Horse Fair Care Home - Avery Healthcare

My mother was placed in a different care home after 3 weeks they told us she had to be moved. We felt in a very difficult position and very vulnerable, as we felt the 1st home did not tell us the truth, got us there under false pretenses. Cruel on mum whose dementia went really downhill at the first home. HF could not have helped out any more, they were so understanding, giving us a lot of support, help + guidance. Nothing was too much trouble. Mum settled as best as she could with her vascular dementia, straight away, no problems like at the first home. Wish we had sent her there initially.

My step mother was placed into care at Horsefair House, initially on respite but now permanent. From the moment she entered care, the whole team in particular the carers, have provided the upmost in their care and compassion towards her and also towards my father who they recognised instantly was struggling with this transition from their marital home where he'd cared for his wife before her placement. Every member of staff, bar none, have been exemplary and the whole team deserve recognition. What a wonderful environment they have created. Thank you

From the minute my mother entered as a respite patient to four weeks later, now a permanent resident, we have all been shown the greatest empathy, kindness and care. The resident is obviously their priority but the family are never forgotten - they are guided, helped and supported, especially my father who struggled with the transition. We will be forever grateful for choosing Horsefair House from the many available in the area.

My mom came into the care home following a serious fall, initially for respite, she decided to stay longer, then told us to sell her house as she would be staying. She is mentally competent so this was her own decision.

I am very grateful and happy that Dad has been able to move here and am sure he'll be very happy. Thankyou.

In the brief time my father in law has been a resident in Horse Fair, Rugeley. We have found the premises to be clean, well presented the staff appear to be numerous, happy and attentive. The facilities for visitors is exceptional. I've never had such a hot cup of coffee out of a machine than we do here

From the top management, to reception and throughout all the staff, the level of support, service and care is faultless. I have a very happy mum, and that's all we wanted. Thank you!

Could not be happier with all care provided. Staff are very friendly and helpful - shows my grandad with dignity and respect.

So pleased with the 'different' care. My parents have received at Horse Fair. Their needs have been met, although they are completely different. Staff are amazing and genuinely care.

Every time I visit the home with my dad, everyone is really friendly. There always seems to be plenty of activities and entertainment to keep my mum occupied, and I love seeing the photos on social media. The Valentine's Day meal was a lovely event for my mum and dad; both had a great time. It's great to see how much the staff care for the residents and make sure they have everything they need. It was a difficult decision deciding to put my mum in a home, but it was definitely the best one and the nicest home.

Staff - all are very supportive of residents and use their names when speaking to them. Recent decorations done to general areas is of a high standard, but some bedrooms need updating. Sometimes it takes a while for problems to be solved. On the whole, the home has a good atmosphere from entering to leaving. Garden is a pleasure to sit in when the weather permits.

With my wife's instability, the response the staff have given her has unquestionably been first class and leaves myself extremely confident that the right choice of home was the right one.

Staff are friendly and supportive.

Mum came into Horse Fair 2 years ago in Feb 2024 and settled in quite quickly. She is sociable, so made some friends quite soon. She always says everyone is so kind and caring, and helpful. She loved the food and has regained the 2st she lost prior to coming into care. Our family are very happy that mum has accepted that she needs support, and we feel she is safe and happy at Horse Fair. She joins in the entertainment and loves Sunday Hymns. She's happy.

I've just visited my uncle who has been in this care home for a couple of years now. I visit at different times and days and have found all the staff that you bump into to be caring and happy. Most of the residents enjoy entertainment from staff and outside agencies. The home is clean and tidy and is currently enjoying a "makeover" with new carpets and decor. The managers Julie and Kirsty are very approachable, as are the rest of the admin staff. Xmas decorations are going up now and residents are looking forward to parties. In the summer staff take dementia residents down the gardens for a potter around. I know my uncle loves this.

Mum had been at Horsefair for over three years. After a change in management the ethos in the home changed, sadly not for the better. Ultimately I have moved Mum, which was a very hard decision as she is 95 with severe dementia. However, in order to protect her dignity and to ensure compassionate treatment, I felt I had no choice.

I spent 2 weeks here for respite, and found the staff very kind and helpful. Bedrooms were very clean and tidied every day. Food is also not too bad, so no complaints.

Very attentive to care needs of my father. Excellent social programme, especially external visits and on-site entertainment. Nothing was too much trouble and any additional needs were catered for by the staff. My father has no hesitation in returning for respite care.

My mum in law has settled in well. She joined Horsefair in November 2024 and loves it. Within the first few days she said she wanted to stay. She joins in with most of the activities and loves chatting over tea with the other residents. All the staff are fantastic and nothing is any trouble and they all greet her with a cheerful hello.

Mum has received regular medical assessments which i'm pleased with.