Hill House Nursing and Dementia Home

Beacon Hill Road, Ewshot, Farnham GU10 5DB
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9.9 193 Reviews
  • Hill House Nursing and Dementia Home, Farnham
Hill House Nursing and Dementia Home is a purpose built, 56-bedroom home, committed to the highest standards of care and service, within a friendly and happy family run home. The home is rated Outstanding in caring and Good Overall by CQC (April 2022).

The aim is to provide the highest level of care in a dignified and compassionate way, with the best facilities and equipment in a comfortable home with trained experienced staff. There is a full and diverse activities programme for the residents put on throughout the home, providing many opportunities to socialise, participate and pursue their own interests. Outside there are beautiful, landscaped gardens and courtyards planted with year-round colour which are accessed by level, flat paths.

Qualified nurses and trained carers try and improve the quality of life for those who have chosen to live at the home. The approach is not one routine fits all, but rather a more personal care plan that makes allowances for the individuals' needs and concerns. The residents are at the centre of the home helping to create the Chef's menu's and choosing the activities programme. Everyone at Hill House wants the residents to be well cared for, happy and enjoy living at Hill House.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shabana Hullemuth (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (52)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Visitors welcome, no restriction on visiting times.

Parking

  • On site parking

Hill House Nursing and Dementia Home Reviews (193)

Total of 193, showing 161-180
9.9

Hill House Nursing and Dementia Home has a Review Score of 9.9 (9.877) out of 10, based on 74 reviews in the last 2 years. Over all time Hill House Nursing and Dementia Home has 193 reviews.

Overall Experience

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Review from S D (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are grateful that Hill House had a vacancy at the time Dad needed it. After 2 weeks he said he felt safe and well looked after, a big comfort for any family to hear this. The staff are wonderful and the activities varied with encouragement to participate but not mandatory. Families are warmly greeted
by staff too.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for your kind words. We are so pleased your Father enjoyed the activities and his stay will us. He was a pleasure to have.

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Review from E D (Husband of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Once inside the building, I was impressed with the high standard of the uplifting atmosphere of the home. Friendliness and help from all staff and management was of a high order. Any doubts about the kind of standard one tends to be aware of in the first instance was totally different and very impressive,
close interplay between staff and patients was evident and added to the confidence of any visitor or service user. Well done from me and my late wife.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for taking the time to review Hill House. Your kind words are appreciated by all of our staff. It was a pleasure to care for your wife.

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Review from R I (Son of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Hill House Nursing and Dementia Home are very caring and go that extra step to make sure Dad is happy and safe. The whole environment of the home is friendly and the professionalism, particularly in relation to Dad's needs for his dementia, is outstanding. It is easy to talk to staff
about Dad and his needs and they are very responsive to requests and ideas to make Dad even more comfortable. This means visits to Dad are a pleasure and focused on time with him rather than worrying about his daily care.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for your kind words about the level of care, stimulation and interaction your father receives at Hill House.

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Review from M F (Husband of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has enjoyed the care and happiness of Hill House Nursing and Dementia Home for more than two years and I have been able to witness at first hand the excellence of that care.
Management which is very much 'hands on' has fostered a very good team spirit amongst all of the staff. This applies
to everyone involved, not just nursing and care but also those involved in all of the work here eg admin, maintenance, cleaning etc resulting in a very helpful and friendly environment for the residents. Finally and most importantly there is a very wide range of activities to provide stimulation for all living here.

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Review from Stephen T (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had experience of nursing homes in the past and Hill House is the best we found to meet my mother's needs.
It was recommended by a neighbour whose mother had been a resident. I was always pleased to see that carers and nursing staff were always visible in the lounge and always available. The
manager was very approachable and helpful.
Mum received the best care available right up until the end.

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Review from Andrew K (Son-in-law of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill House is full of life and laughter, with happy staff. My father in law is very happy to be there and feels the nurses and carers are very helpful. He loves the different activities and playing dominoes with the other residents.

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Review from Michael W (Husband of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have found a better place for my wife.

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Review from C P (Husband of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife settled in very quickly due to the care and interest shown by the staff. They have been very supportive of my wife and family. First class.

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Review from Mark B (Son of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad needed some urgent respite care after a fall at home and a hospital stay. All the staff at Hill house were excellent. They organised extra physio one to one visits and made some dad did the exercises every day.
After 8 weeks at Hill House, dad is now back at home and back walking again.

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Review from Dorothy A (Daughter of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

CQC Outstanding speaks for itself. No other nursing home came close and my sister viewed many. Mother loved the home from the moment she arrived. Mother received love and excellent care from all areas. Nothing was ever too much trouble. Mother was in the home for 20 months, every day a happy one. She
died recently in a very loving, caring, dignified home!

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Review from Craig P (Son of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident of Hill House Home the people who work there are always really kind and helpful. The activities they do are great fun and we often get involved. The manager is always available, she never seems to have a day off. The home is so lovely and the owners have thought very carefully about
what people like mum like. O can't recommend this home highly enough.

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Review from S M (Daughter of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A much needed period of respite for my Dad following a long hospital admission. Dad's wellbeing has greatly improved during his stay. Every effort was made to make him feel valued.

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Review from Justin (Grandson of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother entered the home in a very poorly way with seemingly not long to go.
Once in the home and under the care of the staff she settled very well and began to recover. Within a few months, she was really thriving and in excellent health and back to her old self.
This was totally down to the
wonderful care of the staff and the camaraderie of the fellow residents.
She continues to thrive and has been there 3 years now.
I am so glad she is here and we were recommended Hill House.

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Review from Michael H (Son-in-law of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law entered Hill House 3 months before my Wife died. When she took up residence she was in a poor state of health, confused and dehydrated. Very soon, with care and regular meals, she started to get back to her old self. With the devotion and care of the staff, she coped with the loss of
her Daughter. My eternal thanks.

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Review from Richard A (Son of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill House Nursing and Dementia Home have looked after my father for four years. On average I visited twice per week and on every occasion, my dad was very well groomed. The staff treated him like family with respect, compassion and companionship. The staff at all levels were incredible from the cleaners
the carers to the management they were all fantastic and treated him like family.

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Review from Lisa (Friend of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As Power of Attorney for a friend of 102 - a resident at Hill House for the past 2 months - I have been impressed by the manner in which both management and staff communicate with residents. This is done with great kindness and dignity. There is a great effort to interact with residents by providing
a programme of activities each day, and those that are able are taken out in the minibus to various venues, such as the local garden centre.


The home is spacious and attractively furnished, and the residents' accommodation well presented. I am kept advised of my friend's health issues and requirements. On entering the home, one is struck by the friendliness and dedication generated by the staff.

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Review from Patricia F (Power of Attorney of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Total care.
Excellent.

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Review from June (Wife of Resident) assisted by family/friend published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We urgently had to find a home for my husband following a fall at home which resulted in him breaking his hip.
This was not easy as he has Parkinson's and it was difficult to find an appropriate home.
We had reservations about placing him in what is mainly a home for patients with dementia but the
care, attention and dedication of the staff have been exceptional.
As a family, we are treated with respect and are welcomed by all the staff.
My husband is treated with dignity and kindness.
The activities programme and staff are excellent.
I would have no reservations in recommending this home.

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Review from Kim J (Daughter of Resident) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, caring, friendly and helpful staff. Nothing too big or small for them to assist my lovely dad. So grateful he is being cared for so well. Activities are well planned which my dad looks foward to. Lovely comfy room - home from home!

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Review from Margot D (Wife of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The original impression when you enter the home is very welcoming, clean and bright with smiling faces. The activity ladies are always busy with exercises for the residents and communal singing from well-presented large type leaflets.
A summer party outside was organised by Hill House. The staff are
very attentive and kind, they treat all residents with great compassion and tenderness. Special events are frequently organised when relatives are always welcome to attend.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Hill House Nursing and Dementia Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 74 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 74 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Hill House Nursing and Dementia Home is calculated as follows: ( (768 Excellents x 5) + (83 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 862 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill House Nursing and Dementia Home is based on 74 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 74 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (13)

Meet the Team (14)

Alison

Alison Lee

Job Title: Proprietor

Joined: 1998

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.


I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Laura

Laura Cooper

Job Title: General Manager

Joined: 2015

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

Shabana

Shabana

Job Title: Home Manager

I’m Shabana the manager at Hill House Nursing Home. I have a combined experience of 23 years in nursing and care management both in the UK and overseas. My values and passions have been consistent from the start. I pride myself on the quality and high standard of care with a person- centred approach based on each individual resident by creating and supporting a homely and warm atmosphere where residents feel safe and well cared for. I’ve thoroughly enjoyed my time so far at Hill House especially due to the friendliness and resilience of the staff and the warmth of the residents which I believe is a truly special place to live and work.

Cristy

Cristy

Job Title: Deputy Home Manager

My name is Cristy, I am deputy manager at Hill House with many years of nursing and management experience. I specialise in elderly care. I am extremely proud of my role at Hill House and enjoy working with such a dedicated and warm-hearted team of carers, nurses and management. My passion in life is to ensure our residents are happy and receive outstanding care.

Ben

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.


I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

James

James Blight

Job Title: Hospitality Manager

Joined: 2022

I have over 25 years of experience in Hospitality, mostly as a chef. Prior to joining Woodlands and Hill Brow, I spent 5 years working in a luxury care home in Andover, overseeing the kitchens, housekeeping, activities and maintenance departments. I really enjoy seeing happy residents enjoying their food and having fulfilled lives.


My goal is that my contribution through experience, passion and determination gives everyone living at Hill House the best possible quality of life.

Nicoleta

Nicoleta Apostu

Job Title: Senior Nurse and Clinical Lead

Joined: 2016

My name is Nicoleta Apostu and I am the Senior Nurse and Clinical Lead at Hill House. I joined Woodlands and Hill Brow Ltd in 2016, after working in a number of other nursing homes previously. I was drawn to Hill House because of its reputation for delivering outstanding care.


It is my belief our residents should receive excellent nursing care and I am proud to be part of the team at Hill House.

Alex

Alex Fenics

Job Title: Nurse

Joined: 2023

Hello, my name is Alex and I have not been at Hill House as long as most of the team. I am really enjoying my role, the home and caring for the residents. The management team and carers are always looking for ways to provide outstanding care for the residents and welcome working with the residents and families so the care is personalised for each resident and their needs and the fact the company never use agency staff goes a long way to support this.

Helen

Helen Evans

Job Title: Team Leader

Joined: 2011

My name is Helen Evans. I am a Team Leader at Hill House Nursing Home. I joined Hill House in 2011, having previously worked at Woodlands and Hill Brow. My passion in life is looking after people. I really enjoy caring for all our residents and their different needs and being an important member of the team at Hill House.

Gita

Gita Lama

Job Title: Senior Carer

Joined: 2018

I have been working with Woodlands & Hillbrow since 2018 going from a carer to a senior carer, I am proud of all I have achieved. Caring for our residents is my main priority. My goal is to make sure they are happy and comfortable. I also enjoy working with such a great team and the managers care about the residents and the staff. They understand that caring for us helps us to provide outstanding care for the residents.

Ryan

Ryan

Job Title: Head Chef

Joined: 2016

Hello my name is Ryan, I have been a Chef for the company for over 5 years. I love my role as Chef and making a difference to the resident’s nutrition and hydration. I really enjoy seeing the residents enjoying my freshly prepared meals.
Woodlands and Hill Brow is a fantastic company to work for and it is an honour to be part of a fantastic home and team which never uses any agency staff.

Marianne

Marianne

Job Title: Reception

My name is Marianne and I’ve been working in Hill House as a receptionist/administrator since 2018. I love my job, welcoming visitors and family members into the home and working hand in hand with our care staff and activities team to make our residents happy.

Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.

Steve

Steve Johnson

Job Title: Chef

I'm Steve, and I have the privilege of working as a Chef at Farnham Mill. It brings me immense joy to be part of a company that truly cares for its employees and fosters a supportive atmosphere. The management team is exceptional, always putting the well-being of both the residents and staff at the forefront.


One of the most rewarding aspects of my role is preparing meals for our residents. I make it a point to engage with each person individually, learning about their favourite foods and drinks. Their happiness is my priority, creating wholesome, delicious, and nutritious meals that they genuinely enjoy.


In addition to my kitchen duties, I also manage the chefs' table and cooking club at both Farnham Mill and Hill House. It’s my passion to encourage our residents to explore their culinary skills and creativity, ensuring that we keep that spirit alive together.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hill House Nursing and Dementia Home to verify any information. View our terms and conditions. Hill House Nursing and Dementia Home has an Enhanced Service - more info.