Hawthorn Court Care Home

Very pleasant, nice carers. I like the room and I like to see people passing in the street. Some wave, some don't.

A lovely care home. The staff are very welcoming and understanding. All the rooms are decorated to a high standard and kept clean.

My mum settled in well and her needs are met by the friendly carers. She is encouraged to join in activities but chooses not to and her preference is accepted.

My mother has been resident at Hawthorn Court since 2013. As with most people having to find residential care for their loved ones, it is always a difficult time with severe misgivings. In my own experience, I have a great deal of involvement with elderly person residential care and nursing homes. It was, therefore, with particular apprehension that we entrusted our mother into Hawthorn's care. I have observed how the friendly and informed interaction with all of the residents, has enabled staff to differentiate quickly between mood and behaviour changes. In my mother's case, this has enabled an early identification of health problems that have consequently been quick to resolve. The calm and friendly way that support with personal and intimate needs, has avoided her reacting negatively to being assisted. In her moments of lucidity, she manages to express how happy she is to be there and when she asks to go home, she means to the security of her room at Hawthorn. Creating a positive environment is a team effort, and good teamwork requires good leadership.

It's a hard decision to make putting a relative into a care home. I would recommend Hawthorn Court.

Words cannot express how I feel about the care my mother received in her 4 years at Hawthorn Court. Wonderful, caring staff. Fantastic care. A true five-star facility. Not only did they make Mam's last few years a pleasant experience they also made the family feel as friends.

The manager and her team are truly wonderful folks who genuinely care.

Mam could not have wished for a better place to spend her twilight years. Immaculate premises and fantastic staff!

Hawthorn Court provides a warm, comfortable and relaxed environment with excellent facilities and activities. residents are well looked after by friendly and helpful staff, which helps to create a family type atmosphere. Catering and refreshment facilities are excellent. My mother's residence at Hawthorn Court has created total peace of mind for myself and other family members.

whether it was changing meals, upgrading his bed, keeping him clean and shaved, making him laugh. They really cared about and it shows. Not only were they good with dad when things were difficult but they also looked after us, the family. We can't thank them enough.

Staff are always cheerful and always helpful. The manager is helpful and supportive. Any questions or worries are answered quickly.

I feel happy leaving my mum here knowing she is safe, secure and well cared for.

A good home. Helpful and friendly staff.

I am very happy with the care that my Mum receives at Hawthorn Court. The carers are all pleasant and helpful and management is very efficient. All questions and requests are dealt with promptly and well. The rooms and lounges are all comfortable and clean with lovely views over the gardens and footpaths where my Mum can see families passing on their way to and from school etc. It is very reassuring to know that my Mum is safe, happy and well cared for.

The staff are very caring and considerate and provide a good atmosphere for the residents. My mother in law is relatively happy here at Hawthorn Court in Hebburn and seems to interact with the carers ok. She is kept neat and tidy although I think she could benefit from more baths which she does love. I realise this is down to staff availability and a number of residents in the home.

A few of her belongings do go missing from time to time and the staff do make an effort to find them. I realise this is due to the nature of some of the residents. All in all, I am satisfied with her care.

Extremely warm, caring staff. Can't do enough for anyone, always ready with a smile and to answer any query one may have.

Worth their Weight in gold!

I am very happy to have my mother here. Staff are very dedicated but not enough of them to spend time doing developmental/social things.

Care is very thoughtful for the age and illness of my mum. I am more than happy to rely on the staff for care and information regarding my mum.

Lovely atmosphere, friendly, professional staff. Home well looked after but maintains a homely feel.

Excellent staff and accommodation. Since Dad has been in the home we have not really had any complaints. You are always made welcome and staff are on the ball if there is anything wrong with Dad and they get straight in touch. They have done everything in their power to make dad welcome and comfortable. Would highly recommend to other families.

Homely, comfy and clean (no urine smell). My dad is well taken care of and staff are lovely. The place is like a big family. What can I say? We are very lucky Dad got a place here. It's a home from home.

My mother in law considers the care and facilities to be first class. The care home is always spotless. The carers are very friendly with the residents and visitors.

On the whole, we feel happy that mam is here and we would recommend it highly to others.

My mother has been a resident at Hawthorn Court for 5 years, I visit most days. She is well cared for and loved. The standards of cleanliness are excellent and my mother has all her needs met by a caring, thoughtful team of staff. She is given respect and allowed to maintain her dignity. It is a friendly happy place.