home previously and was able to sing songs that all the residents enjoyed and could sing along with. My mum and I felt it was great to hear and we were
so pleased to be part of it. Well done to the care coordinator and the staff.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for the review, I will pass it on to the team.

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Review from G B (Son of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care Mum receives. She is always well-presented, happy and stimulated by the activities. The staff are caring and professional.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it on to the team.

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Review from M M (Friend of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall impression is that it is a very nice home. My friend seems very happy. It's a little hard to review when it's not a relative you are visiting when it might be more frequent visits.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass your review to the team.

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Review from K B (Son of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything was very good except the food was absolutely disgraceful.
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Review from J A (Sister-in-law of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No lingering smell on entry. Staff always pleasant and helpful. Residents are always clean and tidy. Activities are amazing from sewing to cooking, going out to various venues, tea dances, music for dementia, visiting singers, and various small animals for residents to handle and cuddle. There is always
something going on to stimulate the minds of residents.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review and kind words, I will pass it on to the team.

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Review from L A (Daughter of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at Winifred Dell for just over a year. She is very settled and used to the home's routine. They are observant regarding her health and bring to our attention any concerns. Sometimes her gluten-free diet is not adhered to - this may be when there are different staff but it is not helped
by my mum, not being able to remember herself. The ratio of carers in her section is the main concern that we have, but the actual care received is very good. Thank you.
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Review from J P (Daughter of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so grateful that Mum lives in such a lovely, friendly facility. She is so happy.
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Review from Sylvia H (Friend of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited on the occasion of my friend's 91st birthday celebrations. The care home had employed a singer, a man with the right charisma and selection of songs for the age. Most of the residents enjoyed the performance which was excellent.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, so glad the birthday celebrations went well, I will pass your review onto the team

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Review from C M (Sister of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my sister's birthday yesterday and I would like to compliment the staff and the entertainers involved in her afternoon of son and birthday cake etc. The singer was great very much in tune with those he was entertaining and it was lovely to see so many residents (and staff) singing along and in
some cases up on their feet dancing. I know a lot of work goes into organising these events and it is really appreciated.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review so glad you were all able to enjoy your sister's birthday, I will pass your kind words on to the team.

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Review from Evelyn C (Respite Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were, without exception kind and pleasant, helpful and caring. The meals and drinks were not always provided as often as I asked. Other than that I will not comment because the day my stay was completed coincided with a change of chef.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review i will pass it on to the team.

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Review from Laura M (Daughter of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has just had her first rest bite stay in a care home. We chose Winifred Dell through word-of-mouth recommendation.
We were not disappointed. My mum has thoroughly enjoyed her time there. The staff are friendly and caring. My mum has enjoyed the food and company of the other residents, who are
very friendly and welcoming.
The building is very clean (and I'm fussy). The hairdresser is lovely. All the residents look so well cared for in their appearance.
We are so impressed that my mum has started proceedings to stay permanently.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your kind words, so glad your mum was happy at Winifred Dell and will become permanent, I will pass your review on to the team

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Review from John C (Son of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy here. She feels very safe and secure and likes all of the staff. Whenever I visit my mother is always well dressed and clean and her room and general environment are spotlessly clean. All very good indeed.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, it will let the team know.

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Review from J T (Daughter-in-law of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A friendly and safe environment. Home and gardens including furniture well maintained. The lifestyle manager works very hard to bring in entertainment for residents and organise external trips. Great that GP visits home twice a week.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass your review onto the team.

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Review from Caroline F (Daughter of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been at Winifred Dell for over a year now. The staff are so kind and caring and genuinely enjoy the residents (and a low turnover rate must reflect this). The activities are amazing; singing, dancing, visits to local places and when I visited last week they had some puppies meeting the
residents! As a family, we feel that my Mother is safe and happy here and thanks go to all the staff.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass on your lovely review to the team.

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Review from Julia W (Friend of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been to visit a friend's mum a few times and I am always struck by the warm, welcoming atmosphere. The staff are so lovely and caring and I was pleased to meet the activities coordinator last week. She had some beautiful puppies visiting which the residents absolutely loved. A truly wonderful
place.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you so much for your lovely review and I will pass on your wonderful review to the team.

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Review from Jean P (Daughter of Resident) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst with mum today, two dachshund puppies visited. It was great to see the residents smile. The staff ensured not only were the residents in the lounge visited but also included those residents who were in their individual rooms. The staff are amazing and truly care.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, everyone enjoyed the puppies. I will pass your review on to the team.

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Review from Steven D (Nephew of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff to be very helpful and friendly and put my aunt at ease very quickly. The management team of the manager and care manager were very helpful in the whole process and I would recommend the care home to anybody unsure of where to place a relative.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, we are so glad you had a good move-in experience. I will pass your review on to the team.

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Review from V P (Granddaughter of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most amazing place. I’ve never seen my gran so happy. The reassurance we get as a family is so great knowing that she’s so happy. They always take her out and she’s made great friends. Whenever I go to visit she’s laughing and smiling and the staff are wonderful.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, we are so happy that your loved one is happy and that she is so settled here. I will pass your lovely review on to the team.

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Review from R S (Brother of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Went to home to visit my sister, didn't realise that she was going to a music afternoon. We were invited to go with her and enjoy the afternoon by the carer who I might add was excellent, getting the residents up to dance if they wanted and generally looking after everyone. Also the entertainment was
first-class.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass it onto the team.

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Review from P D (Brother of Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your young lady took a lot of trouble to show me around the whole building from the front door onwards, I was really impressed at the cleanliness of the whole place, each floor is well placed, each room very well laid out, very very nice decoration everywhere. Impressed by the gardens and the facilities
laid on for the residents, even parking is easy with plenty if room.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review and kind words I will pass it onto the team.

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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Winifred Dell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.661 for Winifred Dell Care Home is calculated as follows: ( (415 Excellents x 5) + (153 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 590 Ratings = 4.661
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Winifred Dell Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Linda

Linda Hatton

Job Title: Home Manager

Linda has worked in the care sector for 12 years; she started her career as a Care Assistant going on to become a Senior Care Assistant. Most recently she worked as a Care Manager at one of our sister homes. Linda has qualifications in BSC Psychology, Level 2 & 3 in Social Care and Level 5 Leadership and Management.

Michelle

Michelle Seymour

Job Title: Care Manager

Michelle has worked in the care setting for 24 years; starting her career as a Care Assistant working with mental health for 12 years gaining qualifications in NVQ 2 and 3 also achieving her intermediate Team Leading qualification. She has also recently achieved her level 5 in Leadership and Management.

Doina-Simone

Doina-Simone Ifrosa

Job Title: Home Administrator

Doina has been working in the care sector for 10 years, starting in 2012 as a Care Assistant and being promoted to Senior Carer, Team Leader and Manager by 2017.


In the last 5 years, Doina worked as a Registered CQC Manager for residential care homes and domiciliary homecare.


At present, Doina is working as a Care Home Administrator and using her years of experience within the healthcare sector to bring quality to resident’s life, as well as supporting management and care teams.


She currently holds a Level 5 Diploma in Leadership and Management, Health and Social Care and BA Hons Business Management

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Winifred Dell Care Home to verify any information. View our terms and conditions. Winifred Dell Care Home has an Enhanced Service - more info.