Chestnut Lodge Care Home

32 Elmwood Road, Croydon CR0 2SG
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8.4 2 Reviews
  • Chestnut Lodge Care Home, Croydon
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Care Provided

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Maia Alcendor (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS Only
  • Male only
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (27)
  • Single Rooms with ensuite Wet Room (25)
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Chestnut Lodge Care Home Reviews (2)

8.4

Chestnut Lodge Care Home has a Review Score of 8.4 (8.365) out of 10, based on 2 reviews in the last 2 years. Over all time Chestnut Lodge Care Home has 2 reviews.

Overall Experience

  • 2
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Date Published

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Review from S P (Daughter of Resident) published on 23 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Chesnut Lodge have been amazing! My Dad has dementia, and was really struggling after several months in hospital before he moved into Chesnut Lodge. The staff have been really attentive and caring, helping him settle. They routinely help him with his everyday needs such as showering, getting
dressed and eating and drinking, which can be challenging but they handle it well, never forcing him just encouraging him.


Chesnut lodge is always clean and tidy and the staff make a lot of effort to engage service users in activities should they want to join in. I was incredibly anxious when my Dad first moved in, but everyone has been so kind and considerate, that it's really helped to put me at ease and know that my Dad is getting the care he needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Value for Money

Review from D R (Daughter of Resident) published on 23 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Chestnut Lodge in Nov 2024 and both the facilities and staff are second to none!


When visiting him, it is clear that he is well looked after and they understand all of his needs. They are keen for us, as his family to be involved in any activities they have for him.


If we have

any concerns or suggestions, we have no worry about approaching any member of the team and feedback on any action taken is given back to us in a timely manner.


I highly recommend Chestnut Lodge Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.4 (8.365)

Overview of Review Score

The Review Score of 8.4 (8.365) out of 10 for Chestnut Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Chestnut Lodge Care Home is calculated as follows: ( (20 Excellents x 5) + (3 Goods x 4) ) ÷ 23 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.495 Points relating to the number of positive Reviews for Chestnut Lodge Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 2 Positive Reviews ÷ 5.4 = 0.37

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Chestnut Lodge Care Home

What types of Care is Chestnut Lodge Care Home registered for?

Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chestnut Lodge Care Home have?

There are 27 Single Rooms.

What are the Facilities & Services at Chestnut Lodge Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chestnut Lodge Care Home to the centre of Croydon?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chestnut Lodge Care Home to verify any information. View our terms and conditions. Chestnut Lodge Care Home has an Basic Service - more info.