






Winifred Dell Care Centre is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.
It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.
The large, enclosed garden areas provide a variety...
Care Provided by Excelcare Winifred Dell Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.
The price(s) shown are provided by the care home. Contact Excelcare Winifred Dell Care Home for full pricing details and T&Cs.
Contact Excelcare Winifred Dell Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Linda Hatton(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (75)
Excelcare Winifred Dell Care Home Reviews (151)
Excelcare Winifred Dell Care Home has a Review Score of 9.7 (9.695) out of 10, based on 37 reviews in the last 2 years.
Over all time Excelcare Winifred Dell Care Home has 151 reviews.
I am pleased to have the opportunity to give me a review of Winifred Dell Care Home. I was immediately impressed with delivering my partner for respite when a carer came out to greet us and help with his case and bags. The care has continued to impress me now that he has become a resident. There is a great emphasis on activities and always a feeling of warmth and kindness. I find the attitude towards residents and visitors outstanding!
Thank you for your positive feedback and kind words, I will pass them onto the team.
I am very satisfied with the love and tender care that is given to my wife in her battle with dementia. It is very difficult for her and her family, but the overall experience is made easier by the excellent staff who care for her.
Thank you for your review, I will pass it on to the team.
Very caring.
Good food and great kitchen staff.
A very clean home always looks nice when I go into the home.
Great reception staff as well.
Thank you for the lovely view, I will pass your feedback to the team.
Staff are always very welcoming and friendly and I am extremely satisfied with how well they all look after and care for my mum. Staff will always inform us of what mum needs and I feel happy that she is safe and secure there.
Thank you, Louise, for your review, I will pass it onto the team.
Always get a nice welcome. The staff are friendly, polite and helpful. Everywhere looks clean and tidy. Residents appear happy and well cared for.
Thank you for your kind review! Always very much appreciated for the team to know they are doing a great job caring for your friend and all of the people living in the home.
My mum-in-law came in initially for respite, but we believed even then she would become a permanent resident. The staff are very welcoming and approachable. They obviously know every resident well and show great care and compassion. They are polite and informative. My only criticism is the use of acronyms by some of the senior staff, we are not all medically trained so do not understand them.
Thank you for your review and your input, we endeavour to improve our service where we can and I will update the senior team.
There are various activities for the residents to take part in if they wish to, the food is of a high standard the home is immaculately clean and the residents' rooms are faultless.
The care team communicate any concerns such as any falls/medication/wellbeing and call me every month when they update Mum's care plan.
My mum feels happy, safe and well cared for as she was struggling to look after herself and would often forget to take her medication and would not always eat regularly.
Thank you to all the team for their kindness we are so grateful for the support you give our mum.
We would definitely recommend Winifred Dell for anybody looking for a care home if your relative is unable to receive care in their own home safely any longer it's the perfect choice.
Thank you Tracey for your lovely review, it means so much to us, I will pass your kind words on to the team, I know they will be so happy and grateful to receive your review.
The staff are always very helpful and polite, they always seem to know about my step mum and are keen to let me know if there are any problems, like if there's something that we need to replace. My step mum is always pleased to see them.
Thank you for your lovely words and review I will ensure this is passed on to the team.
Having had my mother reside at Winifred Dell since June 2018, the general standards, care, support and staff have always been very good. Sadly we now know that end of life care for our late mother, who passed on 07/01/2022, was of an exceptional level with anytime access if required in a difficult Covid period. Most comforting!
Thank you for your review, I will pass it on to the team.
First-class in all respects. My wife was very happy whilst staying in their care.
Thank you for your review, so glad your wife was happy whilst staying at Winifred Dell. I will pass your review on to the team.
My partner, who has dementia, has been a resident since June 2021. Since then, my experience with Winifred Dell has been excellent in all areas of his care. I find it so reassuring that when I visit him, he talks about how well he is looked after by all the staff and how much he enjoys the food! I couldn't wish for a better place for him and the dedication of all the staff. Thank you, Winifred Dell.
Thank you for your review. I am so glad you and your husband are happy. I will pass your review on to the team; Merry Christmas.
I visit this care home every week to take Holy Communion to a resident. I find the staff very helpful and friendly, always willing to show me what to do. They take great care dealing with Covid-19 and their protection of visitors is excellent. Highly recommend this care home.
Thank you for your review and the service you provide from the church, it is very comforting to the residents you visit. I will pass your kind words on to the team.
I have noticed a significant improvement in the health and mental attitude of my resident friend since taking up residence in Winifred Dell thanks to the care and attention provided by staff.
I have found the staff extremely helpful when contacted.
Thank you for your lovely words I will pass them on to the team.
Well done and a big thank you to all the team at Winifred Dell Care Home. They all work extremely hard under difficult circumstances. They all show compassion in their work and they all deserve a medal. I would recommend this care home to any family who may need to place a loved one into care.
Thank you so much for your lovely review I will pass it on to the team
The care that Dad has received has been great. The friendliness of the staff has made his stay relaxing for him and myself. Also as a wheelchair user myself, the help I have received when visiting Dad has made the visits easier and comfortable.
Thank you for your review, so glad you are happy with your Dads care and that you also feel your visits have been successful. I will pass your comments on to the team.
Large print books would be nice, I've only seen the room once but Mum likes it. Staff friendly and helpful.
Thank you for your review, I will pass it onto the team.
Mother-in-law took a while to settle as she was used to doing things on her own. She loves staff and food, no complaints there. She loves reading, not a lot of large print books available being elderly thought this was high on list.
Thank you for your comments, we will look into getting more large print literature in the near future.
Home often lacking staff, activities and lack of visiting still a problem. Mum came to the home in March 2020 and I've still not been allowed in her room. Carers do their best but there's not enough of them. As all visitors have to provide a negative covid-19 test, they need to allow more visitors into the home to improve mental health of all people in the home. Head Office has been exceptionally slow in making changes to allow more freedom and visitors in the home.
The staff at Winifred Dell have been wonderful and have made everything as positive as possible. They have really helped throughout my father's stay.
Thank you for your review, so glad your visits have been positive and we have been able to assist you when you visit. I will pass on your review to the team.
Have always had very friendly staff and have treated me and my family very well when we have come to see my sister.
Thank you so much for your review, we would love to see you again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 September 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (0)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 02 Jul 2025
At Excelcare, we believe in celebrating love, identity, and inclusion, and this Pride Month was one to remember! Throughout June, our care homes came alive with colour, laughter, music, and...
There are no upcoming events for Excelcare Winifred Dell Care Home.
Accreditations
There are no accreditations posted yet for Excelcare Winifred Dell Care Home.
Meet the Team (3)

Linda has worked in the care sector for 12 years; she started her career as a Care Assistant going on to become a Senior Care Assistant. Most recently she worked as a Care Manager at one of our sister homes. Linda has qualifications in BSC Psychology, Level 2 & 3 in Social Care and Level 5 Leadership and Management.

Doina has been working in the care sector for 10 years, starting in 2012 as a Care Assistant and being promoted to Senior Carer, Team Leader and Manager by 2017.
In the last 5 years, Doina worked as a Registered CQC Manager for residential care homes and domiciliary homecare.
At present, Doina is working as a Care Home Administrator and using her years of experience within the healthcare sector to bring quality to resident’s life, as well as supporting management and care teams.
She currently holds a Level 5 Diploma in Leadership and Management, Health and Social Care and BA Hons Business Management

Angelina has worked a Registered Nurse for NHS and progressing to a Unit manager and Clinical Lead for District Nurses. She has an experience of over 25 years. At present she joined our care home to support and run our Nursing residents.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Winifred Dell Care Home to verify any information. View our terms and conditions. Excelcare Winifred Dell Care Home has an Enhanced Service -more info.