
Her care is professional in every way, but everyone shows her so much loveDiane A(Friend of Resident/Service User)



Her care is professional in every way, but everyone shows her so much loveDiane A(Friend of Resident/Service User)



Hawthorn Court care home, located in the centre of Hebburn, provides personalised residential and residential dementia care to older people.
The lovely home offers many areas for residents to relax, socialise and unwind. The beautifully decorated en-suite bedrooms make residents feel at home, and some rooms have patio access to the landscape gardens.
Hawthorn Court boasts a selection of specially designed dining areas that provide the perfect space to share meals...
Care Provided by Hawthorn Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hawthorn Court Care Home for full pricing details and T&Cs.
Contact Hawthorn Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Emma Critchlow-Riley(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (62)
- Single Rooms with ensuite Wet Room (11)
Parking
- Parking is available on site.
Hawthorn Court Care Home Reviews (223)
Hawthorn Court Care Home has a Review Score of 10 (9.982) out of 10, based on 81 reviews in the last 2 years.
Over all time Hawthorn Court Care Home has 223 reviews.
Over this very strange time, Hawthorn Court management and staff have been so supportive. The stress and personal contact with the residents never wavered and always gave 100%. We as a family can't fault them. We are so grateful.
On first going into Hawthorn Court I was met with the impression that this was the place for me; a cheerful receptionist soon put me at ease and gave me a tour of the facilities. The rooms are bright and well equipped with all the fittings being clean and providing me with all I require. I quickly felt I was part of the family. The staff are most helpful and nothing is too much trouble for them to help you in whatever you want. I never have any complaints about the food, it is just like being at home. Due to the current restrictions placed on the staff and residents by the Coronavirus, I know it is a very difficult time. I know that this is the place for me where I will always be happy.
The patience, care and understanding shown to our aunt was exceptional. The facilities were of the highest standard and kept immaculately clean. I would have no hesitation in recommending Hawthorn Court to anyone thinking about residential care for a loved one.
Staff and management cannot do enough for you.
I visited my auntie recently. I was very impressed with the overall standard of the care home. The staff were very friendly and the home had a high standard of cleanliness. The first impression when you walk in is fantastic. As a registered mental health nurse, I was highly impressed.
Excellent staff, very helpful and very caring. They treat everyone with the utmost dignity. I would definitely recommend this care home to others.
Mam came into Hawthorn Court after a stay in hospital. She soon settled in and we feel she was welcomed into the home. Hawthorn Court staff are all very helpful and pleasant. The home is very clean and well presented.
Very clean and tidy.
Welcoming.
Good food.
Since her admission, she has gained confidence, eaten well, slept well and become increasingly mobile although blind she has been well supported by the staff. All the staff are genuinely kind and caring and provide a high standard of care. All the residents always appear clean, happy and well cared for. The environment is lovely and kept to a high standard. I can't thank the staff enough for their excellent care and attention to mum.
Although usually a loner she has made one or two friends which have helped her to settle. She has days of challenging behaviour but states she is happy in her new residence.
Very friendly, helpful staff. Always look after Mam.
On entering the building, very friendly greeting, clean, tidy and pleasant staff and the lady we came to see was happy. She looked very smart and well looked after.
The food is absolutely disgusting! Cheap, not fresh, cold and texture of some foods like rubber. On a number of occasions, I have been so disgusted that I have had to go out and purchase food for my mother to eat. Something needs to be done about it!
I have addressed your concerns with our team and ensure relevant actions are...
Very professional and thoughtful. Always willing to please and very understanding and always cheerful. Could not find a fault at all in all categories.
I find the staff at all levels to be knowledgeable and very welcoming and approachable. They know their service users are very well and therefore able to meet their day to day needs.
Overall a very pleasant care provider. The home is a high standard of cleanliness and staff are very attentive and accommodating. A warm and comfortable atmosphere for residents, friends and family.
We were told my husbands' personal washing would be included in your price of one week's residency. This was not so, a printed message was pinned on the toilet door saying "family must do the residents washing". My husband complained that the food was never hot enough, I find my experience of the coffee served was that it was a combination of water and milk with a minimum measure of coffee.
Thank you for giving feedback about your husband's recent stay. We are very sorry that you experienced any issues and thank you for giving us the opportunity to discuss these.
The manager and care staff are amazing at their jobs. They are caring people with compassion and empathy for their residents. I have great respect for their care for my family member. The transition from my mother in laws home to her new home has been seamless. The staff, from the manager, carers and housekeeping staff are fabulous, nothing is a trouble for them. Thank you all so much, the whole family feel relief that their mother is in safe hands.
Generally good but we are concerned with the yearly increase in fees at 5.5% with a similar rise last year. We received the letter detailing this. We are happy when this extra money goes towards the staff costs and benefits for residents. (Eg the silent alarms - are they installed at Hawthorn Court Care Home?) but not with costs for services that provide no help for residents eg improve WI-FI where it could be spent on activities.
Thank you for taking the time to provide feedback about the home. We are very sorry that you were not fully apprised of the additional facilities made available. I can confirm that we do have a silent alarm system at Hawthorn Court. I would also like to point out that the introduction of wifi...
The staff on entering, could not have been more helpful and everyone is very friendly.
Naturally, my friend would rather be in her own home but she is comfortable, extremely well care for and her room is lonely.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 March 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (23) & Events (0)
- 31 Mar 2026
Hawthorn Court Care Home in Hebburn, Tyne and Wear, is celebrating success after residents and relatives voted them as one of the Top 20 recommended care homes in the North...
- 06 Mar 2026
Residents and colleagues at Hawthorn Court Care Home in Hebburn are celebrating as much-loved resident Irene Wilson prepares to celebrate her 100th birthday on 16 March and the home is...
- 21 Nov 2025
Residents and colleagues at HC-One’s Hawthorn Court Care Home in Hebburn, Tyne and Wear, were delighted to welcome Kate Osborne, Member of Parliament for Jarrow and Gateshead East, on Thursday...
There are no upcoming events for Hawthorn Court Care Home.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Hawthorn Court Care Home
- 30 Jan 2026Recipient: HC-One
- 28 Feb 2023Recipient: HC-One
Accreditations
There are no accreditations posted yet for Hawthorn Court Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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