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- Hill House Nursing and Dementia Home







Hill House Nursing and Dementia Home is a purpose built, 56-bedroom home, committed to the highest standards of care and service, within a friendly and happy family run home. The home is rated Outstanding in caring and Good Overall by CQC (April 2022).
The aim is to provide the highest level of care in a dignified and compassionate way, with the best facilities and equipment in a comfortable home with trained...
Care Provided by Hill House Nursing and Dementia Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Hill House Nursing and Dementia Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Woodlands & Hillbrow Ltd
- Private Owned
Person in charge
- Shabana Hullemuth(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (52)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (52)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- Visitors welcome, no restriction on visiting times.
Parking
- On site parking
Hill House Nursing and Dementia Home Reviews (204)
Hill House Nursing and Dementia Home has a Review Score of 9.9 (9.874) out of 10, based on 61 reviews in the last 2 years.
Over all time Hill House Nursing and Dementia Home has 204 reviews.
Everyone was very friendly and caring. My husband was happy and obviously well looked after. My only problem was being unable to visit every day and the covid restrictions which prevented anyone else from visiting. No fault of the home. I will certainly consider sending my husband again when necessary. Thank you for your exemplary support.
I am so thankful to all the staff for the kindness and exemplary care that was given to my mum. (The staff also looked after me which was just so nice.)
In my short time of visiting Hill House the things that struck me were that the staff were really professional, happy and motivated in their roles, and they worked well as a team.
My mum's room and bathroom were spotlessly clean, and very well maintained. Throughout the building there are carefully chosen pictures which provide a calming interest.
One thing I liked about the layout, in general, was that reception was situated in a large day room for the residents which I felt gave a family feel to the whole setup.
I will always be grateful to the staff and management of Hill House.
Thank you so much for taking the time to do this lovely review for Hill House. All of the team feel blessed to have been able to care for your mother.
My Aunt moved to Hill House in September following a dementia diagnosis and fall at home. The whole team have been extremely understanding in what was a difficult situation and I cannot thank them enough for taking such care with her particular needs. Communication is excellent - we are informed immediately if there are any significant updates for my Aunt and as we live out of the area, we really appreciate this and the weekly newsletter which tells us about the many activities. In addition, there are monthly update emails specifically about my Aunt, which are very helpful. It is a huge relief to our family that Hill House were able to accommodate my Aunt and to know that she is being looked after in a safe and caring environment. I was very anxious about her going into care but I needn't have worried and would not hesitate to recommend Hill House.
Thank you so much for your review. The team are so pleased your Aunt has settled in so well at Hill House.
You not only understood and worked around our Mothers foibles, but latterly she became far more integrated and involved in the home and many of the activities. This directly led to a massive improvement in her general well-being and happiness.
What the team do at Hill House is in many ways quite miraculous. Nobody wants to grow old and lose their faculties (in various ways) and it was all dealt with very graciously. Whilst our mother was only there for 9 months, we strongly believe that after a few months of adjusting, it was on balance probably the happiest she had been for a number of years.
Many thanks once again, you deserve to be proud of what you all do.
We were all sad at the passing of your mother, we are always honoured to care for our residents. Thank you so much for your kind words and for taking the time to do a review for the team at Hill House.
Hill House is a homely place where my grandmother was a resident for many, many years. The care is second to none, Hill House has a real family feel rather than being just a care home! We all know older people who are set in their ways can be difficult, especially with dementia setting it in. You will not find a lovelier place or staff to look after your loved one in their final years! Thank you to all the Hill House staff! We will be forever grateful for the care and respect you have shown not just my grandmother but our family also! Keep doing what you are doing! Much love and Merry Christmas to you all.
The team will be very pleased to read your lovely review, thank you. We so are so happy to have your grandmother with us in the home, I know everyone has a real love for her.
Mum had a bumpy start at Hill House after the move from residential care due to her rapidly progressing illness. The team at Hill House worked with us to understand her unique needs and as a family, we have greatly appreciated this. We have at all times been consulted when medical input has been required and receive regular updates. Care staff have shown incredible patience and kindness and for this, we are very grateful. We are reassured that Mum is now in a safe and caring environment.
We are all so pleased your Mother is settling in well at Hill House. She likes to spend time in the lounge with the other residents. Thank you for taking the time to do a review, all of the team will be pleased to read it.
The Nursing and Care staff looked after Mum so well in spite of her frailty and the complexities of Dementia and Alzheimers. Communication was excellent and we couldn't have asked for more care and support.
Thank you so much for taking the time to do a review of Hill House. All of the team will be very pleased to read it.
We have been delighted with the care and attention shown by Hill House. My mother moved to the home in December 2021 and has received love and attention on a 24/7 basis. Her condition is one which requires nursing care. Her communication ability is very limited. The nursing and care team have been extremely understanding and she is clearly contented. We have no complaints whatsoever. From a family point of view, we are very happy with the home. The staff are particularly attentive and helpful - reassuringly, they do not 'sugar-coat' their advice. Daily activities are worth a special mention - all varied and focussed on providing maximum benefit to the residents. All family members receive a weekly newsletter containing photos of all the residents, clearly having a good time.
Thank you for doing a kind, supportive review of the team at Hill House. We are all honoured to care for your mother.
I cannot sing the praises of this nursing home enough.
While searching for somewhere for my father to live, I started to become a bit disillusioned and felt that all nursing care was pretty much the same.
On discovering Hill House, I soon realised that this was not the case. It was the only place I found that didn't use agency staff so the continuity of care is exceptional. My father sees the same people every day rather than having a constantly changing stream of staff passing through. The staff make an enormous effort to get to know every resident and always welcome information from relatives that will help them enjoy their time there. If there are ever issues or concerns they are quickly addressed and dealt with. There are multiple activities daily and regular email updates. It's extremely welcoming and I would recommend it to anyone. I can't thank the staff enough for their care and incredible hard work.
The team will be so pleased to see your lovely review. Everyone loves to care for your father and to see you in the home. Thank you so much for taking the time to share your thoughts.
A great home with lots of activities for the residents and plenty of care and support for both the social and health aspects. My mother-in-law has settled in very quickly and, at almost 98, appears to be thriving!
Thank you so much for taking the time to do a lovely review for the staff at Hill House, they will be so pleased to read it. We are all so happy to have your mother in law in the home.
I can't fault the care that Hill House and Farnham Mill have provided to my father for the last few months. He has been going into the home regularly for respite care and has always been extremely accommodating to him. The communication between the home and myself has been outstanding and always keeps me and the rest of my family in the loop. They have also been extremely careful with Covid precautions.
Thank you for your lovely review for both Hill House and Farnham Mill; the staff will be pleased to see it. We are honoured to care for your father.
All of the staff are extremely caring and their help has enabled me to get back on my feet again. The food is of a good standard and the supply of tea or coffee if you wish is endless. The owner is a frequent visitor, talking and listening to both residents and staff which for me is a very positive thing.
Thank you so much for your thoughtful review. We are so pleased you are happy with us at Hill House. All the team feel honoured to have you in the home.
Needed to get my 94 year old Mum into care after four falls in five days. Looked at Hill House just along the road and they were extremely helpful in smoothing the transition from hospital to their care. Since then everyone at the home has assisted to make Mum feel at home. Unlike some homes, there are no foul smells. Everywhere is clean, bright and airy. All the staff are cheerful and will do anything to help, even when Mum is having a bad day they always try to cheer her up. For the past few years during lockdown Mum was confined to her bungalow and sleeping most of the day, sometimes not even bothering to dress. Now she has a routine and the wonderful entertainments girls get her involved in several activities providing much extra stimulation lacking before. From being an independent person Mum has found it very difficult to ask for the help she now needs. All the staff, without exception, are there to help, are considerate, and have made Mum feel welcome and safe. Thank you.
Thank you for your kind, thoughtful review. We are so pleased your mother has settled, we love having her in the home. I will ensure all the team get to see your kind words.
Deteriorating circumstances forced me to search for a good nursing home to care for my Mother and my Stepfather. The hospital my Stepfather was being discharged from made clear that he needed nursing care with hoist facilities. Hill House has so much more. The nursing staff are properly trained professionals who are dedicated in making life as happy and pleasant as it can be for its residents. Nothing is too much trouble for the staff, always there at a push of the button. It is a bright and light building with lovely decor and lots of pictures everywhere. I receive regular reviews about the activities with photos, organised in the home, as well as reports about the medical wellbeing of both parents. Very reassuring. I feel very content that I have found a lovely home for them both at 99yrs of age with lovely people to look after them.
Thank you so much for your kind review. The staff have loved having your mom in the home. They will be so pleased to see their dedication is appreciated.
With daily help, l was able to care for my wife at home until her Alzheimer’s reached quite an advanced stage. Eventually, l realised that she needed more care and physical assistance than l could provide at home so after some research and a visit to Hill House we decided that she should become resident there. She moved in at the end of April and has settled in well so far as l can tell. The staff at all levels are very caring and were only too willing to help us celebrate our Diamond Wedding in June with a cake and a small tea party. With a continuing deterioration in her mobility, cognitive powers and general health my wife has recently moved to a room in the nursing area where l am sure she is being well looked after. Despite Covid restrictions l have been able to visit her daily and for that l am very grateful.
Thank you very much for your kind, considered review. We are so happy you your wife is happy with us at Hill House and we also enjoy having your visits too.
I would recommend Hill House Nursing and Dementia Home without any reservation. The care my mother received was excellent - it was personal, kind, consistent and highly skilled, and there was always fun when she needed a lift. She loved all the activities put on by the events team, to the point that she ditched her afternoon rest immediately on moving in so as not to miss anything! When she declined and spent increasing time in bed, she continued to be supported with visits and company. I often found someone in her room on my arrival, perhaps reading bits from the newspaper or chatting. We were so grateful for the expert nursing care she received during the last weeks, for their deep expertise, calm and kindness. We had been torn over her remaining in her own home with full time carers or moving her into a nursing home - as matters turned out, she simply could not have received the same standard of care in her own home, as she needed the specialist nursing.
Thank you very much for your kind review. We are honoured to have cared for your mother. She was a joy to have in the home and everyone misses her.
On my first visit, I knew myself and my siblings had made the right decision with Hill House.
Her room is amazing, and she has put on a stone in weight!
The staff are all amazing, and the care they give to my mum is second to none!
Mum tells people she is living in a hotel!!!
The activities are amazing, as are the team. There is always something going on.
Myself and my family are really impressed with everything at Hill House.
Mum is very happy and settled living there. She has never once asked to come home.
We are so pleased your mother is happy at Hill House and that you and your family are pleased. We are all honoured to be able to care for your Mum.
I had a connection with Hill House Nursing and Dementia Home through a previous family member who had been a resident, but on this occasion had to arrange care for a terminally ill friend. Nothing was too much trouble! The staff were delightful and fully informed, always making efforts to contact me with concerns and speak with me if visiting. These things can never be easy, and given the prognosis, my friend was made to feel comfortable until the very end. The expertise and thorough manner in how his case was handled, meant that medication was administered in such ways, that pain was avoided and dignity was kept at all times. It is a very special place, with special people, from the nurses to the managers. A home with real heart and soul!
Thank you so much for taking the time to do this lovely review for the Hill House staff, they will be so pleased to read it. We are all honoured to have been able to care for your friend in his final days.
I was very impressed with the care and compassion shown to my father in the short time he was at the nursing home. It was a very difficult time and the staff were very attentive and friendly towards my sister and myself. I would like to thank the liaison manager for the support she gave me for what was a very emotional day and will forever be grateful. I would highly recommend Hill House Nursing and Dementia Home for the care they give to the residents and the family atmosphere they create.
Thank you for your kind review of Hill House. All the staff were honoured to care for your father.
The care that my mother received at Hill House was outstanding. The staff show great diligence and sensitivity, caring for both her emotional and physical needs. I felt she was kept safe during the pandemic, and great care was taken to maintain this. The home has a lovely atmosphere of kindness and respect, with experienced staff whom you felt you could trust and who offered us such professional advice at what was a very difficult time for us as a family. I would have no hesitation in recommending Hill House to anyone.
Thank you so much for taking the time to do such a lovely review for Hill House. We were honoured to care for your mother and loved having her in the home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 October 2017Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 15 Jun 2026
We are celebrating our 50th anniversary this year at Woodlands Residential Care home! This special occasion marks five decades of family-led care in Hampshire, started by Gillian Lee. As the...
- 19 Mar 2026
We're so pleased to announce the launch of our updated summer menus across all four homes. The new menus offer a four week rotation, ensuring a wide variety of choice,...
- 16 Mar 2026
On Friday 19th December, Hill Brow received a routine unannounced visit from an Environmental Health Officer. We're pleased to share that the home was once again awarded a 5-star Food...
There are no upcoming events for Hill House Nursing and Dementia Home.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Woodlands & Hillbrow Ltd
- 31 Jan 2024Recipient: Woodlands & Hillbrow Ltd
- 28 Feb 2023Recipient: Woodlands & Hillbrow Ltd
Meet the Team (15)

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.
I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

I’m Shabana the manager at Hill House Nursing Home. I have a combined experience of 23 years in nursing and care management both in the UK and overseas. My values and passions have been consistent from the start. I pride myself on the quality and high standard of care with a person- centred approach based on each individual resident by creating and supporting a homely and warm atmosphere where residents feel safe and well cared for. I’ve thoroughly enjoyed my time so far at Hill House especially due to the friendliness and resilience of the staff and the warmth of the residents which I believe is a truly special place to live and work.

My name is Cristy, I am deputy manager at Hill House with many years of nursing and management experience. I specialise in elderly care. I am extremely proud of my role at Hill House and enjoy working with such a dedicated and warm-hearted team of carers, nurses and management. My passion in life is to ensure our residents are happy and receive outstanding care.

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.
I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

I have over 25 years of experience in Hospitality, mostly as a chef. Prior to joining Woodlands and Hill Brow, I spent 5 years working in a luxury care home in Andover, overseeing the kitchens, housekeeping, activities and maintenance departments. I really enjoy seeing happy residents enjoying their food and having fulfilled lives.
My goal is that my contribution through experience, passion and determination gives everyone living at Hill House the best possible quality of life.

I have worked in the health and social care sector for the last 13 years. Every role has been in and around training and development. Being able to develop our staff to deliver even greater care and service to our residents is something I take great pride in. Woodlands & Hill Brow is a family-run business, and this is one of the main reasons I wanted to move here, away from more corporate roles.

My name is Nicoleta Apostu and I am the Senior Nurse and Clinical Lead at Hill House. I joined Woodlands and Hill Brow Ltd in 2016, after working in a number of other nursing homes previously. I was drawn to Hill House because of its reputation for delivering outstanding care.
It is my belief our residents should receive excellent nursing care and I am proud to be part of the team at Hill House.

Hello, my name is Alex and I have not been at Hill House as long as most of the team. I am really enjoying my role, the home and caring for the residents. The management team and carers are always looking for ways to provide outstanding care for the residents and welcome working with the residents and families so the care is personalised for each resident and their needs and the fact the company never use agency staff goes a long way to support this.

My name is Helen Evans. I am a Team Leader at Hill House Nursing Home. I joined Hill House in 2011, having previously worked at Woodlands and Hill Brow. My passion in life is looking after people. I really enjoy caring for all our residents and their different needs and being an important member of the team at Hill House.

I have been working with Woodlands & Hillbrow since 2018 going from a carer to a senior carer, I am proud of all I have achieved. Caring for our residents is my main priority. My goal is to make sure they are happy and comfortable. I also enjoy working with such a great team and the managers care about the residents and the staff. They understand that caring for us helps us to provide outstanding care for the residents.

Woodlands and Hill Brow is a fantastic company to work for and it is an honour to be part of a fantastic home and team which never uses any agency staff.

My name is Marianne and I’ve been working in Hill House as a receptionist/administrator since 2018. I love my job, welcoming visitors and family members into the home and working hand in hand with our care staff and activities team to make our residents happy.

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.

I'm Steve, and I have the privilege of working as a Chef at Farnham Mill. It brings me immense joy to be part of a company that truly cares for its employees and fosters a supportive atmosphere. The management team is exceptional, always putting the well-being of both the residents and staff at the forefront.
One of the most rewarding aspects of my role is preparing meals for our residents. I make it a point to engage with each person individually, learning about their favourite foods and drinks. Their happiness is my priority, creating wholesome, delicious, and nutritious meals that they genuinely enjoy.
In addition to my kitchen duties, I also manage the chefs' table and cooking club at both Farnham Mill and Hill House. It’s my passion to encourage our residents to explore their culinary skills and creativity, ensuring that we keep that spirit alive together.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hill House Nursing and Dementia Home to verify any information. View our terms and conditions. Hill House Nursing and Dementia Home has an Enhanced Service -more info.