Winifred Dell Care Home

Essex Way, Great Warley, Brentwood CM13 3AX
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9.7 146 Reviews
  • Winifred Dell Care Home, Brentwood
Winifred Dell Care Centre is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. The communal gardens have been designed to provide sensory stimulation and a safe haven for quiet times. Raised planters enable residents to be involved in planting and garden projects.

Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.

•Activities suite
•Hairdressing salon
•Nail salon
•Alternative therapy room
•Library
•Fully accessible sensory gardens
•Courtyard
•Visitors welcome at all times
•Parking
Show Winifred Dell Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1735
  • RESPITE Self-Funded Residential Dementia Care: from £1785

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.

These prices are only a guideline, please contact Winifred Dell Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Linda Hatton (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (75)

Winifred Dell Care Home Reviews (146)

9.7

Winifred Dell Care Home has a Review Score of 9.7 (9.661) out of 10, based on 50 reviews in the last 2 years.
Over all time Winifred Dell Care Home has 146 reviews.

Overall Experience
  • 105
  • 39
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Date Published
  • 146
  • 17
  • 24
  • 50
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Reviewer Connection to Winifred Dell Care Home
  • 45
  • 24
  • 15
  • 11
  • 8
  • 6
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
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  • 2
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  • 1
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Total of 146, showing 81-100
Review from A T (Daughter-in-law of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum-in-law came in initially for respite, but we believed even then she would become a permanent resident. The staff are very welcoming and approachable. They obviously know every resident well and show great care and compassion. They are polite and informative. My only criticism is the use of acronyms
by some of the senior staff, we are not all medically trained so do not understand them.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review and your input, we endeavour to improve our service where we can and I will update the senior team.

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Review from Tracey M (Daughter of Resident) published on 11 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are all extremely happy with the care that Mum receives at Winifred Dell, the staff are truly amazing, very kind, caring and respectful, nothing is too much trouble for them.
There are various activities for the residents to take part in if they wish to, the food is of a high standard the home is
immaculately clean and the residents' rooms are faultless.
The care team communicate any concerns such as any falls/medication/wellbeing and call me every month when they update Mum's care plan.
My mum feels happy, safe and well cared for as she was struggling to look after herself and would often forget to take her medication and would not always eat regularly.
Thank you to all the team for their kindness we are so grateful for the support you give our mum.
We would definitely recommend Winifred Dell for anybody looking for a care home if your relative is unable to receive care in their own home safely any longer it's the perfect choice.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you Tracey for your lovely review, it means so much to us, I will pass your kind words on to the team, I know they will be so happy and grateful to receive your review.

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Review from Sandra L (Stepdaughter of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very helpful and polite, they always seem to know about my step mum and are keen to let me know if there are any problems, like if there's something that we need to replace. My step mum is always pleased to see them.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your lovely words and review I will ensure this is passed on to the team.

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Review from A W (Son of Resident) published on 4 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had my mother reside at Winifred Dell since June 2018, the general standards, care, support and staff have always been very good. Sadly we now know that end of life care for our late mother, who passed on 07/01/2022, was of an exceptional level with anytime access if required in a difficult Covid
period. Most comforting!
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it on to the team.

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Review from Alan W (Husband of Resident) published on 20 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class in all respects. My wife was very happy whilst staying in their care.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, so glad your wife was happy whilst staying at Winifred Dell. I will pass your review on to the team.

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Review from Helen M (Partner of Resident) published on 21 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner, who has dementia, has been a resident since June 2021. Since then, my experience with Winifred Dell has been excellent in all areas of his care. I find it so reassuring that when I visit him, he talks about how well he is looked after by all the staff and how much he enjoys the food! I couldn't
wish for a better place for him and the dedication of all the staff. Thank you, Winifred Dell.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review. I am so glad you and your husband are happy. I will pass your review on to the team; Merry Christmas.

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Review from K F (Regular Volunteer) published on 2 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit this care home every week to take Holy Communion to a resident. I find the staff very helpful and friendly, always willing to show me what to do. They take great care dealing with Covid-19 and their protection of visitors is excellent. Highly recommend this care home.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review and the service you provide from the church, it is very comforting to the residents you visit. I will pass your kind words on to the team.

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Review from Ray K (Friend of Resident) published on 25 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff in Winifred Dell continue to provide an excellent service and all staff display a commitment and an ambition for the enhancement of the wellbeing of those in their care. All residents are treated as family members and staff are always alert to their needs.
I have noticed a significant improvement
in the health and mental attitude of my resident friend since taking up residence in Winifred Dell thanks to the care and attention provided by staff.
I have found the staff extremely helpful when contacted.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your lovely words I will pass them on to the team.

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Review from G R (Son of Resident) published on 30 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well done and a big thank you to all the team at Winifred Dell Care Home. They all work extremely hard under difficult circumstances. They all show compassion in their work and they all deserve a medal. I would recommend this care home to any family who may need to place a loved one into care.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you so much for your lovely review I will pass it on to the team

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Review from Robert D (Son of Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that Dad has received has been great. The friendliness of the staff has made his stay relaxing for him and myself. Also as a wheelchair user myself, the help I have received when visiting Dad has made the visits easier and comfortable.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, so glad you are happy with your Dads care and that you also feel your visits have been successful. I will pass your comments on to the team.

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Review from K H (Son of Resident) published on 20 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Large print books would be nice, I've only seen the room once but Mum likes it. Staff friendly and helpful.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it onto the team.

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Review from W H (Daughter-in-law of Resident) published on 20 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother-in-law took a while to settle as she was used to doing things on her own. She loves staff and food, no complaints there. She loves reading, not a lot of large print books available being elderly thought this was high on list.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your comments, we will look into getting more large print literature in the near future.

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Review from J S (Daughter of Resident) published on 2 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home often lacking staff, activities and lack of visiting still a problem. Mum came to the home in March 2020 and I've still not been allowed in her room. Carers do their best but there's not enough of them. As all visitors have to provide a negative covid-19 test, they need to allow more visitors into
the home to improve mental health of all people in the home. Head Office has been exceptionally slow in making changes to allow more freedom and visitors in the home.
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Review from S B (Son of Resident) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Winifred Dell have been wonderful and have made everything as positive as possible. They have really helped throughout my father's stay.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, so glad your visits have been positive and we have been able to assist you when you visit. I will pass on your review to the team.

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Review from Margaret J (Sister of Resident) published on 20 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have always had very friendly staff and have treated me and my family very well when we have come to see my sister.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you so much for your review, we would love to see you again.

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Review from Tracey P (Daughter of Resident) published on 20 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident of Winifred Dell for over 3 years and I am extremely happy with the care she has received. Mum was very poorly at the beginning of the year and the Home's care and devotion continue to reassure me that she is in the best place and is being looked after by a devoted team of
wonderful people.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, Tracey. I will pass it on to the staff.

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Review from Pauline S (Daughter of Resident) published on 17 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum had a recent stay at Winifred Dell for respite and it was most certainly the best decision. Having stayed before, the team knew mum and warmly welcomed her back. They worked incredibly hard to restore her confidence in her mobility and provided the reassurance that she needed. I cannot thank everyone
enough. Clearly, the visiting restrictions have added another dimension to life in a care facility, but I can honestly say that nothing was ever a chore and the protection of the residents, staff and visitors was paramount at all times.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review Pauline, so glad mum had a good experience at Winifred Dell and that she is feeling better.

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Review from Sally B (Daughter of Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Winifred Dell staff are always friendly, accommodating and helpful. I have now moved to West Sussex and they appreciate that visits are even more important and are prepared and willing to be flexible if need be, I am very grateful.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass it on to the team.

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Review from Ann Y (Daughter of Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very lucky to have Mum living at Winifred Dell. Our family know she is well cared for both for physical needs and wellbeing. We had a good experience visiting Mum a few weeks ago and we sat in the garden under the tree. On each occasion of visiting the staff are always attentive, professional
and caring and genuinely lovely people. We are very grateful.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review and kind words. We are so glad your visit went well and I pass your comments onto the team.

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Review from Patricia B (Wife of Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been here since March 2021 and I feel really happy with my choice of care home. He has been very well looked after and the staff have been very caring and helpful. All the staff have been so kind to my husband and me.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it on to the team.

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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Winifred Dell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.661 for Winifred Dell Care Home is calculated as follows: ( (415 Excellents x 5) + (153 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 590 Ratings = 4.661
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Winifred Dell Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Linda

Linda Hatton

Job Title: Home Manager

Linda has worked in the care sector for 12 years; she started her career as a Care Assistant going on to become a Senior Care Assistant. Most recently she worked as a Care Manager at one of our sister homes. Linda has qualifications in BSC Psychology, Level 2 & 3 in Social Care and Level 5 Leadership and Management.

Michelle

Michelle Seymour

Job Title: Care Manager

Michelle has worked in the care setting for 24 years; starting her career as a Care Assistant working with mental health for 12 years gaining qualifications in NVQ 2 and 3 also achieving her intermediate Team Leading qualification. She has also recently achieved her level 5 in Leadership and Management.

Doina-Simone

Doina-Simone Ifrosa

Job Title: Home Administrator

Doina has been working in the care sector for 10 years, starting in 2012 as a Care Assistant and being promoted to Senior Carer, Team Leader and Manager by 2017.


In the last 5 years, Doina worked as a Registered CQC Manager for residential care homes and domiciliary homecare.


At present, Doina is working as a Care Home Administrator and using her years of experience within the healthcare sector to bring quality to resident’s life, as well as supporting management and care teams.


She currently holds a Level 5 Diploma in Leadership and Management, Health and Social Care and BA Hons Business Management

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Winifred Dell Care Home to verify any information. View our terms and conditions. Winifred Dell Care Home has an Enhanced Service - more info.