Barchester Ritson Lodge

Lowestoft Road, Hopton on Sea, Great Yarmouth NR31 9AH
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9.8 138 Reviews
  • Barchester Ritson Lodge, Great Yarmouth
Ritson Lodge is a purpose-built Care Home set in the delightful village of Hopton-on-Sea. Only a short walk from the beautiful coastline of Norfolk, the home specialises in providing residential care, dementia care, and respite stays.

Set in a light and airy purposefully designed setting, the home offers modern but homely living for residents. From the cosy en suite bedrooms to the spacious and welcoming living and dining areas. Ritson Lodge has been created to encourage residents to feel at home and settle into life at the home. In Memory Lane, where dementia care is delivered, you’ll see a bespoke design aimed at helping residents to find their way around the home as well as adapted design features to encourage reminiscence.

The same high standards are also evident in the care provided. The team focus on ensuring residents feel safe and comfortable whilst following carefully designed care plans that prioritise independence and dignity.

The team at Ritson Lodge are always happy to welcome visitors, so please get in touch if you’d like to book a tour or find out more.
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Care Provided by Barchester Ritson Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ritson Lodge to find out the exact price for your requirements.

Contact Barchester Ritson Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Ritson Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Katy Hughes (General Manager)

Local Authority / Social Services

Admission Criteria

  • A personal care needs assessment by our clinical team is always required prior to any admission to Ritson Lodge.
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (59)

Visiting

  • Please feel free to visit Ritson Lodge at any time - the door is always open!

Parking

  • Onsite standard parking and disabled spaces are widely available at the home.

Barchester Ritson Lodge Reviews (138)

9.8

Barchester Ritson Lodge has a Review Score of 9.8 (9.802) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Ritson Lodge has 138 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Ritson Lodge
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Total of 138, showing 81-100
Review from C W (Son of Resident) published on 29 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident here for two years and has been cared for very well and with dignity, as well as compassion.
During this time the staff have always placed safety and wellbeing first.
Every member of staff is a star. Yes we can find small fault but nothing and no-one is perfect. I visit
my mother every other day so I know this is a caring home.
I respect their work and commitment.
Reply from Pamela Mauchaza, General Manager at Barchester Ritson Lodge

Thank you for your kind review. We are proud of our staff and we have an extensive recruitment programme to ensure that we have the best care staff around.

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Review from N B (Daughter of Resident) published on 4 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit this home to see my mother and I have no problem with the care given here. I see the activities that my Mum joins in with and I think that they are very good. She has a good time and is looked after well.
Reply from Pamela Mauchaza, General Manager at Barchester Ritson Lodge

Thank you for your review - our staff work hard on the activities programme and we try to provide something that suits each of our residents. We look forward to seeing you again soon.

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Review from Tina P (Niece of Resident) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt was taken very good care of which was very comforting in her last weeks of life. A lovely environment and very dignified. The family were comforted to know she spent the last weeks being comforted in the lovely surroundings and being kept informed. Thank you.
Reply from Pamela Mauchaza, General Manager at Barchester Ritson Lodge

Thank you for your kind review. We are pleased to hear that your Auntie enjoyed her stay at Ritson Lodge and that you found comfort in her stay here.

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Review from H W (Daughter of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother enjoyed her stay and had nothing but praise for everything. From my point of view, I saw that she became much more sociable and was eating and drinking much more. Thanks to everyone.
Reply from Helen Abigail, General Manager at Barchester Ritson Lodge

Thank you for your review. We do encourage all of our residents to take part in our busy activity schedule which can help to improve their social well being and also their physical wellbeing. We are pleased to hear that your mother settled in well to Ritson Lodge and improved in both of these aspects.

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Review from K S (Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The friendly approach and warm welcome Ritson Lodge gives shows the level and care the home provides to the current and future residents of the home, including relatives and friends of the residents.
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Review from Lennard C (Husband of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the care and all of the staff are absolutely wonderful. I would like to say thanks to your manager for the help and consideration that she has given me. As I said before, the staff and nurses are great. I will miss them but I have to look after my pocket.
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Review from U C (Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have spent three weeks in Ritson Lodge, Hopton-on-Sea in order to recover after an operation from hospital. Ritson Lodge provided the most comfortable and caring convalescence with cheerful, willing and capable staff, all in a happy atmosphere. Meals were always delicious and beautifully cooked. I
consider that I have had very good care at Ritson Lodge, Hopton-on-Sea.
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Review from W B (Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Activities Coordinator is a very loving person and always willing to help. The home, in general, is very clean and tidy. The staff are very nice.
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Review from K B (Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was our very first visit to Barchester Ritson Lodge. We were made very welcome by both staff and residents. We enjoyed the Peppa Pig muddy puddle challenge too.
Well done to all the staff for organising this great event.
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Review from Ian B (Son of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dad needed more help, decided he should go back "NORTH" sadly he became ill. Chest infection, influenza, and pneumonia. We looked locally at random and came across Ritson Lodge. Wow, a beautiful place, caring and considerate staff with real empathy to resident and relatives. Our family feel comfortable
in the knowledge that dad is really cared for. Thank you all.
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Review from Eileen H (Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy to have had the opportunity to experience the kindness given to me during my stay. With such pleasant surroundings, delicious variety of food, coupled with the compassion, patience and love shown by all the staff concerned, this lodge fully deserves a 5-star rating. Very highly
rated.
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Review from Julie B (Daughter of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had to transfer my dad who had been living at home wife from hospital to Barchester Ritson Lodge. The staff are wonderful not only kind and understanding to the residents but help families also. The home is clean and homely and has a friendly atmosphere. Special thanks to the senior nurse, her kindness
and caring ways are a credit to your home.
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Review from Nigel L (Son of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The senior nurse is a very cheerful person and gives us confidence that she is very capable of giving our mother the support and help that she needs.


She makes us feel that our mother is in a good place and that we can rely on her to be looked after. The home is spacious and warm and is clean and

very well run. The staff are very friendly and courteous and the facilities are first class.


All in all, we cannot think of a better house to be in.

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Review from Karen S (Daughter of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot thank the staff enough for the respect, empathy, kindness and friendliness they have demonstrated to my dad but also all our family. Our first care home experience was filled with sadness, frustration and anger with dads care. Moving to Ritson Lodge has given us peace of mind. We are now
safe in the knowledge that dad is given the best possible care. Wonderful facilities, wonderful carers/nurses very grateful.
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Review from Janice W (Wife of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ritson Lodge offers a warm friendly welcome to resident and visitors.
I cannot thank you enough for the care you have given my husband. I can leave him knowing he is being given the best care and being treated kindly.
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Review from V C (Resident) published on 6 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I appreciate all that the carers did for me, they got me up and about again and did all to help. The laundry ladies were wonderful (top class). All staff were professional to the tea boys and girls and nurses. Wasn't happy when someone walked past with a scowl on their face, it let the whole place down.
Food not worth the money.
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Review from Patricia M (Daughter of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall ambience of the home is very good. Good décor and surroundings. Sometimes requests for care incur delays, which have meant my father wet himself (on 2 occasions). All staff are friendly, I feel that he is in a safe environment, when necessary they have sought medical attention.
Reply from Helen Abigail, General Manager at Barchester Ritson Lodge

Dear Patricia
Thank you very much for the feed back, please do come and see me next time you visit your father. I will also personally phone you to discuss the review. We welcome all feedback as it helps us further improve the care we provide in Ritson Lodge. Thank you again for your feedback.

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Review from C H W (Son of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, very good all-around, staff are very good, so 4 stars, not 5. Some lapses in housekeeping, such as only the occasional hoover of rooms. Staff require prompts for clothes collection and cleaning, as residents don't know if clean or not. My mum requires help every day with showering/washing.
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Review from Brenda O (Niece of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ritson Lodge is a lovely place to live with super décor and furnishing. Most staff can't do enough to help the residents to make the home "their home".
They do, however, seem understaffed at times, especially evenings where my aunt and uncle need help to go to bed. Also, if visiting at night we have
difficulty getting in the front door and have had to wait as long as 15 mins to be let in!
If these things were addressed we would describe the care as excellent.
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Review from L B (Daughter of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum came into Ritson Lodge in October 2016 initially for respite care. After 4 weeks she made the decision to become a permanent resident.
We cannot fault any aspect of this care home. The carers especially deserve a mention for their kindness, patience, and compassion. Mum is very happy here.
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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Barchester Ritson Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.802 for Barchester Ritson Lodge is calculated as follows: ( (168 Excellents x 5) + (28 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 202 Ratings = 4.802
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ritson Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (10)

Katy

Katy Hughes

Job Title: General Manager Joined: 2025

Hello, my name is Katy Hughes, I am the General Manager of Ritson Lodge Care Home. As the Ritson Lodge Manager, I take responsibility for inspiring and leading the whole team and ensuring the highest standards of care.


I have been working in the care sector since 1997 and have been a Registered Manager since 2005. One of my proudest achievements is winning a Care Award for Motivational Leadership in 2016 which meant so much to me as it was a team I was leading at the time who nominated me.


I have a wealth of experience within a multitude of care settings including Nursing, Residential and Dementia Care, Palliative Care, Young Person with Complex Disabilities, Young on-set Dementia and Learning Disability.


My aim is to use my passion for quality care and empowering residents, along with the dedication of our talented team to create a wonderful environment for all residents and their loved ones.

Jo

Jo Dunlop

Job Title: Administrator Joined: 2002

Hello, my name is Jo. I have been a Home Administrator at Barchester Healthcare since 2002.


My team and I coordinate and facilitate all administration within the home for residents and staff.


My role includes supporting residents and their families with any financial matters that arise, whether they need help setting up a new Sky subscription, ordering newspapers or simply getting some extra shopping in.

Julie

Julie Greaney

Job Title: Administration Assistant

Hello, my name is Julie and I am one of the Administration Assistants here at Ritson Lodge.


I enjoy supporting our residents and assisting with any queries from relatives too. In addition to welcoming new visitors and I look forward to meeting you and helping you further when you visit our beautiful home.

Marie

Marie Buck

Job Title: Head of Residential Care Community Joined: 2015

Hello, my name is Marie and I am the Head of our Residential Care Community here at Ritson Lodge.


I have been a member of the team here at Ritson Lodge since 2015 and I truly love my job. The Ritson family is wonderfully supportive and we all strive to provide outstanding care for all of our residents.


I treasure the friendships I have built with our residents, and their families and have many fond memories of the times we share here at Ritson Lodge.

Becky

Becky Fisher

Job Title: Head of Memory Lane Dementia Community Joined: 2013

Hello, my name is Becky, and I am the Head of our Memory Lane Dementia Community here at Ritson Lodge.


I have been working at Ritson Lodge for over 10 years now and my passion since I was very young has always been looking after the elderly and Dementia Care.


Our residents have so many fantastic stories that they share and I really enjoy getting to know their families and friends too when they come to visit.


I really enjoy working at Ritson Lodge and nothing drives me more than providing the best possible care for all of our residents who choose to make Ritson Lodge their home.

Paul

Paul Harte

Job Title: Maintenance Manager

Hello, my name is Paul and I am the Maintenance Manager at Ritson Lodge.


As the Maintenance Manager, I make sure the home and gardens are maintained to a high standard. We are very proud of our beautiful home and the whole team works hard to ensure that our residents enjoy living here.


It is my responsibility to make sure every resident's stay here is as comfortable as possible and I am always on hand to help residents with putting up a new picture, installing a new TV or rearranging their furniture.


My door is always open to anyone who has an idea about improving the home in any way.

Tom

Tom Sullivan

Job Title: Head Chef Joined: 2022

Hello, my name is Tom and I am the Head Chef here at Ritson Lodge. I pride myself on preparing high quality food and seeing our residents enjoy the dishes that the team and myself create makes me very happy.


Our Hospitality team here at Ritson Lodge is committed to providing seasonal home cooked menus offering choice, nutrition and quality - including exciting menus to specific individual dietary needs and all appetites. The food we produce is hugely important to our residents which is why it is absolutely imperative that we always get their feedback and continuously meet the needs and nutritional quota of every single resident who chooses to make Ritson Lodge their home.

Reece

Reece Parker

Job Title: Host Joined: 2017

Hello, my name is Reece and I am a Host here at Ritson Lodge.


I have worked here since 2017 and I have spent time in the kitchen and as a Host. I love being a Host because I like to help the residents and be able to interact with them. My role is to ensure that all the residents have a fantastic dining experience for every meal. The chef and I will always spend time with new residents to find out their likes, dislikes and preferences.

Angela

Angela Obree

Job Title: Head Housekeeper Joined: 2012

Hello, my name is Angela and I am the Head Housekeeper here at Ritson Lodge.


I especially enjoy spending time with our residents and getting to know them as my team and I maintain the highest level of cleanliness and standards throughout our home. I love to help our residents settle in and ensure everything is just as they like it every single day!

Kimberley

Kimberley Holman

Job Title: Activities Co-ordinator Joined: 2025

My name is Kimberley. I am the life style enrichment and activities co-ordinator at Ritson Lodge.


I've really enjoyed settling into my role at Ritson Lodge and the best thing about my job is seeing the smiles and enjoyment when delivering our daily activities programme and the interaction with our Residents.

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