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- Hallmark Bucklesham Grange care home







Surrounded by serene countryside, Hallmark Bucklesham Grange offers an environment where residents can truly thrive. Their bighearted approach celebrates every moment, big and small. Acknowledging the challenges that come with aging, the team puts residents' and their loved ones' needs and wants at the heart of everything they do.
The luxury care home provides award-winning residential, dementia, and respite care, ensuring residents can relax, knowing that all essentials are covered...
Care Provided by Hallmark Bucklesham Grange
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 57 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
(Please note Respite stays are a Minimum of 4xweeks).
The weekly fee will be confirmed following pre-admission assessment.
The price(s) shown are provided by the care home. Contact Hallmark Bucklesham Grange for full pricing details and T&Cs.
Contact Hallmark Bucklesham Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Ruben Hidalgo (General Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Number of floors: 2
Room Information
- Single Rooms (57)
- Single Rooms with ensuite Wet Room (57)
Hallmark Bucklesham Grange Reviews (96)
Hallmark Bucklesham Grange has a Review Score of 9.7 (9.724) out of 10, based on 15 reviews in the last 2 years.
Over all time Hallmark Bucklesham Grange has 96 reviews.
My Dad recently moved in, and the staff were so welcoming. Nothing was too much trouble, his room is bright, clean and has a patio door leading onto a patio area. There are so many activities so he can join in to keep himself occupied. My Stepmum also moved in due to having Alzheimer's and she was very unsettled and the staff took a lot of time reassuring her and helping her settle in. Her room is bright and she loves the activities on offer, it's just so nice to see them both settled and happy.
Thank you so much for your lovely review. We're happy to hear they're settled in.
Love this place always coffee and biscuits available for visitors very helpful friendly staff lovely and clean. I highly recommended this care home to anyone and everyone. In a lovely location and plenty of parking.
Thankyou for your kind review we appreciate it. We are delighted that you've had good experiences at the home.
My partners grandfather was a resident here. He was treated with lots of kindness, respect and the family always felt welcome. There was lots going on, a friendly lovely atmosphere. The hot chocolate is great too!
Thank you for such a lovely review. We're pleased you felt welcome and our hot chocolate is delicious!
As soon as you enter the home, you are greeted friendly by the receptionist. The Home has excellent facilities and plenty of activities for all including gardening. All the staff are very friendly and helpful and nothing is too much trouble. The Home is kept spotless. As you pass the Reception area, there is a Coffee Bar where you can help yourself to a selection of hot drinks and a cake if you fancy one. The residents seem to enjoy meeting their visitors there and in the warmer days, you can have a stroll through the well kept gardens. The residents have a little patio of their own outside their rooms which is a nice touch. All in all, I would highly recommend the Home to anyone who is looking for a comfortable and safe place to place your relatives.
Thankyou for such a lovely review. We appreciate your kind words!
It was a worrying time never having a loved one stay in a care home until my grandma needed to. I have never felt more at home just visiting her. The staff are truly amazing and treat me like family which has been such a comfort knowing that my loved one is staying here and enjoying her time. I get to hear the stories of her time spent here and can easily say I am jealous! Thank you staff and team, I know she is very well looked after.
Thank you so much for sharing such a heartfelt review. We understand how worrying it can be when a loved one moves into a care home for the first time, so its wonderful to hear that you feel reassured and at home when visiting your grandma.
From the time mum moved into Bucklesham Grange, I have been very pleased with the care she has received. Mostly, I've been very impressed with how much the staff care for the residents and how hard they work to make everyone feel comfortable and at home. I'd have no hesitation in recommending Bucklesham Grange.
Thank you so much for taking the time to share your lovely feedback. We are delighted to hear that your mum has settled in well and that you've been pleased with the care she receives.
Since my mother-in-law moved in, I have visited on many occasions. Always a welcoming smile from the receptionists, and many of the staff now feel like friends. I like the many activities available. I've visited other homes where the residents are simply placed in a room together and just left with the TC all day. MIL's care is as near as you could get to one on one care, and all the carers are brilliant. I would recommend this home 100%.
Thank you so much for taking the time to share your wonderful feedback. Were delighted to hear that you feel welcomed each time you visit and that our team have come to feel like friendsthat means a great deal to us.
I have both of my parents in Bucklesham Grange Care Home. This is a perfect place for them both to be cared for, as well as the family to visit and spend time being able to relax with confidence that when you leave, they are in perfect hands with the staff, who are magical. Thank you.
Thank you for taking the time to share such a thoughtful review. It is a privilege to care for both of your parents. Your kind words mean so much to everyone here at Bucklesham Grange.
My dad has just moved in, and the kindness and understanding, and helpfulness has been very special.
Thankyou Sophie we've loved having your dad here and we appreciate getting such a lovely review from you for our home.
Love this place. The carers and team, and Bella.
Your kind words mean a great deal to all of us.
Thank you for looking after Mum.
We're truly grateful for your lovely review. Thank you for trusting us to look after her.
I cannot thank EVERYONE at Bucklesham Grange enough. My dad came to stay for respite care and from the moment I met the customer relationship manager to look around I felt so comfortable and at ease - the place is just wonderful - homely, clean, fantastic gardens with super friendly staff!! Everyone made my dad feel SO welcome and always was happy, helpful and my dad was so relaxed and happy. Whenever we visited, everyone again was incredibly friendly and welcoming to us and nothing was ever too much trouble. I would recommend Bucklesham Grange to anyone looking into care homes - it was just faultless. Thanks everyone
Thank you so much for your kind words! We're absolutely thrilled to hear that your dad felt so welcome and relaxed during his stay with us. It means the world to our team to know that you felt at ease from the very beginning, and that our home, team, and gardens made such a positive impression. We truly appreciate your recommendation-it's been a pleasure caring for your dad!
Very caring and professional staff, showing incredible patience and personalised care. Thank you.
Thank you so much for sharing your experience and your kind words about our team!
I have now been here for 12 months, I cannot recommend the staff highly enough. Almost without exception, they are kind, caring and friendly. They will go to any length to make residents feel happy and comfortable. They have become our valued friends. When I came to view the home, I was impressed by the way we were greeted by everyone we met as we looked around. My first impression proved correct.
Thank you so much for your kind words and thoughtful review. We are thrilled to hear that your experience with us over the past 12 months has been so positive. Our team works hard to create a warm, welcoming environment, and it means the world to us that you have not only felt comfortable but also...
The facilities and the way it has been decorated oozes luxury but above all the feeling that the staff really care gave me the peace of mind that making this choice for my uncle was the right thing to do.
The General Manager came to say hello while the Customer Relationship Manager gave us a tour and answered all of our questions. Every member of staff we passed said Hello!
It was wonderful to see the Dementia residents engaged in every area we visited supported by the staff.
What a great place!
Thank you so much for your kind words and for taking the time to review Bucklesham Grange. It's great to see you felt we delivered our promise of award-winning care and experiences. We will be sure to share your wonderful feedback with the team.
This does not feel like a care home. It is so friendly and a pleasure to visit. It is expensive but you can see the difference in this home and others. Sometimes the meals are not 100% but you only have to mention and you feel assured it will be put right. To me, it feels like a cruise on land. Staff are like friends and it's nice to see staff are appreciated and residents are respected. The whole surroundings of the property are so homely and a big thing with no smell. Thank you all.
We are truly grateful for you taking the time to share your thoughts about Bucklesham Grange Care Home. Your feedback means a great deal to us, especially knowing that we are providing reassurance to family members. I will be sure to share your kind words with the team.
Exemplary care, devotion and love for my 89-year-old father who went to Bucklesham Grange with complex health needs for the last 6 weeks of his life. The attention to Dad's needs was wonderful and to the family reassuring and comforting. After looking after Dad in my own family home for 4 years to find somewhere that cared for him so completely was such a relief. I cannot rate the staff highly enough. They treated dad with dignity at a very difficult time whilst engaging with him and smiling with him to the end. Nothing was too much trouble. Thank you to them all.
Thank you so much for taking the time to share your experience and for trusting us to care for your father. Our dedicated team takes immense pride in providing exemplary care, and your acknowledgement means the world to us. It's heartwarming to know that we were able to offer reassurance, comfort, and dignity to your father and your family during this challenging time.
The home itself has a very warm and welcoming atmosphere, he has a homely and beautifully kept room, pretty and relaxing gardens he enjoys spending time in, a wonderful timetable of activities and a delicious menu of food.
We all feel so grateful that Dad is in such caring hands, thank you to you all for all that you do for him.
Thank you so much for taking the time to write such kind words about Bucklesham Grange. It's always heart-warming to hear that we've made a positive impact on your Dad's care and your family's happiness. Seeing both of your parents enjoying the garden is truly a delight!
The home itself is modern, clean and welcoming. The standard of care given to my mother during her almost 5 years there has been nothing less than exceptional. They seem to treat residents with care and provide the emotional support that is desperately needed. They are always looking at making my mother's life better and I've little doubt that their care and attention to detail has extended her life.
They have a dedicated dementia care manager who keeps in touch with me and has suggested several ideas that have helped my mother enormously.
Moving a loved one to a care home is a huge decision but the team at Bucklesham Grange make that decision a lot easier.
Thank you so much for your kind words, and for taking the time to review Bucklesham Grange, it has been an absolute pleasure to be able to care for Mum. We will be sure to share your wonderful feedback with the team.
Dad is very well cared for and is treated with immense kindness and respect. Hallmark Bucklesham Grange is very welcoming and homely - the gardens are lovely, the decoration pleasant and the staff wonderful - whether carers, reception team or maintenance.
Thank you so much for sharing such kind words, Dad is very much part of the BG family and we are honoured to care for him.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 April 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 03 August 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Bucklesham Grange.
There are no upcoming events for Hallmark Bucklesham Grange.
Awards / Recognitions (31)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Accreditations
There are no accreditations posted yet for Hallmark Bucklesham Grange.
Meet the Team (2)

I am the General Manager of Bucklesham Grange Care Home with 15 years’ experience in the field of care and over 10 years continuous service with Hallmark Care Homes in various roles. I have been awarded with a Registered Manager’s qualifications in Health and Social Care a few years ago. Integrity, honesty and transparency are the values that our team live day by day. Visit our home to meet fascinating residents, incredible team and a beautiful home in Ipswich.

My name is Danielle and I’m the Customer Relationship Manager at Bucklesham Grange.
My role is to support families who are exploring care for their loved ones, guiding them through the process and helping them make the best decision for their family. It’s incredibly rewarding to see new residents join Bucklesham, settle in, and become part of our vibrant community. Outside of work, I enjoy spending time with my daughter, being out in nature, and keeping fit.
Frequently Asked Questions about Hallmark Bucklesham Grange
What types of Care is Hallmark Bucklesham Grange registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hallmark Bucklesham Grange have?
There are 57 Single Rooms.
What are the Facilities & Services at Hallmark Bucklesham Grange?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hallmark Bucklesham Grange to the centre of Ipswich?
3.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Bucklesham Grange to verify any information. View our terms and conditions. Hallmark Bucklesham Grange has an Enhanced Service -more info.