Hawthorn Court Care Home

St Aloysius View, Hebburn NE31 1RH
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9.9 194 Reviews
  • Hawthorn Court Care Home, Hebburn
Hawthorn Court care home, located in the centre of Hebburn, provides personalised residential and residential dementia care to older people.

The lovely home offers many areas for residents to relax, socialise and unwind. The beautifully decorated en-suite bedrooms make residents feel at home, and some rooms have patio access to the landscape gardens.

Hawthorn Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Hawthorn Court takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, they also encourage residents to take an active role in the Hebburn community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Hawthorn Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1106

These prices are only a guideline, please contact Hawthorn Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Critchlow-Riley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Parking

  • Parking is available on site.

Hawthorn Court Care Home Reviews (194)

Total of 194, showing 121-140
9.9

Hawthorn Court Care Home has a Review Score of 9.9 (9.942) out of 10, based on 80 reviews in the last 2 years. Over all time Hawthorn Court Care Home has 194 reviews.

Overall Experience

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Date Published

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Review from G W (Husband of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere is very warm; the staff are always there to meet your needs, nothing is too much trouble. There is no 'care home smell'. The food is good and on occasions, we now have a choice to go out for a picnic. Everywhere is clean and great importance is taken by all the staff to ensure we adhere
to the Coronavirus rules.

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Review from T B (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Me and my mum are very happy with the overall standard of the home. The two girls on reception go above and beyond to help you, can't praise them enough. The only problem I have is why when you have your mam's name on all her clothes she ends up with other peoples. We found it really hard recently when
mam was taken to hospital to find a pair of PJ's that matched. Other than this usually happy with the home and the staff.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hawthorn Court Care Home

Thank you for taking the time to complete a care home review regarding Hawthorn Court. I am pleased to hear that you are very happy with the standard of care your mother receives. Thank you for bringing your concerns to our attention. We have addressed the issue you raised and apologise that they occurred. If you wish to discuss the matter further please contact the Home Manager directly.

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Review from L S (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I held my mam's hand this week for the first time in over a year. We could not be more grateful for all the measures that have been put in place. The staff are immeasurably kind and caring. Mam is happy and safe here.

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Review from Heather W (Niece of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, very caring and very supportive. Thank you for the care and respect we were getting at this difficult time.

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Review from David E (Son of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is always a nice friendly atmosphere in the home, we are made to feel welcome - we know it has been difficult in these Covid times but feel staff have coped extremely well. Our mum seems comfortable and needs are being met. Many thanks to you all.

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Review from T T (Nephew of Resident) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am generally satisfied with the care and facilities. I have spoken to my uncle about this and these comments reflect our joint view. He was on a special hospital ordered diet, which he disliked, however, his feeling is that he would eat more and more varied food, especially now the diet is over. We
both are aware that there appear to be different rates for residents. My uncle pays £3,600+ per month, not good value for money.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Hawthorn Court Care Home

I would like to take this opportunity to thank you for bringing your concerns to our attention. We discuss the full options which are available for your Uncle each day at breakfast. I have also advised the team to ensure your Uncle has had sufficient to eat at each meal service and will monitor this via our dining room experience audit. Should you wish to discuss any areas further please do not hesitate to contact the Home Manager at the care home.

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Review from L O (Daughter of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but praise for this care home in these most difficult of times. The staff are all kind, considerate and caring and have kept us informed of how Mam has been over the months we couldn't visit the home.

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Review from M F (Daughter of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Hawthorn Court for 10 months. Although I have not been in Hawthorn Court since 12 March 2020 I have no reason to think the standard (overall) has declined. If anything I would say the home has improved as excellent.
The manager and staff have been exceptional regarding;
communication, care, respect and safety with respect to my mother's care. I am extremely grateful and thankful.

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Review from L P (Husband of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am unable to fill in most of the options below because I have never been inside because of Covid 19. When I am visiting or phoning the staff are always most helpful and kind and I think my wife is in good and safe hands, and being well looked after.

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Review from R H (Son of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam gets well looked after. Very happy with all support. Staff are great to mam.

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Review from Tony G (Cousin of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the next of kin for my cousin who has been a resident since 2013, I cannot sufficiently express my admiration and gratitude to the manager and staff of Hawthorn Court for their professionalism, compassion, kindness and care. Hawthorn Court is a safe secure happy environment which treats its residents
and their families with the greatest respect and courtesy. I have total confidence in the manager and her staff and I can not recommend their service highly enough. Any person needing care could not be better looked after than in the security of Hawthorn Court where they will be treated with kindness and dignity.

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Review from J W (Daughter of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over this very strange time, Hawthorn Court management and staff have been so supportive. The stress and personal contact with the residents never wavered and always gave 100%. We as a family can't fault them. We are so grateful.

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Review from Margaret W (Resident) assisted by family/friend published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On first going into Hawthorn Court I was met with the impression that this was the place for me; a cheerful receptionist soon put me at ease and gave me a tour of the facilities. The rooms are bright and well equipped with all the fittings being clean and providing me with all I require. I quickly felt
I was part of the family. The staff are most helpful and nothing is too much trouble for them to help you in whatever you want. I never have any complaints about the food, it is just like being at home. Due to the current restrictions placed on the staff and residents by the Coronavirus, I know it is a very difficult time. I know that this is the place for me where I will always be happy.

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Review from A R (Relative of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The patience, care and understanding shown to our aunt was exceptional. The facilities were of the highest standard and kept immaculately clean. I would have no hesitation in recommending Hawthorn Court to anyone thinking about residential care for a loved one.

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Review from K S (Private Carer of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a beautiful home always clean to a high standard.
Staff and management cannot do enough for you.

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Review from Victoria G (Niece of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my auntie recently. I was very impressed with the overall standard of the care home. The staff were very friendly and the home had a high standard of cleanliness. The first impression when you walk in is fantastic. As a registered mental health nurse, I was highly impressed.

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Review from G B (Son-in-law of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, very helpful and very caring. They treat everyone with the utmost dignity. I would definitely recommend this care home to others.

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Review from Pauline J (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam came into Hawthorn Court after a stay in hospital. She soon settled in and we feel she was welcomed into the home. Hawthorn Court staff are all very helpful and pleasant. The home is very clean and well presented.

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Review from D L (Son of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly.
Very clean and tidy.
Welcoming.
Good food.

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Review from S T (Daughter of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to the home on New Year's Eve. She was poorly and had experienced many falls at home and was unsafe in her own home.
Since her admission, she has gained confidence, eaten well, slept well and become increasingly mobile although blind she has been well supported by the staff. All
the staff are genuinely kind and caring and provide a high standard of care. All the residents always appear clean, happy and well cared for. The environment is lovely and kept to a high standard. I can't thank the staff enough for their excellent care and attention to mum.

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Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Hawthorn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 80 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 80 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Hawthorn Court Care Home is calculated as follows: ( (897 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 949 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hawthorn Court Care Home is based on 80 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 80 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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