Barchester Ritson Lodge

Lowestoft Road, Hopton on Sea, Great Yarmouth NR31 9AH
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9.8 138 Reviews
  • Barchester Ritson Lodge, Great Yarmouth
Ritson Lodge is a purpose-built Care Home set in the delightful village of Hopton-on-Sea. Only a short walk from the beautiful coastline of Norfolk, the home specialises in providing residential care, dementia care, and respite stays.

Set in a light and airy purposefully designed setting, the home offers modern but homely living for residents. From the cosy en suite bedrooms to the spacious and welcoming living and dining areas. Ritson Lodge has been created to encourage residents to feel at home and settle into life at the home. In Memory Lane, where dementia care is delivered, you’ll see a bespoke design aimed at helping residents to find their way around the home as well as adapted design features to encourage reminiscence.

The same high standards are also evident in the care provided. The team focus on ensuring residents feel safe and comfortable whilst following carefully designed care plans that prioritise independence and dignity.

The team at Ritson Lodge are always happy to welcome visitors, so please get in touch if you’d like to book a tour or find out more.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ritson Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Katy Hughes (General Manager)

Local Authority / Social Services

Admission Criteria

  • A personal care needs assessment by our clinical team is always required prior to any admission to Ritson Lodge.
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (59)

Visiting

  • Please feel free to visit Ritson Lodge at any time - the door is always open!

Parking

  • Onsite standard parking and disabled spaces are widely available at the home.

Barchester Ritson Lodge Reviews (138)

Total of 138, showing 21-40
9.8

Barchester Ritson Lodge has a Review Score of 9.8 (9.822) out of 10, based on 19 reviews in the last 2 years. Over all time Barchester Ritson Lodge has 138 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Ritson Lodge since last August and at every visit, I have found the home to be spotlessly clean and welcoming. The staff seem to go above and beyond for my aunt and show her genuine care. Family and friends are always welcome and yesterday we enjoyed joining everyone for
their 10th birthday celebrations. Well done to two members of staff in particular, it was lovely to see everyone happy and joining in with a sing-a-long and a little dance!

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you for your feedback I was very disappointed to have missed the day but my staff loved making a fuss of everyone. We hope you join us again soon. I will let our staff know especially those two. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Ritson Lodge for respite and recovery before returning to her home from the hospital.
The home is second to none. Light, airy and modern with large well-furnished bedrooms and ensuites, it's very welcoming. The staff are all lovely, helpful and very respectable towards all the
residents. Very good activities which all are encouraged to take part in. Very clean and hygienic and has great facilities.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you so much, we are so glad we could help in your mum's recovery. Don't forget to pop in for our events and visit us from time to time.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here for six weeks. When Mum arrived at this superb home, things had been really tough, Mum and the family had been really struggling. From the very first day, Mum experienced levels of care and support that she had never received before. The care, support, humour, companionship
and overall holistic well-being support have turned my mum's life around. In terms of the wider family, every single carer has been generous and heartfelt, genuinely caring for the support network around my mum, appreciating the journey we have been on and the guarantee of being there for all of whatever the future holds.
The carers, chefs and managers are exceptional, going above and beyond every day to ensure that my mum receives the love and support she deserves. I have witnessed the care and attention given to other residents during my visits and it is consistent and of an exceptional standard.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you so much for your feedback, we are so glad Mum has decided to stay with us and we love her bubbly personality.
It's nice to see how she has thrived at Ritson.

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Overall Experience  Overall Experience 4.0 out of 5

The premises are bright, modern and clean. The staff are friendly, helpful and welcoming. I was able to arrange a room at short notice and the management made it as simple as possible at what was a difficult time. I cannot fault the care my father received, the carers were kind, compassionate and loving.
My father did not enjoy the food but I found it adequate.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you for your review and I hope Dad is settling now at home. As always we are here if you need us.

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Overall Experience  Overall Experience 5.0 out of 5

My mum was so pleased to be here, excellent all around from reception to departure. Thank you all so much for your help, encouragement and support. 100% priceless. Thank you.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you for your feedback. I will pass this on to our team. We are glad you found the support you needed.

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Overall Experience  Overall Experience 5.0 out of 5

Ritson Lodge is fantastic in every way. The staff are excellent, very helpful and caring. Go out of their way to make residents feel at home. So many different activities they are encouraged to take part in. Looked after my brother very well until he passed away last year. The home is always spotless.
The chef's homemade cakes and biscuits are so delicious!

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you for your feedback. I will let my team know. I'm glad to hear the team looked after you all not just your brother.

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Overall Experience  Overall Experience 5.0 out of 5

My daughter came to Ritson Lodge at end of November for respite care whilst a permanent placement could be found. Fortunately, she is still here, absolutely loving living here and cared for by a wonderful team of staff, whatever their job role they are friendly, caring and willing to ensure a high standard
of care is delivered. Can't thank enough them all for the care they give. Clean, tidy and spacious room and communal areas. Meals are appetising and very much enjoyed by my daughter.

Reply from Siobhan Fennell, General Manager at Barchester Ritson Lodge

Thank you so much for this amazing feedback and great review about our home, the care our team provides, the cleanliness and the food we serve. It really does mean so much to all of the team here to know that your daughter is enjoying her time with us and you are happy too. Thank you so much!

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Overall Experience  Overall Experience 5.0 out of 5

The staff of Ritson Lodge are very friendly and dedicated. Whenever you go to visit or call they are very polite and helpful. The staff go above their job to make sure the residents are happy and have everything they require. When our uncle passed away, the staff made sure our aunt was told with people
around her who sat with her until members of the family could get to her. Nothing seems to be any trouble. The whole place is immaculate.

Reply from Siobhan Fennell, General Manager at Barchester Ritson Lodge

Thank you so much for your kind words and taking the time to leave such a great review about our home and the care experienced by your uncle. I will be sure to share this with the home team and thank you once again for this - it really does mean so much!

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Overall Experience  Overall Experience 5.0 out of 5

This was the first time my husband had been for respite at Barchester Ritson Lodge Care Home and from the moment we arrived, he was treated with the utmost care and respect. I would not hesitate to recommend this care home.

Reply from Siobhan Fennell, General Manager at Barchester Ritson Lodge

Thank you so much for taking the time to leave such a great review. Your feedback and kind words mean so much to each and every one of us at the home and I will be sure to share this with the team.

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Overall Experience  Overall Experience 5.0 out of 5

We went to visit my husband's brother who is staying in Ritson Lodge for a short stay. We were extremely impressed with the cleanliness and how friendly and caring the staff were.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you so much for your feedback it always means so much to the team here and I will feed this back. Please let me know if you have any suggestions on improving our activities in future as we always like to ensure 5 stars across the board.

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Overall Experience  Overall Experience 5.0 out of 5

After moving my dad from a previous care home in London to somewhere more local after relocating myself, I can only say that the family and I made the best choice with Ritson Lodge. We viewed a few care homes prior to choosing but can honestly say the warm welcome that we received on viewing has been
extended to his stay and not just 'for show'. The staff are amazing, always very helpful, cheerful and encouraging. Pleased to say that dad is thriving in his new environment. Very happy.

Reply from Siobhan Fennell, General Manager at Barchester Ritson Lodge

Am absolutely delighted to read your fantastic review about our home, the staff and how happy your Dad and your family are with your experience at our home. Thank you so much for taking the time to write this - your kind words really do mean a lot to us all here at Ritson Lodge.

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Overall Experience  Overall Experience 5.0 out of 5

From the first enquiry until now the staff have been extremely accommodating to help us as a family to get my parent moved and settled in. I have been happy with all his personal care needs being met. The room being a lovely place for him to stay and the interactions with the staff. The knowledge and
dedication really make it a happy home.

Reply from Siobhan Fennell, General Manager at Barchester Ritson Lodge

Thank you for your amazing review about our home, the care we provide and our home team. We really do appreciate you taking the time to share this and it really does mean the world to us all. Thank you again so much!

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Overall Experience  Overall Experience 5.0 out of 5

We have been to visit our friend every week since she has been in Ritson Lodge, she is always up and dressed and sitting with other residents, she is happy and cared for. I would recommend this residential home and we have no concerns.

Reply from Siobhan Fennell, General Manager at Barchester Ritson Lodge

Thank you so much for taking the time to leave such great feedback about the care your friend is receiving here at Ritson Lodge. Your kind words really do mean a lot to us all and I will be sure to share your review with our team!

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Overall Experience  Overall Experience 5.0 out of 5

Has been amazing from day one. My aunt is sometimes challenging, but nothing seems to phase them.

Reply from Siobhan Fennell, General Manager at Barchester Ritson Lodge

Thank you so much for taking the time to leave such kind feedback about our home and the care our team provide. Your great review is very much appreciated by us all here at Ritson Lodge.

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Overall Experience  Overall Experience 5.0 out of 5

Management friendly, efficient and good communicator. In the time my relative was there, COVID restrictions were well adhered to. One felt confident in the whole staff. 24/7 care is appreciated.
Food is rated excellent. All nursing and medical needs are well met. Any incidents, such as a fall or any
other worries, are reported promptly.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you. The staff loved your mother as we do all our residents. I will pass on your feedback to the team as it is always nice to know we have looked after the family as well as the resident. Please keep in touch.

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Overall Experience  Overall Experience 4.0 out of 5

Very welcoming staff.
I love how you can go and get yourself a cup of tea and a slice of cake.
Visits are comfortable and relaxed.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you, Becky, for your review; it means a lot to the team to get feedback. We are always looking to improve our home, so please let us know what we can do. See you soon.

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Overall Experience  Overall Experience 4.0 out of 5

Her care seems more than satisfactory, always down and presentable.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you for your review. Please let me know if you have any suggestions we are always looking to improve. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

My aunt and uncle both came to Ritson Lodge when they could no longer manage at home with visiting carers. From first contact, the staff from the top down have shown themselves to be very professional, but also are the most caring team, doing a difficult job extremely well. An example of this is the
way that an off-duty nurse came into work to see my uncle and how he was doing on two occasions. A lovely, hardworking team.

Reply from Caroline Beale, CRM at Barchester Ritson Lodge

Thank you so much for your kind words. The team will be delighted with such positive feedback.

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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very well looked after. Seems happy enough. Clean room.

Reply from Caroline Beale, CRM at Barchester Ritson Lodge

Thank you for taking the time to send us a review. We are so happy Mum is happy with us.

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Overall Experience  Overall Experience 4.0 out of 5

My opinion is still that this is a very good care home with excellent staff and cleanliness levels. My stepmother is very happy with the care provided.

Reply from Caroline Beale, CRM at Barchester Ritson Lodge

Thank you for sending in a review. It means lots to the team to get positive feedback.

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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Barchester Ritson Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.822 for Barchester Ritson Lodge is calculated as follows: ( (191 Excellents x 5) + (28 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 225 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ritson Lodge is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (10)

Katy

Katy Hughes

Job Title: General Manager

Joined: 2025

Hello, my name is Katy Hughes, I am the General Manager of Ritson Lodge Care Home. As the Ritson Lodge Manager, I take responsibility for inspiring and leading the whole team and ensuring the highest standards of care.


I have been working in the care sector since 1997 and have been a Registered Manager since 2005. One of my proudest achievements is winning a Care Award for Motivational Leadership in 2016 which meant so much to me as it was a team I was leading at the time who nominated me.


I have a wealth of experience within a multitude of care settings including Nursing, Residential and Dementia Care, Palliative Care, Young Person with Complex Disabilities, Young on-set Dementia and Learning Disability.


My aim is to use my passion for quality care and empowering residents, along with the dedication of our talented team to create a wonderful environment for all residents and their loved ones.

Jo

Jo Dunlop

Job Title: Administrator

Joined: 2002

Hello, my name is Jo. I have been a Home Administrator at Barchester Healthcare since 2002.


My team and I coordinate and facilitate all administration within the home for residents and staff.


My role includes supporting residents and their families with any financial matters that arise, whether they need help setting up a new Sky subscription, ordering newspapers or simply getting some extra shopping in.

Julie

Julie Greaney

Job Title: Administration Assistant

Hello, my name is Julie and I am one of the Administration Assistants here at Ritson Lodge.


I enjoy supporting our residents and assisting with any queries from relatives too. In addition to welcoming new visitors and I look forward to meeting you and helping you further when you visit our beautiful home.

Marie

Marie Buck

Job Title: Head of Residential Care Community

Joined: 2015

Hello, my name is Marie and I am the Head of our Residential Care Community here at Ritson Lodge.


I have been a member of the team here at Ritson Lodge since 2015 and I truly love my job. The Ritson family is wonderfully supportive and we all strive to provide outstanding care for all of our residents.


I treasure the friendships I have built with our residents, and their families and have many fond memories of the times we share here at Ritson Lodge.

Becky

Becky Fisher

Job Title: Head of Memory Lane Dementia Community

Joined: 2013

Hello, my name is Becky, and I am the Head of our Memory Lane Dementia Community here at Ritson Lodge.


I have been working at Ritson Lodge for over 10 years now and my passion since I was very young has always been looking after the elderly and Dementia Care.


Our residents have so many fantastic stories that they share and I really enjoy getting to know their families and friends too when they come to visit.


I really enjoy working at Ritson Lodge and nothing drives me more than providing the best possible care for all of our residents who choose to make Ritson Lodge their home.

Paul

Paul Harte

Job Title: Maintenance Manager

Hello, my name is Paul and I am the Maintenance Manager at Ritson Lodge.


As the Maintenance Manager, I make sure the home and gardens are maintained to a high standard. We are very proud of our beautiful home and the whole team works hard to ensure that our residents enjoy living here.


It is my responsibility to make sure every resident's stay here is as comfortable as possible and I am always on hand to help residents with putting up a new picture, installing a new TV or rearranging their furniture.


My door is always open to anyone who has an idea about improving the home in any way.

Tom

Tom Sullivan

Job Title: Head Chef

Joined: 2022

Hello, my name is Tom and I am the Head Chef here at Ritson Lodge. I pride myself on preparing high quality food and seeing our residents enjoy the dishes that the team and myself create makes me very happy.


Our Hospitality team here at Ritson Lodge is committed to providing seasonal home cooked menus offering choice, nutrition and quality - including exciting menus to specific individual dietary needs and all appetites. The food we produce is hugely important to our residents which is why it is absolutely imperative that we always get their feedback and continuously meet the needs and nutritional quota of every single resident who chooses to make Ritson Lodge their home.

Reece

Reece Parker

Job Title: Host

Joined: 2017

Hello, my name is Reece and I am a Host here at Ritson Lodge.


I have worked here since 2017 and I have spent time in the kitchen and as a Host. I love being a Host because I like to help the residents and be able to interact with them. My role is to ensure that all the residents have a fantastic dining experience for every meal. The chef and I will always spend time with new residents to find out their likes, dislikes and preferences.

Angela

Angela Obree

Job Title: Head Housekeeper

Joined: 2012

Hello, my name is Angela and I am the Head Housekeeper here at Ritson Lodge.


I especially enjoy spending time with our residents and getting to know them as my team and I maintain the highest level of cleanliness and standards throughout our home. I love to help our residents settle in and ensure everything is just as they like it every single day!

Kimberley

Kimberley Holman

Job Title: Activities Co-ordinator

Joined: 2025

My name is Kimberley. I am the life style enrichment and activities co-ordinator at Ritson Lodge.


I've really enjoyed settling into my role at Ritson Lodge and the best thing about my job is seeing the smiles and enjoyment when delivering our daily activities programme and the interaction with our Residents.

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