Hill House Nursing and Dementia Home

My mother, who has been in the home for the last six years, has always received the best care. The staff have always been caring and sympathetic to my mother's needs. When visiting I and my brother and my sister were always made to feel welcome and treated with kindness. The staff cared incredibly well during the Covid pandemic and they always kept us well informed with visiting roles and made every effort to enable us to visit safely! I would highly recommend the nursing and dementia houses.

We’ve spent lots of time in the garden (which she adores) and to receive the fortnightly email updates and photos of things she’s been up to, fills me with such joy. It’s also really helpful as I can now talk about the activities with her as she’s patchy in her memory! I could not recommend Hill House more highly.

I was very happy with the care provided to my Mum during her respite care. The staff were always willing to help, they made sure they understood my mum's needs. There always seemed to be activities available to entertain her and she very, very content.

I will never forget how kind they were to us as a family.

My very grateful thanks to the very approachable management and staff.

Very good service all round.

My father is extremely well looked after. The staff are very friendly and very caring. His room and his bed are always tidy and he is made to be comfortable whether in bed or in the chair. I have never had to worry about the care my father gets in Hill House Nursing and Dementia Home. I have full trust in the staff that they treat my father with compassion and dignity.

Dad spent the last couple of years at the home before he passed away and I have not one bad thing to say, only thing good things. I was happy that he finished days loved and cared for and the last 2 or 3 days of his life, the team at the home could not have done more for him and the family. I would say simply that you can 100% trust the team at Hill House to look after your loved one.

I highly recommend this nursing home. This is the 3rd home he has lived in and by far the very best indeed.

I came to Hil House to put on weight and be able to walk again and climb stairs after major surgery and six weeks in the hospital. I didn't know what to expect and was so pleased to have a lovely room and wet room to stay in. Every need I had was met with the loveliest, most friendly and most willing staff. I had as much food as I could manage (my stomach had shrank) and expert medical care for the open wound and stoma was I left with after the surgery. Care was 24 hours, and any call was promptly answered. I was impressed with the number of staff available and the contact enquiries I received for my welfare and comfort. So much help was given to arrange my needs for when I left to go home. Equipment that I needed and visits from the district nurse so that I had peace of mind. During my three weeks stay, I can walk without aids and climb stairs, and I have gained 1/2 a stone in weight. I had a good rest in a very comfortable and secure surrounding with, most of all, kindness and understanding from all the staff. I wanted to have the chance to recover in my own time, and this is just what I have received at Hill House.

Everyone was very friendly and caring. My husband was happy and obviously well looked after. My only problem was being unable to visit every day and the covid restrictions which prevented anyone else from visiting. No fault of the home. I will certainly consider sending my husband again when necessary. Thank you for your exemplary support.

I will always be grateful to the staff and management of Hill House.

My Aunt moved to Hill House in September following a dementia diagnosis and fall at home. The whole team have been extremely understanding in what was a difficult situation and I cannot thank them enough for taking such care with her particular needs. Communication is excellent - we are informed immediately if there are any significant updates for my Aunt and as we live out of the area, we really appreciate this and the weekly newsletter which tells us about the many activities. In addition, there are monthly update emails specifically about my Aunt, which are very helpful. It is a huge relief to our family that Hill House were able to accommodate my Aunt and to know that she is being looked after in a safe and caring environment. I was very anxious about her going into care but I needn't have worried and would not hesitate to recommend Hill House.

Many thanks once again, you deserve to be proud of what you all do.

Hill House is a homely place where my grandmother was a resident for many, many years. The care is second to none, Hill House has a real family feel rather than being just a care home! We all know older people who are set in their ways can be difficult, especially with dementia setting it in. You will not find a lovelier place or staff to look after your loved one in their final years! Thank you to all the Hill House staff! We will be forever grateful for the care and respect you have shown not just my grandmother but our family also! Keep doing what you are doing! Much love and Merry Christmas to you all.

Mum had a bumpy start at Hill House after the move from residential care due to her rapidly progressing illness. The team at Hill House worked with us to understand her unique needs and as a family, we have greatly appreciated this. We have at all times been consulted when medical input has been required and receive regular updates. Care staff have shown incredible patience and kindness and for this, we are very grateful. We are reassured that Mum is now in a safe and caring environment.

The Nursing and Care staff looked after Mum so well in spite of her frailty and the complexities of Dementia and Alzheimers. Communication was excellent and we couldn't have asked for more care and support.

We have been delighted with the care and attention shown by Hill House. My mother moved to the home in December 2021 and has received love and attention on a 24/7 basis. Her condition is one which requires nursing care. Her communication ability is very limited. The nursing and care team have been extremely understanding and she is clearly contented. We have no complaints whatsoever. From a family point of view, we are very happy with the home. The staff are particularly attentive and helpful - reassuringly, they do not 'sugar-coat' their advice. Daily activities are worth a special mention - all varied and focussed on providing maximum benefit to the residents. All family members receive a weekly newsletter containing photos of all the residents, clearly having a good time.

A great home with lots of activities for the residents and plenty of care and support for both the social and health aspects. My mother-in-law has settled in very quickly and, at almost 98, appears to be thriving!

I can't fault the care that Hill House and Farnham Mill have provided to my father for the last few months. He has been going into the home regularly for respite care and has always been extremely accommodating to him. The communication between the home and myself has been outstanding and always keeps me and the rest of my family in the loop. They have also been extremely careful with Covid precautions.