Hawthorn Court Care Home

St Aloysius View, Hebburn NE31 1RH
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9.9 194 Reviews
  • Hawthorn Court Care Home, Hebburn
Hawthorn Court care home, located in the centre of Hebburn, provides personalised residential and residential dementia care to older people.

The lovely home offers many areas for residents to relax, socialise and unwind. The beautifully decorated en-suite bedrooms make residents feel at home, and some rooms have patio access to the landscape gardens.

Hawthorn Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Hawthorn Court takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, they also encourage residents to take an active role in the Hebburn community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Hawthorn Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1106

These prices are only a guideline, please contact Hawthorn Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Critchlow-Riley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Parking

  • Parking is available on site.

Hawthorn Court Care Home Reviews (194)

Total of 194, showing 161-180
9.9

Hawthorn Court Care Home has a Review Score of 9.9 (9.942) out of 10, based on 80 reviews in the last 2 years. Over all time Hawthorn Court Care Home has 194 reviews.

Overall Experience

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Date Published

194
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Review from J P (Friend of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming entrance and smelling very fresh and clean and tidy. There is nothing that the staff won't do for our friend. Very accommodating, kind, caring and a personal touch can be seen. The special days arranged such as open days, are spectacular with everyone joining in to make a lovely atmosphere.
Meals and drinks are very well arranged, nothing too much trouble and visitors are made very welcome. Facilities are of the highest, lovely garden and gazebo and rooms are light and large. A very special home

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Review from Ken F (Nephew of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good, however staff fall into different categories from excellent to poor.


Re Value for Money, it is difficult to say 'yes', as my aunt is a self-funder and annual increases abuse your dominant position of having a captive audience.


Home cleanliness is excellent and a safe, comfortable

environment. I find the manager very helpful.


Although better than a lot of care homes, whether such high fees are warranted is debatable.

Reply from Clare Sheehan, Careline Advisor at Hawthorn Court Care Home

Thank you for taking the time to give a positive review about the care and the staff at Hawthorne Court. We pride ourselves on providing high quality, kind care, and carefully review our fees every year to ensure we remain in a position to provide this expected level of care.

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Review from S S (Daughter of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my relative is treated with dignity and respect by dedicated carers.
The only comment I would like to make which I think is extremely important is that the residents could be entertained more.
Very often they are in their rooms doing nothing.
There should be a lot more social interaction encouraged
to keep the mind occupied throughout the day and into early evening.
Simple things such as movie nights, making it special with ice cream and popcorn.

Reply from Clare Sheehan, Care Advisor at Hawthorn Court Care Home

Thank you for your comments and feedback with regards to our home, Hawthorn Court, we appreciate all feedback received as it helps us to improve our service where required.


The health and wellbeing of all our Residents is very important to us. We are delighted to hear your positive comments with regards to our home and the support you received via our care team. Residents' wellbeing is very important to us and this includes the entertainment provided within our homes. I understand your concern with regards to Residents staying in their rooms and how this may impact on the level of social stimulation they receive, we would like to assure you that we look at each individual Resident, taking into account their preferences as to whether they would like to join in group activities. Residents who may wish to stay in their rooms are also supported by our wellbeing coordinator and our care team to ensure they are visited throughout the day. Our weekly activities are displayed throughout the home and the staff remind our Residents daily of the events and also highlighting forthcoming activities which are being organised within the home. We welcome any recommendations to improve and will complete a full review of our activities programme based on your feedback. Our Home Manager operates an open door policy and is happy to assist both Residents and family members with any concerns they may have. We also hold monthly staff meetings and Resident/Relative meetings to discuss any issues or ideas to improve the resident experience.

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Review from Bethany L (Granddaughter of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home as staff have always been friendly and kind. The home is also very well maintained and clean at all times. I have worked/visited in other care homes and I have to say in comparison Hawthorn Court is of a higher standard. I have had no issues so far with the care of my
Nana.

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Review from M G (Son of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can only recommend Hawthorn Court for the standard of care. I find the staff extremely professional and friendly. I know my mother is being well looked after and all her meals are catered for. Communication with management and staff is excellent. I feel completely comfortable knowing that if any health
concerns arose, these would be dealt with both timeously and safely. It's a pleasure to deal with people who care about people.

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Review from D W (Son-in-law of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always clean and pleasant to visit and peaceful. My mother-in-law's room is very pleasant, well cleaned and comfortable and she feels very safe and secure there. The staff are always pleasant and treat residents that I have seen with respect, care and humour. They are hard working and always
engaging with the residents. The manager of the home is very good and hands-on and very approachable. The food appears to be very good and varied with regular refreshments. Personal care, cleanliness and well-being is very good with a good approach to dealing with dementia and it's associated problems.

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Review from Joan D (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived at Hawthorn Court for 26 months and is very contented there. He particularly enjoys the social interaction in the dining room and on minibus outings. The home is decorated to a high standard and is kept spotlessly clean. All of the residents look well cared for and the staff are always
pleasant and friendly. Food is well presented, even for residents on a special diet, and the laundry service is very good too.

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Review from Katy B (Daughter-in-law of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though my father in law was in a very short time, his care was really good.

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Review from Jean B (Resident) assisted by family/friend published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant, nice carers. I like the room and I like to see people passing in the street. Some wave, some don't.

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Review from Margaret N (Daughter of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home. The staff are very welcoming and understanding. All the rooms are decorated to a high standard and kept clean.


My mum settled in well and her needs are met by the friendly carers. She is encouraged to join in activities but chooses not to and her preference is accepted.

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Review from R L (Son of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at Hawthorn Court since 2013. As with most people having to find residential care for their loved ones, it is always a difficult time with severe misgivings. In my own experience, I have a great deal of involvement with elderly person residential care and nursing homes. It
was, therefore, with particular apprehension that we entrusted our mother into Hawthorn's care. I have observed how the friendly and informed interaction with all of the residents, has enabled staff to differentiate quickly between mood and behaviour changes. In my mother's case, this has enabled an early identification of health problems that have consequently been quick to resolve. The calm and friendly way that support with personal and intimate needs, has avoided her reacting negatively to being assisted. In her moments of lucidity, she manages to express how happy she is to be there and when she asks to go home, she means to the security of her room at Hawthorn. Creating a positive environment is a team effort, and good teamwork requires good leadership.

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Review from D S (Friend of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff all very friendly. It's a shame staff are so rushed off their feet, sometimes, even just a little bit of chat goes a long way for the residents who sit for hours in between their relatives visiting. Some don't have anyone at all. Having has past dealings with care homes, however, I'd say Hawthorn
Court has to be one of the best.
It's a hard decision to make putting a relative into a care home. I would recommend Hawthorn Court.

Reply from Clare Sheehan, Care Advisor at Hawthorn Court Care Home

Thank you for your review; we value all feedback as this helps us improve our service where required. We are sorry that you feel the staff are sometimes rushed off their feet, however, our staffing levels are based on Resident dependencies. This is monitored daily and supported with a minimum of two walk arounds by the Home Manager to ensure that staffing levels can support Resident needs. We certainly encourage staff to sit and have chats with our Residents as often as possible, although care intervention must take priority. At busy times it may seem that staff are rushed however this is to ensure they meet all the Residents' needs in a timely manner. The Home Manager visits Residents throughout the day stopping to chat with them, relatives, friends and professional visitors, and our Wellbeing Coordinator ensures a program of planned daily activities is available. Thank you for your kind comments and recommendation of our home, Hawthorne Court, we are very proud of our staff team who strive to deliver quality kind care to all our Residents.

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Review from Martin L (Son of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express how I feel about the care my mother received in her 4 years at Hawthorn Court. Wonderful, caring staff. Fantastic care. A true five-star facility. Not only did they make Mam's last few years a pleasant experience they also made the family feel as friends.


The manager and her

team are truly wonderful folks who genuinely care.


Mam could not have wished for a better place to spend her twilight years. Immaculate premises and fantastic staff!

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Review from H L (Son of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hawthorn Court provides a warm, comfortable and relaxed environment with excellent facilities and activities. residents are well looked after by friendly and helpful staff, which helps to create a family type atmosphere. Catering and refreshment facilities are excellent. My mother's residence at Hawthorn
Court has created total peace of mind for myself and other family members.

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Review from Maureen C (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into the home in April but was diagnosed with a terminal illness in May. Everyone in the home was fantastic, nothing was too much trouble, whatever dad needed, they got him. The care they gave to dad was brilliant, everything was in his best interest and comfort -
whether it was changing
meals, upgrading his bed, keeping him clean and shaved, making him laugh. They really cared about and it shows. Not only were they good with dad when things were difficult but they also looked after us, the family. We can't thank them enough.

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Review from Dorothy L (Daughter of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always cheerful and always helpful. The manager is helpful and supportive. Any questions or worries are answered quickly.


I feel happy leaving my mum here knowing she is safe, secure and well cared for.

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Review from Sosani B (Niece of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good home. Helpful and friendly staff.

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Review from Sheila F (Daughter of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care that my Mum receives at Hawthorn Court. The carers are all pleasant and helpful and management is very efficient. All questions and requests are dealt with promptly and well. The rooms and lounges are all comfortable and clean with lovely views over the gardens and footpaths
where my Mum can see families passing on their way to and from school etc. It is very reassuring to know that my Mum is safe, happy and well cared for.

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Review from Jennifer S (Daughter-in-law of Resident) published on 7 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and considerate and provide a good atmosphere for the residents. My mother in law is relatively happy here at Hawthorn Court in Hebburn and seems to interact with the carers ok. She is kept neat and tidy although I think she could benefit from more baths which she does love.
I realise this is down to staff availability and a number of residents in the home.


A few of her belongings do go missing from time to time and the staff do make an effort to find them. I realise this is due to the nature of some of the residents. All in all, I am satisfied with her care.

Reply from Katie Price, Careline Advisor at Hawthorn Court Care Home

Thank you for your comments, we appreciate all feedback received as it helps us to improve our service where required. The health and well-being of all our residents is of paramount importance to us; baths and showers are undertaken to the preference of the individual and this is written in care plans. Our staff will always offer residents baths or showers and encourage them to take them when they are reluctant to do so. Because of the nature of their ailment, some residents may inadvertently take things which do not belong to them. Our staff are vigilant and supportive in returning items to the rightful owners when this does occur. We also have a lost property where items that are not named can often be found. The Home Manager operates an open door policy and would welcome the opportunity to assist you with any concerns you may have regarding the care of your loved one.

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Review from Suzanne F (Daughter of Resident) published on 3 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely warm, caring staff. Can't do enough for anyone, always ready with a smile and to answer any query one may have.


Worth their Weight in gold!

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Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Hawthorn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 80 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 80 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Hawthorn Court Care Home is calculated as follows: ( (897 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 949 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hawthorn Court Care Home is based on 80 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 80 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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