Lincombe Manor Care Centre

Middle Lincombe Road, Torquay TQ1 2AF

Owner: Manorlife

Person in charge: Val Baggott (General Manager & Manager)

Local Authority / Social Services: Torbay Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Head/Brain Injury • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 18+.

Single Rooms: 48

Shared Rooms: 0

Rooms with ensuite WC: 48

Weekly Charges Guide: Personal Care Single from £850 Nursing Care Single from £950 (These prices are only a guideline, please contact Lincombe Manor Care Centre to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Lincombe Manor Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.6 Lincombe Manor Care Centre has a Review Score of 7.6 (7.637)

The Review Score of 7.6 (maximum of 10) for Lincombe Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Lincombe Manor Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.533 for Lincombe Manor Care Centre is calculated as follows: ( (47 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 60 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.104 Points relating to the number of positive Reviews for Lincombe Manor Care Centre is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9.6 Target = 0.104

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lincombe Manor Care Centre?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Lincombe Manor Care Centre

  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My mother aged 91, originally came to stay at Lincombe Manor Care Centre in June 2017 for a month's holiday. Leaving behind her own flat and the assistance of 2 carers - 4 times a day. However, after experiencing the care, support and quality of life that Lincombe Manor Care Centre offers, she did not want to go home. Seven months later, my mum is thriving in the wonderful environment. I cannot speak highly enough of all the staff who work there. They treat her as an individual and with dignity. Nothing is too much trouble. I visit my mum at least 3 or 4 times a week and in all those visits, I have never found anything to cause any concern at all. In the reception area, it says 'Welcome to our home' and that is what it is. When mum first came here, I never envisaged the difference the love, care and support of this wonderful team could make to mum's life. She has a quality of life now and so enjoys the entertainment that they bring in-house and opportunities to go out.

How likely would you be to recommend Lincombe Manor Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An all round comprehensive, caring service. Great feedback to myself and my wife at all times. Super staff and atmosphere.

How likely would you be to recommend Lincombe Manor Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Val Baggott, Home Manager at Lincombe Manor Care Centre responded to this review on 21 Sep 2016:

Thank you very much for your review.
It is wonderful to hear that our staff have done a good job.
We do work hard to create a fresh, welcoming atmosphere in the home and that our staff provide the best care possible.
Thank you again
Kind Regards.

First impressions were fantastic its in a stunning place with fantastic views. The staff were very pleasant and friendly and the home was clean and tidy. The down side which was a very big one, was that my aunt was bed nursed stuck in the room with very little interaction from the staff. I arrived at 11.45am one morning to find my aunt not washed or dressed with her breakfast down her front, it would be hours in between anyone popping in to check on her. The log that's kept will confirm this, for £1000 a week this was unacceptable and we couldn't wait to get her home.

How likely would you be to recommend Lincombe Manor Care Centre? Extremely Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Very Poor

Cleanliness: Good

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Very Poor

I just wanted to say how fantastic Lincomne Manor Care Centre is. I was shown around building today and everything was outstanding, from the friendliness of the staff to the cleanliness of the rooms. The views are simply outstanding.

Everything was fantastic and would highly recommend.

How likely would you be to recommend Lincombe Manor Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Val Baggott, Home Manager at Lincombe Manor Care Centre responded to this review on 30 Nov 2015:

Thank you for your comments, we really do value the setting of Lincombe Manor and work hard to maintain the home’s pleasant environment. We appreciate your positive feedback.

My wife arrived towards the end of May and has been made to feel most welcome and cared for, our family and friends have also received a warm welcome from all of the staff from the Management, Nursing, Care Staff, Catering & Support Staff.
This has been a very difficult time but the staff have helped make the transition as seamless as possible.
The look of accommodation is more like a boutique hotel compared other care home we looked at, bright, very clean good size rooms all en suite, with Flat screen TV's and wonderful views over Torbay.
Having looked at quite a few nursing homes and brochures then visiting the homes the feeling of being under whelmed and in some cases very disappointed as the brochures made them look better than they where and once visited, feeling very worried about the situation we found ourselves in until I compared the Lincombe Manor brochure with its facilities/equipment. They have a very good brochure but feel it does not do the home or facilities justice, add to this the positive attitude of the staff we met on our unannounced fact finding visits.
Don't take my word go along and see for yourself.
There is a spacious dining and Kitchen area with an adjoining terrace with tables and chairs on the lower level.
On the ground floor their is a comfortable quite room with ample seating.
And on the top floor there is a wonderful lounge dinning area plus a spectacular roof terrace with tables and chairs and far reaching views over Torbay towards Brixham & Thatcher Rock.
I cannot recommend Lincombe Manor Care Centre highly enough. (We have even had Doctors and health care professionals comment that this is the standard all homes should aim/aspire to reach).

How likely would you be to recommend Lincombe Manor Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Maisy Ash, Inititatives Manager at Lincombe Manor Care Centre responded to this review on 20 Jul 2015:

Paul, thank you so much for your kind words about Lincombe Manor Care Centre and for taking the time to write this review. We strive to deliver the best possible care to our residents and we are very proud of our home; the staff, facilities, rooms and the wonderful views and setting. We are so pleased we were able to make the transition for your wife in to a care home a comfortable one. We hope your wife continues to enjoy her time at Lincombe and look forward to seeing yourself, friends and family soon.

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