Newstone House

Staff are always very helpful + friendly. Everywhere is very clean when you walk around the home. Food is excellent. And various activities for the residence to participate in. Always feel my mother in law is being excenly care for.

My wife having been in Newstone for a year now finds all the staff extremely helpful and a well organised home with plenty of activities to keep residents active.

My mum was only at Newstone House for four months but in that time the care she received there was absolutely outstanding. All the staff were so kind and caring, treating mum with great dignity especially in her final days as well as taking great care of us, her family, too. I cannot express in words how grateful I am to all who looked after her during her time there. This is a very special place and I have no hesitation in recommending it to anyone looking for the right place for their loved one.

I can't praise too highly for the warm, professional and friendly care given to my wife and also to me. I am 100% confident that my wife is in the right place without exception every member of staff is A1! I am delighted by the sensitivity/safety measures of the home.

I would be very confident to recommend Newstone to any family trying to select a Care Home for their elderly relative.

I was very pleased to be able to spend four weeks in Newstone House recovering from a total hip replacement. The staff were very friendly, helpful and caring. The food was delicious and the residents were very friendly. I enjoyed the daily programme of events and the outings looked interesting but I wasn't able to partake in them. I had some friends round for afternoon tea and we were catered for admirably.

There is a wide variety of enjoyable activities to choose from every day. I enjoy the singing, quizzes, artwork, and a mix of nice characters to talk to. There are regular outings, in the minibus, which makes a nice change.

I can't speak highly enough of the care and kindness being shown to Mum, it has taken a great weight off my mind and allowed me the chance to recover and rest myself after a worrying few weeks with her.

I can't fault any staff or the service given in the care of my husband.

My visitors, both family and friends, always comment how welcoming it is and how they are always met with a greeting and a smile.

My dad is a resident and everything is excellent. He is very well looked after and receives better care than if he was in hospital. The staff are lovely and very friendly and engaging, and the activities Dad takes part in are great and very suited to abilities and age group.

It was the first time I had visited my friend since he was admitted to the Care Home needing 24-hour care after becoming very ill with a long-term illness. I was amazed at the change. He looked so much better, less agitated and pain-free in a beautiful room that was sunny and peaceful. Staff I had contact with were friendly and helpful and made me very welcome.

Visited Newstone today and was incredibly impressed. The home was spotlessly clean with a great overall atmosphere. The staff were very attentive and nothing was too much trouble. I would definitely recommend Newstone to anyone who asked.

Absolutely amazing staff, with all friendly faces with bright happy smiles on. You can tell that all the staff are very committed to their jobs and make sure that the residents are very comfortable in the home from home like experience!

My father and mother came into care unexpectedly, after reaching crisis at home, this was an extremely difficult and emotional time, everyone at Newstone House, from reception to the catering team, were supportive, caring and understanding. I cannot speak highly enough of the customer service advisor, she initially showed us around the home, putting our minds at rest, she was there when Dad came in the following week and was absolutely amazing, making a very difficult time that bit easier. The home manager and all the team have exceeded our expectations and have put to rest all the fears and reservations we all had about care homes. Thank you to all concerned.

We have no complaints about this care home. During my mother's stay there were plenty of assistants around. The residents were always friendly and helpful. My mother resided in the section of the home that was dedicated to people suffering from dementia and always seemed to be happy when we visited. Medical care was prompt when required.

Newstone is incredibly well-run and has an amazing team of dedicated, professional and approachable staff. I have acted for a number of residents and they are all happy, occupied and very well looked after.

My father died in September at the age of 97, having been in Newstone House for five years and three months. During this time I visited him at least once, usually twice, a week and never once saw him treated with anything other than respect, humour and compassion. During his last year, as his dementia increased, he wasn't always the easiest resident when it came to accepting 'personal care', but the carers and nurses were endlessly patient with him and always tried to find new ways round his resistance to being showered and shaved. Everyone who came into his room addressed him by name and with real concern and cheerfulness, whether it was the nurse, the carers, the person bringing the tea and cake (for me as well as dad), the 'laundry fairy' delivering clean shirts, the chiropodist.... Both during dad's time on the ground floor and when he was moved up to the first floor, I felt totally secure, knowing that he was in the best hands. Thanks to you all for all your support.

We moved Dad into Newstone House in February this year. He had been fiercely independent, refusing to go into 'one of those places', and we were concerned if it was the right thing. It was becoming impossible for us to care for Dad at home. From the beginning, the staff at Newstone House have been exceptional. From my first introduction, guided by one staff member who introduced me to the accommodation and the culture of Newstone House, to my continued visits where we have played 'carpet skittles', quizzes and word games, I can honestly say this was the best decision we made. The time we spend with him now is truly quality time. Dad gets out on short trips to local scenic locations and cafes. It feels like being part of a big family. I think it goes beyond care. The love and attention I see being given to everyone at Newstone House is personal; it comes from every individual who works there and it clearly goes well beyond being just a job for all the staff, whatever their role. They're the best.

The level of care extended to my Father was exceptional. All the staff, medical, care, hospitality, activities, cleaning and admin all showed my Dad and indeed our whole family a great deal of affection and respect. Newstone House is a wonderful place for anyone to live, it does not feel like a care home, it feels like 'home'. You gave my Father great dignity in his last days, right to the end. We were particularly touched by the staff's 'guard of honour' when Dad was collected by the undertaker. Thank you.