Horse Fair Care Home - Avery Healthcare

Horse Fair, Rugeley WS15 2EL
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9.8 131 Reviews
  • Horse Fair Care Home - Avery Healthcare, Rugeley
Horse Fair Care Home in Rugeley comprises a well-established community of elderly residents across Staffordshire. The home provides residential care and respite care for those seeking support, along with a dedicated suite offering the highest quality dementia care and also welcomes couples and companions.

The home's central location in the town ensures proximity to local amenities, and its connection with local volunteer groups solidifies its respected place within the Rugeley community.

At Horse Fair, residents' lives are actively celebrated, and they play a crucial role in shaping the direction of life within the care home. Families and friends are also encouraged to share their views and can formally join one of the home's committees.

Adopting a holistic approach, the team provide high quality residential, dementia, and respite care that recognises the importance of both minds and bodies. And the energetic recreation and leisure team organises diverse activities and social engagements for residents and families.

Generously proportioned bedrooms feature en-suite walk-in showers and flat-screen TVs and housekeepers maintain the rooms meticulously, ensuring personal ornaments and keepsakes are carefully dusted.

The Butterfly Café is a spot where residents enjoy companionship over tea. Various lounges cater to different preferences, hosting clubs, societies, and quiet spaces for reading daily newspapers or magazines. The home also offers a salon for residents and provides various prestigious amenities.

To stay updated on activities at the Horse Fair, visit the dedicated Facebook page where the team share updates on all the activities and events in the Rugeley care home. For inquiries or to arrange a visit, call the friendly care team.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1449
  • RESPITE Self-Funded Residential Dementia Care: from £1500

These prices are only a guideline, please contact Horse Fair Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Anderson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (64)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Horse Fair Care Home - Avery Healthcare Reviews (131)

9.8

Horse Fair Care Home - Avery Healthcare has a Review Score of 9.8 (9.781) out of 10, based on 29 reviews in the last 2 years.
Over all time Horse Fair Care Home - Avery Healthcare has 131 reviews.

Overall Experience
  • 100
  • 28
  • 2
  • 0
  • 1
Date Published
  • 131
  • 2
  • 10
  • 29
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Reviewer Connection to Horse Fair Care Home - Avery Healthcare
  • 54
  • 22
  • 9
  • 9
  • 4
  • 4
  • 4
  • 4
  • 4
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 131, showing 61-80
Review from Jane B (Daughter of Resident) published on 13 October 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
Mum was at Horse Fair for 18 months. Day to day care given was average but there were so many issues I wouldn't recommend the home. There were regularly problems with the repeat prescription system. Sometimes medications weren't re-ordered in time and ran out. One bank holiday weekend when she was out
of pain killers I problem-solved the issue myself as the Senior in charge didn't know what to do. One morning I visited she didn't get any breakfast and during another visit, she wasn't served tea. I constantly worried about what happened on the days I didn't visit. She had 5/6 hospital admissions whilst there, each time she was severely dehydrated. The most serious incident that left Mum severely shocked was a verbal/physical altercation with a carer. A planned move to a Nursing Home was brought forward, we moved her immediately to ensure her safety.
Reply from Angus Matthew, Senior Marketing Manager at Horse Fair Care Home - Avery Healthcare

We are sorry that you have felt the needs to express concerns around your mother’s care on a public review site. As you will be aware that we do have a complaints policy, where we can fully investigate any concerns raised and can respond to you in writing. We always value feedback and would be happy to look into the concerns raised via our complaints policy.

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Review from J K (Grandson of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good customer service. Nice, relaxing setting to see my Grandma.
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Review from Michael H (Son of Resident) published on 10 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just over a year ago, when we decided to send my mother to Horse Fair, the place struck us as clean and welcoming with a comprehensive care package in place. Yesterday, when she celebrated her 106th birthday, it became evident that all the staff had made an extraordinary effort to make the occasion
special for her, for the rest of the residents and for us as family. We couldn't praise them more highly for the organisation of the day. However, what struck us more than anything was seeing her with her carers now: there is a close and trusting relationship between them. I am sure this is the reason that mother has settled into Horse Fair so well and why she is very happy there.
Reply from Angus Matthew, Senior Marketing Manager at Horse Fair Care Home - Avery Healthcare

We are delighted to hear that your mother enjoyed her birthday. It is lovely to know that she has such a special bond with the staff. Thank you for your kind comment.

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Review from J B (Husband of Resident) published on 29 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I do not need two hundred words to describe the attitude of the staff from the manager, deputy manager, senior carers, welfare carers, hostess, cleaners, laundry, kitchen, reception and maintenance worker. They all have a positive attitude and show care and understanding to each resident. Many visitors
I have spoken to have commented on the cleanliness and attitude of all staff. Not anyone can add more to my comments only more praise and thanks.
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Review from P S (Daughter of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home keeps me well informed of Mum health and wellbeing and activities going on. Staff are always welcoming and helpful. They are reassuring to my mum, who is suffering from dementia. Very pleased with the home.
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Review from Lynda D (Daughter of Resident) published on 22 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother came to stay at Horse Fair Care Home she has been well looked after. The staff are amazing and so caring. In recent months in this pandemic my mother contracted COVID-19, she has since made a full recovery and I think this is partly due to the care she has received from your staff. The
meals are also of excellent quality and the care home is always lovely and clean. I would like to thank everyone at the care home for all of their excellent service from cleaners to management and all. Thank you.
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Review from Jo H (Daughter of Resident) published on 21 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank the team who have cared for my mum enough. Their hard work and commitment has been fantastic. Thank you to all the 'behind the scenes' staff as well, who all work hard to make sure Mum's environment and experience is so pleasant.
The whole team should be very proud of the care and service
they provide.
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Review from Lynda P (Daughter of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum was in this care home from the end of July 2018 to mid-November 2019, at which point we were lucky enough find a new care home had been built in Stafford and within two weeks we were able to move Mum out of Horse Fair and into a better care home. There is too much for me to explain all that went
wrong at this care home or how she was treated but if your loved one means the world to you do not put them in this home.
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Review from Sharon O (Daughter of Resident) published on 10 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum went into Horse Fair Care Home Dec 2019. From the very first time I stepped through the door, I felt it was the right place for my mum to be. The member of staff on reception welcomed us and was very professional, we were then introduced to a member of staff and shown around the home. I was very
impressed with the cleanliness and friendliness of all the staff. The residents all looked so happy and at ease. All the staff here are wonderful and even I feel I've gained a new family and I can't thank them all enough for the care that they give my mum.
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Review from L C (Daughter of Resident) published on 6 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is a resident and is very pleased with the care she has been given.
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Review from Jenny C (Daughter of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The COVID-19 pandemic has been a distressing time for everyone and for me, with a family member in care, there have been intense feelings of guilt. Over the past three months, my Mum has had the paramedics called out three times and made two hospital visits when I could not support her. The staff at
Horse Fair have been truly fantastic throughout, keeping me appraised of her situation, adapting her living conditions accordingly and nurturing her back to better health. During this upsetting period of time the carers have not only performed their usual functions but taken on the role of friend and family whilst we are unable to do so. I am extremely grateful to everyone.
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Review from P G (Daughter of Resident) published on 23 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The building and furnishings are new and are to a high standard. Dining and lounge areas are laid out like hotel facilities. The bedrooms are spacious, well furnished and have ensuite shower rooms. The staff exhibit patience and genuinely care about the welfare of the residents. The residents are treated
with kindness and dignity.
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Review from L C (Daughter of Resident) published on 15 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a resident and looked after by staff very well, which gives me peace of mind. Food is also very good, Mum enjoys it very much.
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Review from Sandra (Daughter of Resident) published on 25 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I want to send a big thank you to every member of staff at Horse Fair at this very difficult time.
The staff are doing an excellent job of keeping not only my father safe but every other resident.
I want you all to know you are in my thoughts every day and hope you are trying to keep yourselves safe
as well as our loved ones.
We will get through this if we all pull together and help each other as much as we can.
Please take care and I hope it will not be too long before I see you all again.
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Review from J H (Son of Resident) published on 30 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is looked after very well. The staff keep me informed of any issues and are always keen to help.
Reply from Angus Matthew, Senior Marketing Manager at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to provide feedback on Mum's care. I am so pleased that you are happy with her care. It's our pleasure to care for Mum.

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Review from J M (Daughter of Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been here for 20 months, she is happy and treated well. The staff are always pleasant. Looked at many care homes, this one suits my mum's needs and was the best I found.
Reply from Angus Matthew, Senior Marketing Manager at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to leave a review for us. We are so pleased that you are happy with Mum's care and the Home.

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Review from Gwynneth N (Wife of Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Horse Fair is not just a care home, it and the staff really care about the friendly and efficient love they give - it is just like one happy family home. Nothing is too much trouble, and all the staff really care, both for the resident and their relatives. It is a hard decision to put a relative into
care, but I have has no regret at all that Horse Fair provides just won needed. Well done to you all.
Reply from Angus Matthew, Senior Marketing Manager at Horse Fair Care Home - Avery Healthcare

Thank you so much for your kind comments. We really do appreciate you taking the time out to write such a lovely review.

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Review from M M (Nephew of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Horse Fair Care Home provides a safe balanced environment that offers comfort tailored care and community for all.
Management and staff are considerate at all times. Ultimately this is a business with commercial considerations, hence the above-average fees that apply. A loyalty discount should be
considered as there are other providers that provide similar services and its a buyers market.
Reply from Angus Matthew, Senior Marketing Manager at Horse Fair Care Home - Avery Healthcare

Thank you for your kind comments and suggestions. It's very kind of you to take the time to write a review.

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Review from Andrew M (Next of Kin) published on 7 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing staff and front of house have been excellent in ensuring that my next of kin stays safe and is as happy as possible.
The accommodation is as close to home as you can get and everyone goes out of their way to be polite and give Horse Fair a homely feel.
Reply from Angus Matthew, Senior Marketing Manager at Horse Fair Care Home - Avery Healthcare

Thank you for your kind comments. It means a lot when we receive such a lovely positive review.

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Review from D H (Partner of Resident) published on 7 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have always had a good response to any problem arising. My partner has settled down very well and seems to be happy. Staff are always very friendly and helpful.
Reply from Angus Matthew, Senior Marketing Manager at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to leave us a review. I am so glad that you are happy with the care your partner is receiving.

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Horse Fair Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.781 for Horse Fair Care Home - Avery Healthcare is calculated as follows: ( (275 Excellents x 5) + (61 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 343 Ratings = 4.781
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Horse Fair Care Home - Avery Healthcare is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (3)

Julie

Julie Anderson

Job Title: General Manager Joined: 2023

Hello, my name is Julie, the General Manager here at Horse Fair Care Home.


With over 30 years in the care sector, I’m proud to lead the team at Horse Fair Care Home. My journey from Care Assistant to Home Manager spans various settings, including residential, nursing, dementia, and young physical disability care. I’m passionate about delivering person-centred, dignified care in a safe, welcoming environment. I hold the Registered Manager’s Award and am trained in Dementia Care, Health & Safety, COSHH, and Medication Administration.


With a strong understanding of care regulations and best practices, I work closely with residents, families, and local professionals to build trust and ensure the highest standards are always met.


Enriching lives, empowering staff – this is the ethos I bring to Horse Fair, where excellent care and strong leadership go hand in hand to create a home where people thrive.


I look forward to welcoming you to Horse Fair Care Home.

Kirsty

Kirsty Preston

Job Title: Deputy Manager

Hello, my name is Kirsty, and I have the privilege of being the Deputy Manager at Horse Fair Care Home.


I am passionate about creating a home where every resident feels safe, valued, and part of a supportive community. With over 10 years’ experience in health and social care—including residential, nursing, and community settings—I bring a wealth of knowledge and dedication to my role.


My background includes roles as Deputy Manager, Team Leader, Unit Manager, and Learning & Development Trainer, giving me both hands-on care experience and strong leadership skills. I hold a Level 5 Diploma in Leadership and Management in Health and Social Care (Distinction), reflecting my commitment to high-quality, person-centred care.


At Horse Fair Care Home, I work closely with residents, families, and staff to ensure compassionate, tailored support for every individual.

Sheryll

Sheryll Ough

Job Title: Client Liaison Manager Joined: 2024

Hello, my name is Sheryll and I'm the Client Liaison Manager at Horse Fair Care Home.


With over 20 years of experience in the care sector, I have a strong understanding of both direct care and leadership. My career began in hands-on roles before progressing into leadership positions that strengthened my skills in service planning, coordination, and quality assurance. I hold a Level 5 Diploma in Leadership and Management for Adult Care and a Level 3 in Business and Administration.


I joined Horse Fair Care Home in 2024, conducting pre-assessments and supporting residents and families with compassion as their loved ones transition into our care. I also work closely with the local community, leading engagement initiatives and events to build meaningful connections that enrich life within the home.


I believe in creating a supportive environment where every resident feels valued, every family feels reassured, and our community feels welcomed and involved.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Horse Fair Care Home - Avery Healthcare to verify any information. View our terms and conditions. Horse Fair Care Home - Avery Healthcare has an Enhanced Service - more info.