Hawthorn Court Care Home

St Aloysius View, Hebburn NE31 1RH
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9.9 194 Reviews
  • Hawthorn Court Care Home, Hebburn
Hawthorn Court care home, located in the centre of Hebburn, provides personalised residential and residential dementia care to older people.

The lovely home offers many areas for residents to relax, socialise and unwind. The beautifully decorated en-suite bedrooms make residents feel at home, and some rooms have patio access to the landscape gardens.

Hawthorn Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Hawthorn Court takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, they also encourage residents to take an active role in the Hebburn community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Hawthorn Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1106

These prices are only a guideline, please contact Hawthorn Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Critchlow-Riley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Parking

  • Parking is available on site.

Hawthorn Court Care Home Reviews (194)

Total of 194, showing 21-40
9.9

Hawthorn Court Care Home has a Review Score of 9.9 (9.942) out of 10, based on 80 reviews in the last 2 years. Over all time Hawthorn Court Care Home has 194 reviews.

Overall Experience

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Date Published

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Review from J K (Daughter of Resident) published on 16 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant place to come to, excellent staff, excellent facilities, everything is to a high standard.

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Review from L A (Daughter of Resident) published on 16 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled her very well, is is well looked after and says the food is lovely. There are plenty of staff on hand at all times when my dad needs a hand with anything. My dad says he is happy here and it's nice to see him with a smile on his face. He loves the entertainment that the home brings
in and we are looking forward to spending some time in the gardens when the weather picks up.

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Review from R J (Son-in-law of Resident) assisted by family/friend published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff always very friendly. They look after mum very well and she loves the sponge puddings and the meals are very good according to mum. There is always plenty to do - outings on the bus dominos, choir and nursery school visits and she loves it when Elvis comes to visit so she can join in the singing.
Its a very well run establishment.

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Review from L W (Partner of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been in Hawthorn Court since 2020! Admin very friendly and welcoming, staff are amazing and would highly recommend.
Well done to all.

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Review from Tracey R (Daughter of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Hawthorn Court. The manager is so helpful, understanding and her priority is her residents care and happiness and well being.
The staff are all so approachable and helpful. The care home is homely and spotless. They have made my mums transitions so accommodating and as stress free as
possible! 5 Stars!

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Review from Kerry R (Niece of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing!

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Review from Audrey S (Cousin of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring staff. Nothing is too much bother for them and the care the resident receive all top class.

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Review from David S (Cousin of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care staff, very friendly and helpful.

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Review from Terry S (Son of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely marvelous!

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Review from P W (Wife of Resident) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the hardest thing I have ever had to do - place my husband in care and Hawthorne Court have worked with me in a very kind and respectful way to allow my husband my husband to feel he is at home and for me part of that home. It continues to be very difficult for me but it is somewhat easier that
my husband is safe, respected, treated with dignity and feels safe.

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Review from L F (Daughter of Resident) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so welcoming, they make you feel they are part of a family. They listen to your concerns and act upon them. Dad has been allowed to lead his own care with respect, dignity and safety always a priority. The facility is immaculately clean and has no unpleasant smells. The energy in Hawthorn
Court is always fabulous with staff smiling and talking to you. They take the time to "see you" to know your name and kindness shines through.

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Review from W I (Son of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like and five stars. Compared to others, mums been in excellent care and excellent people.

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Review from C S (Son of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic!

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Review from R A (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and all the family are more than happy and feel reassured that my mum is in a lovely place and being so well looked after.

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Review from L S (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were lovely, and the management were helpful. Mum went in weighing 8 stone 9oz, one month later she is weighing 9 stone 11oz. We thought that was amazing, well done.

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Review from G S (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Hawthorn Court Care Home is of an exceptionally high standard. Every member of staff is kind, caring and compassionate. They definitely work together as a team and go above and beyond at all times. We can't thank them enough for their care of my dad and our whole family.

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Review from A S (Son-in-law of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Transformational. They took someone in who wasn't eating, disinterested in everything, unable to walk and turned her around. After 4 weeks the difference was outstanding. She was fully engaged in all activities, enjoying her food and was so much physically and emotionally stronger.

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Review from G S (Son-in-law of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unbelievable welcoming atmosphere from our first visit. The standard of care shown to my father in law is second to none. We cannot fault any aspect of Hawthorn Court Care Home. A difficult transition from independent living into care was made as easy as possible by the whole team. Superb!

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Review from D M (Son of Resident) assisted by family/friend published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Hawthorn Court Care Home for over a year now and throughout that time she has been treated with kindness, dignity and care. The staff are friendly and professional al of the time. The rooms are kept to a high standard of cleanliness.

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Review from S M (Daughter-in-law of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been at Hawthorn Court Care Home for quite a few years now, throughout this time she has been treated with dignity, kindness and the utmost care. All of the staff are friendly and professional.

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Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Hawthorn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 80 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 80 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Hawthorn Court Care Home is calculated as follows: ( (897 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 949 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hawthorn Court Care Home is based on 80 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 80 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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