Dukes Court Care Home, Wellingborough, Northamptonshire
Dukes Court Care Home, Wellingborough, Northamptonshire
Dukes Court Care Home, Wellingborough, Northamptonshire

Dukes Court in Wellingborough is one of Avery’s newest homes, opened in 2015. Built to the highest specifications, it offers services for those who need residential, dementia, nursing or respite care.

It is within easy access of the town centre and residents are encouraged to be as independent as they would like to be.

Friends and family are welcome to visit and can become as involved as much as they wish.

There is a two-tiered courtyard garden and a variety of bedrooms, some with direct access to gardens.

Gardening is a popular activity and home-grown herbs and vegetables are included on the menu. There are bright dining areas but residents can eat in their own rooms if they prefer.

Group: Avery Healthcare Group

Person in charge: Suzanne Stevens (Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Weekly Charges Guide: Personal Care Single from £850 (These prices are only a guideline, please contact Dukes Court Care Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Dukes Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Dukes Court Care Home has a Review Score of 9.1 (9.101)

The Review Score of 9.1 (maximum of 10) for Dukes Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Dukes Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.434 for Dukes Court Care Home is calculated as follows: ( (102 Excellents x 5) + (41 Goods x 4) + (16 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 166 Ratings = 4.434

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.667 Points relating to the number of positive Reviews for Dukes Court Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dukes Court Care Home?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dukes Court Care Home

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    4
  • Resident / Service User
    2
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

Dukes Court is very clean and modern and the staff that stay are very nice and caring. However, we have seen significant changes over the past few months with management and carers. Standards need to be maintained and a very need to fairly review their tariffs.

How likely would you be to recommend Dukes Court Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Poor

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Poor

The accommodation is very good but sometimes the care provided is poor. When visiting my mother, on many occasions, there is no staff available. No one sitting with the residents in the lounge area. A lot of the good staff have left due to the poor management.

How likely would you be to recommend Dukes Court Care Home? Neither Unlikely or Likely

Average Rating: 

 2.7 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

After vascular treatment in a hospital, they needed my bed and pressed the ejection button. The flight path took me to Priors House in Warwickshire, greeted by the staff I soon settled into one of their self-contained rooms with 24-hour service. In two days I had regained confidence and mobility, could shower, dress and get on in a quiet lounge, emailing business and friends worldwide (wifi available!!) Everything is planned using a team system - excellent varied food by chefs to suit my tastes. I take the daily newspaper, hard and online to keep up with world events. Everywhere is so clean and the "daily on-site" laundry service ensures a clean shirt. There is so much here, which is so good. Nothing is too much trouble. It is 5 star and they "saved my life". Thank you all so much.

How likely would you be to recommend Dukes Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother, who is now 101 years old, has been in Dukes Court for 18 months and has been extremely happy with her treatment. All the staff have been very kind and understanding although she is stil, amazingly, mentally alert and reasonably mobile, she does rely on the staff for her medication and meals.

How likely would you be to recommend Dukes Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Visited at 11.30 on Sunday. Not as clean as usual, perhaps running late. Staff are friendly as usual. Still no manager in place.

How likely would you be to recommend Dukes Court Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Poor

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Moved the person we are responsible for to Dukes Court. The care he now receives, at 100 years old, has improved his mind and physical condition beyond recognition. He is now happy, is able to communicate again and thoroughly enjoys the activities.
He is now being treated with respect and dignity.

How likely would you be to recommend Dukes Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My parents moved into Dukes Court Care Home around February time and I have found it a very reassuring place for them. Staff are excellent, cleanliness is perfect and always a good welcome from all members of staff. It's very satisfying to know they are safe and looked after, five stars from me. The only issue I would address is the ease of somebody walking in as reception is not always manned.

How likely would you be to recommend Dukes Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

A very elegant home, which is important, but not the only requirement.
Care, safety and cleanliness are of a very high standard, and this ensures that I have peace of mind that my mother is being cared for.

How likely would you be to recommend Dukes Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Really enjoyed my stay, everyone really looked after me. I felt safe and I would come again. I enjoyed my room and the activities, all the staff were really helpful and I enjoyed the company of the other residents.

How likely would you be to recommend Dukes Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When I visit I always find the staff very pleasant and helpful. In the main, my sister seems very happy where she is.

How likely would you be to recommend Dukes Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

It appears very clean and professionally run.
The staff are friendly and helpful.

How likely would you be to recommend Dukes Court Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mum has been in this care home for just over a year, the difference that this has made to her is amazing, mum, now has a day, joins in the conversations with other service users and has put on weight.

How likely would you be to recommend Dukes Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Step-Father has been resident at Dukes Court Care Home since Aug 16. He settled in extremely well, due to the fantastic staff getting to know him. Although suffering from Dementia all the staff, from the catering to laundry and direct-care teams, have taken the time to understand him and make sure that they are fully able to cater for his ever increasing needs. There are many activities to keep the residents engaged and active.

Dukes Court team moved my Step-Father into a room closer to the carers station ensuring that the night staff can observe him more closely and they provided a movable bed, minimising risk of injury.The Team have coped with his several visits to the hospital and genuinely welcomed him back with a smile and a hug. The staff are always happy and upbeat and treat all residents with the up-most respect and dignity.

I would happily move into Dukes Court if and when the time comes for me and I highly recommend them.

Thank you to everyone on the team at Dukes Court Care Home.

How likely would you be to recommend Dukes Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has used this home for respite care three times and each time I have been extremely satisfied with the care she has received. The staff are very pleasant and always helpful. One thing I would say I a little more information on what she has be doing would be good. Here are a lot of activities available and I'm never sure if she has taken part and if she has enjoyed it. I hope I will be able to continue to use this home for respite care.

How likely would you be to recommend Dukes Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

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Care Home Idol 2016

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