Hawthorn Court Care Home

St Aloysius View, Hebburn NE31 1RH
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10 203 Reviews
  • Hawthorn Court Care Home, Hebburn
Hawthorn Court care home, located in the centre of Hebburn, provides personalised residential and residential dementia care to older people.

The lovely home offers many areas for residents to relax, socialise and unwind. The beautifully decorated en-suite bedrooms make residents feel at home, and some rooms have patio access to the landscape gardens.

Hawthorn Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Hawthorn Court takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, they also encourage residents to take an active role in the Hebburn community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Hawthorn Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.
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Care Provided by Hawthorn Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1106

These prices are only a guideline, please contact Hawthorn Court Care Home to find out the exact price for your requirements.

Contact Hawthorn Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hawthorn Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Critchlow-Riley (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (11)

Parking

  • Parking is available on site.

Hawthorn Court Care Home Reviews (203)

10

Hawthorn Court Care Home has a Review Score of 10 (9.981) out of 10, based on 74 reviews in the last 2 years.
Over all time Hawthorn Court Care Home has 203 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hawthorn Court Care Home
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Total of 203, showing 121-140
Review from S H (Daughter of Resident) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited last week for a tour prior to my mums arrival, I was very pleasantly surprised by the indoor/outdoor spaces. The staff, both clerical and caring all greeted me with smiles and professionalism. I have heard wonderful reviews of Hawthorn and my family are delighted that Mum will be part
of what appears to be a very caring community.
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Review from Peter D (Son of Resident) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are well presented, very pleasant and efficient. The premises are of a very high standard and maintained in keeping with the ethos of HC-One.
I am happy my mum has found a residence as well run and equipped as this appears to be.
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Review from E B (Granddaughter of Resident) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Came for garden party. Nice atmosphere and lovely arrangments, enthusiastic and helpful staff.
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Review from Alesha B (Great-granddaughter of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are lovely here, very welcoming and helpful always cheerful and friendly.
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Review from Carol F (Daughter of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Hawthorne Court 3 months ago after a short stay in another home in South Tyneside. I am so much more impressed with every aspect of Hawthorne Court. She has settled in really well,
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Review from J B (Son of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Communication between home and family is very poor. I feel this could be much better. Staff very friendly and caring towards my Mam and visitors The home is very clean and tidy at all times. Security is brilliant.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Hawthorn Court Care Home
Thank you for taking the time to complete a care home review regarding Hawthorn Court. I am pleased to hear that the staff are friendly and caring towards your Mother and visitors, and the home is…read more
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Review from Olwyn J (Sister of Resident) published on 9 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my brother in the care home I found the staff are always friendly, courteous and efficient and always take great care of my brother when bringing him to myself when visiting him.
I find the home itself to always be clean, today and has a good atmosphere as the staff always seem to have
plenty of patience, humour and respect for the people in their care.
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Review from Sharon F (Daughter of Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff and carers at Hawthorn Court have been excellent since my mam has been there, very helpful and cheerful and keeps me up to date with everything.
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Review from Chris H (Daughter of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a local lady, I chose this home for my mam as I had heard locally of its excellent reputation. I certainly made the correct choice. You feel part of a family on every visit. The standard of care is exemplary and all members of staff are friendly and professional. The facilities are excellent and
the cleanliness is superb. My mom settled very quickly and I am delighted with all aspects of the care home.
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Review from G W (Husband of Resident) published on 25 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere is very warm; the staff are always there to meet your needs, nothing is too much trouble. There is no 'care home smell'. The food is good and on occasions, we now have a choice to go out for a picnic. Everywhere is clean and great importance is taken by all the staff to ensure we adhere
to the Coronavirus rules.
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Review from T B (Daughter of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Me and my mum are very happy with the overall standard of the home. The two girls on reception go above and beyond to help you, can't praise them enough. The only problem I have is why when you have your mam's name on all her clothes she ends up with other peoples. We found it really hard recently when
mam was taken to hospital to find a pair of PJ's that matched. Other than this usually happy with the home and the staff.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Hawthorn Court Care Home
Thank you for taking the time to complete a care home review regarding Hawthorn Court. I am pleased to hear that you are very happy with the standard of care your mother receives. Thank you for…read more
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Review from L S (Daughter of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I held my mam's hand this week for the first time in over a year. We could not be more grateful for all the measures that have been put in place. The staff are immeasurably kind and caring. Mam is happy and safe here.
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Review from Heather W (Niece of Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing, very caring and very supportive. Thank you for the care and respect we were getting at this difficult time.
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Review from David E (Son of Resident) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is always a nice friendly atmosphere in the home, we are made to feel welcome - we know it has been difficult in these Covid times but feel staff have coped extremely well. Our mum seems comfortable and needs are being met. Many thanks to you all.
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Review from T T (Nephew of Resident) published on 26 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am generally satisfied with the care and facilities. I have spoken to my uncle about this and these comments reflect our joint view. He was on a special hospital ordered diet, which he disliked, however, his feeling is that he would eat more and more varied food, especially now the diet is over. We
both are aware that there appear to be different rates for residents. My uncle pays £3,600+ per month, not good value for money.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Hawthorn Court Care Home
I would like to take this opportunity to thank you for bringing your concerns to our attention. We discuss the full options which are available for your Uncle each day at breakfast. I have also…read more
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Review from L O (Daughter of Resident) published on 14 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have nothing but praise for this care home in these most difficult of times. The staff are all kind, considerate and caring and have kept us informed of how Mam has been over the months we couldn't visit the home.
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Review from M F (Daughter of Resident) published on 8 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Hawthorn Court for 10 months. Although I have not been in Hawthorn Court since 12 March 2020 I have no reason to think the standard (overall) has declined. If anything I would say the home has improved as excellent.
The manager and staff have been exceptional regarding;
communication, care, respect and safety with respect to my mother's care. I am extremely grateful and thankful.
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Review from L P (Husband of Resident) published on 8 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am unable to fill in most of the options below because I have never been inside because of Covid 19. When I am visiting or phoning the staff are always most helpful and kind and I think my wife is in good and safe hands, and being well looked after.
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Review from R H (Son of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam gets well looked after. Very happy with all support. Staff are great to mam.
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Review from Tony G (Cousin of Resident) published on 21 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As the next of kin for my cousin who has been a resident since 2013, I cannot sufficiently express my admiration and gratitude to the manager and staff of Hawthorn Court for their professionalism, compassion, kindness and care. Hawthorn Court is a safe secure happy environment which treats its residents
and their families with the greatest respect and courtesy. I have total confidence in the manager and her staff and I can not recommend their service highly enough. Any person needing care could not be better looked after than in the security of Hawthorn Court where they will be treated with kindness and dignity.
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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Hawthorn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 74 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 74 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.981 for Hawthorn Court Care Home is calculated as follows: ( (863 Excellents x 5) + (17 Goods x 4) ) ÷ 880 Ratings = 4.981
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hawthorn Court Care Home is based on 74 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 74 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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