Excelcare Winifred Dell Care Home

I am pleased to have the opportunity to give me a review of Winifred Dell Care Home. I was immediately impressed with delivering my partner for respite when a carer came out to greet us and help with his case and bags. The care has continued to impress me now that he has become a resident. There is a great emphasis on activities and always a feeling of warmth and kindness. I find the attitude towards residents and visitors outstanding!

I am very satisfied with the love and tender care that is given to my wife in her battle with dementia. It is very difficult for her and her family, but the overall experience is made easier by the excellent staff who care for her.

Great reception staff as well.

Staff are always very welcoming and friendly and I am extremely satisfied with how well they all look after and care for my mum. Staff will always inform us of what mum needs and I feel happy that she is safe and secure there.

Always get a nice welcome. The staff are friendly, polite and helpful. Everywhere looks clean and tidy. Residents appear happy and well cared for.

My mum-in-law came in initially for respite, but we believed even then she would become a permanent resident. The staff are very welcoming and approachable. They obviously know every resident well and show great care and compassion. They are polite and informative. My only criticism is the use of acronyms by some of the senior staff, we are not all medically trained so do not understand them.

We would definitely recommend Winifred Dell for anybody looking for a care home if your relative is unable to receive care in their own home safely any longer it's the perfect choice.

The staff are always very helpful and polite, they always seem to know about my step mum and are keen to let me know if there are any problems, like if there's something that we need to replace. My step mum is always pleased to see them.

Having had my mother reside at Winifred Dell since June 2018, the general standards, care, support and staff have always been very good. Sadly we now know that end of life care for our late mother, who passed on 07/01/2022, was of an exceptional level with anytime access if required in a difficult Covid period. Most comforting!

First-class in all respects. My wife was very happy whilst staying in their care.

My partner, who has dementia, has been a resident since June 2021. Since then, my experience with Winifred Dell has been excellent in all areas of his care. I find it so reassuring that when I visit him, he talks about how well he is looked after by all the staff and how much he enjoys the food! I couldn't wish for a better place for him and the dedication of all the staff. Thank you, Winifred Dell.

I visit this care home every week to take Holy Communion to a resident. I find the staff very helpful and friendly, always willing to show me what to do. They take great care dealing with Covid-19 and their protection of visitors is excellent. Highly recommend this care home.

I have found the staff extremely helpful when contacted.

Well done and a big thank you to all the team at Winifred Dell Care Home. They all work extremely hard under difficult circumstances. They all show compassion in their work and they all deserve a medal. I would recommend this care home to any family who may need to place a loved one into care.

The care that Dad has received has been great. The friendliness of the staff has made his stay relaxing for him and myself. Also as a wheelchair user myself, the help I have received when visiting Dad has made the visits easier and comfortable.

Large print books would be nice, I've only seen the room once but Mum likes it. Staff friendly and helpful.

Mother-in-law took a while to settle as she was used to doing things on her own. She loves staff and food, no complaints there. She loves reading, not a lot of large print books available being elderly thought this was high on list.

Home often lacking staff, activities and lack of visiting still a problem. Mum came to the home in March 2020 and I've still not been allowed in her room. Carers do their best but there's not enough of them. As all visitors have to provide a negative covid-19 test, they need to allow more visitors into the home to improve mental health of all people in the home. Head Office has been exceptionally slow in making changes to allow more freedom and visitors in the home.

The staff at Winifred Dell have been wonderful and have made everything as positive as possible. They have really helped throughout my father's stay.

Have always had very friendly staff and have treated me and my family very well when we have come to see my sister.