Hawthorn Court Care Home

St Aloysius View, Hebburn NE31 1RH
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10 199 Reviews
  • Hawthorn Court Care Home, Hebburn
Hawthorn Court care home, located in the centre of Hebburn, provides personalised residential and residential dementia care to older people.

The lovely home offers many areas for residents to relax, socialise and unwind. The beautifully decorated en-suite bedrooms make residents feel at home, and some rooms have patio access to the landscape gardens.

Hawthorn Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Hawthorn Court takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, they also encourage residents to take an active role in the Hebburn community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Hawthorn Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.
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Care Provided by Hawthorn Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1106

These prices are only a guideline, please contact Hawthorn Court Care Home to find out the exact price for your requirements.

Contact Hawthorn Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hawthorn Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Emma Critchlow-Riley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (11)

Parking

  • Parking is available on site.

Hawthorn Court Care Home Reviews (199)

10

Hawthorn Court Care Home has a Review Score of 10 (9.975) out of 10, based on 72 reviews in the last 2 years.
Over all time Hawthorn Court Care Home has 199 reviews.

Overall Experience
  • 158
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Date Published
  • 199
  • 28
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Reviewer Connection to Hawthorn Court Care Home
  • 70
  • 44
  • 11
  • 10
  • 10
  • 8
  • 7
  • 5
  • 5
  • 4
  • 4
  • 4
  • 3
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  • 2
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  • 1
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Total of 199, showing 61-80
Review from P F (Son of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On entering Hawthorn Court Care Home, I found it all very welcoming, clean, friendly and a happy environment. All staff were very pleasant, cheerful and attentive. The residents looked clean, well cared for, chatty and content. So far, after my initial good impression, this care home appears to be well-run,
efficient and a happy place.
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Review from M L (Niece of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to thank everyone at Hawthorn Court for the lovely welcome we received from day one.
Our aunt has settled in very well and is very happy in her new home. Her room is very nice and comfortable and all of the staff are very attentive and considerate of her needs. Everyone is so friendly
and helpful. Many thanks from all of us.
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Review from S C (Son of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam is so happy with everything about her new forever home. It is fantastic to see her so happy.
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Review from Patricia V (Daughter of Resident) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The family of my late mother would like to give their thanks to every member of staff in Hawthorn Court. Our mam was always given the best care possible.  She was always very well looked after, well fed and her clothing and her room always kept immaculate. Care staff always gave our mam the very best
care. We would also like to thank you all for supporting us through our mam's final days, you all made sure Mam was comfortable and peaceful and your kindness to all of us knew no bounds. From all our families.
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Review from Paul G (Son of Resident) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great welcome, very clean room, made to feel welcome like a family member.
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Review from S S (Daughter of Resident) published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home where residents are treated with dignity and respect. The staff are exceptional and nothing is too much trouble. The food is appetising and well-presented. The manager is hands-on, friendly and approachable.
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Review from D G (Son-in-law of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is full of helpful, friendly staff. Always a smile.
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Review from S W (Daughter-in-law of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident of Hawthorn Court since October 2023.
She seems very content there. Her care needs are met to a high standard and are specific to her as an individual.
My husband and I are involved in all aspects of her care and are kept informed of any issues as they arise.
When
we visit we always leave knowing she is in safe hands. It means a lot to us to know she is settled, happy, safe and well looked after. Thank you all.
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Review from A M (Partner of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's very pleasant visiting my partner at the home and staff are very friendly to all.
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Review from A W (Son of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who is registered blind and has also been recently diagnosed with Alzheimer's was initially discharged from hospital to Hawthorn Court in October having previously been in sheltered accommodation with extra care.
The change in her overall has been very positive.
The staff are all lovely,
very caring and have taken time to get to know Mam as an individual as well as her closest family.
We could not be happier with the care and service.
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Review from Thomas M (Brother of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to experience in other homes, this is definitely the best. My brother is very happy here. The staff is excellent and the home is so well run and nothing is a bother to them all. My brother is very well looked after which makes the family happy too.
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Review from Lyn C (Daughter of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall experience is very good from management to care. Cannot complain. Well looked after.
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Review from Rebekah S (Granddaughter of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Admin team is an asset to Hawthorn Court, they always greet us with a warm welcome. Offers a professional approach and is very happy to assist with anything. Thank you all staff.
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Review from Kevin M (Nephew of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie has been a resident here for 3 years now and she has dementia.
Her carers do a wonderful job and are always smiling and friendly whenever I visit. The home is a welcoming environment and I can't find fault in it.
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Review from J B (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Concerned about some personal care issues. Does the home have the correct ratio of staff?
Reply from Julie Caygill, Hospital Liaison Team Administrator at Hawthorn Court Care Home

Thank you for taking the time to complete a care home review regarding Hawthorn Court. We really appreciate your feedback, and we will share with the team. You stated you have some concerns regarding personal care issues, please do not hesitate to discuss this further with the Home Manager directly. You asked “does the home have the correct ratio of staff”, I can confirm our staff ratio is correct, and is based on a comprehensive level of need criteria. If you wish to discuss either of these matters further, please contact the Home Manager directly who will do her utmost to assist.

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Review from T S (Husband of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, very friendly/helpful staff who go out of their way to help. Overall nothing to complain about.
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Review from Erin C (Granddaughter of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming staff and very friendly.
Great care was seen from staff.
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Review from G I (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been in here for around two months. I live away so don't get to see her much. She has settled so well and is very happy here. The staff are lovely, very clean and beautiful gardens. Excellent place to stay.
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Review from David W (Son of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I must compliment you on an excellent team. I lived abroad and knew that my mother was in good hands.
You should be proud of your team.
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Review from T E (Niece of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my aunty in the care home. All the staff I came into contact with were very caring and helpful in making my aunt's birthday special.
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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Hawthorn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 72 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 72 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.975 for Hawthorn Court Care Home is calculated as follows: ( (835 Excellents x 5) + (21 Goods x 4) ) ÷ 856 Ratings = 4.975
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hawthorn Court Care Home is based on 72 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 72 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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