Hawthorn Court Care Home

My mother has been really well looked after since moving into Hawthorn Court three weeks ago. She settled in really quickly, the staff and manager are very friendly and have gone out of their way to make my mother comfortable and attended to any medical issues very quickly and professionally.

My friend, of whom I am her next of kin, has been a resident at Hawthorn Court for over five years. Her care is professional in every way, but everyone shows her so much love. She is treated as if she was their mother. The home is very clean, and so is she. The events that they are involved with are wonderful. I could not wish for more. Thank you, everyone. No issues at all.

Always happy with the care given and find all the staff friendly and approachable. Thank you.

Having visited last week for a tour prior to my mums arrival, I was very pleasantly surprised by the indoor/outdoor spaces. The staff, both clerical and caring all greeted me with smiles and professionalism. I have heard wonderful reviews of Hawthorn and my family are delighted that Mum will be part of what appears to be a very caring community.

I am happy my mum has found a residence as well run and equipped as this appears to be.

Came for garden party. Nice atmosphere and lovely arrangments, enthusiastic and helpful staff.

The staff are lovely here, very welcoming and helpful always cheerful and friendly.

My mother moved into Hawthorne Court 3 months ago after a short stay in another home in South Tyneside. I am so much more impressed with every aspect of Hawthorne Court. She has settled in really well,

Communication between home and family is very poor. I feel this could be much better. Staff very friendly and caring towards my Mam and visitors The home is very clean and tidy at all times. Security is brilliant.

I find the home itself to always be clean, today and has a good atmosphere as the staff always seem to have plenty of patience, humour and respect for the people in their care.

All staff and carers at Hawthorn Court have been excellent since my mam has been there, very helpful and cheerful and keeps me up to date with everything.

As a local lady, I chose this home for my mam as I had heard locally of its excellent reputation. I certainly made the correct choice. You feel part of a family on every visit. The standard of care is exemplary and all members of staff are friendly and professional. The facilities are excellent and the cleanliness is superb. My mom settled very quickly and I am delighted with all aspects of the care home.

The atmosphere is very warm; the staff are always there to meet your needs, nothing is too much trouble. There is no 'care home smell'. The food is good and on occasions, we now have a choice to go out for a picnic. Everywhere is clean and great importance is taken by all the staff to ensure we adhere to the Coronavirus rules.

Me and my mum are very happy with the overall standard of the home. The two girls on reception go above and beyond to help you, can't praise them enough. The only problem I have is why when you have your mam's name on all her clothes she ends up with other peoples. We found it really hard recently when mam was taken to hospital to find a pair of PJ's that matched. Other than this usually happy with the home and the staff.

I held my mam's hand this week for the first time in over a year. We could not be more grateful for all the measures that have been put in place. The staff are immeasurably kind and caring. Mam is happy and safe here.

The staff are amazing, very caring and very supportive. Thank you for the care and respect we were getting at this difficult time.

There is always a nice friendly atmosphere in the home, we are made to feel welcome - we know it has been difficult in these Covid times but feel staff have coped extremely well. Our mum seems comfortable and needs are being met. Many thanks to you all.

I am generally satisfied with the care and facilities. I have spoken to my uncle about this and these comments reflect our joint view. He was on a special hospital ordered diet, which he disliked, however, his feeling is that he would eat more and more varied food, especially now the diet is over. We both are aware that there appear to be different rates for residents. My uncle pays £3,600+ per month, not good value for money.

I have nothing but praise for this care home in these most difficult of times. The staff are all kind, considerate and caring and have kept us informed of how Mam has been over the months we couldn't visit the home.

The manager and staff have been exceptional regarding; communication, care, respect and safety with respect to my mother's care. I am extremely grateful and thankful.