Newstone House

I moved my mum to Newstone House in January 2023; after time in hospital and a temporary dementia facility. From the viewing appointment, through the submission phase, through to Mum's arrival took just 3 short weeks. The staff supported and led and comforted throughout. Mum had always fought for her independence and was against going into 'such a place'. I am so pleased to say that since her arrival at Newstone House, I have my mum back! Clean, happy, funny, singing, dancing, sociable mum. All team members make you feel part of the home; there is nothing you can't discuss with them or with you. The home is spotless, the washing is laundered and back in the rooms overnight, the companions work tirelessly to keep the residents entertained and joining in. Activities mum would never have done before she now joins in and enjoys. The food is exceptional; fresh and tasty and locally sourced. The reception team are a delight welcoming you on arrival and departure. Nursing care is exceptional.

My daughter has Early Onset Alzheimers and was transferred to Newstone House in mid-December. I cannot speak highly enough of the care and kindness she is receiving from the incredibly patient and attentive staff who have made my extended family and me most welcome when we visit. I know my daughter is receiving the best care and compassionate attention: I can now relax and enjoy seeing her appreciation of her situation, although she is unable to express it herself. Thank you all from the bottom of my heart.

We were very impressed when we first looked around Newstone House. My mum had lived with us for five years but had increasing nursing needs and we felt it was the right time for her to have high-quality care for her final months. My mum moved into the home in early June 2022 and settled well. She had always been a very fussy eater - but she loved the food and it was always hot and appetising. We did have some issues with internal communication over the three months she lived at the home but the manager and all staff were always receptive and responsive to any concerns and addressed any issues promptly. Some issues may have been due to staff Covid resulting in a high number of agency staff that didn't know her needs. However, I will always be so grateful to the wonderful staff who cared for her in her final few days, in particular the day she passed away. She was treated so sensitively by such kind and caring staff (as were we). It was definitely the right place for her.

My husband has very complex nursing requirements and Colten Care approached this professionally from the outset before agreeing to take him for respite care. The Home Manager visited us at home to be sure that Newstone House could accommodate his needs and then discussed it with the Clinical Lead. They undertook some extra training on PEG feeding for staff in readiness. When my husband went into the home for respite care the room was bright and clean. The nursing team gave me confidence that all the medication and nursing requirements would be met and there was a good balance between giving me a break from my caring role (i.e. not contacting me regularly) and contacting me when they really needed to. All the staff were friendly and I got the impression they were kind and patient with the residents. It is the best care home my husband was been in for respite.

My aunt moved to this care home in March 2020 and sadly has recently passed away after a short illness. The personnel were exceptional in helping me move my aunt into the home and settle her during the start of the pandemic. The whole family appreciated the support the home gave us. They managed the pandemic situation very well. My aunt's room, as well as the communal areas, were always clean and tidy. There is a wide variety of activities and trips to local places. The nursing team effectively communicate and provide an excellent level of care. The accounts department are supportive and efficient. All invoices are always correct and managed in an efficient way. My aunt thought very highly off all the staff and enjoyed living at the home. I feel the home is well managed and all the staff extremely efficient, caring and supportive. I would highly recommend this care home.

My mother and father have been residents of the home since 2012. My father sadly passed away in 2013 after a long-term illness. My mother sadly passed away on the 22nd of May 2022 aged 91 years old. My mother had been one of the longest-serving residents since the home had been opened. Without exception, the level of support and care has been over and above expectations. This includes front-of-house reception, front-line staff, day-to-day caring, kitchen staff plus management. My mother who was never the easiest to be pleased always was praising everything about the home, the love and care she was receiving and felt like part of a bigger family unit.

The facilities are excellent and comfortable: the air is not of a traditional care home but more like a hotel. The companion, nursing, care and kitchen teams work closely to make this a great place to reside.

Newstone House is a lovely home bright and modern with a good atmosphere. The rooms are clean and comfortable and the food very good with plenty of choices and caters for every need. The staff are nice friendly and professional with lots of time and thought for the residents in their care. There is such a welcoming atmosphere where you feel immediately at home

I really like it here. Food is lovely and staff is very friendly. The chat with other residents make me socially active and the activities here are wonderful. Especially the quiz, puzzles and cinema room experience. They also provide vicar service which meets my spiritual needs and I feel like a complete person in this place. I will say that Newstone House is the best place to stay.

I visited Newstone House throughout February this year to spend time with my father. Every staff member I met was friendly and welcoming on each visit. They gave the reassuring impression that they loved their job and that their sole focus was the residents' well-being. It was clear that my father was in good hands - he always appeared clean and well-groomed. His room was always clean, tidy and well supplied with everything he needed. I can't speak highly enough of the facility itself or the staff. A big thank you to all concerned.

Mum moved in during the summer as she was struggling to cope independently at home, despite valiantly battling on. My aunt had previously been a resident at Newstone for almost five years until she passed away at the age of 94 so we had confidence in mum's move.

Mum had a fall in July at the home and became a permanent resident. It is a relief to know that mum is receiving the professional and caring support and assistance she needs. She enjoys the food and put on some much-needed weight and always looks clean and cared for. The home is always clean and bright and a pleasant environment to be in.

As a family, we are grateful that mum is receiving the care that she needs at Newstone House. There are some outstanding carers there and I would like to express our gratitude and admiration to all the staff, especially for their work and commitment during these challenging Covid times.

Many thanks.

My brother received the highest level of care, consideration, compassion, dignity and even affection for all the time he was at Newstone House. It was sad that my brother suffered from dementia but it was very fortunate he was able to be cared for at Newstone House by some really excellent staff.

The parents are treated with dignity and visitors like friends. I was very impressed.

It was great to finally see Mum in person after being unable to visit her due to Covid travel restrictions since she moved to Newstone House in November 2020. It was such a relief to see her more content and less troubled in herself, and that her needs and safety were all being met in such a kind and compassionate yet professional manner. I only have praise for everyone I met at the home, from the carers, companionship team, nurses, cleaners, laundry team, catering team and caretakers to management and the lovely team on reception. All their interactions with mum felt genuine, kind and loving. Her room looked lovely, as did she and it was great to see that she is entertained and is enjoying being in the lounge and beautiful gardens and getting involved in some activities on the days when she can. Newstone House is a fantastic home where nothing seems too much trouble and although it is never easy leaving after a visit, this time I know she is in good hands and I do not have to worry.

We would not hesitate to recommend Newstone House to anyone wanting first-class care for a family member or friend.

A special thank you must go to the staff for everything they did to help dad celebrate his 100th birthday, it what a fantastic effort bearing in mind the current situation and very much appreciated by dad and the family.

During the pandemic, the home has managed to keep good communication between residents and family with video calls and more recently with carefully organised safe visits. These have demonstrated to us as a family that the home has managed to continue the high quality of care in all aspects through what must be a very difficult time.

A fantastic home and wonderful staff who have made Mum feel so welcome. They are doing an amazing job under some currently difficult circumstances due to Covid 19. I have been very impressed. Mum seems very happy.

This sacrifice should be recognised/rewarded directly by the senior team now, and not forgotten when Covid-19 crisis is past.