Hawthorn Court, Hebburn, Tyne & Wear
Hawthorn Court, Hebburn, Tyne & Wear
Hawthorn Court, Hebburn, Tyne & Wear

Hawthorn Court is a purpose-built care home set in the town of Hebburn. The Home Manager, Amanda Sleightholme, is a qualified nurse with many years’ experience of running a care home. Together with her dedicated team she is able to deliver the care you need 24 hours a day. Her aim is to value each and every individual who comes to stay at Hawthorn Court and to ensure their every need is attended to.

The Home is organised across two floors with spacious living accommodation comprising of several smaller lounges and dining areas. Like all HC-One care homes, Hawthorn Court is decorated throughout to the highest standard. The bedrooms are large and well-equipped and all come with ensuite facilities, some offering their own shower and front door. All of the facilities you might expect and some you might not, such as plasma televisions in the lounges and in some of the bedrooms, a beauty salon, direct dial telephones to every room, unlimited WiFi access and a Nintendo Wii.

As well as having a beautiful interior, Hawthorn Court boasts fabulous landscaped gardens and outside sitting areas for residents to enjoy activities or a simple stroll in the fresh air!

Group: HC-One

Person in charge: Amanda Sleightholme (Manager)

Local Authority / Social Services: South Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 55

Rooms with ensuite WC: 55

Facilities & Services: Day Care • Respite Care • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Parking is available on site.

Latest Care Quality Commission* Report on Hawthorn Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 08 Dec 2017

Please contact us for information regarding our bed availability

Reviews

9.6 Hawthorn Court has a Review Score of 9.6 (9.621)

The Review Score of 9.6 (maximum of 10) for Hawthorn Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Hawthorn Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.621 for Hawthorn Court is calculated as follows: ( (169 Excellents x 5) + (54 Goods x 4) + (14 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 240 Ratings = 4.621

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hawthorn Court is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 20 Reviews ÷ 11 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    3
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hawthorn Court?

  • Extremely LIKELY
    19
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hawthorn Court

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Great-Nephew of Resident/Service User
    1
  • more

A good home. Helpful and friendly staff.

How likely would you be to recommend Hawthorn Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Professional and caring for all needs. This is a fantastic care home and all of the staff are friendly and look after everyone. Everyone gets all of the care they need. Would recommend.

How likely would you be to recommend Hawthorn Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the care that my Mum receives at Hawthorn Court. The carers are all pleasant and helpful and management is very efficient. All questions and requests are dealt with promptly and well. The rooms and lounges are all comfortable and clean with lovely views over the gardens and footpaths where my Mum can see families passing on their way to and from school etc. It is very reassuring to know that my Mum is safe, happy and well cared for.

How likely would you be to recommend Hawthorn Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Extremely warm, caring staff. Can't do enough for anyone, always ready with a smile and to answer any query one may have.

Worth their Weight in gold!

How likely would you be to recommend Hawthorn Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very happy to have my mother here. Staff are very dedicated but not enough of them to spend time doing developmental/social things.

How likely would you be to recommend Hawthorn Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Care is very thoughtful for the age and illness of my mum. I am more than happy to rely on the staff for care and information regarding my mum.

How likely would you be to recommend Hawthorn Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very caring and considerate and provide a good atmosphere for the residents. My mother in law is relatively happy here at Hawthorn Court in Hebburn and seems to interact with the carers ok. She is kept neat and tidy although I think she could benefit from more baths which she does love. I realise this is down to staff availability and a number of residents in the home.

A few of her belongings do go missing from time to time and the staff do make an effort to find them. I realise this is due to the nature of some of the residents. All in all, I am satisfied with her care.

How likely would you be to recommend Hawthorn Court? Extremely Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Katie Price, Careline Advisor at Hawthorn Court responded to this review on 06 Nov 2017:

Thank you for your comments, we appreciate all feedback received as it helps us to improve our service where required. The health and well-being of all our residents is of paramount importance to us; baths and showers are undertaken to the preference of the individual and this is written in care plans. Our staff will always offer residents baths or showers and encourage them to take them when they are reluctant to do so. Because of the nature of their ailment, some residents may inadvertently take things which do not belong to them. Our staff are vigilant and supportive in returning items to the rightful owners when this does occur. We also have a lost property where items that are not named can often be found. The Home Manager operates an open door policy and would welcome the opportunity to assist you with any concerns you may have regarding the care of your loved one.

Lovely atmosphere, friendly, professional staff. Home well looked after but maintains a homely feel.

How likely would you be to recommend Hawthorn Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Excellent staff and accommodation. Since Dad has been in the home we have not really had any complaints. You are always made welcome and staff are on the ball if there is anything wrong with Dad and they get straight in touch. They have done everything in their power to make dad welcome and comfortable. Would highly recommend to other families.

How likely would you be to recommend Hawthorn Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Homely, comfy and clean (no urine smell). My dad is well taken care of and staff are lovely. The place is like a big family. What can I say? We are very lucky Dad got a place here. It's a home from home.

How likely would you be to recommend Hawthorn Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law considers the care and facilities to be first class. The care home is always spotless. The carers are very friendly with the residents and visitors.

How likely would you be to recommend Hawthorn Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mam is happy and well cared for. Staff are generally attentive and caring, Mam likes them.
Mostly when we raise issues they are dealt with but occasionally it takes a few reminder e.g lost glasses. Staff try their best to keep her room clean it is well kept.
On the whole, we feel happy that mam is here and we would recommend it highly to others.

How likely would you be to recommend Hawthorn Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother has been a resident at Hawthorn Court for 5 years, I visit most days. She is well cared for and loved. The standards of cleanliness are excellent and my mother has all her needs met by a caring, thoughtful team of staff. She is given respect and allowed to maintain her dignity. It is a friendly happy place.

How likely would you be to recommend Hawthorn Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother is very happy at Hawthorn Court. She is well looked after and the staff and management are friendly and professional.
The building is modern, clean and comfortable and the grounds are pleasant and well maintained.

How likely would you be to recommend Hawthorn Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Great facilities. Staff are absolutely wonderful.

How likely would you be to recommend Hawthorn Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We feel mam is in the best.

How likely would you be to recommend Hawthorn Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend and neighbour moved to Hawthorn Court, approximately 3 years ago. She took some time to settle, having left her home of 91 years.
However moving to Hawthorn Court and having all the staff making her feel like part of the family, helped fantastically.
Every member of staff are tremendous and deserve a million pounds a week as the dedication they show is unbelievable.
I would highly recommend Hawthorn Court to any future family making the hard decision to place a mam, dad, uncle into this care home.

How likely would you be to recommend Hawthorn Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nice and clean. Friendly staff. Good facilities.

How likely would you be to recommend Hawthorn Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very clean and smells pleasant. The décor is tasteful. The menu is good and varied. The staff are cheerful, helpful, hardworking and friendly.

How likely would you be to recommend Hawthorn Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Generally good. Staff usually very helpful but sometimes understaffed and have to ask residents to wait while they attend other jobs. Medication not always given at the correct time, especially at night staff have been busy. In my opinion, reception should be staffed EVERY day to ensure only legitimate visitors enter premises. It has come to my notice that it is possible to get in and simply walk in unopposed.

How likely would you be to recommend Hawthorn Court? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Poor

Rooms: Good

Value for Money: Poor

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

March 2012

Food Hygiene Rating 5

Recipient: Hawthorn Court

Date: Wednesday 07 Mar 2012

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hawthorn Court