Crossways

Greywell Road, Up Nately, Hook RG27 9PJ
Review Us
8.9 4 Reviews
  • Crossways, Hook
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 18 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens

Funding & Fees

Weekly Charges per Person

  • RESPITE Self-Funded Nursing Care: £1300 – £1700

These prices are only a guideline, please contact Crossways to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Aamir Iqbal (Manager)

Local Authority / Social Services

Admission Criteria

  • Social Services, NHS and Private
  • Ages 65+

Room Information

  • Single Rooms (18)

Visiting

  • Please contact the home manager for arrangements in place to make an appointment.

Parking

  • A good size Car Park is within the grounds.

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Crossways Reviews (4)

8.9

Crossways has a Review Score of 8.9 (8.883) out of 10, based on 3 reviews in the last 2 years. Over all time Crossways has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
3
3
3
1

Review from Amanda P (Wife of Resident) published on 17 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are incredibly caring and do an amazing job. My husband is no longer able to communicate verbally, but they are very good at understanding his needs. I haven't given a rating for activities because my husband is at the stage where he is no longer able to take part.

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Cleanliness

Treated with Dignity

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Value for Money

Review from G S (Son of Resident) published on 17 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has advanced vascular dementia and needs round the clock care. The nursing home provides very well to her complex needs, but perhaps most importantly they seem to do that with genuine empathy , treating her with respect, anticipating and responding to her needs.it feels like a safe and warm place.

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Treated with Dignity

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Review from G S (Friend of Resident) published on 9 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit an old friend who is resident here. She looks well and well cared for and the staff are always friendly, helpful and caring.


This is not a new hotel style home, but it does provide good care and and security for the residents.

Reply from P Mason, Operations Manager at Crossways

Thank you so much for the positive feedback. We don't boast chandeliers or spiral staircase, but It is a privilege providing care and support. Our manager and staff aim to promote a home from home experience and will be encouraged by your kind words. Thank you again

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Review from Lynda L (Daughter of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossways is a very friendly nursing home. Mum has been there very nearly 10 years. The staff treat her with respect and kindness, although now bedridden, staff take the time with her. Her face lights up when she sees them. The home is always clean with no funny smells! Well done Crossways. You should
be praised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Current Review Score: 8.9 (8.883)

Overview of Review Score

The Review Score of 8.9 (8.883) out of 10 for Crossways is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Crossways is calculated as follows: ( (25 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 30 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.083 Points relating to the number of positive Reviews for Crossways is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6. 3 Positive Reviews ÷ 3.6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Crossways

What types of Care is Crossways registered for?

Older Person Care, Dementia, Physical Disability, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Crossways have?

There are 18 Single Rooms.

What are the Facilities & Services at Crossways?

Own Furniture if required, Smoking not permitted, Lift, Wheelchair Access & Gardens are some of the Facilities & Services.

How far is Crossways to the centre of Hook?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crossways to verify any information. View our terms and conditions. Crossways has an Basic Service - more info.