Hill House Nursing and Dementia Home

Beacon Hill Road, Ewshot, Farnham GU10 5DB
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9.9 193 Reviews
  • Hill House Nursing and Dementia Home, Farnham
Hill House Nursing and Dementia Home is a purpose built, 56-bedroom home, committed to the highest standards of care and service, within a friendly and happy family run home. The home is rated Outstanding in caring and Good Overall by CQC (April 2022).

The aim is to provide the highest level of care in a dignified and compassionate way, with the best facilities and equipment in a comfortable home with trained experienced staff. There is a full and diverse activities programme for the residents put on throughout the home, providing many opportunities to socialise, participate and pursue their own interests. Outside there are beautiful, landscaped gardens and courtyards planted with year-round colour which are accessed by level, flat paths.

Qualified nurses and trained carers try and improve the quality of life for those who have chosen to live at the home. The approach is not one routine fits all, but rather a more personal care plan that makes allowances for the individuals' needs and concerns. The residents are at the centre of the home helping to create the Chef's menu's and choosing the activities programme. Everyone at Hill House wants the residents to be well cared for, happy and enjoy living at Hill House.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shabana Hullemuth (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (52)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Visitors welcome, no restriction on visiting times.

Parking

  • On site parking

Hill House Nursing and Dementia Home Reviews (193)

Total of 193, showing 141-160
9.9

Hill House Nursing and Dementia Home has a Review Score of 9.9 (9.877) out of 10, based on 74 reviews in the last 2 years. Over all time Hill House Nursing and Dementia Home has 193 reviews.

Overall Experience

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Date Published

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Review from David W (Son of Resident) published on 5 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we highly recommend Hill House for the care they provide to Mum. The staff are so kind and thoughtful with a level of care and attention to detail that is truly amazing. There is always a warm and welcoming atmosphere and lots of activities to keep Mum busy, with the live entertainment
being her favourite. Inside, all the rooms and lounges are very comfortable and beautifully furnished with Mum's room having a lovely view of the gardens. The food is excellent and fabulous homemade cakes are always available for residents and relatives. It is so good to know that Mum is in such good hands and we could not thank you all any more. Thank you.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for your kind review. It has been an honour to care for your Mum. We are always pleased to see family visiting in the home.

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Review from Roger B (Husband of Resident) published on 28 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved to Hill House about a year ago, after the care home she was in gave notice that they were not able to provide the care she requires. All the staff at Hill House have shown her great affection and she has received an outstanding level of care, which means she now seems much calmer and peaceful
than she was when she arrived.
I am always very impressed by the feeling of warmth I get whenever I visit and the amount of laughter that the staff share with residents. The quality of the rooms, the bedrooms and all the lounges, is first class with a very high standard of furnishings and fittings. There is a full programme of varied activities which help to keep the residents stimulated.
I have absolutely no hesitation in recommending Hill House.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you very much for your review and for acknowledging the care and affection our staff have for your wife and all of our residents. We are honoured to care and we constantly striving towards our residents happiness and comfort.

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Review from K H (Granddaughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff over the entire of nan's stay have been so helpful, caring and friendly. Nan's final few days, as difficult as they have been, the staff have been incredible. It was always clear how much they cared for her, and you could see she really liked them too. So supportive and always on hand to offer
reassurance and answer any questions. They were so thorough with all their checks and were in regularly and promptly. Nothing was too much for them. I cannot thank them enough for making such a hard time, that much easier.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for your kind review. It was our pleasure to care for your Nan. We are happy we could care for her and support her in her time of need and yours.

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Review from M H (Grandson of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I came to visit my nan, the staff did everything to make both my nan and I feel as at home as they could. The care and affection shown to nan was second to none and as if they viewed nan as family. Any request was never too big or small, right to the end.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you very much for taking the time to complete a review. We were so honoured to care for your nan and we are so pleased she and you felt at home here.

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Review from C M (Daughter of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring atmosphere. Staff all very friendly and seem to enjoy the job. No comparison to two previous care homes used; 100% better.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for your kind comments and review. It means a lot to our care team.

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Review from S H (Daughter of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill House Nursing and Dementia Home and Hillbrow are superb. The staff are caring and professional. My mum loves going to the day centre and especially enjoys her respite care breaks at another home.
Cannot praise everyone highly enough.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for your kind comments and review. It means a lot to our care team.

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Review from G C (Brother of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Hill House for over six years. During that time, including last year, I have been impressed by the constant high standard in all aspects of the care and running of the care and dementia home. Since the last review, there have been some challenging new entrants. I am aware of the
care and kindness shown by all who work there, medical and carers, to enable the smooth and happy running to continue of course, there are times when constructive comments need to be made. These are received in an excellent manner and taken seriously.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for your review and for recognising the lengths our staff go to in caring for residents with dementia.

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Review from Daphne W (Respite Resident) assisted by family/friend published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is such a nice place. Very clean. The staff are great. Plenty of tea to drink.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for appreciating how great our staff are and how clean the home is.

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Review from Jane C (Sister-in-law of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we entered this care home, we knew it was where we wanted my sister-in-law to be. Six years on and we have not changed our opinion. It is exemplary in every way. All the staff are delightful, warm and friendly. They communicate with us regularly though we visit at least three to four
times a week. We are confident they will continue to care for her just as effectively until her death.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

It is a pleasure caring for your sister-in-law and it is always nice to see you visiting the home. Thank you from everyone at Hill House.

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Review from Brian R (Friend of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you very much for your review it is appreciated. We are constantly striving to give outstanding care.

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Review from John L (Husband of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring to all residents and appear to be able to spend all the time necessary with each patient.
The overall cleanliness of the home cannot be faulted.
The food is exceptional and always served on time.
Overall, nothing to complain about.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Everyone at Hill House appreciates your kind words. Thank you.

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Review from Robin S (Friend of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our visits, we find it always very happy and friendly home. The staff are always polite and caring. There are always things happening re entertainment. It is a joy to visit.
If the need arose to go into care I would be more than happy to come here.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for taking the time to review Hill House. Your kind words are appreciated.

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Review from Gladys S (Friend of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After many years of visiting our friend, it is always a pleasure. We are always made to feel as if we are part of a large family. Your staff are always polite and helpful and there are activities going on all the time. If needed, I would be more than happy to be cared for here.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for your kind review. We are always striving to ensure everyone is welcome in our home and we are very pleased you feel you are.

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Review from Mark S (Son of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely friendly staff who not only care for patients/residents but also the family. Great palliative care, making my mum's stay as comfortable as possible.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for your kind words, which everyone at Hill House appreciates. It was a pleasure looking after your Mother.

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Review from A P (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased that my mother spent her last days at Hill House Nursing Home as the care she required was provided in a very professional manner in attractive surroundings. She was treated with dignity and respect at all times by staff who were a joy to meet.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for taking the time to complete a review. It was a pleasure and an honour to care for your mother.

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Review from Peter B (Husband of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the care of my wife in Hill House Nursing Home.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you very much for your kind words Peter. We are honoured to care for your wife.

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Review from Patricia D (Daughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for 2 years and we are very happy with the care she is receiving. Staff are excellent and very welcoming to us, the family.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for your kind review. We are honoured to care for your Mother.

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Review from Michael S (Son of Resident) published on 13 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're so grateful to everyone at Hill House who helped make our father during his last months and days. The lovely staff there create a genuinely caring, warm and positive atmosphere with a nice homely, family feel and great continuity of care. At other homes, the staff turnover meant different faces
for different months, but at Hill House, people working there seem genuinely happy and stay, which makes such a difference. They also treat guests with great respect, generate an upbeat, positive ambience, and help preserve a sense of dignity for all there. It's hard to think of a better place our Dad could have been in at such a sad time, and we can't thank them enough!

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Review from Helen L (Niece of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management of Hill House combine a warm and supportive environment with excellent, professional standards. Staff are well trained and confident.
They seem to enjoy their work and are discreetly vigilant.
The residents are well cared for and known. The atmosphere is calm and positive.
Visitors are welcomed and cared for.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you on behalf of all of the staff and management for your kind words. We love looking after your Aunt.

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Review from E S (Granddaughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've visited my grandma and everyone has been very nice to me. I was really upset but the staff understood and looked after me. My grandma was happy and well looked after. Shes really enjoyed going out and doing activities. I think that has made such a difference, thank you.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Hill House Nursing and Dementia Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 74 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 74 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Hill House Nursing and Dementia Home is calculated as follows: ( (768 Excellents x 5) + (83 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 862 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill House Nursing and Dementia Home is based on 74 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 74 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

Meet the Team (14)

Alison

Alison Lee

Job Title: Proprietor

Joined: 1998

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.


I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Laura

Laura Cooper

Job Title: General Manager

Joined: 2015

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

Shabana

Shabana

Job Title: Home Manager

I’m Shabana the manager at Hill House Nursing Home. I have a combined experience of 23 years in nursing and care management both in the UK and overseas. My values and passions have been consistent from the start. I pride myself on the quality and high standard of care with a person- centred approach based on each individual resident by creating and supporting a homely and warm atmosphere where residents feel safe and well cared for. I’ve thoroughly enjoyed my time so far at Hill House especially due to the friendliness and resilience of the staff and the warmth of the residents which I believe is a truly special place to live and work.

Cristy

Cristy

Job Title: Deputy Home Manager

My name is Cristy, I am deputy manager at Hill House with many years of nursing and management experience. I specialise in elderly care. I am extremely proud of my role at Hill House and enjoy working with such a dedicated and warm-hearted team of carers, nurses and management. My passion in life is to ensure our residents are happy and receive outstanding care.

Ben

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.


I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

James

James Blight

Job Title: Hospitality Manager

Joined: 2022

I have over 25 years of experience in Hospitality, mostly as a chef. Prior to joining Woodlands and Hill Brow, I spent 5 years working in a luxury care home in Andover, overseeing the kitchens, housekeeping, activities and maintenance departments. I really enjoy seeing happy residents enjoying their food and having fulfilled lives.


My goal is that my contribution through experience, passion and determination gives everyone living at Hill House the best possible quality of life.

Nicoleta

Nicoleta Apostu

Job Title: Senior Nurse and Clinical Lead

Joined: 2016

My name is Nicoleta Apostu and I am the Senior Nurse and Clinical Lead at Hill House. I joined Woodlands and Hill Brow Ltd in 2016, after working in a number of other nursing homes previously. I was drawn to Hill House because of its reputation for delivering outstanding care.


It is my belief our residents should receive excellent nursing care and I am proud to be part of the team at Hill House.

Alex

Alex Fenics

Job Title: Nurse

Joined: 2023

Hello, my name is Alex and I have not been at Hill House as long as most of the team. I am really enjoying my role, the home and caring for the residents. The management team and carers are always looking for ways to provide outstanding care for the residents and welcome working with the residents and families so the care is personalised for each resident and their needs and the fact the company never use agency staff goes a long way to support this.

Helen

Helen Evans

Job Title: Team Leader

Joined: 2011

My name is Helen Evans. I am a Team Leader at Hill House Nursing Home. I joined Hill House in 2011, having previously worked at Woodlands and Hill Brow. My passion in life is looking after people. I really enjoy caring for all our residents and their different needs and being an important member of the team at Hill House.

Gita

Gita Lama

Job Title: Senior Carer

Joined: 2018

I have been working with Woodlands & Hillbrow since 2018 going from a carer to a senior carer, I am proud of all I have achieved. Caring for our residents is my main priority. My goal is to make sure they are happy and comfortable. I also enjoy working with such a great team and the managers care about the residents and the staff. They understand that caring for us helps us to provide outstanding care for the residents.

Ryan

Ryan

Job Title: Head Chef

Joined: 2016

Hello my name is Ryan, I have been a Chef for the company for over 5 years. I love my role as Chef and making a difference to the resident’s nutrition and hydration. I really enjoy seeing the residents enjoying my freshly prepared meals.
Woodlands and Hill Brow is a fantastic company to work for and it is an honour to be part of a fantastic home and team which never uses any agency staff.

Marianne

Marianne

Job Title: Reception

My name is Marianne and I’ve been working in Hill House as a receptionist/administrator since 2018. I love my job, welcoming visitors and family members into the home and working hand in hand with our care staff and activities team to make our residents happy.

Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.

Steve

Steve Johnson

Job Title: Chef

I'm Steve, and I have the privilege of working as a Chef at Farnham Mill. It brings me immense joy to be part of a company that truly cares for its employees and fosters a supportive atmosphere. The management team is exceptional, always putting the well-being of both the residents and staff at the forefront.


One of the most rewarding aspects of my role is preparing meals for our residents. I make it a point to engage with each person individually, learning about their favourite foods and drinks. Their happiness is my priority, creating wholesome, delicious, and nutritious meals that they genuinely enjoy.


In addition to my kitchen duties, I also manage the chefs' table and cooking club at both Farnham Mill and Hill House. It’s my passion to encourage our residents to explore their culinary skills and creativity, ensuring that we keep that spirit alive together.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hill House Nursing and Dementia Home to verify any information. View our terms and conditions. Hill House Nursing and Dementia Home has an Enhanced Service - more info.