Winifred Dell Care Home

Essex Way, Great Warley, Brentwood CM13 3AX
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9.7 146 Reviews
  • Winifred Dell Care Home, Brentwood
Winifred Dell Care Centre is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. The communal gardens have been designed to provide sensory stimulation and a safe haven for quiet times. Raised planters enable residents to be involved in planting and garden projects.

Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.

•Activities suite
•Hairdressing salon
•Nail salon
•Alternative therapy room
•Library
•Fully accessible sensory gardens
•Courtyard
•Visitors welcome at all times
•Parking
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1735
  • RESPITE Self-Funded Residential Dementia Care: from £1785

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.

These prices are only a guideline, please contact Winifred Dell Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Linda Hatton (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (75)

Winifred Dell Care Home Reviews (146)

9.7

Winifred Dell Care Home has a Review Score of 9.7 (9.661) out of 10, based on 50 reviews in the last 2 years.
Over all time Winifred Dell Care Home has 146 reviews.

Overall Experience
  • 105
  • 39
  • 2
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Date Published
  • 146
  • 17
  • 24
  • 50
  • 96
Reviewer Connection to Winifred Dell Care Home
  • 45
  • 24
  • 15
  • 11
  • 8
  • 6
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 146, showing 121-140
Review from John B (Son-in-law of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice home.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your view, I will pass it on to the team.

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Review from D B (Grandson of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff and always very helpful and caring.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it onto the team.

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Review from Sharon C (Daughter of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very safe, happy environment caring for very vulnerable adults. Staff show professionalism and care for the residents and myself and my family are truly grateful for that. No one wants their loved one to go into a care home but this one makes the wrench easier to manage. Highly recommended.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it on to the team.

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Review from E W (Daughter of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On each occasion when I have visited, randomly, at different times, I have found the staff to be caring and considerate to me and my mother. The facilities are clean, tidy and the decor very pleasing. Activities are optional but offered. An individual resident's birthday is always recognized by staff.
Garden access in the summer season is available. Staff find and caring.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review. I will pass it on to the team.

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Review from L C (Daughter of Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been here a few weeks so far, but from my experience the staff and service is excellent. Our opinion and ideas are listened to and likewise, feedback and information is great.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass this on to the team.

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Review from D K (Daughter of Resident) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for 5 years. She has improved health wise regularly and is in the best of physical health due to the care and attention she has received. She enjoys her meals and is encouraged to maintain her fluid levels. Over the years she has suffered a variety of falls but has always
been taken great care of and nursed back to health. Suffering from Dementia and other mental health issues doesn't make her an easy patient but she is still well-loved.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your feedback, I will pass it on to the team.

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Review from B S (Daughter of Resident) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Winifred Dell for 5 years. I have been very happy with the care she has received. Every member of staff is extremely kind and helpful and gives my mum a lot of love.
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Review from J O (Daughter of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went into the care home for respite following a fall, we were all a bit apprehensive at first but were made to feel very welcome when we first arrived. Apart from two incidents which were resolved, the care and the staff were excellent. If mum had to go into a care home again, we would be happy
for her to go back to Winifred Dell.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it on to the team.

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Review from D M (Granddaughter of Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is really friendly and helpful.
Very clean.
Made very welcome.
The receptionist is really chatty and welcoming.
Staff are really lovely.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for you review, I will pass it onto the team.

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Review from J D (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very well run care home that provides care and attention to the residents. The residents all seem happy and are always clean and tidy. Obviously, it's not home from home but very nearly.
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Review from Gladys B (Resident) assisted by family/friend published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are kind.
Food needs more variety.
Bath rota required.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it onto the team.

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Review from Chris B (Son of Resident) published on 1 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have experience of care homes for three other close relatives in different parts of the country.
Winifred Dell is by far the best of the lot. I always notice the “smell” when I visit a care home and how clean the toilets are for visitors and residents. At Winifred Dell, there is no smell and the
place is spotless. My mother receives the best of care being well fed and the staff are amazing and caring. My sisters both comment on how excellent the care is. I would not want my mother to be anywhere else. They also put on a lot of activities for the residents that provide fond memories.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your view and kind words. I will pass it on to the team.

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Review from K W (Son of Resident) published on 13 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is looked after 24 hours a day, a great relief for me. The staff and home are great, cleaned, laundry every day. Thank you
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Review from Wendy W (Daughter-in-law of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with my mother-in-law being here. Everything is great, mum is very happy here which means I am happy. The staff are great the care centre is too. Mum is looked after 24 hours a day we have nothing to fear for her safety.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass it on to the team.

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Review from C R (Daughter of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had a week's respite care and was very happy there. The accommodation is clean, spacious and light and airy.
The staff are cheerful, friendly and caring.
Mum is hoping to return for further respite care in the future.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass it on to the team.

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Review from Marion R (Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been treated very well here from day 1. All of the staff are great and very helpful and friendly.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass it on to the team.

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  • Cleanliness
  • Treated with Dignity
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Review from Sue W (Daughter of Resident) published on 29 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
After many hours of researching the various care homes in our area, Mum entered Winifred Dell, the home I wanted for her, on 10th September 2018, a care home with great reviews and only a short distance from where I live and I have to say it has lived up to my expectations. All the staff from office
and reception, seniors, care assistants, laundry and cleaning staff have all been friendly and welcoming.
There have been some difficult times with Mum settling and this is ongoing but all part and parcel of ageing and poor health that leads to losing one’s independence and having to rely on others to do things for you. I do believe that everyone is working to the best interests of the residents and there is some comfort in knowing that your loved ones are safe and looked after even though they may not always feel that way.
Overall I know this is the right place for Mum at this time in her life.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your kind words I will pass it onto the team.

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Review from K B (Daughter of Resident) published on 7 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is both friendly and helpful.
The receptionists are helpful and try their best to help if they cannot get the unit on the phone.
The home always smells nice and always looks clean. The carers go above and beyond to help my mum. They are very kind and supportive.
The laundry leaves a lot
to be desired.
All Mum's clothes are named and still we end up with lots missing and other people's.
Mum really enjoys the food.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it on to the team.

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Review from Maureen Kay S (Wife of Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with everything.
Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your kind comments, I will pass them on to the team.

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Review from Donald K (Son of Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been very complimentary on the care she receives daily and in particular at the times when she has been poorly and in need of a doctor.


She is also much happier with the food and as she has gained weight it can't be bad. Also having a great time out and about.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review. I will pass it on to the team.

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  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Winifred Dell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.661 for Winifred Dell Care Home is calculated as follows: ( (415 Excellents x 5) + (153 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 590 Ratings = 4.661
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Winifred Dell Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Linda

Linda Hatton

Job Title: Home Manager

Linda has worked in the care sector for 12 years; she started her career as a Care Assistant going on to become a Senior Care Assistant. Most recently she worked as a Care Manager at one of our sister homes. Linda has qualifications in BSC Psychology, Level 2 & 3 in Social Care and Level 5 Leadership and Management.

Michelle

Michelle Seymour

Job Title: Care Manager

Michelle has worked in the care setting for 24 years; starting her career as a Care Assistant working with mental health for 12 years gaining qualifications in NVQ 2 and 3 also achieving her intermediate Team Leading qualification. She has also recently achieved her level 5 in Leadership and Management.

Doina-Simone

Doina-Simone Ifrosa

Job Title: Home Administrator

Doina has been working in the care sector for 10 years, starting in 2012 as a Care Assistant and being promoted to Senior Carer, Team Leader and Manager by 2017.


In the last 5 years, Doina worked as a Registered CQC Manager for residential care homes and domiciliary homecare.


At present, Doina is working as a Care Home Administrator and using her years of experience within the healthcare sector to bring quality to resident’s life, as well as supporting management and care teams.


She currently holds a Level 5 Diploma in Leadership and Management, Health and Social Care and BA Hons Business Management

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Winifred Dell Care Home to verify any information. View our terms and conditions. Winifred Dell Care Home has an Enhanced Service - more info.