Newstone House, Sturminster Newton, Dorset
Newstone House, Sturminster Newton, Dorset
Newstone House, Sturminster Newton, Dorset

Newstone House is located in the ancient market town of Sturminster Newton and comprises of six house groups over three floors.

In each house group there are en-suite bedrooms, a bathroom with specialised bathing facilities, a comfortable furnished sitting area where residents can relax and chat with family and friends, a kitchenette and dining area, and each house group has a dedicated care staff team.

On the ground floor there is a coffee bar, lounge and dining room with patio doors leading out to the garden. The ground floor also accommodates the hairdressing salon, sun therapy room and a cinema.

The first floor has been designed to support residents with dementia. Specialist features have been integrated to assist residents with memory loss to orientate themselves, whilst enabling them to retain their independence in a secure and welcoming environment. Many bedrooms overlook the gardens or the surrounding countryside. There is also a potting shed with a secure roof terrace and a quiet lounge on this floor.

On the second floor there are five spacious en-suite bedrooms with a communal lounge, kitchenette and dining room. There is also a complimentary guest suite for relatives and friends.

Group: Colten Care Ltd

Person in charge: Sohail Daniel (Home Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 59

Rooms with ensuite WC: 59

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Newstone House is easily accessible by car. If you are using a GPS or route finder system to get to the home, it would be best to use the postcode DT10 1BD, opposite 'Harts of Stur'.

Damory Buses service Sturminster Newton and the surrounding areas. There is a bus stop situated in the town centre by the main public car park.

The nearest train stations are Gillingham and Templecombe.

Visiting:

At Newstone House, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing into the visitors book, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking:

Newstone House has its own car park just outside the front of the home. If you know when you are planning to visit, get in touch and a space can be saved for you.

Latest Care Quality Commission* Report on Newstone House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 13 Feb 2018

Nursing, Residential & Dementia

Reviews

9.9 Newstone House has a Review Score of 9.9 (9.900)

The Review Score of 9.9 (maximum of 10) for Newstone House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 52 Reviews over all time. This Average Rating is also the rating value for Newstone House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.9 for Newstone House is calculated as follows: ( (562 Excellents x 5) + (58 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 622 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Newstone House is based on 25 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 25 Reviews ÷ 11.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    48
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Newstone House?

  • Extremely LIKELY
    49
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Newstone House

  • Daughter of Resident/Service User
    15
  • Resident / Service User
    11
  • Friend of Resident/Service User
    8
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    3
  • more

My dad had a tragically short stay at Newstone House at what turned out to be the end of his life. The care he received was excellent and the way that the staff managed his last few days and hours was outstanding - caring, respectful, thoughtful. They were incredibly supportive of me too and in a way, I felt that dad and I were at home. The help and support for advanced planning was very good and the so last few hours of his life were not ruined by having to make any awful decisions.
Just can't thank them enough.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The atmosphere is always kind and happy with the care I receive.

How likely would you be to recommend Newstone House? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent caring home. I have been very impressed with all aspects of Newstone. The manager and staff are wonderful.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly, helpful staff. Well looked after in an efficient manner.

How likely would you be to recommend Newstone House? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Home and staff extremely welcoming and helpful - cannot fault them.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Colten Care in Sturminster Newton is a wonderfully well-run home. The staff are very friendly, the home is clean and the management are approachable and always around to talk about wishes and concerns.
Our mum has settled well for respite and we are able to relax when she is there as I have total trust that she is getting the best care possible.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care at Newstone House is quite incredible. The staff and carers I believe do all they can to make the residents feel loved and personal care is second to none. I feel very comforted by the welcome I receive as soon as I enter Newstone House.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has gone from strength to strength since residing at Newstone House. She moved to Newstone following a fall at her home in 2015. Her injuries coupled with her growing dementia made it very difficult for her to continue living at home alone.
Her prognosis did not look good.
Now here we are, two and a half years later; she looks wonderful, she is happy and above all is thriving in the caring environment of Newstone House.
Nothing seems too much trouble and the management and staff are extremely professional. It is a pleasure to visit her at the home, especially to see her joy when participating in arts and crafts.
As my mother often says, she wouldn't want to live anywhere else and I'm 100% happy with that.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We always get a warm welcome from everyone every time we visit. Very caring, helpful and well informed staff. This is a very clean and smart home with nice lounges and open spaces for visits.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

From the moment I contacted Newstone to going and having a look around, then the manager coming out to access my mother the process was first class. Then my mother moved to Newstone at the beginning of September and the staff could not be kinder, more caring. They made the whole process for her and her family much easier. I cannot praise them more highly.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum became a resident at Newstone House on 22nd September. The help and support I received from all the staff in preparing for the move were exceptional. I was given all the time I needed with the manager to explain mum's specific needs. The overall impression was an organisation with excellent values and one team working together to achieve high standards of care, dignity and value for money.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been a resident at this home for the last four and a half years. We are extremely happy with the level of care he has experienced. The home has a calm but lively atmosphere and all members of staff go out of the way to provide support towards my father and our family.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum arrived at Newstone House on the 10/09/2017.

I am very happy with the home, the care she is receiving and is settling in well.

The staff are very caring and respectful. No complaints.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I think this is a beautiful home. The staff are all very kind, caring and hard working.
They have been very good to my aunt and whenever we have visited she has been happy, warm and comfortable.
The home has excellent professional standards.
The manager here is kind, very courteous and always goes the extra mile. I would highly recommend this care home.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the first time we visited Newstone House, the friendliness and care of the staff was exceptional. We know that our mother will be safe, happy and content here.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff friendly and efficient.
Food very good.
Overall ambience very good.
Rooms comfortable and spacious.
Good selection of activities.
Would recommend Newstone House to anybody wanting this type of care.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A very pleasant stay for two weeks.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly. Attentive. Beautifully presented. Plenty to excite, from meals to activities. We are pleased to have a home for our mother knowing that she well cared for, which is what she deserves after spending the majority of her 90 years caring for others.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I like it very much.
The food is tasty.
The staff are excellent.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our friend was cared for in this nursing home and we have been very pleased with all the care and attention he received from all the staff at all levels. My husband and I were always made so very welcome as regular visitors.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lovely experience. The staff were superb.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I stayed here in 2014 and was very comfortable. I have returned this year and found Newstone House still has a very high standard.

Staff were wonderful, especially Reception staff who were always ready to share a laugh and a joke. It would have been nice to have seen more of the management.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elaine Farrer, Operations Director at Newstone House responded to this review on 15 Jun 2017:

“Thank you for your comments about the arrangements for care at Newstone House. With regard to the management, unfortunately on the day of your admission the manager was dealing with a situation and was unable to welcome you on the day, for that we apologise. Thank you, again, for your review.”

My sister was at Newstone House for 3 years. The care that she received was gold standard from start to finish. I cannot fault the staff. The kindness to me and my sister has been overwhelming. The rest of her stay my sister was bed bound. Never at any time did she have pressure sores. I never had a single thing to complain about. I just don't know how to thank them.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A great place, thank you for looking after my grandma so well.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mother has been at Newstone House her care has been exemplary. The staff are warm, friendly and accommodating towards her needs.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My father has been a resident since 2012 and has very much enjoyed the cheerful and helpful nature of the Home. He loves going out on minibus trips, but equally enjoys activities indoors such as art, gardening club and flower arranging for the dining room. There is always a choice of activities and residents are also welcome to stay in their well-equipped and beautifully furnished rooms if they so wish.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We enjoy visiting our friend at Newstone House regularly. We are always warmly welcomed by all.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has just enjoyed his fourth visit to the home for short term respite care and, as on previous occasions, has been very happy with his stay. The staff could not be more welcoming and friendly, both to residents/service users and to family members and the facilities and service are superb.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been an 'official' visitor almost since the home opened. It is warm, welcoming and comfortable. I have found the staff without exception kind, caring and happy. It makes such a difference to see a smiling face. I go when I can to chat and help. I have been instrumental in getting three people to come to Newstone. The food is good and varied. The house is continually trying to keep the people interested in what is going on. the events put on are quite spectacular.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since February 2012, my mother has been cared for at Newstone House, respite and as a resident. In that time my mother has received excellent care and understanding from the whole team. Although her care needs can sometimes be challenging, I always have faith in the knowledge and understanding her care, safety and wellbeing are always first ,help is given in her own interest to feel comfortable happy and settled. Newstone House has become our home to visit mum, we feel the warm friendly welcome with each visit, as a family everyone cares like extended family members. Thank you to the team at Newstone House.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

cannot speak highly enough about all the staff and home. Highly recommend and thank you for all your help and support looking after my mother over the years.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife had Alzheimers and had been in the home for 3 1/2 years. Throughout the time she has been cared for with the utmost friendly attitude and the professional care of the highest standards.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I've lived in the home for nearly four years. I enjoy living here and the people who look after me are very good and very caring.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both before and during the beginning, the care supplied we have in the home, excellent.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are caring and considerate. The meals are well prepared with daily choices. The homes cleanliness is beyond reproach. The residents room whilst small is adequate, airy and clean with a view over the south facing gardens.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mum gets excellent care in every way, always thorough, kind and helpful. Brilliant in every respect.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The resources are remarkable and the best that I have seen in the UK. The staff are friendly and caring even with difficult residents. The surroundings are clean, bright and welcoming. The overall impression is very good and if the occasion should arrive I would highly recommend Newstones.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff at home responded kindly and professionally and with great understanding when the time came for father to have nursing home care. They have looked after my father as an individual and us as a family as we adapt to the changes old age brings.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Newstones is a very special place. It is civilized, dignified and a pleasure to visit. My friend was not an easy new resident but with love and respect and care she is happy. The activities and facilities are excellent and the governance excellent. The staff are happy, can have a goof career and have excellent training. Above all it is a very very good care home.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Friendly helpful staff, caring good interaction and feedback.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has regular respite breaks at Newstone House. She is always made very welcome and enjoys her breaks away from home. For me as her carer I can relax knowing that she is in good hands and well looked after.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What a right royal party it was. Newstone House were hosts to an open day to celebrate the Queens 90th Birthday and wow what a right royal party it was, attended extremely well by family friends and visitors. On arrival we were all met with a glass of bubbly and spent time chatting and looking at all the wonderful decorations made by residents and staff. That was followed by a delicious cream tea and fantastic live entertainment by the Land Girls. Congratulations to all the dedicated staff who worked tirelessly to give us all an afternoon to remember. On behalf of everyone who attended I would like to thank you all. Roll on the next party.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always get a good welcome, everyone is so kind and helpful. Reassuring for the residents. Impeccably clean.

How likely would you be to recommend Newstone House? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have had a close friend in Newstone House since November 2015. He is very restricted on his movement and is therefore in need of nursing care. All of the nursing staff and carers that I have come into contact with have been excellent and genuinely caring of my colleague.
The home is very efficiently run – has great facilities for residents. Food - many of the residents eat in an extremely comfortable and well appointed dinning room. As is the case with my friend some residents are unable to get dinning room and they receive their food to their rooms. The menu is varied, well prepared and (although I have not dined there) looks very appetising. There is a pretty day room, cinema room, residents lounge. There is also a comfortable visitors lounge.

There is a team of staff that run entertainment and trips for residents and there are frequent guest- entertainers that come into the home.
I’m thinking of spending my next vacation there!

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

He was very happy here, and I was so pleased, nobody could have done more for him. The end of his visit staff encouraged my husband by saying "what a pleasure it was to have him here" this I felt really boosted him.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has been a resident for nearly four years and he has thrived in such a friendly, caring environment where all his needs are met. As relatives we are always welcomed with friendly smiles and helpfulness. I would thoroughly recommend the home for it's dedication to resident-centred care.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are lovely, willing and helpful.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

really, it is fantastic, if you are here you haven't got to worry about anything. 24 Hour care and everything done for you.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall good.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

As a family we were faced with some devastating news and had to make the decision to put my dear mum into respite care. I didn't know where to start so I rang Newstone House at 11 am and by 4pm the same day my mum was settled into her new room. The welcome she was given was over whelming, she has been there 5 weeks now and says she is staying forever so that's the plan. I cannot praise the staff enough. Each and everyone of them are so special nothing is too much trouble, they go over and above any expectations, they all work so hard and keep smiling. I thank them all from the bottom of my heart.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent home, if it was located near the coast and had sea views then I would book myself in when the time came for me to have care! I have no complaints and keep up the good work! p.s. you do need a new coffee machine as it keeps breaking down!

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Laura Rolph, Assistant Marketing Manager at Newstone House responded to this review on 09 Dec 2015:

Thank you for your review - the coffee machine has been checked and is now in full working order.

Super care home, well appointed and comfortable. Entertainment everyday suited to residents. Mum well looked after, any queries answered quickly and effectively. All staff extremely friendly and caring, food is super and portioned appropriately. Always a choice. In my view our choice is good and exceeds expectations.

How likely would you be to recommend Newstone House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Colten Care Ltd

Date: Saturday 01 Apr 2017

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February 2016

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