Hawthorn Court Care Home

St Aloysius View, Hebburn NE31 1RH
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9.9 194 Reviews
  • Hawthorn Court Care Home, Hebburn
Hawthorn Court care home, located in the centre of Hebburn, provides personalised residential and residential dementia care to older people.

The lovely home offers many areas for residents to relax, socialise and unwind. The beautifully decorated en-suite bedrooms make residents feel at home, and some rooms have patio access to the landscape gardens.

Hawthorn Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Hawthorn Court takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, they also encourage residents to take an active role in the Hebburn community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Hawthorn Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1106

These prices are only a guideline, please contact Hawthorn Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Critchlow-Riley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Parking

  • Parking is available on site.

Hawthorn Court Care Home Reviews (194)

Total of 194, showing 1-20
9.9

Hawthorn Court Care Home has a Review Score of 9.9 (9.942) out of 10, based on 80 reviews in the last 2 years. Over all time Hawthorn Court Care Home has 194 reviews.

Overall Experience

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Date Published

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Review from Barry S (Grandson of Resident) published on 4 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Admin team really polite and welcoming, always smiling and ready to help no matter what the problem, which makes the building feel more like a home.

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Review from Robert R (Brother of Resident) published on 29 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From entering the care home, you feel so welcome, reception staff are very friendly and helpful and keen to assist. They also recognised you, which is excellent and provided us with drinks on a hot day. The facilities are top-class. Writing this review in the garden, which is very neat and tidy, with
beautiful flower displays and comfortable furniture. All staff show courtesy and care to my sister, which is very reassuring.

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Review from Marcus M (Grandson of Resident) published on 29 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers and staff do an excellent job of taking good care of my nana, always going above and beyond.

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Review from Matthew M (Grandson of Resident) published on 28 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are fantastic. Always going above & beyond.

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Review from R L (Nephew of Resident) published on 25 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving in Hawthorn Court 18 months ago, our aunt has been well looked after by all of the staff. Everyone is so kind and considerate, and my aunts' needs are well catered for.
We would like to thank everyone for their help and hard work, and for keeping us well informed.

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Review from Tony H (Son of Resident) published on 4 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff went above and beyond in making sure my mother was kept comfortable at the end of her life.
Their help and support to the family in Mama's final weeks were nothing short of excellent.
We now regard these people not only as carers, but as family friends.

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Review from J N (Daughter of Resident) published on 4 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff showed kindness and compassion to my mother throughout, and particularly in her final days. The level of care exceeded expectations. They were also considerate and compassionate to the family.

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Review from Andrew P (Son of Resident) published on 2 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Hawthorn Court for 3 years now. The staff are all amazing, from the reception staff, carers and caterers to the home management, nothing is too much trouble and they attend to my dad's every need, keeping him safe & well. 5 stars!

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Review from J F (Daughter of Resident) published on 1 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hawthorn Court were exceptional whilst caring for my mother, who suffered from alzheimers. My mother recently passed away. The staff were very kind, helpful, and the carers provided the best care they could have ever provided. Not only to my mam but they also supported the family through
a very difficult illness.
I would certainly recommend the care home to others.

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Review from Mark B (Son of Resident) published on 1 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, everything was perfect. Excellent!!

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Review from A R (Son of Resident) published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful homely place where the staff really care & treat the residents like their own. Fabulous.

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Review from L M (Son of Resident) published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very, very helpful. More than happy, they go out of their way to help anyway they can. Can't praise enough.

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Review from Julie P (Daughter of Resident) published on 12 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant

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Review from K G (Friend of Resident) published on 27 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend every week at Hawthorn Court. He is always happy, and the home has plenty of activities going on, which we join in with.
The staff are always extremely helpful, and you always get a warm welcome from the reception staff.
Thank you for looking after my friend so well.

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Review from Steven K (Friend of Resident) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visit next door neighbour, nice home!

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Review from Gillian R (Daughter-in-law of Resident) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care of father-in-law as he is well looked after. His room is clean and tidy and have no problems with it. Excellent care.

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Review from Robert F (Father-in-law of Resident) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff at the home to be very professional indeed.

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Review from M G (Friend of Resident) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff at Hawthorn Court Care Home very friendly and approachable. The care appears to be excellent. Residents always appear well dressed and clean. The food looks nice and tasty. The home is always clean and tidy. I really think all the staff are great.

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Review from Lesley M (Daughter of Resident) published on 30 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing place Hawthorn Court is! My Dad hasn't been there very long, but from the moment we entered the building for a visit to quickly moving in, it has been amazing. It has a warm, friendly and welcoming atmosphere. Management and care staff are so friendly and attentive to residents and visitors.
The home's interior is to a high standard and immaculately clean. Meals are made to a very high standard and there's always lots of fab activities going on.

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Review from J F (Daughter of Resident) published on 25 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is well looked after at Hawthorn Court. Whilst her needs have changed since she moved here, the care and support she gets has adjusted as needed. Her regular carers know her and her likes and dislikes and keep us informed when we visit, or telephone if more urgent. Housekeeping, activities, reception
and catering are all great too. The redecoration is nice and would be good to extend to the bedrooms too.

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Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Hawthorn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 80 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 80 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Hawthorn Court Care Home is calculated as follows: ( (897 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 949 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hawthorn Court Care Home is based on 80 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 80 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

Meet the Team (0)

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Frequently Asked Questions about Hawthorn Court Care Home

What types of Care is Hawthorn Court Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hawthorn Court Care Home have?

There are 62 Single Rooms.

What are the Facilities & Services at Hawthorn Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hawthorn Court Care Home to the centre of Hebburn?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hawthorn Court Care Home to verify any information. View our terms and conditions. Hawthorn Court Care Home has an Enhanced Service - more info.