Horse Fair Care Home

Horse Fair, Rugeley WS15 2EL

Horse Fair Care Home based in Rugeley serves the Staffordshire community with residential and respite care.

It has a separate dementia care suite for those with memory loss.

The ethos is one of companionship and fun with a background of 24/7 care, delivered by a committed and dedicated staff, who make a point of celebrating every individual’s life story.

Being in the centre of town, it is easy to access local amenities and be involved with the life of the local community.

Organisers prepare a well-rounded programme of activities within the home, which is enhanced by a sensory garden full of aromatic plants.

Reminiscence is a popular activity as are outings in the minibus and pub lunches.

Group: Avery Healthcare Group

Person in charge: Jennie Mannion (Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 72

Rooms with ensuite WC: 72

Weekly Charges Guide: Personal Care Single from £855 (These prices are only a guideline, please contact Horse Fair Care Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Horse Fair Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Horse Fair Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Horse Fair Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.642 for Horse Fair Care Home is calculated as follows: ( (200 Excellents x 5) + (86 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 296 Ratings = 4.642

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Horse Fair Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 16 Reviews ÷ 14.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Horse Fair Care Home has a Review Score of 9.6 (9.642) from 25 Reviews


Average Ratings

  • Excellent
    17
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Horse Fair Care Home?

  • Extremely LIKELY
    20
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Horse Fair Care Home

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Sister of Resident/Service User
    2
  • more

I cannot fault Horse Fair Care Home. The staff are brilliant - caring, patient, friendly and always going that extra step to ensure my mother is well looked after, even when this means going to Rugeley in their lunchtime.

The environment is beautiful. It is tastefully decorated, always spotless and comfortable. Management and staff endeavour to provide activities to suit all tastes and to provide a stimulating environment.

How likely would you be to recommend Horse Fair Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff always welcoming to me and my dog, residents are comfortable and the home always has a calm atmosphere, though there are always varied activities in progress during our visit. Weather permitting, downstairs residents are able to access the garden, which is well kept.

How likely would you be to recommend Horse Fair Care Home? Extremely Likely

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Average Rating:   5 out of 5

First class, 5-star is how we would class this care home and all the staff here at Horse Fair. They are dedicated, supportive, loving and very caring and go above and beyond normal duties. This is not like most care homes, this is like a hotel where you feel and are treated with respect and dignity and have become part of our family.

How likely would you be to recommend Horse Fair Care Home? Extremely Likely

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Average Rating:   5 out of 5

Since attending Horse Fair mum's health has improved. The staff here are exceptional and nothing is too much trouble. I would not hesitate to recommend anyone to come here.

How likely would you be to recommend Horse Fair Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Since becoming a resident, my mother and the family have been steered with dignity and friendship by the Horse Fair Care Home Team. What has been a difficult past four months for the family to come to terms with, my mother is content and very happy in her new home. Twenty four hour care and support means my mother now sees more people, her conversation has greatly improved and an interest in her surroundings. As a family we are now able to spend quality time with her and not be always concerned for her welfare when she lived alone. We are welcomed at Horse Fair as part of the family and staff went to great lengths to remember names and faces, they also showed concern when they knew the family were distressed at the beginning.
Many thanks to the Horse Fair Team for being there in what has been a difficult start to 2018.

How likely would you be to recommend Horse Fair Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am more than happy with the help you give to my mother. A big thank you to all the staff.

How likely would you be to recommend Horse Fair Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident at Horse Fair for just over a year. We have been pleased with the care she has received. As a family, we try to visit each day and whenever we are there, mum is clean, tidy and well-cared for. The food is excellent and well presented. The home is recently refurbished and is very attractive. Staff keep us well informed of any health issues.

How likely would you be to recommend Horse Fair Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Mum stayed here for two years until she passed away last month aged 92. A lovely care home. Staff are kind and caring and very professional. The home generally has a happy atmosphere and needs are met with dignity. Pleasant lounges, dining rooms and a garden. Good choice of activities and a stimulating environment for people like my mum. Staff have regular meetings to get feedback from residents and families and their views are acted upon. Could not have asked for a better home for mum.

How likely would you be to recommend Horse Fair Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My grandma was very happy at Horse Fair during her respite stay. She felt very welcome and included, especially by the activities team. It was really nice to see grandma socialising and interacting with other residents and staff and we enjoyed coming to visit and joining in too. Grandma's room was nicely presented and she enjoyed the food.

How likely would you be to recommend Horse Fair Care Home? Likely

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Average Rating:   4.4 out of 5

I would highly recommend Horse Fair care home because of the over all care, attention and facilities available. Having lived away from the UK for most of my adult life, the meals are not quite to my international taste, however, the food served is excellent for the taste of those who have lived in the U.K. The kitchen is very good to me and caters for my international taste where possible. The activities available are excellent and varied.
Management are always available and ready to assist with any queries or questions one may have. The care staff are very helpful and kind. The rooms are of a high standard with en-suite facilities.
The overall ambiance is very warming and friendly making the needs and comfort of the residents to a homely standard. I certainly would recommend Horse Fair Care Home to others who require such care. Having lived here for over three years, I find myself each year feeling more and more like this is my home which gives me happiness and contentment.

How likely would you be to recommend Horse Fair Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My mum moved into Horsefair due to my father being unable to look after Mum anymore. From the moment she moved in we were made very welcome. Mum's needs always came first but we were made as a family very welcome.
The consideration that was given to my dad was greatly appreciated. We are very disappointed that Mum cannot return to Horsefair but as nursing care is not given at Horsefair we have had to find alternative accommodation.
The staff always went the extra mile in any situation. If nursing care were to be offered we would be back.

How likely would you be to recommend Horse Fair Care Home? Extremely Likely

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Average Rating:   4 out of 5

I moved into Horse Fair Care Home on 1st July 2011. At a recent care review, it was decided that i now needed nursing care which is not available here. I am all set to move to a nursing home much nearer to my family. Coming to Horse Fair is the best thing I have ever done since becoming disabled, I am completely wheelchair bound and now completely deaf. The staff here are first class, the food is superb, the atmosphere is lovely and the whole is run extremely well. Whilst I am looking forward to making new friends, I am not looking forward to saying goodbye to the ones here.

How likely would you be to recommend Horse Fair Care Home? Extremely Likely

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Average Rating:   5 out of 5

Well kept care home in pleasant surroundings. Well managed and staff appear dedicated and well trained. Excellent menus with choice, and housekeeping services very good. Rooms are pleasant and spacious. All staff are friendly and approachable. Excellent team who are dedicated to providing residents with entertainment in varying forms on a regular basis. Management and senior staff operate an open door policy to discuss any issues. Staff specifically trained in dementia care.

How likely would you be to recommend Horse Fair Care Home? Likely

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Average Rating:   4.2 out of 5

My nan lives here on the upstairs floor. The staff are so lovely and will always go the extra mile for you, kind and considerate. I know my nan is loved and cared for here, it is like 1 big family.

How likely would you be to recommend Horse Fair Care Home? Extremely Likely

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Average Rating:   5 out of 5

All staff of the care home - care workers, receptionists, catering, gardeners etc are unfailingly kind, courteous and supportive in every way. I have peace of mind knowing that my brother has 24-hour care.

How likely would you be to recommend Horse Fair Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum came for a week's respite care. It was the first time Mum had been away from me in 18 months and she and I were really apprehensive.
All the staff were so welcoming and reassuring, answering all questions openly. Mum was very settled within no time and has thoroughly enjoyed her time here.
Her care has been excellent and will definitely be returning.

How likely would you be to recommend Horse Fair Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum became a resident in February - she has Alzheimer's and vascular dementia. She has settled in well due to the care and attention of the staff. She has gained weight (which is good as she is very slim) and this is due to the good quality food! She has lots of stimulation provided by the wide range of activities provided and when my father passed away on 9/3/17 the staff were so kind and lovely not only to my mum but also to me - it is a lovely place for my mum.

How likely would you be to recommend Horse Fair Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My Mum is well looked after at Horse Fair. The food is good. There is a high level of cleanliness throughout the home. Staff are friendly and helpful.

How likely would you be to recommend Horse Fair Care Home? Extremely Likely

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Average Rating:   4 out of 5

Mum moved into Horse Fair at the end of March 2017. The staff and management were excellent at welcoming her and our family to the home. Her room has it's own en-suite and is furnished to a good standard. She is allowed to bring a few items of her own furniture and ornaments, which is great as I think it helps settle her in more quickly. The only criticism I have is that the easy chairs in the lounge are stained and would have thought leather would be a better fabric as it could be wiped down easily. All in all, I am very pleased with the standard of the home. Mum seems to have settled in very quickly.

How likely would you be to recommend Horse Fair Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Mum can be a bit awkward, but the staff are brilliant with her. If she refuses food, they take it into her anyway and 9 times out of 10 she eats it.

Impressed with the level of cleanliness and standard of food.

Thank you to all staff at Horse Fair for the care you give to Mum.

How likely would you be to recommend Horse Fair Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband was here for one week's respite. Definitely will use the home again. I was very worried but has settled very well. Very impressed!!

How likely would you be to recommend Horse Fair Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Mother was very contented until her condition deteriorated and she needed different care.

How likely would you be to recommend Horse Fair Care Home? Likely

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Average Rating:   3.9 out of 5

We could not find any other home to provide care for my sister. There is a warmth and understanding by all, not only for patients but also relatives, which is so helpful. So often we (relatives) do not know how to handle situations and Avery are prepared to guide us as to how best to deal with issues created by the relative in care. this in my opinion is so very important.

How likely would you be to recommend Horse Fair Care Home? Likely

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Average Rating:   4.3 out of 5

care is not to be bettered. My father was a resident from December 2010 to date. All the staff are friendly and approachable. It is a caring environment that puts the residents first.

How likely would you be to recommend Horse Fair Care Home? Extremely Likely

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Average Rating:   5 out of 5

We are happy overall with the service and car provided for our mother who has been a resident on Horse Fairs Dementia floor for 3+ years.

Recently I am slightly concerned with the turnover rate of senior care staff on the unit. I appreciate that individual staff members need to progress in their careers but we seem to lose some for the best team members quite frequently. Leading to a lack of adequate supervision of more junior carers.

How likely would you be to recommend Horse Fair Care Home? Likely

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Average Rating:   4 out of 5

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