Barchester Ritson Lodge

Lowestoft Road, Hopton on Sea, Great Yarmouth NR31 9AH

Barchester Ritson Lodge, Great Yarmouth, Norfolk
Barchester Ritson Lodge, Great Yarmouth, Norfolk
Barchester Ritson Lodge, Great Yarmouth, Norfolk

Barchester Ritson Lodge is a modern development from Barchester, situated to allow its residents to make the most of the scenic Norfolk coastline, while providing efficient and satisfying care services.

Qualified staff provide both residential and nursing expertise in a homely environment, which is also appropriate to the challenges of dementia care.

To help those with memory loss, the home has low risk walkways installed, as well as a sensory garden, adapted crockery and memory boxes.

Group: Barchester Healthcare Ltd

Person in charge: Helen Abigail (General Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Learning Disability • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Asperger Syndrome • Cancer Care • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Filipino, Spanish; Castilian, Lithuanian, Portuguese, Romanian, Turkish

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Monday to Friday - No set times

Parking:

On site parking along with disabled spaces available

Latest Care Quality Commission* Report on Barchester Ritson Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 30 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.5 Barchester Ritson Lodge has a Review Score of 9.5 (9.532)

The Review Score of 9.5 (maximum of 10) for Barchester Ritson Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 43 Reviews over all time. This Average Rating is also the rating value for Barchester Ritson Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.532 for Barchester Ritson Lodge is calculated as follows: ( (299 Excellents x 5) + (176 Goods x 4) + (23 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 502 Ratings = 4.532

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Ritson Lodge is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 21 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    27
  • Good
    15
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Ritson Lodge?

  • Extremely LIKELY
    34
  • Likely
    9
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Ritson Lodge

  • Resident / Service User
    13
  • Daughter of Resident/Service User
    8
  • Friend of Resident/Service User
    6
  • Son of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    2
  • more

I appreciate all that the carers did for me, they got me up and about again and did all to help. The laundry ladies were wonderful (top class). All staff were professional to the tea boys and girls and nurses. Wasn't happy when someone walked past with a scowl on their face, it let the whole place down. Food not worth the money.

How likely would you be to recommend Barchester Ritson Lodge? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Very Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Poor

The overall ambience of the home is very good. Good décor and surroundings. Sometimes requests for care incur delays, which have meant my father wet himself (on 2 occasions). All staff are friendly, I feel that he is in a safe environment, when necessary they have sought medical attention.

How likely would you be to recommend Barchester Ritson Lodge? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Helen Abigail, General Manager at Barchester Ritson Lodge responded to this review on 22 Aug 2017:

Dear Patricia
Thank you very much for the feed back, please do come and see me next time you visit your father. I will also personally phone you to discuss the review. We welcome all feedback as it helps us further improve the care we provide in Ritson Lodge. Thank you again for your feedback.

Generally, very good all-around, staff are very good, so 4 stars, not 5. Some lapses in housekeeping, such as only the occasional hoover of rooms. Staff require prompts for clothes collection and cleaning, as residents don't know if clean or not. My mum requires help every day with showering/washing.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mum came into Ritson Lodge in October 2016 initially for respite care. After 4 weeks she made the decision to become a permanent resident.
We cannot fault any aspect of this care home. The carers especially deserve a mention for their kindness, patience, and compassion. Mum is very happy here.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

It never ceases to amaze me the level of love, care, and attention that the staff put into looking after my mother and the other residents.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father moved into Ritson Lodge having relocated from Essex to be closer to the family - so far we have been impressed with how my father has been integrated into the home environment. Staff have been accessible, approachable and receptive to my father's needs.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Ritson Lodge is a lovely place to live with super décor and furnishing. Most staff can't do enough to help the residents to make the home "their home".
They do, however, seem understaffed at times, especially evenings where my aunt and uncle need help to go to bed. Also, if visiting at night we have difficulty getting in the front door and have had to wait as long as 15 mins to be let in!
If these things were addressed we would describe the care as excellent.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mum was admitted in April 2017 for respite. She is 97 and has dementia and nursing needs. She is in the nursing wing at our request.
Management has always been available for discussion and to alleviate any concerns. Placing a loved one in a care home is a huge responsibility and we have found the management very understanding, reassuring and supportive.
This can also be said for the nursing staff who have also adhered to our rights as 'LPOA's' for our mum.
The carers are very attentive to both my mum and us when we visit.
I love the fact that I can visit at my convenience, with this said, thank you all so much.
Mum is now a permanent resident and is very happy here.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

All good at Ritson Lodge. The care, everything is good. The staff always good to family and friends. All seem happy to help, right down to the cleaning, washing clothes etc are lovely.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

The atmosphere is calm and pleasant. On entering I feel that I am going into a hotel rather than a care home. The staff are always willing to help and very kind to the residents. The Lighthouse Café enable residents to feel that they are entertaining guests who visit them. The entertainment and activities provided for the residents is varied and keeps them occupied. I like the additional lounges where you can sit quietly and talk when you visit.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Upon my many visits to Ritson Lodge, I have always found a very friendly atmosphere. The place has always been clean, and the staff very helpful. It is always a pleasure to visit.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

All helpful, and help as we need it. Kept clean which is one of the daily needs. We each have good meals, so it helps the body get better. Also, we can have lots of very good tea.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Generally, my overall impression of the are provided is of an acceptable standard. Staff are polite and seem to enjoy their work which reflects the care and attention that they give to the residents.

How likely would you be to recommend Barchester Ritson Lodge? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Generally satisfactory with a slow but noticeable improvement in the quality of food, caring staff are generally very good, the only issue is the shortage of caring staff at certain times.

How likely would you be to recommend Barchester Ritson Lodge? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Poor

I visited my friend today and found this care home to be the best ever. I couldn't believe how clean and smell fee it was. Free tea and coffee, excellent atmosphere and friendly staff. My mother was in several care homes but none of them compared to this one. Well done!

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

The care home is very pleasant and spacious. Meals are provided regularly and are of good quality.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very comfortable home and friendly.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

From my first telephone contact, initial meeting with the manager and transfer of my father to Ritson Lodge all staff have been true professionals. Treating my father, mother and myself with the greatest respect at a most difficult time. The welcome and speedy assessment and treatment of my very ill father has been exemplary.
Ritson Lodge is an outstanding care home and my mother and I will always feel indebted that my father received such excellent end of life care.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I spent considerable time and effort to ensure a suitable care home could be found for my friend. This involved visiting and inspecting several care homes and to date, Ritson Lodge is by far the best available in almost all categories. All care home costs are substantial - Ritson Lodge is no exception but provides a good service, taking all aspects into account.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Exceptional place, the staff, however, do not get paid enough for the amazing jobs they all do!

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In the four weeks my Aunt has been here, the change in her has been incredible. After being in hospital, the nursing home was an improvement. Her appetite is improving and mixing with staff and residents has been a blessing.
If I heard it once I've heard it several times 'I (my Aunt) went out for lunch (with the other residents) we had fish and chips and then ice cream from McDonalds'
Every extra day we have with her now is a blessing after the prognosis from the hospital.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very pleased with the care home. The staff were excellent and the food was very adequate.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff have ensured that I have had a brilliant start. Looking forward to a return visit. Thank you.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

My Granny has last year stayed at Ritson Lodge and our experience was positive. From day one of stepping through the door, now, unfortunately, she needs full-time care so there is no better place for her to be than Ritson. Now is a full-time resident. It is satisfying as a family member knowing she is happy, content and in caring hands.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My time in Ritson Lodge was very enjoyable. I enjoyed playing board games (and cheating), the barbecue, and the sing a longs. My care was excellent and very professional and the home was very clean and spotless and the food was lovely. Everybody was very pleased, especially the carers.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brothers and I were very pleased with the care my mother received at Ritson Lodge - especially the individual care she received from many members of staff who were always helpful and friendly. It was reassuring for us for her to be in a friendly and safe environment.

How likely would you be to recommend Barchester Ritson Lodge? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I have stayed at Ritson Lodge for 7 weeks and it has been a nice experience. I wish I could stay longer but I cannot afford it, but I would recommend it.

How likely would you be to recommend Barchester Ritson Lodge? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My close friend was a resident at the above care home for three years, until her demise in March. I cannot fault the care, attention and medical facilities available from this home. All the carers did their very best for my friend at all times and adhered to my/her requests when possible.

How likely would you be to recommend Barchester Ritson Lodge? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I spent 2 weeks respite care at the above facility. I cannot praise it enough as my every need was taken care of. The home, staff, meals, planned events, comfort and cleanliness were all first class. Everything was to my liking. There was no downside at all.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After arriving at Ritson Lodge in September for two weeks respite my mother in law decided to stay, she had been diagnosed with stage 4 lung cancer and at the age of 90 decided that she needed to be somewhere to be cared for with people around her when needed. In December she started to deteriorate and I can say that the care that she had was second to none. The staff were all very caring, treated her with total respect and dignity. The whole atmosphere of Ritson Lodge is warm, friendly, very clean which itself leads to happy residents. A lot of activities going on no one has to be bored. Unfortunately my mother in law passed away on December 29th, but again we cannot fault how things were dealt with at this time. We would highly recommend this residential home.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mu mum entered Ritson Lodge in January 2015, and I can honestly say that she has the bst care she could have in the time she was there - mum passed away on the December 30.
I love in Canada so was not able to visit mum while she resided there.
I dropped in on January 22 2016, without an appointment. I was met by the general manager, who did not hesitate to show my daughter and myself around.
All I can say is this is a wonderful, clean, professional, well looked after facility and staff are very caring. I would definitely recommend this facility to my friends and relatives.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was here for nursing care primarily and this was excellent. In addition the carers were always kind and helpful.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My uncle spent the last two years of his life at Barchester Ritson Lodge and during my regular visits was always clean and tidy and well fed and looked after in a warm and very well kept environment, albeit a fairly new building. Staff were always on hand and very courteous and caring. I am delighted my uncle spent his last years in such comfortable surroundings.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother only has one night at Ritson Lodge for a TLC break but unfortunately the next morning she passed away. She was looking forward to a break while her bathroom was being converted to a wet room as her husband of 63 years has dementia, also he was in hospital after having a stroke. She was really pleased they let her stay although this was very brief, the staff, especially the manager, were outstanding and as a company should be very proud how this home is run.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I was in Ritson Lodge for two weeks respite. I was well cared for and the staff were all very kind and friendly.

How likely would you be to recommend Barchester Ritson Lodge? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Fantastic care over above what is expected. My friend was end of life, carers stayed in her room with her 24/7, night staff slept some of the day to be with her. Off duty staff came in everyday on her last week of life to cuddle and soothe her. Ten of the staff attended the funeral service. In 25 years of nursing career I have never witnessed such compassion and caring!!

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I cannot fault the carers assistance to my now deceased client, especially at the time when she was dying. They even came in to see and be with here when they were not on shift at the home.

How likely would you be to recommend Barchester Ritson Lodge? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Absolutely brilliant - made mum's last years as happy as possible.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has had a wonderful time. The staff have all shown her a great amount of care. She has loved the food. I have been away with an easy mind knowing she was well looked after. I hope this wont be her last stay with you. I can only say a big thank you to you all.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister has been a resident at Barchesters Ritson Lodge for 18 months with onset dementia, being cared for on the secure first floor. Her care has been excellent, the staff are very caring of her and her needs, giving me confidence as her only relative and living 370 miles away from Hopton-On-Sea. They (Ritson Lodge) keep me updated as to my sisters progress as we are only able to visit her 2/3 times a year.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My stay at Ritson Lodge was wonderful in every way. I could not have asked for better care for the two weeks that I stayed there. It is clean, welcoming and a very happy atmosphere with friendly competent staff who tend to your every need. Visitors and family are welcomed with open arms and encouraged. I would highly recommend this wonderful care/nursing home.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent but over my budget!

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am very happy to be living at this lodge. It is very safe and homely and the staff are very caring.

How likely would you be to recommend Barchester Ritson Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

January 2015

Job Vacancies

Staff Profiles

Helen

Helen Abigail

Job Title: General Manager

Joined: 2014

Description:

I am Registered Nurse with over 25 years experience in both private and NHS settings and I have both surgical and medical experience. I was previously a Head of Unit here at Ritson Lodge, but recently I have been promoted to the role of Deputy manager. I am passionate about what I do and take great pride in providing high-quality care to our residents.

Clair

Clair Overy

Job Title: Home Administrator

Joined: 2011

Description:

Clair is responsible for all administration at the home and is the first point of contact for any financial information or queries from relatives of our residents. Clair joins us from our neighbouring Barchester home - Oulton Park who were very sorry to lose her expertise.

Julia

Julia Osborne

Job Title: Administrative Assistant/Receptionist

Joined: 2017

Description:

My name is Julia and I joined Barchester after having previously worked in a receptionist position at another private organisation.

I have many years experience of working with people and in administration, having spent most of my career in hospitals and universities.

I enjoy every aspect of this role, especially meeting residents and their loved ones, and aim to provide an exceptional service at all times.

I look forward to welcoming you to Ritson Lodge

Sandra

Sandra Fokkema

Job Title: Administrative Assistant/Receptionist

Joined: 2017

Description:

My name is Sandra and I work at Ritson Lodge as an Administrative Assistant and Receptionist. I’m here to meet and greet visitors and help out with any questions or queries they may have.

I have previous office experience within a shipping company; I was there for 7 years dealing mainly with the purchase ledger inputting and general office duties.

Paul

Paul Harte

Job Title: Maintenance Manager

Joined: 2005

Description:

As Maintenance Manager Paul makes sure the home and gardens are looked after to a high standard, he is also the key contact on site for outside contractors. He will make sure every resident’s stay here is trouble free and as comfortable as possible and he is the person to go to for any problems within the rooms or home.

Jackson

Jackson Orr

Job Title: Head of House Keeping / Bank Chef

Joined: 2004

Description:

In Jackson's personal development he has obtained Chef of the Year finalist on two occasions. Jackson has worked for the company for 11 years in total, never having a day off sick. He has worked in 11 Barchester Homes, 4 full time and helped out in others around the country and local areas. Jackson has been a Hospitality Manager, worked in all aspects of the kitchen, Front of House, before that he worked in a public House for 18 years as a Chef.

Carl

Carl Marjoram

Job Title: Head Chef

Description:

As Head Chef, Carl will make sure that every meal time is of a high standard and enjoyed by our residents. Carl is responsible for meeting any special dietary requirements. He enjoys providing quality food and catering to our visitors, relatives and guests whenever they visit Ritson Lodge.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Ritson Lodge