Horse Fair Care Home - Avery Healthcare

Horse Fair, Rugeley WS15 2EL
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9.7 138 Reviews
  • Horse Fair Care Home - Avery Healthcare, Rugeley
Horse Fair Care Home in Rugeley comprises a well-established community of elderly residents across Staffordshire. The home provides residential care and respite care for those seeking support, along with a dedicated suite offering the highest quality dementia care and also welcomes couples and companions.

The home's central location in the town ensures proximity to local amenities, and its connection with local volunteer groups solidifies its respected place within the Rugeley community.

At Horse Fair, residents' lives are actively celebrated, and they play a crucial role in shaping the direction of life within the care home. Families and friends are also encouraged to share their views and can formally join one of the home's committees.

Adopting a holistic approach, the team provide high quality residential, dementia, and respite care that recognises the importance of both minds and bodies. And the energetic recreation and leisure team organises diverse activities and social engagements for residents and families.

Generously proportioned bedrooms feature en-suite walk-in showers and flat-screen TVs and housekeepers maintain the rooms meticulously, ensuring personal ornaments and keepsakes are carefully dusted.

The Butterfly Café is a spot where residents enjoy companionship over tea. Various lounges cater to different preferences, hosting clubs, societies, and quiet spaces for reading daily newspapers or magazines. The home also offers a salon for residents and provides various prestigious amenities.

To stay updated on activities at the Horse Fair, visit the dedicated Facebook page where the team share updates on all the activities and events in the Rugeley care home. For inquiries or to arrange a visit, call the friendly care team.
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Care Provided by Horse Fair Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1449
  • RESPITE Self-Funded Residential Dementia Care: from £1500

These prices are only a guideline, please contact Horse Fair Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Horse Fair Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Horse Fair Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Julie Anderson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (64)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Horse Fair Care Home - Avery Healthcare Reviews (138)

9.7

Horse Fair Care Home - Avery Healthcare has a Review Score of 9.7 (9.717) out of 10, based on 28 reviews in the last 2 years.
Over all time Horse Fair Care Home - Avery Healthcare has 138 reviews.

Overall Experience
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Date Published
  • 138
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Reviewer Connection to Horse Fair Care Home - Avery Healthcare
  • 57
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  • 10
  • 9
  • 5
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  • 2
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Total of 138, showing 61-80
Review from Julie T (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is happy at Horse Fair Care Home because the staff show her kindness, love and brilliant care. Staff communicate with me about any changes in Mum's condition and I feel she is very safe here. Mum's also enjoying the brilliant activities and lovely food.
Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review Horse Fair Care Home. We are delighted to hear how satisfied you are with our home and it is great to hear such positive feedback. Our highly trained staff team do a fantastic job at creating a warm and welcoming environment for all residents and their loved ones. The very talented culinary team produce the finest meals with plenty of tasty and nutritious choices across each mealtime. The well-being of our residents is our primary concern and we host a variety of activities daily. We are so pleased your mother enjoys participating. Best wishes, Rachel.
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Review from G S (Friend of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend needs staff to go into her more so she has somebody to talk to, she gets lonely but won't ask for help often. We feel the care given is good but also feel that things like bath and hair dos should be done more frequently without people having to ask.
Reply from Ryan Farrelly, Marketing Assistant at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review our home, all of our staff strive to maintain resident well-being and encourage socialisation. Our in-house hairdresser is now visiting weekly and she is working hard to get around to see all of our residents following the lockdown. If you would like to discuss any of these concerns further please do not hesitate to contact the home directly and a member of the team will support you and your friend with this. Best Wishes, Ryan.
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Review from P Y (Granddaughter of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Gran seems to be settling in well; she states the food is very good, the staff are all lovely, and the rooms are very nice. I can't comment on inside the building because of the Covid situation.
Reply from Ryan Farrelly, Marketing Assistant at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review Horse Fair Care Home; your kind words are truly invaluable to us and our staff team appreciate your positive feedback. We are strictly following government guidelines to ensure our residents, staff, and visitors safety is not put in any risk. We can't wait until we can invite you into our lovely home so that you can see just how amazing our community truly is. Kind Regards.
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Review from E W (Daughter of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visit outside re Covid - unable to view inside facilities. Well organised visit.
Reply from Ryan Farrelly, Marketing Assistant at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review Horse Fair Care Home. We are strictly following government guidelines to ensure the safety of our staff, residents, and visitors. We can't wait to be able to invite you inside our home so you can see how amazing our facilities and community truly is. Best Wishes.
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Review from Nigel B (Son of Resident) published on 12 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looking after my mum during the covid crisis. Have just visited her outside for 30 mins at a distance - much appreciate this.
Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review Horse Fair Care Home. Your feedback is invaluable to us, and the staff team will be delighted to hear this. Best wishes.
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Review from C S (Daughter of Resident) published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would have no hesitation in recommending Horse Fair. The staff are so very caring and always go the extra mile in all their duties. Mum is very well looked after and her needs are always met.
Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review Horse Fair and for your lovely feedback. Your kind words are truly invaluable to us, and our staff team will be delighted to hear this. Best wishes.
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Review from D D (Daughter of Resident) published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all staff professional and always helpful. I'm confident that my dad is exceptionally well looked after.
Reply from Ryan Farrelly, Marketing Assistant at Horse Fair Care Home - Avery HealthcareThank you for reviewing Horse Fair Care Home. Our staff team will be so delighted to hear such kind words about our home. I will be sure to pass on your message. Best Wishes, Ryan.
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Review from Jane B (Daughter of Resident) published on 13 October 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
Mum was at Horse Fair for 18 months. Day to day care given was average but there were so many issues I wouldn't recommend the home. There were regularly problems with the repeat prescription system. Sometimes medications weren't re-ordered in time and ran out. One bank holiday weekend when she was out
of pain killers I problem-solved the issue myself as the Senior in charge didn't know what to do. One morning I visited she didn't get any breakfast and during another visit, she wasn't served tea. I constantly worried about what happened on the days I didn't visit. She had 5/6 hospital admissions whilst there, each time she was severely dehydrated. The most serious incident that left Mum severely shocked was a verbal/physical altercation with a carer. A planned move to a Nursing Home was brought forward, we moved her immediately to ensure her safety.
Reply from Angus Matthew, Senior Marketing Manager at Horse Fair Care Home - Avery HealthcareWe are sorry that you have felt the needs to express concerns around your mother’s care on a public review site. As you will be aware that we do have a complaints policy, where we can fully investigate any concerns raised and can respond to you in writing. We always value feedback and would be happy to look into the concerns raised via our complaints policy.
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Review from J K (Grandson of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good customer service. Nice, relaxing setting to see my Grandma.
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Review from Michael H (Son of Resident) published on 10 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just over a year ago, when we decided to send my mother to Horse Fair, the place struck us as clean and welcoming with a comprehensive care package in place. Yesterday, when she celebrated her 106th birthday, it became evident that all the staff had made an extraordinary effort to make the occasion
special for her, for the rest of the residents and for us as family. We couldn't praise them more highly for the organisation of the day. However, what struck us more than anything was seeing her with her carers now: there is a close and trusting relationship between them. I am sure this is the reason that mother has settled into Horse Fair so well and why she is very happy there.
Reply from Angus Matthew, Senior Marketing Manager at Horse Fair Care Home - Avery HealthcareWe are delighted to hear that your mother enjoyed her birthday. It is lovely to know that she has such a special bond with the staff. Thank you for your kind comment.
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Review from J B (Husband of Resident) published on 29 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I do not need two hundred words to describe the attitude of the staff from the manager, deputy manager, senior carers, welfare carers, hostess, cleaners, laundry, kitchen, reception and maintenance worker. They all have a positive attitude and show care and understanding to each resident. Many visitors
I have spoken to have commented on the cleanliness and attitude of all staff. Not anyone can add more to my comments only more praise and thanks.
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Review from P S (Daughter of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home keeps me well informed of Mum health and wellbeing and activities going on. Staff are always welcoming and helpful. They are reassuring to my mum, who is suffering from dementia. Very pleased with the home.
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Review from Lynda D (Daughter of Resident) published on 22 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother came to stay at Horse Fair Care Home she has been well looked after. The staff are amazing and so caring. In recent months in this pandemic my mother contracted COVID-19, she has since made a full recovery and I think this is partly due to the care she has received from your staff. The
meals are also of excellent quality and the care home is always lovely and clean. I would like to thank everyone at the care home for all of their excellent service from cleaners to management and all. Thank you.
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Review from Jo H (Daughter of Resident) published on 21 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank the team who have cared for my mum enough. Their hard work and commitment has been fantastic. Thank you to all the 'behind the scenes' staff as well, who all work hard to make sure Mum's environment and experience is so pleasant.
The whole team should be very proud of the care and service
they provide.
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Review from Lynda P (Daughter of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum was in this care home from the end of July 2018 to mid-November 2019, at which point we were lucky enough find a new care home had been built in Stafford and within two weeks we were able to move Mum out of Horse Fair and into a better care home. There is too much for me to explain all that went
wrong at this care home or how she was treated but if your loved one means the world to you do not put them in this home.
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Review from Sharon O (Daughter of Resident) published on 10 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum went into Horse Fair Care Home Dec 2019. From the very first time I stepped through the door, I felt it was the right place for my mum to be. The member of staff on reception welcomed us and was very professional, we were then introduced to a member of staff and shown around the home. I was very
impressed with the cleanliness and friendliness of all the staff. The residents all looked so happy and at ease. All the staff here are wonderful and even I feel I've gained a new family and I can't thank them all enough for the care that they give my mum.
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Review from L C (Daughter of Resident) published on 6 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is a resident and is very pleased with the care she has been given.
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Review from Jenny C (Daughter of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The COVID-19 pandemic has been a distressing time for everyone and for me, with a family member in care, there have been intense feelings of guilt. Over the past three months, my Mum has had the paramedics called out three times and made two hospital visits when I could not support her. The staff at
Horse Fair have been truly fantastic throughout, keeping me appraised of her situation, adapting her living conditions accordingly and nurturing her back to better health. During this upsetting period of time the carers have not only performed their usual functions but taken on the role of friend and family whilst we are unable to do so. I am extremely grateful to everyone.
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Review from P G (Daughter of Resident) published on 23 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The building and furnishings are new and are to a high standard. Dining and lounge areas are laid out like hotel facilities. The bedrooms are spacious, well furnished and have ensuite shower rooms. The staff exhibit patience and genuinely care about the welfare of the residents. The residents are treated
with kindness and dignity.
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Review from L C (Daughter of Resident) published on 15 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a resident and looked after by staff very well, which gives me peace of mind. Food is also very good, Mum enjoys it very much.
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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Horse Fair Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.717 for Horse Fair Care Home - Avery Healthcare is calculated as follows: ( (254 Excellents x 5) + (67 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 332 Ratings = 4.717
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Horse Fair Care Home - Avery Healthcare is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (3)

Julie

Julie Anderson

Job Title: General Manager Joined: 2023

Hello, my name is Julie, the General Manager here at Horse Fair Care Home.


With over 30 years in the care sector, I’m proud to lead the team at Horse Fair Care Home. My journey from Care Assistant to Home Manager spans various settings, including residential, nursing, dementia, and young physical disability care. I’m passionate about delivering person-centred, dignified care in a safe, welcoming environment. I hold the Registered Manager’s Award and am trained in Dementia Care, Health & Safety, COSHH, and Medication Administration.


With a strong understanding of care regulations and best practices, I work closely with residents, families, and local professionals to build trust and ensure the highest standards are always met.


Enriching lives, empowering staff – this is the ethos I bring to Horse Fair, where excellent care and strong leadership go hand in hand to create a home where people thrive.


I look forward to welcoming you to Horse Fair Care Home.

Kirsty

Kirsty Preston

Job Title: Deputy Manager

Hello, my name is Kirsty, and I have the privilege of being the Deputy Manager at Horse Fair Care Home.


I am passionate about creating a home where every resident feels safe, valued, and part of a supportive community. With over 10 years’ experience in health and social care—including residential, nursing, and community settings—I bring a wealth of knowledge and dedication to my role.


My background includes roles as Deputy Manager, Team Leader, Unit Manager, and Learning & Development Trainer, giving me both hands-on care experience and strong leadership skills. I hold a Level 5 Diploma in Leadership and Management in Health and Social Care (Distinction), reflecting my commitment to high-quality, person-centred care.


At Horse Fair Care Home, I work closely with residents, families, and staff to ensure compassionate, tailored support for every individual.

Sheryll

Sheryll Ough

Job Title: Client Liaison Manager Joined: 2024

Hello, my name is Sheryll and I'm the Client Liaison Manager at Horse Fair Care Home.


With over 20 years of experience in the care sector, I have a strong understanding of both direct care and leadership. My career began in hands-on roles before progressing into leadership positions that strengthened my skills in service planning, coordination, and quality assurance. I hold a Level 5 Diploma in Leadership and Management for Adult Care and a Level 3 in Business and Administration.


I joined Horse Fair Care Home in 2024, conducting pre-assessments and supporting residents and families with compassion as their loved ones transition into our care. I also work closely with the local community, leading engagement initiatives and events to build meaningful connections that enrich life within the home.


I believe in creating a supportive environment where every resident feels valued, every family feels reassured, and our community feels welcomed and involved.

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