






Winifred Dell Care Centre is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.
It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.
The large, enclosed garden areas provide a variety...
Care Provided by Excelcare Winifred Dell Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.
The price(s) shown are provided by the care home. Contact Excelcare Winifred Dell Care Home for full pricing details and T&Cs.
Contact Excelcare Winifred Dell Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Linda Hatton(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (75)
Excelcare Winifred Dell Care Home Reviews (151)
Excelcare Winifred Dell Care Home has a Review Score of 9.7 (9.695) out of 10, based on 37 reviews in the last 2 years.
Over all time Excelcare Winifred Dell Care Home has 151 reviews.
My Mum has been a resident of Winifred Dell for over 3 years and I am extremely happy with the care she has received. Mum was very poorly at the beginning of the year and the Home's care and devotion continue to reassure me that she is in the best place and is being looked after by a devoted team of wonderful people.
Thank you for your review, Tracey. I will pass it on to the staff.
Mum had a recent stay at Winifred Dell for respite and it was most certainly the best decision. Having stayed before, the team knew mum and warmly welcomed her back. They worked incredibly hard to restore her confidence in her mobility and provided the reassurance that she needed. I cannot thank everyone enough. Clearly, the visiting restrictions have added another dimension to life in a care facility, but I can honestly say that nothing was ever a chore and the protection of the residents, staff and visitors was paramount at all times.
Thank you for your review Pauline, so glad mum had a good experience at Winifred Dell and that she is feeling better.
Winifred Dell staff are always friendly, accommodating and helpful. I have now moved to West Sussex and they appreciate that visits are even more important and are prepared and willing to be flexible if need be, I am very grateful.
Thank you for your review I will pass it on to the team.
We are very lucky to have Mum living at Winifred Dell. Our family know she is well cared for both for physical needs and wellbeing. We had a good experience visiting Mum a few weeks ago and we sat in the garden under the tree. On each occasion of visiting the staff are always attentive, professional and caring and genuinely lovely people. We are very grateful.
Thank you for your review and kind words. We are so glad your visit went well and I pass your comments onto the team.
My husband has been here since March 2021 and I feel really happy with my choice of care home. He has been very well looked after and the staff have been very caring and helpful. All the staff have been so kind to my husband and me.
Thank you for your review, I will pass it on to the team.
The manager and the staff at Winifred Dell Care Home have provided excellent care, kindness and calm to our beloved relative at a time of turmoil and anxiety. We are so pleased that we have chosen this care home as their commitment is a great source of comfort and help to all the family at a difficult time.
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Great place, lots for residents to do. Plenty of meals/snacks. Excellent care and treatment of residents from the very friendly staff. I'm very happy with everything being done to care for Mum. Thank you.
Thank you for your kind words and great feedback I will pass it on to the team.
Excellent care and support by carers and activities staff. My mum is very hard to please at times but they try their very best. A recent ambulance trip to the hospital was very traumatic but mum had brilliant support from a senior carer and a night carer who in turn stayed with her throughout. I am so very grateful as I was away at the time.
Thank you for your review and kind words, I will pass it on to the team.
The facilities for visitors during the current pandemic are frankly appalling. An old garden shed approximately 6ft x 4ft has been placed outside a window of the home and is provided with light and minimal heat from a tiny heater situated high on one wall (everyone knows heat rises). Two folding chairs are provided but only one is within voice range of a cheap microphone situated on a shelf below a single sheet of clear plastic that serves as a window. The door to the shed is immediately next to the chair and has very large gaps between it and the frame, causing cold draughts that the aforementioned heater cannot hope to contend with. On my last visit, the 'intercom' worked very spasmodically meaning conversation with the resident was totally hit and miss. I expected more from Exelcare than such a Mickey Mouse set-up. There is little need to confine visits to 30 minutes, as on a cold and windy day most visitors wouldn't want to occupy the shed (pod?) for any longer.
It gets very hot in summer on the first floor where my wife is and the building should be fitted with air conditioning. I have had some mediocre meals there and in particular, the boxing day meal had an assortment of cold meats which were very hard and impossible to eat and supposed to be served with pickle, which was missing. I have twice taken in new clothes for my wife and by the following day, they have disappeared. Also, the remote control for the television that I took into my wifes bedroom disappeared and so I removed the television as it was impossible to work it.
The home and staff are very good. The only quib I have is my sister-in-law is on a dementia ward upstairs and they haven't got enough staff to take them out into the garden.
Thank you for your review I will pass it on to the team.
Overall I am pleased with the support and care given.
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I always found the staff caring and attentive. During the pandemic, I have always been able to take to a member of staff who gave me an update on my mother's general well-being.
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Excellent care staff and comfortable accommodation.
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A well run caring home. My husband is very happy here. A larger room would have been better as he is a tall man. The entertainment is excellent. The staff are very professional and caring to all the residents. I would have no hesitation in recommending the Winifred Dell Care Home.
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Especially during this uncertain time of the Coronavirus, we have nothing but praise for Winifred Dell in the way they are managing the home and residents with much care and compassion. Our thanks go to all the staff.
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The home has made efforts to keep families in touch by purchasing tablets for some visible contact. Due to restrictions, there are few organised daily activities, but the staff on the unit do their best to keep everyone cheerful, and when someone is struggling with not seeing family, they try to lift their spirits by spending extra time with them. If the staff on the unit have concerns, then they do telephone to discuss matters, which is reassuring.
The staff did far on the VE Day celebration, which everyone enjoyed. However, the food is not always as appetising as it could be, either due to a change in supplier or kitchen staff not being available.
The staff really try hard to keep everyone fit, healthy and well cared for.
Thank you for taking the time to fill in the review and I will pass on your comments to the team.
Could be more wardrobe room otherwise excellent.
Thank you for your continued support and your review.
The facilities are excellent.
There is a very positive and upbeat atmosphere around the home.
All in all, a very well-run and fine example of how things should be done.
Thank you for the review I will pass it onto the team.
My mother is happy and well cared for. I am pleased that attempts are made to include and stimulate my mother although she chooses not to participate. Staff are very friendly towards residents and visitors. I live abroad and I am very pleased that my mother is a resident at Winifred Dell Care Home.
Thank you for your review, I will pass it onto the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 September 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (0)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 02 Jul 2025
At Excelcare, we believe in celebrating love, identity, and inclusion, and this Pride Month was one to remember! Throughout June, our care homes came alive with colour, laughter, music, and...
There are no upcoming events for Excelcare Winifred Dell Care Home.
Accreditations
There are no accreditations posted yet for Excelcare Winifred Dell Care Home.
Meet the Team (3)

Linda has worked in the care sector for 12 years; she started her career as a Care Assistant going on to become a Senior Care Assistant. Most recently she worked as a Care Manager at one of our sister homes. Linda has qualifications in BSC Psychology, Level 2 & 3 in Social Care and Level 5 Leadership and Management.

Doina has been working in the care sector for 10 years, starting in 2012 as a Care Assistant and being promoted to Senior Carer, Team Leader and Manager by 2017.
In the last 5 years, Doina worked as a Registered CQC Manager for residential care homes and domiciliary homecare.
At present, Doina is working as a Care Home Administrator and using her years of experience within the healthcare sector to bring quality to resident’s life, as well as supporting management and care teams.
She currently holds a Level 5 Diploma in Leadership and Management, Health and Social Care and BA Hons Business Management

Angelina has worked a Registered Nurse for NHS and progressing to a Unit manager and Clinical Lead for District Nurses. She has an experience of over 25 years. At present she joined our care home to support and run our Nursing residents.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Winifred Dell Care Home to verify any information. View our terms and conditions. Excelcare Winifred Dell Care Home has an Enhanced Service -more info.