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Springfield House Care Home

Durham Road, Low Fell, Gateshead, Tyne & Wear NE9 5BW
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I would recommend the care home to everyone. Nothing is too much troublL C(Daughter of Resident/Service User)
Springfield House Care Home, Gateshead
Springfield House Care Home, Gateshead
Springfield House Care Home, Gateshead

Located in the centre of Low Fell, Gateshead, Springfield House Care Home offers personalised residential and residential dementia care to older people.

The modern and comfortable home offers lovely en-suite bedrooms, a hair salon, sensory room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and provides opportunities to engage with the local community. The range of lovely dining areas provide the perfect spot for...  

Care Provided by Springfield House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,224From £1,347
Residential Dementia CareFrom £1,224From £1,347

Contact Springfield House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Eagle(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with ensuite Wet Room (71)

Springfield House Care Home Reviews (134)

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9.7

Springfield House Care Home has a Review Score of 9.7 (9.660) out of 10, based on 45 reviews in the last 2 years. Over all time Springfield House Care Home has 134 reviews.

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Showing 134 reviews matching selected criteria
Review from Teresa B (Daughter of Resident) published on 25 June 2026 Submitted via Postal Card
Overall Experience

What can I say, in my case my mum is here, she's very happy here, and has been here for 3 years. The care she receives is 5 star, the carers are great. I can't ask for anything more. Mum calls the carers, her friends so to me as I live in the east midlands puts me and my family at rest knowing she's happy. She enjoys everything about the home, activities, and her friends.

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Review from J S (Next of Kin) published on 6 January 2026 Submitted via Website
Overall Experience
They was a nice lady called Sharon she come to the hospital QE, when I was taken in my friend he calls me brother. Went into Springfield care. They was very good with him looked after him very well. So I didn't have to worry about him. Couldn't have been better with him thank you and god bless all the staff. And a very merry Christmas and happy new year.
Thank you for everything

John and Keith

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Review from Peter G (Son of Resident) published on 28 November 2025 Submitted via Website
Overall Experience
My mother has been a Springfield House for more than 3 years. The care home staff members have been wonderful throughout this period and the level of personal support given to my mum has been exceptional - and delivered with sensitivity, professionalism and a warm smile. Not once has my mum expressed any dissatisfaction with any aspect of her care.
The nursing staff members are excellent and keep me updated with any changes in mum's medications. Furthermore, they arrange meetings with the visiting doctor, as needed, to coincide with my frequent visits to the UK.
Springfield's facilities are generally excellent although I would like to see more frequent cleaning of the carpets in residents' rooms. I appreciate that the staff are often thinly stretched so can understand why some tasks aren't addressed as often as I'd hope.

Overall, I'm very happy that mum is in the care of a highly professional and caring staff at Springfield.

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Review from S L (Daughter of Resident) published on 26 November 2025 Submitted via Website
Overall Experience
I am confident that my mum is well looked after in Springfield House. The carers are friendly, kind and good humoured, and if she is unwell, the senior carers do an excellent job following up any medical needs and keep me fully informed.
The food is plentiful, and the environment is clean and really nice. It's lovely to see the smile on the faces of the residents at some of the activities and parties.

All the other staff are really friendly and approachable & the admin staff are very efficient. There have been times when it has been necessary to use agency staff, but I understand that more staff have now been recruited. Overall, I'm happy with the care my mum receives. Thankyou.

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Review from Kevin H (Grandson of Resident) published on 10 October 2025 Submitted via Website
Overall Experience

My nanna is currently a patient at Springfield house, from walking in the entrance to the level of quality of the rooms is just fantastic, the level of care each patient receives is unbelievable and I personally can not wait to be a part of this wonderful team/carehome

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Review from Janet R (Daughter of Resident) published on 7 October 2025 Submitted via Website
Overall Experience

My mam has now been a Grace resident for 1 year and recently had a bout of illness. The staff were absolutely incredible both with my mam and with our family. We felt supported and trusted that they had her best interests at heart. I just can't thank them enough and I would like to especially thank Sharon and Gillian for their hard work getting mam back to a healthier place.

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Review from G R (Resident / Service User) published on 15 August 2025 Submitted via Website
Overall Experience
My mam was in respite for 8 days while my husband and myself were on holiday. She was in Highcliffe when the car went into the home and she was relocated to Springfield house in Low Fell.
The staff here were amazing!!!

I wish it was closer to Sunderland and I would definitely use it again for respite

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Review from Mo P (Daughter-in-law of Resident) published on 8 April 2025 Submitted via Website
Overall Experience

My parents-in-law have been in Springfield house for a year and the care and attention they receive is exceptional! It's unlike other care homes. It's beautiful inside. Decorated and furnished to the highest standard. All the staff are so very friendly and caring and nothing is too much trouble. The peace of mind that they are safe, happy and well cared for is so important to the family. I would fully recommend Springfield to anyone looking for care for their family.

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Review from K A (Son of Resident) published on 26 March 2025 Submitted via Postal Card
Overall Experience

Since my mam was admitted to Springfield she has had nothing but excellent care and attention from all members of staff, her room is very clean and tidy. Mam's meals are always varied which she thoroughly enjoys, and we feel so much more relaxed knowing she is in a safe environment, she enjoys her trips out which is an added bonus, we can't praise this home enough.

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Review from J R (Nephew of Resident) published on 24 March 2025 Submitted via Postal Card
Overall Experience

Myself and my wife have found that the care given to our relative has been amazing. He has gone from waiting for carers to go out to his home three times a day and sitting alone for the rest of the day to having 24 hour care. He has a new lease of life, loves the topics of entertainment and has made a lot of new friends, including the carers. This has been beneficial to our family as this stress on the worry of caring for our relative, juggling childcare for grandchildren, work etc has now been taken away. Thank you.

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Review from G R (Niece of Resident) published on 21 March 2025 Submitted via Postal Card
Overall Experience

Very excellent, the staff are all amazing offering help and support where needed. The help we have received has been second to none. Two staff members in particular have both been an absolute pleasure to deal with. I cannot thank them enough for all the care they have shown to my uncle. Top marks.

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Review from D M (Husband of Resident) published on 20 March 2025 Submitted via Postal Card
Overall Experience
My wife has been a resident at Springfield House since 9 October 2023.

Her care, wellbeing and encouragement to participate in activities have been exemplary. From all levels of staff there is an ethos of kindness, caring and thoughtfulness. When we go out to family "get together," they always ensure my wife's appearance is smart and activity ask her if she had an enjoyable day, what was she doing, had to eat and any special reason for going out. Our family's appreciation of the effort made and knowing she is being well looked after gives us assurance during a difficult family time.

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Review from P H (Brother of Resident) published on 20 March 2025 Submitted via Postal Card
Overall Experience

Fantastic care provided, very caring staff that go above and beyond, lots of activites covering everyone's needs. Fantastic food and drink. Springfield House is well run by a strong management team, this gives me total confidence my relative is safe, secure and well looked after.

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Review from S B (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card
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I feel fully confident that my mam is safe, secure and 100% well looked after.

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Review from M A (Grandson of Resident) published on 20 March 2025 Submitted via Postal Card
Overall Experience

We all are so happy my grandma has been put in a home as good as this one. We feel so safe and secure knowing she is so well looked after. The home itself is immaculate. The staff are fantastic.

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Review from C A (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card
Overall Experience

I have a lot of issues with Springfield House, short-staffed day and night, meals are not nutritious. My mom does not like them at all. Staff that cannot be understood by the elderly. (Quite a language barrier). Mum waited an hour and a half for the toilet. (Understaffed). Supposed to take two staff and stand aid, usually only one. Left all night in her vomit with no emergency buzzer as no one checked on her until the morning. This is supposed to have been looked into by the manager and I feel it's all been covered up.

Reply from HC-One Limited, Administrator at Springfield House Care Home

Thank you for your feedback about our team at Springfield House, regarding the care of your Mum. At Springfield House, the safety and wellbeing of our residents is incredibly important to us. We would like to give reassurance that we have thoroughly investigated this matter, and we can confirm that...  

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Review from Paul M (Son of Resident) published on 10 March 2025 Submitted via Website
Overall Experience

Staff very friendly always seem pleasant and smile and greet you when you come in to visit and answer any questions you have and seem to go out of there way to help the residents always something on for residents to get involved in like exercises class singers coffee mornings etc

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Review from A D (Son of Resident) published on 7 March 2025 Submitted via Postal Card
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Wonderful care home, such a homely feel, staff go above and beyond. Thank you! We know that our mum is getting the best care possible here.

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Review from Y K (Daughter of Resident) published on 3 March 2025 Submitted via Postal Card
Overall Experience

Overall very happy with Springfield House and Mum seems to be quite happy there and enjoys the activities most of the time and interacts with the staff very well.

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Review from W G (Father of Resident) published on 28 February 2025 Submitted via Postal Card
Overall Experience

The staff at Springfield House are an absolute credit to providing care to those who need it the most. Nothing is ever too much to ask and their jobs are carried out with professionalism, care and love. I'm so grateful to all the staff. From the minute you enter, everyone is courteous and kind. Additionally provides support to all family members. A massive heartfelt thank you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (15) & Events (0)

News
  • 25 Feb 2026

    Residents of Springfield House Care Home in Low Fell, Gateshead, enjoyed an inspiring day trip to the Glass Museum in Sunderland, where they were amazed by the intricate details and...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 20 Nov 2024

    HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...

Upcoming Events

There are no upcoming events for Springfield House Care Home.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 30 Jun 2021Recipient: Springfield House Care Home

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Springfield House Care Home

What types of Care is Springfield House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Springfield House Care Home have?

There are 73 Single Rooms.

What are the Facilities & Services at Springfield House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Springfield House Care Home to the centre of Gateshead?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Springfield House Care Home to verify any information. View our terms and conditions. Springfield House Care Home has an Enhanced Service -more info.