Hill House Nursing and Dementia Home

Beacon Hill Road, Ewshot, Farnham GU10 5DB
Review Us
9.9 193 Reviews
  • Hill House Nursing and Dementia Home, Farnham
Hill House Nursing and Dementia Home is a purpose built, 56-bedroom home, committed to the highest standards of care and service, within a friendly and happy family run home. The home is rated Outstanding in caring and Good Overall by CQC (April 2022).

The aim is to provide the highest level of care in a dignified and compassionate way, with the best facilities and equipment in a comfortable home with trained experienced staff. There is a full and diverse activities programme for the residents put on throughout the home, providing many opportunities to socialise, participate and pursue their own interests. Outside there are beautiful, landscaped gardens and courtyards planted with year-round colour which are accessed by level, flat paths.

Qualified nurses and trained carers try and improve the quality of life for those who have chosen to live at the home. The approach is not one routine fits all, but rather a more personal care plan that makes allowances for the individuals' needs and concerns. The residents are at the centre of the home helping to create the Chef's menu's and choosing the activities programme. Everyone at Hill House wants the residents to be well cared for, happy and enjoy living at Hill House.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shabana Hullemuth (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (52)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Visitors welcome, no restriction on visiting times.

Parking

  • On site parking

Hill House Nursing and Dementia Home Reviews (193)

Total of 193, showing 1-20
9.9

Hill House Nursing and Dementia Home has a Review Score of 9.9 (9.877) out of 10, based on 74 reviews in the last 2 years. Over all time Hill House Nursing and Dementia Home has 193 reviews.

Overall Experience

  • 179
  • 14
  • 0
  • 0
  • 0

Date Published

193
31
43
74
119
Overall Experience  Overall Experience 5.0 out of 5

It's difficult moving a loved one to a care home and there is inevitably a settling in period. After a challenging initial time Mum has settled in remarkably well. She looks and seems well and is much more engaged and lively than when she was at home. The staff are exceptional - polite, caring and welcoming.
Importantly Mum seems to both respect and like them.
Moving Mum to Hill House has been the right decision and I'm relieved to see her enjoying her twilight years.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home for 3 months now and we are so pleased with the care and support she has received. Like many, it was a very difficult decision, she has dementia but wanted to stay in her own home. My brother and I made the decision to move her as we were worried about how she was coping
at home and we wanted to be closer geographically to her. The first few days were unsettling but now we can visit at any time, she is always pleased to see us and she gets involved with activities every day! She has settled in extremely well and all the staff have been absolutely fantastic. She is still mobile but has support with hygiene and dressing. She loves the food and the structure of the day really suits her. We cannot recommend the care home enough. Thank you!

Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia Home

Thank you entrusting us with your mum's care. It's fantastic to see how well she has settled into life at the home, and she has become part of our Hill House family.We're so pleased that your mum is especially enjoying the food, we will forward the compliment to our chef and hospitality team!Thank you for taking the time to share your positive experience, it is appreciated by us all at Hill House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Our last visit was to see our mum as she passed away.The staff looked after mum 24 hours a day when we were not there.When we visited we were given tea, coffee ,cakes and biscuits and later home made sandwiches from the kitchen.We were told that if we wanted to stay over there was a room for us.Mum
was at the home for four years the care she received was always first class.The staff from kitchen,reception,care,nursing,activities and office have always been caring attentive and friendly.They have all done a marvellous job from day one.They are all heroes in my eyes.

Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia Home

It was an honour to care for your mum, thank you for entrusting us with her care. Your review is so appreciated by all the team. We are so proud to go above and beyond for our residents and families, thank you for recognising this. We wish you all the best in the future, and please don't hesitate to get in touch if there is anything we can support you with.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My Mother was in the dementia section of Hill House for two months until her death. We chose Hill House because she had been there on two previous occasions, for respite care, and we knew that she would be well looked after.
The staff were, without exception, amazing. They were attentive to her needs,
warm and caring, smiling and cheerful. They always maintained her dignity, and I never felt that she was neglected in any way. My Mother was able to do absolutely nothing for herself, but the staff were patient, never rushed or complained, they just dealt with everything gently, and at the right pace for my Mother.
It was a difficult time for me when my Mother was so ill, and we knew that the end was close. But the staff always greeted me warmly, would ask me how I was doing, made me a never ending supply of cups of tea, and would give me hugs when I became tearful. So I felt as if they were actually caring for both of us.

Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia Home

Thank you for kindly taking the time to write a review, it's greatly appreciated by all of the staff. On behalf of the team, I would also like to offer our deepest condolences to you at this time. It was an honour to care for your Mother, we hope to have brought you both comfort during those last months. Thank you again, and we wish you and the family all the best for the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I've visited this home many times and I always find the staff amazing and the general care for residents very good.
Food looks good too.
Great warm care home and great staff.
Manager is on point.
Always seems clean and tidy.

Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia Home

Thank you for taking the time to leave such a positive review of the home, it's greatly appreciated by the team. Offering great care to the residents is our priority, as well as having a warm environment for both residents, friends, family and visitors. Thank you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Hill House, Mum has received excellent care from all the staff. We are notified about all aspects of her care and her care plan is reviewed regularly with us. There are also updates about the varied and fun activities that residents can choose to be involved in. What really stands
out for us though, is the dedication, kindness and respect that the staff show towards mum and we can't thank them enough for that. Mum is happy and settled here.

Reply from Hannah Webb, HR and Finance Advisor at Hill House Nursing and Dementia Home

Thank you for taking the time to share your positive experience of Hill House. It's an honour to care for her, and all the team are so pleased that your Mum is so happily settled into life at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident since July 2024, she has dementia and needs full time nursing care. The staff have been amazing at making her welcome and helping her to settle in. We get regular updates about how mum is doing and if there are any issues that come up, which is very reassuring. The staff
are also very welcoming to us when we visit, which really helps make time we spend with Mum as relaxing as possible. I have seen how the staff reassure the residents when they are distressed, including my Mum. There are lots of different activities that the staff encourage Mum to join in with, and it is lovely to see some of the photos from these events. The overall care provided is very good, and it a very safe and caring environment.

Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia Home

We are so pleased that your Mum has settled so well into life at Hill House, it's a privilege to care for her. Thank you for taking the time to leave a review, your kind words will mean so much to all of the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mum continues to receive excellent care. She is loved and valued by the staff and treated with respect and dignity. The continuity of care staff and nurses is highly valued and communication between them and myself is ongoing and informative. The relationships I have built with staff during the last
three years have meant that each visit to mum is like visiting family; a significant part of the support needed whilst watching a loved one decline.
This is a hideous disease but knowing that my mum is safe and well cared for every day makes a huge difference to her family.
Thankyou .

Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia Home

Thank you for taking the time to write a review, recognising our excellent care; your fantastic feedback means so much to all of the team. It's an honour to care for your mum, and she is truly part of the Hill House family. Thank you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Hill House for 1 1/2 yrs now. It was a struggle for her to even accept going into a nursing home but now she calls it her home and is very happy there. All the staff are amazing, very friendly, nothing is too much trouble, dedicated, caring, approachable and just a wonderful team.
We are regularly kept up to date with her health and wellbeing. Activities are well structured and love the themed weeks ensuring that there is plenty to do. She is even doing things like knitting and colouring which she loved to do but we could not get her to do at home. Rooms are decorated lovely and spotlessly clean. Food is lovely and varied. Regular meetings for family with the proprietor who ensures every complaint, suggestion, ideas are listened to and actioned. I feel that if i'm away on holiday my mum is well cared for in everyway which gives me peace of mind and comfort to know she is in very good hands. Thoroughly recommend to the highest standard of care.

Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia Home

Thank you for taking the time to leave a review and sharing your amazing feedback about the home. The Hill House team will be so pleased to read this. It's fantastic that your mum is so happily settled into a full life at the home. Thank you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied overall with the care given to my mother over the last 18 months, particularly by the general carers who have shown a great deal of compassion, empathy and patience. I'm extremely grateful to them for all they do.

Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia Home

Thank you for taking the time to leave a review. It is an honour to care for your mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that I chose Hill House for the ongoing care for my father. All the staff from the nurses to the carers, reception, entertainment team, kitchen team and laundry/maintenance all provide exceptional service and care to the residents and their families and go above and beyond in their everyday
tasks. The nursing staff are always available to answer any questions/concerns and provide regular medical updates with prompt intervention where necessary.

Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia Home

Thank you for sharing a 5-star review of your experience of the home. Your kind words mean so much to all of the staff at Hill House. Thank you for letting us care for your father.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Hill House for the last 13 months, suffering from dementia. Every time I visit I'm welcomed with warm smiles from all the staff. They know you by name, they always make time for a chat and you're made to feel like you're part of a really big family.
All the staff have really taken the
time to get to know mum and understand her needs, which is particularly important as she has very limited verbal skills. They know what activities she enjoys and what she doesn't and you can see they put that knowledge into practice.
Mum's care is fantastic and she couldn't be in a better place. Everyone is so lovely with her; patient, caring and kind. I know that in Hill House she is happy, safe, well looked after and always treated with compassion and dignity. All the staff are approachable and I know that if I have any questions or concerns they will be dealt with immediately, however I rarely need to ask any questions because the communication, both written and verbal is so good.

Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia Home

Thank you for sharing your positive experience of the home - all of the team will be so touched to hear your kind words. You and your Mum are part of the Hill House family. Thank you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Hill House since September 2022. I'm very pleased about how she has been consistently looked after since then. My mother is in a wheelchair, has macular degeneration and can barely see and hard of hearing
The carers are so attentive and my mother is relaxed and confident
with those who look after her every need. The nurse are in hand for chats about mum. There is good communication between the home and myself
The home is spotless. It's a happy home where relatives feel welcome and the layout means the lounge and activities take place in one area so there's always feeling of life going on around my mother even if she can't join in all the activities she's still part of the group Having looked at other homes I'm extremely happy that at nearly 99 my mum feels wanted and cared for by people who are her family in so many ways. This is so reassuring for me

Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia Home

It is an honour and a privilege to care for your mum. Thank you for taking the time to leave a review and share your positive experience of our happy home. Your feedback means so much to all of the staff at Hill House, thank you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My 93 yr old Mother has been a resident of Hill house for over a year now and I have to say I have no complaints whatsoever. All the staff from the carers, nurses, events team, reception etc. are incredible. They go over and above in all they do. The genuine care is always given with a smile. The atmosphere
is always welcoming and friendly. My Mother had a birthday gathering which was prepared beautifully by the events staff, who couldn't have been more accommodating. I never worry when I leave Hill House, as I know she is happy and well looked after. I would highly recommend to anyone.

Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia Home

Thank you for taking the time to share your positive experience of Hill House. The whole team will be so pleased to read your kind words. It was a joy to help your Mother celebrate her birthday. It is an honour to accommodate our residents to enjoy all of their special occasions, alongside family, friends and the team. Thank you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mother was previously at Woodlands house but moved over to Hill House a couple of years ago when her dementia worsened and she needed more medical care for some of the side effects, such as swallowing issues. She settled in quickly there and takes part in activities. The staff are exceptional and
the atmosphere there is always of genuine care. Hill House provides simply the best care and are right to be proud of that. The people working there are always brimming with kindness, attentiveness and respect. I have never once doubted that my mum is in the best possible place, for this time of her life. She deserves nothing but the best and somehow we managed to find exactly that for her! Special thank you to the manager, who keeps me in the loop and arranges video calls, because I live and work in Arctic Canada. Thankfully my brother lives a short drive away from Hill House and is able to visit regularly in person and enjoys the family activities.

Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia Home

Thank you for taking the time to leave such a positive review. It's fantastic to see how well your mother has settled into life at Hill House; it's an honour to be able to provide the best possible care for her. The manager, and all of the team, are so pleased to read your kind feedback, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Hill House is by far the best care home we encountered when it came time for Mum to go into dementia care. It is well run, properly staffed and offers a friendly and cheerful home, combined with top-quality professional nursing and personal care. My family and I could not recommend Hill House any higher!

Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia Home

Thank you for taking the time to leave a review that reflects the fantastic care we offer at Hill House, the whole team will be so pleased to read it. It's an privilege to care for your Mum, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Hill House for 2 years. The Staff there are wonderful - Care staff, entertainers, reception, nurses - all very caring, welcoming and patient. The facilities are good and are clean. The garden is a delightful refuge when the weather is good,


The nursing staff are excellent in keeping

us informed as to mum's health. And the chef is great at catering to mum's wishes.


I am welcomed every time I visit & when I leave I feel reassured Mum is in good hands.

Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia Home

Thank you for sharing such a positive review which recognises all of the wonderful team at Hill House, both care and auxiliary. It is a privilege to care for your Mum, and we are so pleased that you enjoy your visits to the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I really enjoyed the peaceful atmosphere, and the residents seemed happy and well taken care of. The staff were super friendly and polite, and everything was so clean and tidy. They took the time to check in and make sure everything was just right. Honestly, I would definitely recommend this place for
my own family!

Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia Home

Thank you for sharing your positive experience of Hill House, your review means so much to all of the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Our relative has settled well and the improvement in her emotional wellbeing has been reassuring. Even though she only has a few memories she is bringing them up in conversations again. She is kept entertained and keeps staff on their toes. All staff from managers to reception are warm and friendly
also very caring.

Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia Home

We are so pleased to see how well your relative has settled into life at Hill House, it's a joy to care for her. Thank you for taking the time to leave a review, it is appreciated by all of the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Hill House for well over 2 years, suffering from dementia. Whatever time of day I call in, I am always welcomed and feel 'part of the family' there. It makes visiting so much more enjoyable. My mother's care is better than I could have hoped for. All the staff are kind and caring
and have endless patience, even at the end of a long day. The home manager and nursing staff are all approachable and ready to listen if I have any concerns or if I just need reassurance. They are very aware of all the residents and what is going on because they are hands-on and regularly visit the various lounges. The activities staff go over and above to catch the interest of the residents with fun things to do, including singing and dancing.

Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia Home

We are so pleased to have you and your mother as part of the Hill House family. Thank you for sharing such positive feedback; all of the staff at Hill House will be so pleased to read it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Hill House Nursing and Dementia Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 74 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 74 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Hill House Nursing and Dementia Home is calculated as follows: ( (768 Excellents x 5) + (83 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 862 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill House Nursing and Dementia Home is based on 74 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 74 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2017

Overall
Good

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Awards / Recognitions (13)

Loading...

Meet the Team (14)

Alison

Alison Lee

Job Title: Proprietor

Joined: 1998

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.


I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Laura

Laura Cooper

Job Title: General Manager

Joined: 2015

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

Shabana

Shabana

Job Title: Home Manager

I’m Shabana the manager at Hill House Nursing Home. I have a combined experience of 23 years in nursing and care management both in the UK and overseas. My values and passions have been consistent from the start. I pride myself on the quality and high standard of care with a person- centred approach based on each individual resident by creating and supporting a homely and warm atmosphere where residents feel safe and well cared for. I’ve thoroughly enjoyed my time so far at Hill House especially due to the friendliness and resilience of the staff and the warmth of the residents which I believe is a truly special place to live and work.

Cristy

Cristy

Job Title: Deputy Home Manager

My name is Cristy, I am deputy manager at Hill House with many years of nursing and management experience. I specialise in elderly care. I am extremely proud of my role at Hill House and enjoy working with such a dedicated and warm-hearted team of carers, nurses and management. My passion in life is to ensure our residents are happy and receive outstanding care.

Ben

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.


I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

James

James Blight

Job Title: Hospitality Manager

Joined: 2022

I have over 25 years of experience in Hospitality, mostly as a chef. Prior to joining Woodlands and Hill Brow, I spent 5 years working in a luxury care home in Andover, overseeing the kitchens, housekeeping, activities and maintenance departments. I really enjoy seeing happy residents enjoying their food and having fulfilled lives.


My goal is that my contribution through experience, passion and determination gives everyone living at Hill House the best possible quality of life.

Nicoleta

Nicoleta Apostu

Job Title: Senior Nurse and Clinical Lead

Joined: 2016

My name is Nicoleta Apostu and I am the Senior Nurse and Clinical Lead at Hill House. I joined Woodlands and Hill Brow Ltd in 2016, after working in a number of other nursing homes previously. I was drawn to Hill House because of its reputation for delivering outstanding care.


It is my belief our residents should receive excellent nursing care and I am proud to be part of the team at Hill House.

Alex

Alex Fenics

Job Title: Nurse

Joined: 2023

Hello, my name is Alex and I have not been at Hill House as long as most of the team. I am really enjoying my role, the home and caring for the residents. The management team and carers are always looking for ways to provide outstanding care for the residents and welcome working with the residents and families so the care is personalised for each resident and their needs and the fact the company never use agency staff goes a long way to support this.

Helen

Helen Evans

Job Title: Team Leader

Joined: 2011

My name is Helen Evans. I am a Team Leader at Hill House Nursing Home. I joined Hill House in 2011, having previously worked at Woodlands and Hill Brow. My passion in life is looking after people. I really enjoy caring for all our residents and their different needs and being an important member of the team at Hill House.

Gita

Gita Lama

Job Title: Senior Carer

Joined: 2018

I have been working with Woodlands & Hillbrow since 2018 going from a carer to a senior carer, I am proud of all I have achieved. Caring for our residents is my main priority. My goal is to make sure they are happy and comfortable. I also enjoy working with such a great team and the managers care about the residents and the staff. They understand that caring for us helps us to provide outstanding care for the residents.

Ryan

Ryan

Job Title: Head Chef

Joined: 2016

Hello my name is Ryan, I have been a Chef for the company for over 5 years. I love my role as Chef and making a difference to the resident’s nutrition and hydration. I really enjoy seeing the residents enjoying my freshly prepared meals.
Woodlands and Hill Brow is a fantastic company to work for and it is an honour to be part of a fantastic home and team which never uses any agency staff.

Marianne

Marianne

Job Title: Reception

My name is Marianne and I’ve been working in Hill House as a receptionist/administrator since 2018. I love my job, welcoming visitors and family members into the home and working hand in hand with our care staff and activities team to make our residents happy.

Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.

Steve

Steve Johnson

Job Title: Chef

I'm Steve, and I have the privilege of working as a Chef at Farnham Mill. It brings me immense joy to be part of a company that truly cares for its employees and fosters a supportive atmosphere. The management team is exceptional, always putting the well-being of both the residents and staff at the forefront.


One of the most rewarding aspects of my role is preparing meals for our residents. I make it a point to engage with each person individually, learning about their favourite foods and drinks. Their happiness is my priority, creating wholesome, delicious, and nutritious meals that they genuinely enjoy.


In addition to my kitchen duties, I also manage the chefs' table and cooking club at both Farnham Mill and Hill House. It’s my passion to encourage our residents to explore their culinary skills and creativity, ensuring that we keep that spirit alive together.

Frequently Asked Questions about Hill House Nursing and Dementia Home

What types of Care is Hill House Nursing and Dementia Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hill House Nursing and Dementia Home have?

There are 52 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Hill House Nursing and Dementia Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hill House Nursing and Dementia Home to the centre of Farnham?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hill House Nursing and Dementia Home to verify any information. View our terms and conditions. Hill House Nursing and Dementia Home has an Enhanced Service - more info.