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Monkscroft Care Centre

Shelley Road, Cheltenham, Gloucestershire GL51 7DP
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The manager was amazing. She listened endlessly to any problems and encouraged me.Jane W(Respite Resident/Service User)
Monkscroft Care Centre, Cheltenham
The care and attention of the staff at Monkscroft is amazing. They have all helped the family adjustHazel T(Wife of Resident/Service User)
Monkscroft Care Centre, Cheltenham
Dad looks very well cared for and we couldn't have asked for anything more. Thank you.Annabel S(Daughter of Resident/Service User)
Monkscroft Care Centre, Cheltenham

Monkscroft Care Centre offers up to 80 residents compassionate, individualised dementia, nursing and respite care in a modern, comfortable environment. Opened in 2012, the home is located in a residential area of Cheltenham and has good access to the A40 and M5.

With your comfort and well-being in mind, this welcoming home is designed around four 'households' and has a hair salon, music room and cinema. You will find somewhere...  

Care Provided by Monkscroft Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,650 - £1,770£1,815 - £1,945
Residential Dementia Care£1,770 - £1,885£1,945 - £2,075
Nursing Care£2,068 - £2,068£2,263 - £2,263
Nursing Dementia Care£2,068 - £2,068£2,263 - £2,263
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the

home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Monkscroft Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Doreen Paisley (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Visiting

  • Visitors are welcome at any time.

Parking

  • Free parking is available outside the home.

Monkscroft Care Centre Reviews (181)

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10

Monkscroft Care Centre has a Review Score of 10 (9.973) out of 10, based on 41 reviews in the last 2 years. Over all time Monkscroft Care Centre has 181 reviews.

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Showing 181 reviews matching selected criteria
Review from Valerie N (Daughter of Resident) published on 11 April 2018 Submitted via Website
Overall Experience

I have nothing but praise for the care given to my mother over the last couple of months. The staff are wonderful, caring and patient. Nothing was too much trouble for them. The facilities are first class and the accommodation clean,tidy and serviced daily. The staff always found the time to pop in and have a chat with her.

They always kept us fully informed about her medication and feedback from her doctor. In her last few days, we were treated with the utmost respect and consideration.

The family wish to thank all the staff for their kindness.

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Review from Michelle A (Friend of Resident) published on 22 January 2018 Submitted via Website
Overall Experience

Absolutely fantastic care home, my best friend has been a resident here for quite a few years now and she is treated fantastically, even though she is peg fed the staff make a homemade cake each year for her, us and the other residents to enjoy. The staff are absolutely lovely and her room is always clean as she is. A fantastic place that gives us peace of mind that she is always in good hands.

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Review from David I (Husband of Resident) published on 22 December 2017 Submitted via Postal Card
Overall Experience

My wife was in Monkscroft for a few weeks (18th October - 14th November) funded by NHS while non-weight-bearing following an ankle breakage. Both she and I thought it was a very nice home. The only problem was that several items of clothing seem to have been lost in the laundry.

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Review from S E (Son of Resident) published on 21 December 2017 Submitted via Postal Card
Overall Experience

The centre was clean and well lit. Staff were very well presented and polite. We did enjoy the Christmas Fayre.

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Review from Jean E (Daughter-in-law of Resident) published on 21 December 2017 Submitted via Postal Card
Overall Experience
This is the best home that we have looked at for my relative who is very hard to look after. Staff are very friendly and polite.

We would have no hesitation in giving this home an excellent review.

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Review from Anne A (Sister-in-law of Resident) published on 18 December 2017 Submitted via Postal Card
Overall Experience

I visit my sister in law most days. The family are happy with the care and attention she receives from the friendly, helpful staff.

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Review from Samantha S (Granddaughter of Resident) published on 1 November 2017 Submitted via Website
Overall Experience

My Nan has lived at Monkscroft for just over 2 years. She seems very happy and settled and has a lovely room with a nice view. The staff are always friendly and polite, even when they're a bit overstretched when running short. The food is generally very nice, if a bit on the bland side, but I guess this is to be expected when catering for this age group. Every time we have visited we have found the home to be clean and fresh smelling. There are always interesting activities to keep the residents stimulated. We could not wish for a better place for our Nan.

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Review from A A (Daughter of Resident) published on 12 September 2017 Submitted via Postal Card
Overall Experience

On my mother's 91st Birthday I was surprised and delighted to find her seated at a table with other residents with an enormous birthday cake and presents in front of her! She seemed so touched and happy even a few days later when I visited she was still telling me what a lovely birthday she had. I feel the staff at Monkscroft are extremely thoughtful, kind and caring.

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Review from Lucy B (Regular Volunteer) published on 3 July 2017 Submitted via Postal Card
Overall Experience

I volunteer at the care home for 2 days a week. I enjoy what I do, from gardening to talking to the residents. Everyone is very caring and friendly. I look forward to coming every week. I hope I make a difference for the residents too.

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Review from D T (Husband of Resident) published on 30 June 2017 Submitted via Postal Card
Overall Experience

Monkscroft has a very friendly atmosphere. I regularly stop for lunch or tea with my wife who is a resident. The food and care is excellent.

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Review from K A (Regular Volunteer) published on 23 June 2017 Submitted via Postal Card
Overall Experience

The standards of care are amazingly high. The residents are in very good hands surrounded by people who genuinely care about providing top-notch care.

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Review from Karen S (Daughter of Resident) published on 21 June 2017 Submitted via Postal Card
Overall Experience
I was delighted when Mum was moved here from hospital. She had been living alone and was very independent. We were concerned she might not take to being taken care of - we needn't have worried.
From the start she was made to feel part of the community - yet in control of her own situation - her independence of choice strongly supported. Staff are unfailingly kind.
Facilities are superb - being an almost new purpose-built building. Lots of activities, but no pressure to take part.

We feel lucky that Mum is here.

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Review from Debbie H (Daughter of Resident) published on 5 June 2017 Submitted via Postal Card
Overall Experience

My dad said "I've been to the races, how fantastic. I can see the horses and the track. I'm so happy. It's been years since I went last, I was then working, sitting by a fence, waiting for a jockey to fall off!"

He was in fact sat in a dining room, with The Gold Cup on a very large projector screen and green fields through the window - in his eyes, dreams were being made - thank you.

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Review from Nathan R (Grandson of Resident) published on 5 June 2017 Submitted via Postal Card
Overall Experience
The care on offer at Monkscroft was superb, by far the best that I witnessed across a selection of homes in the county.
It is comforting to know that my Grandfather is in such a safe and friendly environment, with a range of activities available to him.

I would recommend to anyone.

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Review from Andrew R (Son of Resident) published on 5 June 2017 Submitted via Postal Card
Overall Experience

For almost a year now, my father-in-law has been lucky enough to reside in the best place ever for his needs. I can't begin to thank the professional and caring staff enough, they are all wonderful and have provided me/my wife with all the reassurance we could ever need. Together as a group, they provide activities which are beyond my wildest dreams and have provided us with memories. We'll never forget the Polish Day, although I was too ill to attend, we have photos to treasure forever.

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Review from Jane M (Daughter of Resident) published on 3 April 2017 Submitted via Website
Overall Experience

My mother was in your care for nearly 2 years and she could not have been looked after any better anywhere else. She was happy and we were always happy with the care she received from all the staff on Springbank ward. The staff were always very professional but we found they always had time to speak to us about anything we needed to speak to them about. I couldn't think of anywhere better for her to spend the last couple of years.

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Review from RT (Daughter of Resident) published on 3 April 2017 Submitted via Website
Overall Experience

Felt almost as homely as your own home! Clean and nicely furnished with great attention to detail. More importantly, the staff are genuine, caring and highly professional. I always felt the best quality of care was being given and that my mother was with people who would look after her. Very impressive.

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Review from Margaret C (Wife of Resident) published on 27 March 2017 Submitted via Postal Card
Overall Experience
My daughter and I visited Monkscroft and were very impressed, we were very relieved when my husband was given a place there. He seemed content right from the start, his room is beautifully light, always spotlessly clean, as is the rest of the house.
He is always well turned out and he seems to enjoy the activities.
It being 'race week' in Cheltenham, a lovely party was put on and we watched the Gold Cup.
The most important asset to the home is the amazing staff.

They are generous with their time, care, communication and laughter.

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Review from Nicola W (Daughter of Resident) published on 13 January 2017 Submitted via Postal Card
Overall Experience

My father was sadly only a resident for three months but I have nothing but praise for the nursing home and friendship he received. During his end of life, myself and my partner were also given massive support. All the staff seem to really care and their work is invaluable. The home is modern, clean, practical and relaxed. Very well done and thank you.

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Review from Clare G (Daughter of Resident) published on 22 December 2016 Submitted via Postal Card
Overall Experience

A lovely care home, caring, friendly and the nicest place I could wish Dad to be for his final days.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 July 2018
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (15)

Accreditations

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Meet the Team (5)

Doreen Paisley
Doreen PaisleyJob Title:General ManagerJoined: 2019
The residents at Monkscroft Care Centre are cared for by a highly dedicated and professional team of approximately 130 employees which includes Nurses, Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by the General Manager, Deputy Manager, Head of Dementia Care and the Senior Nurse Team.
Doreen is a Registered Nurse with more than 25 years’ experience managing healthcare services in the public, private and charity sectors in Nursing, Dementia and Mental Health homes.
Prior to joining the Orders of St John Care Trust as the Monkscroft Care Centre General Manager, Doreen managed a similar large service consistently rated GOOD by CQC.
As well as a qualification as a Registered Nurse with the Nursing and Midwifery Council, Doreen holds a Registered Managers Award. She has completed numerous courses covering all aspects of caring for older people including dementia and palliative care.
Doreen brings a wealth of knowledge and experience in Elderly and Dementia Care to her role. She is committed to supporting the staff to deliver person-centred care to ensure that the people who live in the home continue to lead fulfilling lives.

Outside of work, Doreen enjoys travelling around in her motorhome with her family and dogs, and arts and crafts.

Lynne Donaldson
Lynne DonaldsonJob Title:Deputy ManagerJoined: 2001
Lynne has worked in the care sector for many years and has been a valued team member at The Orders of St John Care Trust since 2001.
Lynne has completed extensive training including NVQ Level 2 in health and social care, Level 3 in dementia awareness and Level 3 in safeguarding and the Care Leadership Programme. Lynne enjoyed completing the Dementia Leadership Award with the 2gether Trust in 2018 and supported the team in gaining Dementia accreditation for Monkscroft's Redgrove household in Feb 2019.
Lynne started her career as a night care assistant, soon becoming a care leader, then progressed to Head of Care and more recently head of dementia care at Monkscroft before her promoting to Deputy Manager in November 2020..
Lynne has a passion for learning new skills and improving her knowledge and she has demonstrated a strong track record of leading dementia care in a sensitive and professional manner, Lynne ensures all the residents are treated as an individual, having empathy and an understanding while supporting them with therapeutic approaches. Lynne loves that she can help residents keep their own identity and interests ensuring they can still enjoy an independent and fulfilling life.
Lynne prides herself on her communication skills, her caring nature and she is always looking to go above and beyond to help and support our residents and her team.
Lynne’s proudest moment was being awarded the chairman’s commendation for meritorious service in 2017, Leader of the year staff Awards 2018, and becoming a Finalist GCPA Awards for Dementia Care 2019.

Lynne enjoys spending her free time with her family and spoiling her Granddaughter.

Susan Barrass
Susan BarrassJob Title:Head of Dementia CareJoined: 2007

Susan's employment with OSJCT started as Head of Domestic in 2007. She then became a Carer, followed by a Care Leader which led to her current position of Head of Dementia Care. Susan has completed broad training which includes NVQ Level 2 & 3 in Health and Social Care and completed a QCF Level 3 in Dementia Awareness.

Susan thoroughly enjoyed the Dementia Awareness course in 2020 as it provided her with the knowledge, understanding and ideas to implement the care she delivers to the residents at Monkscroft. Susan is a Dementia Link Worker and is always willing to answer any questions about Dementia.

Susan has lots of enthusiasm to learn new skills and to improve her current knowledge. She strives to deliver high standards of care to the residents whilst maintaining dignity and respect. Susan us a very sensitive and understanding person who ensures she supports the residents in a personable way and always looks for ways to improve the lives of the residents.

Susan has great communication skills and great relationships with families who are always thanking Susan for her hard work and dedication. Susan is a well-liked colleague and is known to having a good rapport with the team. She is a "go to" individual.

Susan has many achievements that she is proud of, one is receiving the Chairman's Commendation Award for Meritorious Service in 2016 and being nominated for Leader of the Year.

In her spare time, Susan enjoys spending time with her granddaughters, watching tennis, reading and loves the Harry Potter franchise. Susan was very proud to take part in the Alzheimer's society walk in 2018 with fellow colleagues to raise money for dementia awareness.

Sarah Davis
Sarah DavisJob Title:Activities Co-ordinatorJoined: 2017
Sarah joined the Trust in May 2017 after studying Occupational Therapy at University and values the importance of person-centred care. Sarah likes to discover people’s interests and build relationships with residents and families which continues to support a positive community within and outside of Monkscroft. Sarah is also the Cheltenham representative for the ‘Gloucestershire Meaningful Activity and Wellbeing Network’ and has a passion for providing meaningful and engaging activities that supports the wellbeing of residents.

In Sarah’s spare time, she enjoys attending theatre shows and spending time with friends and family.

Emma Lomas
Emma LomasJob Title:Administration assistantJoined: 2018

Emma is an experienced Administration Assistant who has achieved BTEC Level 2 Diploma in Business & Administration and is hoping to work towards Level 3, Emma has also achieved an Ultimate Customer Service Training certificate as well as qualifications in ICT. Emma loves helping people and making a difference to our resident's lives. Emma joined the team in June 2018 and has never looked back, she thoroughly enjoys working alongside the rest of the team at Monkscroft to provide the highest standard of care to their residents. Emma is passionate about creating a welcoming and friendly environment for the residents and their families, as well as building lasting relationships. In her spare time, she enjoys going on walks and spending time with her family and friends (and her cat!).

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