Horse Fair Care Home - Avery Healthcare

Horse Fair, Rugeley WS15 2EL
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9.7 138 Reviews
  • Horse Fair Care Home - Avery Healthcare, Rugeley
Horse Fair Care Home in Rugeley comprises a well-established community of elderly residents across Staffordshire. The home provides residential care and respite care for those seeking support, along with a dedicated suite offering the highest quality dementia care and also welcomes couples and companions.

The home's central location in the town ensures proximity to local amenities, and its connection with local volunteer groups solidifies its respected place within the Rugeley community.

At Horse Fair, residents' lives are actively celebrated, and they play a crucial role in shaping the direction of life within the care home. Families and friends are also encouraged to share their views and can formally join one of the home's committees.

Adopting a holistic approach, the team provide high quality residential, dementia, and respite care that recognises the importance of both minds and bodies. And the energetic recreation and leisure team organises diverse activities and social engagements for residents and families.

Generously proportioned bedrooms feature en-suite walk-in showers and flat-screen TVs and housekeepers maintain the rooms meticulously, ensuring personal ornaments and keepsakes are carefully dusted.

The Butterfly Café is a spot where residents enjoy companionship over tea. Various lounges cater to different preferences, hosting clubs, societies, and quiet spaces for reading daily newspapers or magazines. The home also offers a salon for residents and provides various prestigious amenities.

To stay updated on activities at the Horse Fair, visit the dedicated Facebook page where the team share updates on all the activities and events in the Rugeley care home. For inquiries or to arrange a visit, call the friendly care team.
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Care Provided by Horse Fair Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1449
  • RESPITE Self-Funded Residential Dementia Care: from £1500

These prices are only a guideline, please contact Horse Fair Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Horse Fair Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Horse Fair Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Julie Anderson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (64)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Horse Fair Care Home - Avery Healthcare Reviews (138)

9.7

Horse Fair Care Home - Avery Healthcare has a Review Score of 9.7 (9.717) out of 10, based on 28 reviews in the last 2 years.
Over all time Horse Fair Care Home - Avery Healthcare has 138 reviews.

Overall Experience
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Date Published
  • 138
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Reviewer Connection to Horse Fair Care Home - Avery Healthcare
  • 57
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  • 10
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  • 5
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Total of 138, showing 41-60
Review from C R (Daughter of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has come to the care home due to experiences at home. Mum has been supported with her care needs and her emotional well-being.
Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review Horse Fair Care Home in Rugeley and for your amazing 5-star rating. Your feedbacks is truly invaluable to us and our staff team who endeavour to provide person centred care for all our residents. Best wishes, Rachel
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Review from D E (Sister of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent reception staff. Very helpful and pleasant Nothing is too much trouble we are very happy to have got a placement here for my sister, and to be able to leave her with very trustworthy staff. Very pleasant and helpful when we visit.
Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review Horse Fair Care Home in Rugeley. Your feedback is truly invaluable to us and our staff team who go above the standards on a daily basis, in order to provide an exemplary level of care. It is a pleasure to have your sister living with us, as part of our loving care community, giving you and your family the peace of mind you deserve. We look forward to seeing you on your next visit. Best wishes, Rachel.
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Review from Eddie G (Son of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We're really pleased with the care and facilities at Horse Fair Care Home. Dad has been here for three months and is getting good care. We would recommend Horse Fair.
Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review Horse Fair Care Home in Rugeley. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. We are so pleased that your dad has soon settled into his new surroundings and look forward to seeing you on your next visit. Best wishes, Rachel.
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Review from Janice N (Daughter of Resident) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely helpful care staff during demonstration and try out of new chair. They were willing, kind and full of advice, also patient and treated Mum with dignity while she deliberated and raised issues. On the same day, I witnessed the return of another resident from a hospital stay; she had the loveliest
of welcomes and was visibly delighted with the fuss made of her.
Reply from Gemma Bertelsen, Home Manager at Horse Fair Care Home - Avery HealthcareThank you for your kind feedback. I am delighted that the staff made time to make Mum feel comfortable and help her feel at ease. I will pass your kind words on to the staff. Best wishes.
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Review from Yvonne P (Daughter of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident in the Dementia unit since the end of May 2018. And is now in Palliative care.
I have nothing more to say than what an absolutely wonderful care home this is. From the first time she came to live here to the present time mum has had marvellous care, the staff are so compassionate
and loving to her and all the residents.
They have seen mum at her worst when angry, frustrated, sad and not understanding her situation, to laughing with her and making her smile and laugh. They are always kind, loving and professional.
All resident's rooms have their own bathrooms, communal lounges and dining rooms are spacious and well-fitted. A lovely garden for sunny days with an aviary. Alpacas visited recently, a huge hit, also staff member's beautiful cat came in for cuddles, I would not hesitate to recommend Horse Fair, you will be welcomed with love and kindness by all staff.
Reply from Gemma Bertelson, Home Manager at Horse Fair Care Home - Avery HealthcareThank you so much for your heartfelt feedback, it is so warming to hear that even the little things go a long way and that you are so pleased with the care Mum receives. Thank you once again and we will share this with our team.
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Review from Rod B (Son of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review covers the period of time that our mother spent in the care of the staff at Horse Fair from September until she passed away in January this year.
We chose Horse Fair Care Home for our mother because a relative had given us a good review from when their relative was in the home and our
impressions when we visited to make our own assessment.
From the word go, we were very happy with the staff we met, the cleanliness and the quality of the room we were shown. Our first impressions were spot on, for the whole time our mum was with Horse Fair she was treated with kindness and with dignity, even though we know that as her dementia worsened she became very difficult. This made out lives so much easier as we knew that she was being very well looked after.
Thank you Horse Fair, from our family.
Reply from Gemma Bertlesen, Home Manager at Horse Fair Care Home - Avery HealthcareThank you for such kind feedback, providing support for our residents is something that we always put at the forefront of what we do but also offering emotional support to relatives is also a vital part of the care we deliver. It is heartwarming to hear that as a family you also felt that support. Best wishes, Gemma.
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Review from Steve G (Son of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved from sheltered accommodation to Horse Fair Care Home in December 2022 due to mobility and other issues. He has settled in really well and myself and our family are very pleased with the care he has received at Horse Fair. The staff are kind and attentive and care for my father's every
need. Compared to other care homes we have visited, House Fair is brilliant and I would have no hesitation whatsoever in recommending it to you.
Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review Horse Fair Care Home Rugeley. We are delighted to hear how happy you are with the care your father has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. Your feedback is gratefully received. Best wishes.
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Review from O S (Daughter of Resident) published on 11 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
my mother has always resisted the idea of going into a home but after finding out that even with my help that her mobility and condition was deteriorating. She tried respite care at Horse Fair. She was so happy here that her decision to stay surprised all the family. The excellent staff, lovely welcoming
surroundings and her room overlooking the garden made a huge difference to her life.
Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review Horse Fair Care Home in Rugeley. We are delighted to hear that your mum thoroughly enjoyed her respite stay with us, in the loving care community that we create and decided to make her stay a permanent one. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff, and visitors alike. We always encourage our residents to have visitors and look forward to seeing you on your next visit. Best wishes, Rachel.
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Review from Ken B (Husband of Resident) published on 22 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is being looked after at Horsefair care home. Although no one wants to see their loved ones in care, I can say that I feel very happy in my mind that she is always looked after very well.
Horsefair is lovely and clean, the food is excellent and plenty of it the laundry service is excellent
too.
All of the carers are excellent in the way they care for the residents and go about their duties in a professional manner. This includes the senior staff and management too. Reception staff always have a smile for you and are very helpful to me.
Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review Horse Fair Care Home in Rugeley and for your amazing 5-star rating. It is a true pleasure to care for your wife and to have her as part of our loving care community. We are delighted to hear that she feels comfortable, enjoys residing with us and that the choice of tasty meals provided by our talented culinary team are well received. We look forward to seeing you on your next visit. Best wishes.
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Review from P B (Daughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been staying at Horse Fair since April and I am so pleased I chose this care home. Choosing the right home is very difficult but having looked at several in the area, I decided to try out Horse Fair for some respite stays which Dad enjoyed very much. Now a full-time resident, Dad has settled
well and is very well-cared for. The staff are cheerful, attentive, caring and helpful. The lounge and dining areas are lovely, as is the garden which has an aviary which many of the residents love. There is an emphasis on socialising and interaction and Dad certainly loves the food! Covid safety procedures are in place and strictly adhered to which is reassuring. It is a huge relief to know that Dad is somewhere that is genuinely caring.
Reply from Gemma Bertelson, Marketing Assistant at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review Horse Fair Care Home in Rugeley. It is an absolute pleasure to care for your Dad. We are really happy to hear about the service and care Dad is receiving and that he has settled in so well. I will pass your lovely feedback on to my team. Best Wishes.
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Review from Marian R (Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was treated with great care by all the staff. If there should come on time when I cannot look after myself. I would be happy to come back.
Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review Horse Fair Care Home in Rugeley and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team who go above the standards on a daily basis in order to provide an excellent level of care. Thank you for your kind words, you are welcome to stay with us anytime. Best wishes.
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Review from Jack M (Private Carer of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstly, I deliver exercise sessions in this care home every Thursday.


As I visit a lot of care homes throughout the Midlands due to my work, Horse Fair Care Home is up there as one of the best I visit due to its happy and safe environment for both the staff and residents. Two staff members imparticular

care assistant and the activities assistant are very helpful in getting residents prepared for my sessions. All residents seem to be settled within the care home and the atmosphere for my sessions is always great due to the staff's organisation and bubbly personalities.


Additionally, the Care Homes' handling of residents' safety is amazing. This is done by making sure all visitors and residents are signed in and out, a negative lateral flow test is presented on arrival, up to date with resident's covid jabs (seen this for myself in one of my sessions) and a temperature check is taken. To finish, all facilities are to a high standard and most importantly clean.

Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery HealthcareThank you so much for taking the time to review Horse Fair Care Home in Rugeley and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis, in order to provide an exceptional level of care. I will be sure to pass your kind words on to the rest of the staff team. We look forward to seeing you on your next visit. Best wishes.
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Review from James M (Son of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went to Horse Fair Care Home for respite for six to twelve weeks. Unfortunately, her dementia had massively deteriorated in hospital and she stopped eating and drinking. Mum passed away on the 21st of March 2022. Mum was only in Horse Fair Care Home for six weeks but the love, care, tenderness and
clear distress to staff when she died was nothing less than remarkable.
The team of nurses, carers and staff are phenomenal and I would recommend Horse Fair Care Home to anyone whose loved ones who require care and/or stimulation. A wonderful place.
Reply from Gemma Bertlesen, Home Manager at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review Horse Fair Care Home in Rugeley. It was our absolute pleasure to have cared for Mum, although she was only with us for a short period of time, she really did become a part of the Horse Fair family. Thank you for your kind words, I will be sure to pass them on to the rest of the staff team. We wish you and your family all the best, Gemma.
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Review from Pamela E (Daughter of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum took a while to settle and had some health issues which have hopefully been sorted. All the staff have been brilliant and so helpful would recommend to anyone.
Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review Horse Fair Care Home in Rugeley. Your feedback is truly invaluable to us and our staff team, who go above the standards on a daily basis to provide an exemplary level of care. It is a true pleasure to have your mum living with us in the loving care community that we create. Best wishes, Rachel.
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Review from Jillian H (Niece of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to the caring staff for taking such good care of my auntie during her respite stay. Everyone was so welcoming and friendly and I would highly recommend this home for anyone needing care. They kept me informed and she said the food was lovely and enjoyed mixing with others with the activities.
Thank you all.
Reply from Ryan Farrelly, Marketing Assistant at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review Horse Fair Care Home. It was a true pleasure to care for your auntie and have her as part of our loving care community here. Our highly trained staff team go above the standards daily to provide an exceptional level of care for all residents whilst ensuring that they feel comfortable and enjoy themselves whilst living at Horse Fair. We are so delighted to hear such wonderful words about our home. Best Wishes.
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Review from J M (Great-Niece of Resident) published on 1 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great aunt recently stayed at Horse Fair Care Home following a hospital admission. We cannot thank the staff enough for the care and attention they gave her. She said the food was great with lots of choices and she enjoyed being able to socialise with residents and staff after a long period of being
on her own at home due to covid. The staff even took her out in the garden where she enjoyed taking part in a challenge the home were doing for Captain Tom. She was so pleased with her room said it was like a hotel and from start to finish, the communication was great and allowed us all a well earnt rest! We could rest knowing she was so well cared for. Her confidence and overall wellbeing has increased so much. Thanks again to all the staff you are doing a fantastic job and I would recommend this home to anyone.
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Review from Gillian D (Daughter of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following an appointment for a pod visit with my sister, a staff member was waiting to welcome us and complete relevant Covid procedures. She escorted us to the pod during which time the friendly staff member told us a little about Dad's morning. We asked to speak to someone regarding taking Dad out
of the setting, if he would cope and how it might impact him. After our visit, a senior staff member met us and had a lengthy and candid chat with us. This was very reassuring and much appreciated.
Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review Horse Fair Care Home. Your feedback is truly invaluable to us and our highly trained staff team, who do a fantastic job in creating a warm and welcoming environment for all our residents and their friends/families. We are delighted to hear how satisfied you are with the home after your recent pod visit. Our residents are always encouraged to invite their loved ones to visit them and you are welcome back anytime. Best wishes
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Review from S D (Daughter of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's first stay at Horse Fair and first respite stay. On visiting midway through her two-week stay she seemed very relaxed and calm and happy to continue staying.
Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review Horse Fair Care Home. We are delighted to hear that your mother is enjoying her respite stay at our home and feels happy/relaxed in the loving care community that we create. It is a true pleasure to have her stay with us.
Best wishes.
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Review from S G (Grandson of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming and friendly, the staff here have been very supportive during my visit. Whenever I visit, my nan always appears happy and well cared for.
Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review Horse Fair Care Home. Your feedback is truly invaluable to us and our highly trained staff team, who do a fantastic job in creating a warm and welcoming environment for all our residents and their friends/families. Our residents are always encouraged to invite their loved ones to visit them and you are welcome back anytime. Best wishes, Rachel.
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Review from Gail D (Daughter-in-law of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always clean and tidy, workers are always very nice.
Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery HealthcareThank you for taking the time to review Horse Fair Care Home. Our housekeeping team take great pride in making the home a clean, safe, welcoming environment for all our residents, staff and loved ones alike. Best wishes, Rachel.
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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Horse Fair Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.717 for Horse Fair Care Home - Avery Healthcare is calculated as follows: ( (254 Excellents x 5) + (67 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 332 Ratings = 4.717
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Horse Fair Care Home - Avery Healthcare is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (3)

Julie

Julie Anderson

Job Title: General Manager Joined: 2023

Hello, my name is Julie, the General Manager here at Horse Fair Care Home.


With over 30 years in the care sector, I’m proud to lead the team at Horse Fair Care Home. My journey from Care Assistant to Home Manager spans various settings, including residential, nursing, dementia, and young physical disability care. I’m passionate about delivering person-centred, dignified care in a safe, welcoming environment. I hold the Registered Manager’s Award and am trained in Dementia Care, Health & Safety, COSHH, and Medication Administration.


With a strong understanding of care regulations and best practices, I work closely with residents, families, and local professionals to build trust and ensure the highest standards are always met.


Enriching lives, empowering staff – this is the ethos I bring to Horse Fair, where excellent care and strong leadership go hand in hand to create a home where people thrive.


I look forward to welcoming you to Horse Fair Care Home.

Kirsty

Kirsty Preston

Job Title: Deputy Manager

Hello, my name is Kirsty, and I have the privilege of being the Deputy Manager at Horse Fair Care Home.


I am passionate about creating a home where every resident feels safe, valued, and part of a supportive community. With over 10 years’ experience in health and social care—including residential, nursing, and community settings—I bring a wealth of knowledge and dedication to my role.


My background includes roles as Deputy Manager, Team Leader, Unit Manager, and Learning & Development Trainer, giving me both hands-on care experience and strong leadership skills. I hold a Level 5 Diploma in Leadership and Management in Health and Social Care (Distinction), reflecting my commitment to high-quality, person-centred care.


At Horse Fair Care Home, I work closely with residents, families, and staff to ensure compassionate, tailored support for every individual.

Sheryll

Sheryll Ough

Job Title: Client Liaison Manager Joined: 2024

Hello, my name is Sheryll and I'm the Client Liaison Manager at Horse Fair Care Home.


With over 20 years of experience in the care sector, I have a strong understanding of both direct care and leadership. My career began in hands-on roles before progressing into leadership positions that strengthened my skills in service planning, coordination, and quality assurance. I hold a Level 5 Diploma in Leadership and Management for Adult Care and a Level 3 in Business and Administration.


I joined Horse Fair Care Home in 2024, conducting pre-assessments and supporting residents and families with compassion as their loved ones transition into our care. I also work closely with the local community, leading engagement initiatives and events to build meaningful connections that enrich life within the home.


I believe in creating a supportive environment where every resident feels valued, every family feels reassured, and our community feels welcomed and involved.

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