Hawthorn Court Care Home

St Aloysius View, Hebburn NE31 1RH
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10 203 Reviews
  • Hawthorn Court Care Home, Hebburn
Hawthorn Court care home, located in the centre of Hebburn, provides personalised residential and residential dementia care to older people.

The lovely home offers many areas for residents to relax, socialise and unwind. The beautifully decorated en-suite bedrooms make residents feel at home, and some rooms have patio access to the landscape gardens.

Hawthorn Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Hawthorn Court takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, they also encourage residents to take an active role in the Hebburn community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Hawthorn Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.
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Care Provided by Hawthorn Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1106

These prices are only a guideline, please contact Hawthorn Court Care Home to find out the exact price for your requirements.

Contact Hawthorn Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hawthorn Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Critchlow-Riley (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (11)

Parking

  • Parking is available on site.

Hawthorn Court Care Home Reviews (203)

10

Hawthorn Court Care Home has a Review Score of 10 (9.981) out of 10, based on 74 reviews in the last 2 years.
Over all time Hawthorn Court Care Home has 203 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hawthorn Court Care Home
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Total of 203, showing 181-200
Review from D S (Friend of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff all very friendly. It's a shame staff are so rushed off their feet, sometimes, even just a little bit of chat goes a long way for the residents who sit for hours in between their relatives visiting. Some don't have anyone at all. Having has past dealings with care homes, however, I'd say Hawthorn
Court has to be one of the best.
It's a hard decision to make putting a relative into a care home. I would recommend Hawthorn Court.
Reply from Clare Sheehan, Care Advisor at Hawthorn Court Care Home
Thank you for your review; we value all feedback as this helps us improve our service where required. We are sorry that you feel the staff are sometimes rushed off their feet, however, our staffing…read more
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Review from Martin L (Son of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Words cannot express how I feel about the care my mother received in her 4 years at Hawthorn Court. Wonderful, caring staff. Fantastic care. A true five-star facility. Not only did they make Mam's last few years a pleasant experience they also made the family feel as friends.


The manager and her

team are truly wonderful folks who genuinely care.


Mam could not have wished for a better place to spend her twilight years. Immaculate premises and fantastic staff!

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Review from H L (Son of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hawthorn Court provides a warm, comfortable and relaxed environment with excellent facilities and activities. residents are well looked after by friendly and helpful staff, which helps to create a family type atmosphere. Catering and refreshment facilities are excellent. My mother's residence at Hawthorn
Court has created total peace of mind for myself and other family members.
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Review from Maureen C (Daughter of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad went into the home in April but was diagnosed with a terminal illness in May. Everyone in the home was fantastic, nothing was too much trouble, whatever dad needed, they got him. The care they gave to dad was brilliant, everything was in his best interest and comfort -
whether it was changing
meals, upgrading his bed, keeping him clean and shaved, making him laugh. They really cared about and it shows. Not only were they good with dad when things were difficult but they also looked after us, the family. We can't thank them enough.
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Review from Dorothy L (Daughter of Resident) published on 15 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always cheerful and always helpful. The manager is helpful and supportive. Any questions or worries are answered quickly.


I feel happy leaving my mum here knowing she is safe, secure and well cared for.

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Review from Sosani B (Niece of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A good home. Helpful and friendly staff.
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Review from Sheila F (Daughter of Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care that my Mum receives at Hawthorn Court. The carers are all pleasant and helpful and management is very efficient. All questions and requests are dealt with promptly and well. The rooms and lounges are all comfortable and clean with lovely views over the gardens and footpaths
where my Mum can see families passing on their way to and from school etc. It is very reassuring to know that my Mum is safe, happy and well cared for.
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Review from Jennifer S (Daughter-in-law of Resident) published on 7 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are very caring and considerate and provide a good atmosphere for the residents. My mother in law is relatively happy here at Hawthorn Court in Hebburn and seems to interact with the carers ok. She is kept neat and tidy although I think she could benefit from more baths which she does love.
I realise this is down to staff availability and a number of residents in the home.


A few of her belongings do go missing from time to time and the staff do make an effort to find them. I realise this is due to the nature of some of the residents. All in all, I am satisfied with her care.

Reply from Katie Price, Careline Advisor at Hawthorn Court Care Home
Thank you for your comments, we appreciate all feedback received as it helps us to improve our service where required. The health and well-being of all our residents is of paramount importance to us;…read more
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Review from Suzanne F (Daughter of Resident) published on 3 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely warm, caring staff. Can't do enough for anyone, always ready with a smile and to answer any query one may have.


Worth their Weight in gold!

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Review from Brian (Son of Resident) published on 20 October 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
I am very happy to have my mother here. Staff are very dedicated but not enough of them to spend time doing developmental/social things.
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Review from Brian H (Son of Resident) published on 11 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care is very thoughtful for the age and illness of my mum. I am more than happy to rely on the staff for care and information regarding my mum.
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Review from Ann C (Daughter of Resident) published on 10 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely atmosphere, friendly, professional staff. Home well looked after but maintains a homely feel.
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Review from Linda J (Daughter of Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff and accommodation. Since Dad has been in the home we have not really had any complaints. You are always made welcome and staff are on the ball if there is anything wrong with Dad and they get straight in touch. They have done everything in their power to make dad welcome and comfortable.
Would highly recommend to other families.
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Review from Christine B (Daughter of Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Homely, comfy and clean (no urine smell). My dad is well taken care of and staff are lovely. The place is like a big family. What can I say? We are very lucky Dad got a place here. It's a home from home.
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Review from John A (Son-in-law of Resident) published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law considers the care and facilities to be first class. The care home is always spotless. The carers are very friendly with the residents and visitors.
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Review from C H (Daughter of Resident) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mam is happy and well cared for. Staff are generally attentive and caring, Mam likes them.
Mostly when we raise issues they are dealt with but occasionally it takes a few reminder e.g lost glasses. Staff try their best to keep her room clean it is well kept.
On the whole, we feel happy that mam
is here and we would recommend it highly to others.
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Review from A C (Daughter of Resident) published on 2 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Hawthorn Court for 5 years, I visit most days. She is well cared for and loved. The standards of cleanliness are excellent and my mother has all her needs met by a caring, thoughtful team of staff. She is given respect and allowed to maintain her dignity. It is a friendly
happy place.
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Review from H L (Son of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy at Hawthorn Court. She is well looked after and the staff and management are friendly and professional.
The building is modern, clean and comfortable and the grounds are pleasant and well maintained.
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Review from Andrew M (Great-Nephew of Resident) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice and clean. Friendly staff. Good facilities.
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Review from D M (Son of Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great facilities. Staff are absolutely wonderful.
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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Hawthorn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 74 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 74 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.981 for Hawthorn Court Care Home is calculated as follows: ( (863 Excellents x 5) + (17 Goods x 4) ) ÷ 880 Ratings = 4.981
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hawthorn Court Care Home is based on 74 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 74 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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