Ashley Court Care Home

6/10 St Peters Road, Ashley Cross, Poole BH14 0PA
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9.8 200 Reviews
  • Ashley Court Care Home, Poole
Ashley Court, located in the lovely coastal town of Poole, is a friendly and caring residential home that offers a comfortable and peaceful environment. With the seaside close by and plenty of local attractions, Ashley Court is perfect for those who want a calm setting with lots to do. Residents and their families can enjoy nearby restaurants, parks, beaches, and historic places together.

The home is easy to reach by road, bus, or train, and is set in the popular area of Dorset, making it convenient for family visits.

Along with long-term care, Ashley Court also offers respite care, ideal for those needing short-term support due to illness or to give regular carers a break. This service ensures top-quality care for residents during their stay.

The activities coordinators at Ashley Court ensure that residents’ wishes are listened to and that there’s always something fun to do for those who want to take part.

Ashley Court has 60 bedrooms spread over three floors, all of which can be made personal to suit each resident’s taste. Residents can either bring their own furniture or use the home’s fully furnished rooms. The garden is a peaceful space with benches, a summer house and a greenhouse.

Known for its great activities and excellent care, Ashley Court is supported by a long-standing and caring team who work hard to make every day special.

Call today to speak with a care solutions advisor or book a visit to Ashley Court and see how they can help you.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1750

These prices are only a guideline, please contact Ashley Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Gigy Johnson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (12)

Ashley Court Care Home Reviews (200)

Total of 200, showing 1-20
9.8

Ashley Court Care Home has a Review Score of 9.8 (9.844) out of 10, based on 64 reviews in the last 2 years. Over all time Ashley Court Care Home has 200 reviews.

Overall Experience

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Date Published

200
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Review from S M (Niece of Resident) published on 22 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very understanding and responsive to the residents needs and changing moods. Our aunt is very well cared for. She feels safe and secure and most importantly is happy at Ashley Court. She can be difficult but is always treated with respect.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you so much for your kind and thoughtful message. We're truly grateful for your trust and are so pleased to hear that your aunt feels safe, respected, and happy here at Ashley Court. It's a privilege to care for her, and we're glad our team's efforts are making a positive difference.

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Review from Sylvia M (Niece of Resident) published on 16 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ashley Care Home seem very caring and organized. The lounge areas and rooms are bright, and clean. The meals are of good quality and served either in the room or in the dining hall. We saw a small group of residents participating in a workshop while others were enjoying music videos on
the lounge tv. There seems to be a good effort to engage those residents who are capable of participating in something organized while others are allowed to relax. The residents have varying degrees of dementia which must be difficult for the staff at times but our aunt appears well cared for and safe. There doesn't appear to be any interaction between the residents but when I said hello to a couple of people they did say hello back. Ashley Court provides a necessary home for many elderly people who need full time care and from what I have seen they do it with care and safety in mind. Family members are encouraged to come and visit and this makes us feel welcome when we are there. The staff are most accommodating to make our visits as positive as possible.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your kind words and thoughtful feedback. We're so pleased to hear that your aunt is well cared for and that you find the home clean, welcoming, and supportive. Our team works hard to provide a safe, engaging environment for all our residents, and it's wonderful to know those efforts are felt by families like yours. We're especially glad that your visits feel positive and that you feel welcome here. Thank you again for your support.

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Review from A S (Sister of Resident) published on 16 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has not been there very long but have been impressed with everything I have seen. My brother was impressed as soon as he moved in. He loves the food (it always smells lovely).

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your lovely feedback. We're so pleased to hear your brother is settling in well at Ashley Court and enjoying the food-our team works hard to make everyone feel at home.If you ever need anything, please don't hesitate to reach out.

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Review from Georgina M (Sister of Resident) published on 12 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has not been in the home very long. But he says the food and staff are excellent. I have nothing but high praises for the staff and feel happy knowing he is getting good treatment.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your kind words. We're so pleased your brother is happy and well cared for. It means a lot to know you feel confident in the support he's receiving.

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Review from Daisy T (Wife of Resident) published on 3 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice care home. All staff very friendly and helpful. Happy place.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your kind words. We're so glad you find Ashley Court a happy place and that our team has made a positive impression. Your feedback means a lot to us!

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Review from Peter B (Respite Resident) published on 3 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the support I am receiving at Ashley Court. Food amazing, fresh and plenty of it. Staying here is amazing, polite staff. Manager lovely but I don't answer phone but please put on that I'm 89 I am happy with Ashley Court.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your lovely feedback. We're so pleased to hear you're happy at Ashley Court and enjoying the food and support. It's wonderful to know you feel well cared for - we're lucky to have you with us!

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Review from Patricia S (Sister-in-law of Resident) published on 20 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my sister in law. We sat in the garden which is very pleasant. I found all the staff very helpful and nice. My sister in law seems very happy which is the main thing.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you so much for your kind words. We're truly passionate about creating a welcoming and caring environment, so it's heartening to hear your visit was enjoyable and that your sister-in-law is happy. Knowing our staff made a positive impression means a great support for us.

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Review from Z M (Sister of Resident) published on 20 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and approachable. The room and all areas are kept clean and tidy. Support is provided to my brother to wash, dress and when needed during the day. Any medical issues are addressed promptly and dealt with. The staff always speak to my brother and acknowledge him. I take
my brother out so do not spend much time in the care home.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your kind feedback. We're glad to hear your brother feels supported and that you find our staff friendly and the environment clean. We appreciate your involvement in his care and are always here if you need anything.

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Review from A P (Friend of Resident) published on 25 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walk through the door, you are greeted with such warmth & friendliness. The staff are always so cheerful & helpful. I would certainly recommend Ashley Court Care Home.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many Thanks for your kind words. I will convey your motivating words to my staff and will always try to improve.Kind regards

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Review from Paul S (Son of Resident) published on 22 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every staff member, from nurse to cleaner are polite and friendly. All of the staff care and that gives you a sense of security and support for of your relative.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many Thanks for your lovely message. Will convey your message to my staff and will try to keep up with expectation. Kind regards.

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Review from Steve J (Son of Resident) published on 14 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Father has only been in the home since November and it is his and our both experience of a care home, so have nothing to compare too. He seems settled and happy and has his needs met. Room seems basic but functional and clean. Staff all are nice and helpful.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many Thanks for you review. I will convey the message to my team member. Many Thanks

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Review from John C (Nephew of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is happy and settled. Her health has greatly improved since she arrived in March 2024. The home is always warm, clean and welcoming and every member of staff has a smile on their face. Nothing is too much trouble. A real home-from-home atmosphere. Well done to all the staff for your kindness
and care!

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you so much for your heartwarming feedback! We are delighted to hear that your aunt is happy and thriving with us. Our team is dedicated to creating a warm, welcoming, and caring environment, and it's wonderful to know that their efforts are making a positive impact. Your kind words truly mean a lot to us. If there's ever anything more we can do, please don't hesitate to reach out. Thank you once again for your support and trust!

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Review from Laura J (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the excellent care provided to my father. The food is of superb quality and the activities provided are interesting and varied. My father is extremely happy with the care worker and has formed close friendships, especially with 'nurse nicey'!

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your heartfelt review! We're so pleased to hear that your father is receiving excellent care and enjoying the food, activities, and companionship. It's especially wonderful that he has formed close friendships, including with 'nurse nicey.' Your kind words mean a lot to us, and we're honoured to be part of his care.

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Review from Samantha T (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am blown away by all the staff at Ashley Court Care Home in Poole.
My mum has been a resident for 18 months and I have never found all the staff from reception, the amazing cleaner who in my mind leaves it absolutely spotless, carers and nurses anything other than really professional and give their
best every day! Christmas Day they kindly allowed me to join my mum for Christmas lunch and what an amazing team they are!
The 3 courses, with choices, was fantastic quality and they made such a big effort to make it very special and for this, I am truly grateful!
I was also so impressed how all the staff were celebrated by the home manager who clearly values all her staff.
I honestly couldn't have been made to feel any more welcome and want to thank all the staff from all my family for making it so special for us.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for sharing such positive feedback about Ashley Court Care Home. It's clear the team goes above and beyond to provide exceptional care and a welcoming environment. Your praise for their professionalism, dedication and the special effort made on Christmas Day is truly heartwarming. It's wonderful to see the staff's hard work being celebrated and appreciated. Thank you for highlighting their efforts!

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Review from Tony C (Grandson of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after, seems very happy in the home. The staff are very kind and helpful. Always looks clean and well cared for. Very pleased with the home.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your wonderful feedback. We're so pleased to hear you're happy with the care and environment we provide. Our team works hard to ensure everyone feels comfortable and well looked after and your kind words mean so much to us.

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Review from Andrew G (Son of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the way my mother has been looked after. The care she has received has been exceptional and I and my family are very grateful.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your kind feedback. We're delighted to hear your mother has received exceptional care and we're grateful for your support.

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Review from Claire G (Wife of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Ashley Court for 9 months. His needs are quite complex but the staff have been excellent at providing him with the care he needs and are always friendly and cheerful. The home itself is clean, welcoming and homely.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your kind words. We're so pleased to hear your husband is well cared for and that you find Ashley Court welcoming. Our team takes pride in providing compassionate and professional care and your support means so much to us.

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Review from Steve H (Son of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. My father is well looked after. I have peace of mind knowing he is in a safe, warm home with staff who care.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for the lovely review. I will convey your feedback to my supportive staff and will continue to provide good quality of care and support. Many Thanks.

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Review from Tannya G (Daughter-in-law of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly, welcoming and interact with service users in a kind confident caring manner. Staff appear to listen to service users' wants and wishes and interpret their needs if unable to communicate.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your thoughtful feedback. We're pleased to hear that our staff are providing a friendly, caring and confident service, ensuring the needs and wishes of all service users are understood and respected.

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Review from S B (Sister-in-law of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit regularly and we are always very welcome. The resident had been very poorly but had started to recover. Mainly because of the wonderful care they get. Nothing is too much trouble. It is a pleasure to visit.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you so much for your kind feedback. We're delighted you feel welcomed and pleased the resident is recovering well. Your support means so much to us.

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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Ashley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 64 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 64 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Ashley Court Care Home is calculated as follows: ( (649 Excellents x 5) + (100 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 758 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court Care Home is based on 64 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 64 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 21 hours ago

We provide permanent and respite accommodation for individuals with nursing, respite, palliative, and nursing dementia needs. Our services include complete en-suite and basin with WC rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (2)

Gigy

Gigy Johnson

Job Title: Home Manager

Joined: 2019

“There are lots of staff at the home and we are now enlisting the help of a local agency to ensure we can provide the maximum level of care required for every resident. Lots of residents come to us through recommendations and we have a great reputation within the area.”

Ancy

Ancy Shaji

Job Title: Deputy Manager

Joined: 2014

Many of our staff are long-serving, which is a testament to the atmosphere we create. Staff are comfortable and happy to work and we provide them with a high level of support at all times. We’re always in touch with families so they know their loved ones are being well looked after.

Frequently Asked Questions about Ashley Court Care Home

What types of Care is Ashley Court Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashley Court Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Ashley Court Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashley Court Care Home to the centre of Poole?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashley Court Care Home to verify any information. View our terms and conditions. Ashley Court Care Home has an Enhanced Service - more info.