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Acacia Mews Care Home - Avery Healthcare

St Albans Road East, Hatfield, Hertfordshire AL10 0FJ
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The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)
Acacia Mews Care Home - Avery Healthcare, Hatfield
I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)
Acacia Mews Care Home - Avery Healthcare, Hatfield
Acacia Mews Care Home - Avery Healthcare, Hatfield

Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.

Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.

Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The...  

Care Provided by Acacia Mews Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,350
Residential Dementia CareFrom £1,350From £1,450

Contact Acacia Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Deborah O'Hara(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (68)
  • Single Rooms with ensuite Wet Room (68)

Acacia Mews Care Home - Avery Healthcare Reviews (192)

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9.8

Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.809) out of 10, based on 84 reviews in the last 2 years. Over all time Acacia Mews Care Home - Avery Healthcare has 192 reviews.

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Showing 192 reviews matching selected criteria
Review from J M (Daughter of Resident) published on 24 July 2026 Submitted via Postal Card
Overall Experience

Had a lovely visit in the garden. When we arrived the residents were enjoying strawberries & bubbles. The staff were friendly and attentive. couldn't do enough to make sure Dad was happy.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a 5 star review. We are so please how well your Dad has settled in and made friends and of course, the garden is always a popular choice for socialising. Thank you again.

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Review from J C (Resident / Service User) published on 24 June 2026 Submitted via Postal Card
Overall Experience

I have been here for 5 days, and everyone has made me feel very welcome. The staff are all very helpful. They have helped me to meet and talk to other people. My very comfortable, a good sized and I have slept well.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews and for sharing your experience with us. It is lovely to see you settling in and meeting new people.

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Review from B K (Resident / Service User) published on 11 May 2026 Submitted via Postal Card
Overall Experience

Everything is great

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for leaving us a 5 start review. WE are so pleased that you have settled in so well and made new friends. We appreciate your feedback

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Review from B D (Resident / Service User) published on 11 May 2026 Submitted via Postal Card
Overall Experience

I am very satisfied with the care in the home, the staff are helpful and always ready to listen to any difficulties. I enjoy the activities here. There is plenty to do. The food is very agreeable and I enjoy spending time in the garden.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for leaving us a 5 star review. We are so pleased that you are enjoying your experience. I will pass your comments onto the relative teams

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Review from D B (Daughter of Resident) published on 15 April 2026 Submitted via Postal Card
Overall Experience

Thus far, my experience of the home is very positive. I found the residence to be clean and all the staff to be kind and very helpful. My mother's overall health improves daily.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a five star review for Acacia Mews and for sharing your experiences so far. We will ensure your comments are passed on to the wider teams

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Review from Richard W (Son of Resident) published on 11 March 2026 Submitted via Postal Card
Overall Experience

A first class care home with diligent staff and excellent management.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to share your thoughts and leave a review for Acacia Mews. I will ensure your kind words are passed onto the team.

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Review from Nick B (Son of Resident) published on 3 March 2026 Submitted via Postal Card
Overall Experience

Mum was calm and relaxed. The team are caring for her well.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews. Your feedback is much appreciated

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Review from N B (Son of Resident) published on 26 February 2026 Submitted via Postal Card
Overall Experience
We are so pleased with every aspect of mum's care at Acacia Mews.
Victoria and the other staff are brilliant.
The friendly, caring community is perfect.

Thank you so much.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for sharing your feedback and leaving a 5 star review for Acacia Mews. Your thoughts are invaluable to us and i will be sure to pass your comments on.

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Review from John H (Son of Resident) published on 20 February 2026 Submitted via Postal Card
Overall Experience

My mum and dad have now been in Acacia Mews for over 4 years and 1 year respectively. Throughout this time, they have received great care from all members of staff. The staff have kept us informed as and when mum and dad's care needed adjusting. Standards of cleanliness is always very high.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time for leaving a five star review for Acacia Mews. We always try to provide high standards in all areas of our service and your feedback is heartwarming.

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Review from Martin W (Son of Resident) published on 16 February 2026 Submitted via Postal Card
Overall Experience

Was very impressed with professional care for mum. From looking after her 24 hours. Staff very friendly especially Ana who took a lead in making sure everything went as well as possible for our mum

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for the wonderful review and for taking the time to share your experience.

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Review from Simon F (Son of Resident) published on 10 February 2026 Submitted via Postal Card
Overall Experience
Our experience of Acacia Mews has been excellent. My mother settled in very quickly and comfortably. She is very much enjoying being a resident.
The staff are highly professional and caring. I have had no hesitation in trusting them to support my mother.
The home is very well run and managed, and the facilities are clean and function well. Activities are a good balance between being varied and providing a reassuring routine. Food and refreshments are of high quality.

Thank you for everything, Acacia Mews.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a five star review and to share your experience with us. Your Mother is happy to get involved in many of the activities and often supports other residents to join in.

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Review from A G (Daughter of Resident) published on 5 February 2026 Submitted via Postal Card
Overall Experience

Our mum has been here since May 2024, on the dementia floor. She has always been treated with care and compassion by the staff. We are always kept informed about any medical issues that come up on our visits or by phone.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a lovely review for Acacia Mews. Thank you for sharing your experience.

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Review from Sheila W (Wife of Resident) published on 30 January 2026 Submitted via Postal Card
Overall Experience

John was treated with patience and kindness. This was extended to me and my family.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review and for sharing your experience.

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Review from N R (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card
Overall Experience

Such a warm, friendly home - Dad has been welcomed and very well cared for. We all feel reassured that he is somewhere safe.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to share your experience so far and giving a 5 star review for Acacia Mews. It is lovely to see how well your dad has settled in and enjoying the activities.

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Review from Jane J (Daughter of Resident) published on 21 January 2026 Submitted via Postal Card
Overall Experience
Dad has been very well looked after and cared for since arriving 2 weeks ago.

Staff are knowledgeable and proactive, and Dad has appreciated being able to participate in activities such as quizzes, exercise and animal visits.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews and for sharing your experience of the journey so far. Your dad has settled in well and is making new friends, it is a pleasure to support him.

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Review from D A (Son of Resident) published on 24 December 2025 Submitted via Postal Card
Overall Experience

Since arriving at Acacia Mews, my mothers whole demeanor has changed. She says there is a weight lifted off her shoulders. To her, this is timely "home". She is animated, and smiling and laughing like the old days. She so appreciates her room, the food, and all the carers.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to share your experience so far and for leaving us a five star review.

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Review from J A (Daughter-in-law of Resident) published on 24 December 2025 Submitted via Postal Card
Overall Experience

Right from the first hour mum came here she was happy with Acacia Mews. The staff are friendly, very caring and helpful. She loves it here already and has told us it is "home", thats after just one week.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a 5 star review for Acacia Mews and for sharing your experience. Your mum (in-law) has settled in really well and it is lovely to see her socialising with others.

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Review from Mark M (Son of Resident) published on 22 December 2025 Submitted via Postal Card
Overall Experience
A very warm welcome for my mother into the house. Excellent and compassionate care!

Mum has been here 3 weeks now and seems to be settling into her surroundings very well.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a 5 star review for Acacia Mews and for sharing your experience so far. Your mum has settled in really well and it is a pleasure to have her with us.

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Review from Karen M (Daughter of Resident) published on 12 December 2025 Submitted via Postal Card
Overall Experience

We are truly grateful for the exceptional kindness and care mum receives every day. The staff go above and beyond to support her with patience, dignity and genuine compassion. It brings us great comfort knowing she is in safe hands. Thank you!

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a five star review. Your mum has settled into the home well and already made some friends. Thank you for sharing your experience with us and we will be sure to pass your kind words onto the team

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Review from N C (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card
Overall Experience

I am really grateful to the staff of Acacia Mews Care Home for the way they have looked after my mother during her first experience of respite care. They have been extremely caring to ensure she settled well and felt comfortable in her brand new environment. The staff have been supportive to me by listening to any concerns I had as a caring daughter, by quickly responding with appropriate action and reassurance. I am very happy that my mother has been able to socialise and enjoy activities with the residents and staff.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews. Your mother has settled in well and enjoys the activities and company of others. We welcome your feedback and we will pass comments onto the team

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Acacia Mews Care Home - Avery Healthcare.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Acacia Mews Care Home - Avery Healthcare.

Meet the Team (8)

Ana Paven
Ana PavenJob Title:Team LeaderJoined: 2014
My name is Ana and I am 38yrs old.

I came to the UK from Romania in 2014 with my husband to build a new life.

In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.

In 2022 I changed to day shifts after I was promoted to Team Leader.

I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.

Aleksandra Tomczak
Aleksandra TomczakJob Title:Head HousekeeperJoined: 2013

My name is Aleksandra Tomczak but I like to be known as Aleks.

I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.

I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.

Interaction with the residents is a rewarding part of my role as well as working in a great team.

Suzana Murati
Suzana MuratiJob Title:Head ChefJoined: 2017

My name is Suzana, I am Albanian, and I moved to the UK in 2016. I joined Acacia Mews in March 2017, and I am now proud to be the Head Chef, leading the kitchen team and preparing nutritious, high-quality meals for our residents.

I have always had a passion for cooking and enjoy creating food that brings comfort and enjoyment while meeting our residents’ individual needs.

Through dedication and hard work, from a kitchen assistant with minimal experience, I became a sous chef in September 2019 before being promoted to Head Chef in April 2025.

I hold an NVQ Level 2, Level 2 Food Production, and Level 3 Food Safety qualifications, supporting my commitment to maintaining high standards in the kitchen.

I am proud to be part of the Acacia Mews family and look forward to continuing to make a positive difference every day.

Ionela Solomon
Ionela SolomonJob Title:AdministratorJoined: 2019

I am Ionela and it is a true honour for me to be part of the Acacia Mews team. Since joining the company in 2019 as a Bank Receptionist, I have always felt a strong sense of belonging here.

My professional development has been shaped not only by my experience but also by my academic journey. I am proud to hold a Master’s degree in Financial and Banking Management (RQF Level 7 / SCQF Level 11 / CQFW Level 7), alongside a Level 3 Diploma in Administration, PA, and Secretarial Studies completed in the UK. These achievements have given me the confidence, knowledge, and skills to grow in my role and contribute meaningfully to the team.

I take pride in being part of such a vibrant care environment, which has given me the opportunity to grow and progress—from Receptionist to Administrative Assistant, and became a full-time Home Administrator in March 2024. In my role, I warmly welcome visitors, professionals, and residents, while ensuring that all administrative processes run smoothly and efficiently.

It is always a pleasure when a resident knocks on my door with a query or simply stops for a chat in the corridor. Being able to bring a smile to someone’s day is something I truly value.

Mark Walker
Mark WalkerJob Title:Maintenance OperativeJoined: 2024

My name is Mark Walker, and I have been the Maintenance Operative at Acacia Mews since January 2024. Before that, I was the Maintenance person at another care home for 12 and a half years, so I have nearly 15yrs experience in this role.

I have always enjoyed fixing, repairing, and building things since I was a teenager, most likely stemming from building and repairing cars and motorbikes in my youth. It always gave me satisfaction! And it's something I continue to do now for the same reasons.

I was born in England, but I grew up, from age 8 onwards, in Australia and have only been back home in the UK since 2010.

I have always enjoyed the outdoors! Hunting, camping, 4x4 driving, abseiling and even owned and raced a group 3 Rally car!

Since being back in the UK, I have been into Horses, and now own 2. I have competed in the “In hand showing” with my pony and made it through to the Chiltern Thames championships in 2017, and have taken my thoroughbred hundreds of miles on rides and sponsored rides.

Bella Lech
Bella LechJob Title:Deputy ManagerJoined: 2014

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014, and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.

I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.

I really enjoy my work and can confirm we are all one big family at Avery.

My philosophy is simple: live life to the fullest, and I would like everyone to do that.

Gabi Stelmaszuk
Gabi StelmaszukJob Title:Wellbeing and Activities CoordinatorJoined: 2025

My name is Gabriela Stelmaszuk, known as Gabi, and I am the new Wellbeing and Activities Co-Ordinator. I started at Acacia Mews in April 2025. Alongside this role, I am a penultimate Health, Wellbeing, and Social Care student at Oxford Brooks University. I started my journey with Avery a year ago and have enjoyed getting to know the residents and staff alike, being part of their daily routines, and being responsible for their development during their time at Acacia Mews. I find this role very rewarding and have been in the industry for over half a decade. It is vital to me to keep developing to provide the best care for our residents and to accelerate my personal and professional growth towards becoming an occupational therapist

Victoria Butler
Victoria ButlerJob Title:Advanced Senior CarerJoined: 2012

My name is Victoria Butler, and I worked as a nurse for approximately 28 years in my native country, Ghana, specialising mainly in gynaecology. I joined Avery Healthcare in 2012 as a carer at Acacia Mews Care Home. My career progressed steadily, and in 2013 I was promoted to Senior Carer, followed shortly afterwards by Team Leader. In 2014, I was given the opportunity to train as a Home Trainer, a role that I proudly held until late 2025. I was also honoured to be part of the second group of staff enrolled on the Advanced Carers Course in 2017, an initiative introduced to support professional development and excellence in care.

Throughout my years with Avery Healthcare, I have been fortunate to receive continuous support from my Home Manager and colleagues. I have genuinely enjoyed my time with the company. While there have been occasional challenges, particularly during the COVID-19 pandemic, the positive experiences and achievements have far outweighed the difficult moments.

One of the greatest privileges of my career has been working on the Bluebell Suite since joining the home. This opportunity has enabled me to develop a deeper understanding of dementia and the unique care needs of those living with the condition. It has taught me the importance of treating every resident as an individual, recognising their personal history, preferences and dignity. For this experience, and for all the opportunities I have been given throughout my career, I am truly grateful.

Looking back on my journey, I feel proud of the contribution I have made to the lives of residents and their families. Caring for others has been more than a profession for me; it has been a privilege and a calling that has brought me great fulfilment.

Frequently Asked Questions about Acacia Mews Care Home - Avery Healthcare

What types of Care is Acacia Mews Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Acacia Mews Care Home - Avery Healthcare have?

There are 68 Single Rooms.

What are the Facilities & Services at Acacia Mews Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Acacia Mews Care Home - Avery Healthcare to the centre of Hatfield?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acacia Mews Care Home - Avery Healthcare to verify any information. View our terms and conditions. Acacia Mews Care Home - Avery Healthcare has an Enhanced Service -more info.