Hawthorn Court Care Home

St Aloysius View, Hebburn NE31 1RH
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9.9 194 Reviews
  • Hawthorn Court Care Home, Hebburn
Hawthorn Court care home, located in the centre of Hebburn, provides personalised residential and residential dementia care to older people.

The lovely home offers many areas for residents to relax, socialise and unwind. The beautifully decorated en-suite bedrooms make residents feel at home, and some rooms have patio access to the landscape gardens.

Hawthorn Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Hawthorn Court takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, they also encourage residents to take an active role in the Hebburn community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Hawthorn Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1106

These prices are only a guideline, please contact Hawthorn Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Critchlow-Riley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Parking

  • Parking is available on site.

Hawthorn Court Care Home Reviews (194)

Total of 194, showing 81-100
9.9

Hawthorn Court Care Home has a Review Score of 9.9 (9.942) out of 10, based on 80 reviews in the last 2 years. Over all time Hawthorn Court Care Home has 194 reviews.

Overall Experience

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Date Published

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Review from G W (Daughter of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and offer my mam care with dignity. Nothing is too much trouble and there are always lots of activities to keep the residents occupied.

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Review from T O (Niece of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit on a weekly basis, all the staff are friendly and caring. Security is excellent from entering the building to exiting, including lots of internal doors. Grounds are beautiful and well maintained with plenty of seating areas. My aunts room is clean and warm, she said she enjoys her meals and
likes the staff.

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Review from T M (Husband of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff could not be better, the service they offer is marvellous. I think there should be more exercise on the curriculum (light of course). They have a beautiful garden but not many use it from the first floor, but all round it is excellent.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hawthorn Court Care Home

Thank you for taking the time to complete a care home review regarding Hawthorn Court. I am pleased to hear that you feel the staff and management are marvellous. We really appreciate your feedback, and we will share with the team, to ensure that further gentle exercise options are added to our resident's meeting, in order to seek further ideas from them. The garden is accessible for all, and we will also raise this in the residents meeting to remind and encourage them to utilise this area. If you wish to discuss the matter further, please contact the Home Manager directly who will do her utmost to achieve our residents’ requests.

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Review from Shirley G (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam moved into the Hawthornes 4th of May and has now been here in six weeks and the place is amazing. My mam has settled so well, made friends and loves the garden and us as a family feel like a weight has been lifted. All the staff have been amazing. I feel so happy that my mam is so, so happy now.

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Review from Jane W (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Six weeks into a permanent residency Mam has settled really well. She says the staff are all friendly and look after her every need. Like a home from home the care home has lovely lounges and a garden lounge leading into a beautiful garden where Mam enjoys the setting. There is always something to keep
her occupied with many activities and outings. She appears relaxed and happy which gives me great comfort and reassurance.

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Review from Susan C (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam settled in quite well and we are happy all the staff who have been very helpful and kind to Mam and us.

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Review from Lorraine J (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has only been here for one week but is settling in very well due to the beautiful accommodation, excellent food and care she receives here.
I would certainly recommend Hawthorn Court Care Home to relatives looking for somewhere for their loved ones

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Review from I E (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my nan has only been in this home a short while. I am well pleased with home and staff.

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Review from Julie C (Niece of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and friendly.
Always get a lovely welcome.
Gardens very well kept.

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Review from Joan P (Daughter of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and helpful. My mum really enjoys trips out on the minibus when available. The food is excellent.

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Review from D P (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are amazing, they are always smiling and friendly. They have the residents interests at heart and care for them as if they were their own.

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Review from L R (Niece of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Manager and staff have been really helpful, friendly, professional and welcoming. My uncles transition into the home couldn't have been better.

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Review from Jan P (Daughter-in-law of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely caring home. We sadly lost my mother-in-law at the end of February. The care she received throughout her time at Hawthorn Court but especially in her final weeks, was exemplary. The genuine concern and consideration from all the staff was truly appreciated by her whole family.

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Review from Gavin C (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are genuine and lovely, Mam receives good quality care and is well looked after. She is always treated with patience, understanding and respect and her room is always clean and tidy and we, her family, are always made welcome.

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Review from Maureen W (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mam has only been in the care home for a few weeks, but we are very satisfied with the care.

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Review from S R (Son of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hawthron Court Care Home is a superb care home for my mother and her room is lovely and the staff are really nice and friendly. Couldn't fault any of the facilities.

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Review from G C (Granddaughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and my Grandma is comfortable and well cared for. She enjoys her meals and sleeps well. It's a lovely care home.

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Review from J J (Cousin of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, and very helpful. Excellent food, lovely room. Pleasure to visit for relatives.

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Review from J K (Sister of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is lovely and friendly. The staff always have a smile on their faces. My sister has settled in and I think it is the best place foe her to be, she is so much happier since she moved into Hawthorn Court Care Home.

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Review from P H (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after in Hawthorn Court Care Home she doesn't join in activities but we've been informed she'd rather watch. In my opinion, all staff from top to bottom do an excellent job and me and my family commend and appreciate this. Their hard work doesn't go unnoticed.

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Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Hawthorn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 80 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 80 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Hawthorn Court Care Home is calculated as follows: ( (897 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 949 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hawthorn Court Care Home is based on 80 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 80 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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