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Riverdale Court

17 Dovedale Close, Welling, London DA16 3BU
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Riverdale Court, Welling
Riverdale Court, Welling
Riverdale Court, Welling

Riverdale Court care home, situated in Welling, in the London Borough of Bexley, is a care facility providing residential care for older people living with dementia.

Riverdale Court provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24-hour specialist...  

Care Provided by Riverdale Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,590From £1,749
Residential Dementia CareFrom £1,590From £1,749

The fee covers all dietary and hydration requirments: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; entertainment/compaionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newpapers and some outings are also not included. Top up fees are considered.

Contact Riverdale Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Gerard Balo (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Visiting

  • Visiting Health Professionals not to visit for appointments at meal times.

Riverdale Court Reviews (134)

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9.7

Riverdale Court has a Review Score of 9.7 (9.726) out of 10, based on 21 reviews in the last 2 years. Over all time Riverdale Court has 134 reviews.

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Showing 134 reviews matching selected criteria
Review from B W (Son of Resident) published on 5 February 2020 Submitted via Postal Card
Overall Experience

I am very happy with the care my mother gets at Riverdale Court. I visit her on a regular basis and she always greets me with a smile. I am confident that she is very happy and contented. All the staff that I speak to about her say she is a lovely lady and doesn't cause any problems. I would like to thank the manager and the staff for their kindness and help they give my mother.

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Review from Alison A (Daughter of Resident) published on 14 January 2020 Submitted via Website
Overall Experience

My mother has been a resident here for approx 16 months. She was moved here as she had mobility issues due to a misdiagnosed blocked artery and also has dementia. This was a very hard decision to make. After looking at many care homes this was the one we kept returning to. We were so impressed with the atmosphere and overall feel of the place. We have not been disappointed. The staff are kind and caring and treat mum with respect, dignity and they treat her like family. There is always something going on to keep the residents stimulated and active. Mum is much healthier now and has put on all the weight she had lost through not eating before she came here. We are always welcome at any time and always informed if there is anything we need to know. She loves it at Riverdale Court and is happy to call it home. We could not have made a better choice for her care and we know she is being looked after well, which puts our minds at ease. I would definitely recommend to people.

Reply from Nicolas Keemew, Manager at Riverdale Court
Thank you so much for your kind feedback. I will share with my team.
We are very lucky to have your mother too as she helps us with the laundry daily and always speaks highly of Riverdale.

Many thanks again.

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Review from Diane S (Daughter of Resident) published on 8 January 2020 Submitted via Website
Overall Experience

This care home is excellent. My mother who is 94 has been there since November 2019 and it has certainly changed her outlook on life for the better she is very well looked after. The manager and all the staff are very caring and friendly and very approachable. Nothing is too much trouble for them. The ensuite bedrooms are very spacious clean and comfortable as is the dining room and tv lounge and there are plenty of activities for the residents to do. My mother seems to be very happy there so cannot say anything negative about it.

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Review from C K (Daughter of Resident) published on 2 January 2020 Submitted via Postal Card
Overall Experience
Very welcoming, lovely staff.
Clean and tidy, good food and care of mum is excellent.

Couldn't ask for more.

Reply from Nicolas Keemew, Manager at Riverdale Court
Thank you so much for the feedback. Happy New Year.

I will share it with my team.

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Review from A C (Husband of Resident) published on 16 October 2019 Submitted via Postal Card
Overall Experience
Very good three-star accommodation which is good value if paying the council rate of £600 per week. For residents with dementia, they wouldn't appreciate Five star standards anyway. With respect to residents like my wife who have varying degrees of dementia and incontinence. The general areas such as corridors, dining room and tv lounge are kept very clean and when mishaps happen they are cleaned up quickly. Rooms are functional and comfortable with adequate storage space and are kept very clean, as is the toilet/shower facility in each room. The staff are very attentive to residents needs and always treat them with dignity. I visit my wife every evening and have no complaints. I can visit at any time and stay as long as I like.

Guests with children are always made welcome. The food is good and appreciated by residents who also have snacks and drinks supplied between meals and in the evenings. Entertainment and trips out are regularly laid on. Car parking facilities are excellent in front of the care home.

Reply from Frances Lake, Customer Support Officer at Riverdale Court

Thank you for your very positive feedback; we always aim to provide the best care and environment for our residents, who although they are living with dementia, are able to fully appreciate their surroundings and those who care for them.

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Review from Susan B (Daughter of Resident) published on 6 September 2019 Submitted via Website
Overall Experience
This is the first time mum has had respite care (stayed for two weeks) and Riverdale Court was perfect in every way. The staff are wonderful and she settled in straight away, participating in all the activities and she was so happy.
Mum will definitely return there for her next respite care.

A big big thank you to all at Riverdale Court.

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Review from J S (Resident / Service User) published on 29 August 2019 Submitted via Postal Card
Overall Experience

The people are nice and friendly and I like the food.

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Review from A S (Relative of Resident) published on 28 August 2019 Submitted via Postal Card
Overall Experience
As fee-paying users, the cost is 20% higher than social services funding. Therefore we are subsidising the non-fee-paying clients-unfair.
We are told the food is adequate but not exciting.
There is no in house procedure for tagging clothes and these are getting muddled with other users belongings, but clothes are always clean and a credit to staff in this section.
Staff are carefully monitored and those we have observed not performing well, do not stay.

Improvements have been made in the past year and that the care my relative receives is very good.

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Review from Julia H (Daughter of Resident) published on 21 August 2019 Submitted via Website
Overall Experience

Mum moved to Riverdale in January 2019, it was the best place we found when looking around for a place for mum, the entrance was bright, warm and welcoming, the receptionist was very friendly and informative. Mum has settled in very well, she's made friends and loves all the activities. The staff are simply outstanding, they have a lot to deal with and are very busy but always have time for a smile, a chat, a laugh or a caring word. They care for the residents very much and that is very evident every day. I visit often and cannot fault the care mum receives. The home is comfortable, warm and friendly.

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Review from Jacqui R (Daughter of Resident) published on 12 August 2019 Submitted via Website
Overall Experience

A very caring and loving home for my lovely mum. The staff are always friendly and helpful. We as a family know our mum's needs are being met.

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Review from Andrea B (Granddaughter of Resident) published on 17 July 2019 Submitted via Postal Card
Overall Experience
Riverdale Court care home, in my opinion, is the most caring, loving ad stimulating place ever. I've always had an image of a care home not being great but when nan was diagnosed with dementia and had to have 24-hour care, I was happy and content for her to be here.

Nan died recently and the love and care they gave nan and to the family is so special. They genuinely loved nan. Thank you most sincerely to everyone at Riverdale.

Reply from Nicolas Keemew, Manager at Riverdale Court

Thank you so much Andrea for your kind reviews. Hope you are well. Please come and visit at any time. Regards to all the family.

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Review from Shirley D (Daughter of Resident) published on 16 July 2019 Submitted via Website
Overall Experience
When I last visited mum it was not long after she had been seriously ill and had spent some time in hospital, so I was a bit worried about how she would be. My worries were unfounded as I found her looking well and happy. As usual, the staff were excellent ensuring her needs are met and more than willing to discuss with me how mum has been.

Two young carers also dealt extremely compassionately and discreetly with a situation that occurred with another resident. I was amazed at how the two young ladies dealt with the problem remaining cheerful and totally professional. The staff at Riverdale are truly amazing and I have had experience of some elsewhere that aren’t.

Reply from Nicolas Keemew, Manager at Riverdale Court

Thank you so much for your kind review, it is much appreciated by all of us at Riverdale Court. Wishing you all the best.

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Review from Denise B (Daughter of Resident) published on 15 July 2019 Submitted via Postal Card
Overall Experience

Our whole family cannot fault the compassion and care given by Riverdale. My mother recently passed away at Riverdale after living there for 10 months. The kind consideration which was given to the family who were at Riverdale for about 12 hours before the undertakers arrived was excellent. I looked at several care homes before I choose Riverdale and I am 100% sure I made the right choice. I would especially like to thank the staff for being so wonderful.

Reply from Nicolas Keemew, Manager at Riverdale Court
Thank you so much for the feedback.
I will share your review with the team. It was also a pleasure to have met your mother. She is still being missed.

Please come and visit us soon.

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Review from F F (Daughter of Resident) published on 23 April 2019 Submitted via Postal Card
Overall Experience

My father was admitted due to early onset of dementia. He settled in quickly which is reassuring to the family. He is very happy. I find the staff are friendly and happy going people. Warm atmosphere.

Reply from Nicolas Keemew, Manager at Riverdale Court
Thank you for your review.

I will make sure to share it with the team.

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Review from Rosslyn J (Daughter of Resident) published on 23 April 2019 Submitted via Website
Overall Experience
My mother returned to the UK to be near family after living in New Zealand for many years. Respite care was arranged with Riverdale Court so she could look at other homes and choose where she wanted to live. Most of the staff were very kind, caring and helpful. Unfortunately, Riverdale Court was not what my mother was looking for and so she moved to another facility where she is beginning to settle.

Any concerns I had, I was able to discuss with the Manager and felt reassured that he would address these in a timely manner.

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Review from C M (Daughter of Resident) published on 5 March 2019 Submitted via Postal Card
Overall Experience

My mum has only just moved into Riverdale Court but she has been made to feel at home straight away. Nothing appears to be too much trouble for any of the staff. They are all so kind and caring.

It feels like a weight has been lifted after looking for a home as lovely as this.

Reply from Frances Lake, Customer Support Officer at Riverdale Court

Thank you for your positive feedback. We are pleased your Mum has been made to feel at home; we are very proud of our staff at Riverdale Court

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Review from Julie G (Daughter-in-law of Resident) published on 5 March 2019 Submitted via Postal Card
Overall Experience

My mother-in-law now lives with us in our family home. She has dementia and mobility problems. In order for us to continue to work and shop etc, it was evident that we needed mum to be supervised. Finding Riverdale Court has made the experience easy. The staff are kind and very obliging. Mum enjoys coming 3 days a week. There is lots going on and the food is very good. She is safe and well looked after.

Reply from Frances Lake, Customer Support Officer at Riverdale Court

Thank you for your feedback; we are pleased to be able to care for your mother-in-law and that she enjoys her time at Riverdale Court.

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Review from Sharman C (Daughter of Resident) published on 18 February 2019 Submitted via Website
Overall Experience

My mum has been a resident since late December 2018. I’ve found the home to be a welcoming environment with plenty of activities for the residents. My sister and I are regular visitors and we feel Mum is well cared for, safe and settling in.

Reply from Frances Lake, Customer Support Officer at Riverdale Court

Thank you for your positive review; it is pleasing to know you and your sister feel your Mum is well cared for at Riverdale Court

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Review from Gillian C (Daughter of Resident) published on 12 February 2019 Submitted via Website
Overall Experience

My mum came to live in Riverdale Court in November after a long spell in hospital. She has settled in well and says she is happy living there. Her room is spacious and looks homely with her collection of pictures and nicknacks arranged. Her room is cleaned daily and the staff are always keen to give her any help she needs. Staff are plentiful and very friendly to residents and visitors alike. Residents are encouraged to join in a range of daily activities and sit down together for three meals a day. All in all, it is a lovely place with caring staff and we are really happy to have my mother living there.

Reply from Frances Lake, Customer Support Officer at Riverdale Court

It is good to know the reviewer and her sister are really happy for their Mum to be in Riverdale Court, this makes such a difference when a loved one has to go into a care home.

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Review from Nicky B (Granddaughter of Resident) published on 11 February 2019 Submitted via Website
Overall Experience

After being very nervous about selecting a care home for my nan, we were so pleased to find Riverdale Court. Nan moved in August 2018 and I have been so pleased with how well she is doing. Staff are friendly and care about each resident, understanding individual needs. There is always an activity going on which are fun and enjoyable for all. Riverdale Court has completely changed my view of elderly care and my nan could not be happier or in a better place.

Reply from Frances Lake, Customer Support Officer at Riverdale Court

It is good to hear that you feel your Nan could not be happier or in a better place. We are very pleased to know our staff are so highly thought of and their person-centred care is noticed and acknowledged.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 August 2021
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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Meet the Team (1)

Gerard Balo
Gerard BaloJob Title:Registered Home ManagerJoined: 2026

Registered Home Manager of Riverdale Court

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