Elsyng House

1 Forty Hill, Enfield EN2 9HT
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9.8 94 Reviews
  • Elsyng House, Enfield
Newly built Elsyng House Care Home is a purpose-built care home in Enfield, London that offers 75 individual, private en-suite rooms and provides the highest quality residential, nursing, dementia and respite care in a five-star setting.

Nestled in amongst the trees in the residential conservation area of Forty Hill, Elsyng House is easily accessible from London and surrounding areas, and located in close proximity to the Enfield’s ‘Jewel in the Crown’, the historic Forty Hall Manor and Country Park.

The brand-new Enfield nursing home provides state-of-the-art facilities including a café bistro, cinema room, hair and beauty salon, barbers, multiple air-conditioned lounges, as well as a family room and quiet lounge and garden areas for residents and families to enjoy.

All of the facilities and services are included in the weekly fees, which gives you and your loved ones the peace of mind knowing that everything is taken care of, affording residents the freedom to explore and to enjoy the available hobbies and services.

Elsyng House's all-inclusive package covers:

•        The cost of your 24-hour personal care
•        Your accommodation in a fully furnished en-suite room
•        Utilities (e.g., heat, light, Council Tax)
•        Food (breakfast, lunch and dinner), snacks and drinks, including wine and house alcohol at mealtimes and events
•        Telephone line rental and UK calls
•        Housekeeping and laundry undertaken on the premises (excluding dry cleaning)
•        Television license, for personal use
•        Wi-Fi connection
•        All in-house entertainment, activities and local outings
•        Use of the home’s recreational facilities
•        Chiropody (once every 8-12 weeks)
•        Hairdressing (once per week)
• Cinema with Sky Sports
•        Social outings

For more information about Elsyng House, please get in touch.
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Care Provided by Elsyng House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1840
  • Self-Funded Residential Dementia Care: from £1898
  • Self-Funded Nursing Care: from £1955

These prices are only a guideline, please contact Elsyng House to find out the exact price for your requirements.

Contact Elsyng House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Elsyng House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Alina Simon (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (76)

Elsyng House Reviews (94)

9.8

Elsyng House has a Review Score of 9.8 (9.786) out of 10, based on 46 reviews in the last 2 years.
Over all time Elsyng House has 94 reviews.

Overall Experience
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Date Published
  • 94
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Reviewer Connection to Elsyng House
  • 53
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  • 9
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Total of 94, showing 41-60
Review from J G (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident since May 2023 and we as a family have been very pleased with his stay at Elsyng House. He has thrived as a resident and his physical health has improved in this time. We wouldn't want him to be anywhere else!
Reply from Fiona Heneghan, Client Relations Manager at Elsyng House
Thank you for taking the time to leave a review focusing on your relative's experience.
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Review from Helen T (Friend of Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Totally and truly amazed by the exceptional level of standard by which the care home had to offer. In fact, it was hard to believe it was a care home, more a 5-star hotel.
Beautifully set-out rooms, both residents and visitors dealt with with respect, very approachable, accommodating, friendly, sincere
from all levels of staff.
Happy atmosphere, stimulating activities.
Very impressed and highly recommend.
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Review from Stelios K (Son of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall ambience of Elsyng is fantastic and always has a nice smell. The bistro area is a huge bonus to residents and visitors. All rooms are of excellent quality. All staff and management are friendly and approachable. The entertainment team are faultless. There is concern in the mornings as showers
have to be asked for and then offered between 08:30 am-9:00 am. It seems that the night shift handover doesn't want to do it. Residents should be checked regularly throughout the day, night shift should be quieter. Two nurses in particular are fantastic, receptionists are great also.
Reply from Kenneth Trowse, Client Relations Assistant at Elsyng House
Thank you for your time to review Elsyng House. We are glad that you like the home's facilities and found the delivery of service by our team professional and friendly. Our care team is striving to…read more
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Review from L T (Daughter of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in the home for 4 months and during this period I have been very impressed with the standard of care given to my mum. The staff show great care and consideration. We are both very happy with the home. A very difficult decision has been made a pleasant experience for my mum.
Reply from Kenneth Trowse, Client Relations Assistant at Elsyng House
Thank you very much for taking the time to write such a wonderful review of our amazing home. Your kind comments will be passed on to the team.
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Review from P L (Daughter of Resident) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Help and assurance are always given. Everyone very helpful
Reply from Kenneth Trowse, Client Relations Assistant at Elsyng House
Thank you for taking the time to leave us a review.
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Review from Liliana B (Daughter of Resident) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so happy with Elsyng House, the staff are all like family to Mum. Beautiful clean environment and the entire team are amazing. We feel very confident and we trust them all to look after my mum like we would do. The loving care from the management, one person especially when we needed help for
my mum to come here and stay. Also, the head nurse who dealt with all my mum's medical needs has been so supportive. Thank you Elsyng House, we love you.
Reply from Kenneth Trowse, Client Relations Assistant at Elsyng House
We really appreciate your lovely review, thank you so much. We love having Mum here with us and are so glad she is happy.
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Review from J B (Daughter of Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my initial contact with Elsyng House, I have been given outstanding support in providing care for my mother. The accommodation and facilities are great but what makes Elsyng House special is the staff. From the cleaner to the head of floor they are all very friendly and professional but above all
very caring. On occasions, they do seem to be rather short of staff but they still deliver a good service with a smile.
Reply from Ken Trowse, Client Relations Assistant at Elsyng House
Thank you very much for taking the time to write such a wonderful review of our amazing home. Your kind comments will be passed to the team. Thanks again.
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Review from Oliver E (Cousin of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just excellent. Our cousin (87) spent 9 very happy months at Elsyng. She was bright, loved the food and company and activities after a spell in the hospital. The accommodation is clean, modern and luxurious and the care staff a wonderful. At Elsyng, nothing is too much trouble. Visiting her was pleasurable
as she was so contented. When asked why she didn’t attend any of the meetings, she said "Why do I need to, I have nothing to complain about." The friends that visited her all said how happy she was at Elsyng. We would recommend Elsyng without reservation.
Reply from Rachel Tiff, Marketing Manager at Elsyng House
Thank you very much for taking the time to write such a wonderful review of our amazing home. Your kind comments will be passed to the team. Thanks again.
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Review from K F (Son of Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has dementia and has been at this care home for over a year. The facility is great and the staff are very understanding and helpful. It is very well managed and responsive to the residents needs. I can't imagine a better place for my mother to be looked after.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you very much for your kind review, which will be passed on to the team. Best wishes.
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Review from Helen K (Niece of Resident) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was transferred to Elsyng House direct from hospital, as he could not manage on his own at home any longer. He appears to be happy there and his outlook has improved. It has been a big change for him and all the family and friends, but the staff are so wonderful, caring and thoughtful. They
make their residents and their visitors feel at home. I would not hesitate to recommend Elsyng House.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you so much for your kind review of your uncle's stay with us. We are glad you are happy with his care and the fabulous staff. Your lovely comments will be passed on to all staff.
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Review from Sema H (Daughter-in-law of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience visiting my mother-in-law at Elsyng House has been brilliant. The staff are very friendly and helpful. The house is very clean, very welcoming and the facilities provided for family and friends visiting is brilliant. All in all, I would give Elsyng House 10 out of 10 - love it. Would recommend
it to anyone considering to put an elderly family member in a home to be cared for.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you very much for taking the time to write such a wonderful review of our amazing home. Your kind comments will be passed to the team. Thanks again.
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Review from Roz B (Daughter of Resident) published on 3 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Elsyng House in October, she had felt life had become too hard but it's still a challenge to leave the place you've called home for many years. Elsyng House is beautifully decorated and laid out, the facilities are great and it doesn't feel like being in a care home, more like a boutique
hotel. But far more important than the surroundings are the wonderful people that work in Elsyng. The kindness and dedication are incredible and I would love to list people individually but I may miss someone and I wouldn't want to do that. Nothing is too much trouble and they are so respectful, kind, compassionate and friendly and they make the place feel safe and homely for my mother, I couldn't want more. I would like to thank each and every member of staff for their contribution, no words can express the peace it gives me.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you very much for your wonderful review, which will be passed on to the team. Your appreciation is very gratefully received.
Mum is a much-loved member of our family.
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Review from Monika Y (Daughter of Resident) published on 16 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was very well looked after by kind, understanding and extremely attentive staff. I felt safe, confident and reassured for him to be there. I was updated regularly on his progress and always made to feel welcome when visiting him. If ever I had questions or concerns, or if ever I rang the home
with a query they always got back to me promptly.
The home itself was a lovely environment for patients to be in, safe, exceptionally clean with a calm and peaceful atmosphere. There there were many activities going on throughout the day, it really did feel like being at home with lots of facilities for patients, their every need is catered to.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
What a lovely review, thank you so much for writing this. Your positive feedback will be passed on to the team. Thanks again.
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Review from Linda L (Daughter of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum transferred to Elsyng directly after a three-week, rather harrowing, experience in the hospital and was in the home for less than four weeks before she passed away. However, my experience with the staff from beginning to end was that they are all very professional, caring, kind and supportive.
The home was kept very clean and tidy, and the nursing, care and support team were exceptional. Staff were always very welcoming, kind and considerate to mum and all the family. Mum was bed bound and was unable to take part in the activities on offer but, being inclusive, the entertainment team took the therapy dog and rabbit to her room, which she enjoyed. The hairdresser also attended to her hair in her room. Mum was unable to take advantage of the food, but it looked very appetising with a good choice, and the Bistro pastries and cakes for residents and families were always very nice and fresh. I have no hesitation in recommending Elsyng, who takes care of your loved one and their family too.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you so much for taking the time to write a review. We really appreciate your kind comments. We only wish that mum had been with us for longer. Best wishes to you and the family.
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Review from L C (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father moved into Elsyng House after two months in hospital, he was on palliative care. His treatment by management, carers and all members of staff was kind, gentle, patient and understanding. Dad was a proud man and tried hard to maintain his dignity whilst being confined to bed, many carers and
hospitality staff went that extra mile to make sure that his pride was maintained, taking an interest in his past achievements and encouraging him to participate where possible in the day to day plans and activities. The staff at Elsyng House were not only caring towards our dad but also to our mum, my sister and myself who between us visited Dad every day until he passed away this January. When Dad passed away, everything was done to ensure a peaceful, tranquil and calm morning for us all as we spent a while with Dad to say our goodbyes. I recommend Elsyng House to anyone who needs provision of care in a Care Home.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you so much for taking the time to review our home. We were so sorry to lose dad and we miss him and all the family.
Best wishes to you all and thanks again.
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Review from Susan p (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went to Elsyng House for a respite last year whistle I was on holiday. When I returned mum decided she wanted to stay as she had made friends and released she could not cope on her own anymore. I can't praise the staff enough for their care and attention, not only to my mum but to all the residents
there.


The rooms are very spacious and very well decorated. This home is a 5-star residential place I would not want to move mum anywhere else.


Susan Pieri

Reply from Julie Chanel, Client Relations Manager at Elsyng House
We really appreciate you writing this lovely review, which will be passed on to the team. Thank you for your kind comments. We are glad you and Mum are happy.
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Review from Diane S (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has experienced excellent nursing care at Elsyng House Care Home. Her confidence in walking has grown throughout her stay. Every staff member is professional, friendly and very helpful. The home itself is at an excellent level of amenities, cleanliness and pleasant decor.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
It is very kind of you to take the time to review our lovely home, we really appreciate it. Your comments will be passed on to the team. I'm glad Mum is happy. Thanks again.
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Review from Christine S (Wife of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has just spent two weeks in respite care while I underwent an operation; this is the second time I have had to use the care home. I have no complaints whatsoever about the care he received. The staff are so caring and attentive to their resident's needs, and every request is met with a smile.
Nothing is too much trouble.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you very much for your kind review. Your comments will be passed on to the team. We are so proud of our home and love to hear such nice feedback, so thank you.
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Review from Susan D (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is a resident of Elsyng House; he moved into the care home in January this year. He has settled now and is happy with the care he receives from all the staff. In my opinion, looking at other care homes in the area, this one seemed so much nicer and does not feel like a care home. The rooms
are lovely, and the lounges and bistro are also excellent. I believe we made the right choice as a family.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you very much for your kind review. Were glad dad is happy. Elsyng House is an exceptional home with fresh food, activities seven days a week, on-site GP appointments, fantastic staff, high…read more
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Review from Lorraine C (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident at Elsyng House in December 2022.
My mother has never been so happy. The standard of care she receives is so much better than I could have wished for. The staff have shown such warmth and care towards her, and all the worries I had regarding her going into long-term care
have disappeared.
Her diet is the best it has been, and her physical care she receives is done with empathy and care and is tailored to her individual needs. I am so happy I found Elsyng's House for her.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
We really appreciate your lovely review; thank you so much. We love having mum here with us and are so glad she is happy.
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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Elsyng House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Elsyng House is calculated as follows: ( (429 Excellents x 5) + (101 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 537 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elsyng House is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (3)

Alina

Alina Simon

Job Title: General Manager Joined: 2023

I have worked in Health and Social Care for over 20 years in various positions, from HCA to Activities Organiser, Nurse to Clinical Lead and Deputy Manager. I come from a nursing background, and at heart, I will always be a Nurse with a deep passion for looking after vulnerable people and enriching people’s lives, as I believe that in my work, we only get one chance to get it right. I am very proud to be part of the Elsyng House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.

Andreea

Andreea Defta

Job Title: Deputy Manager Joined: 2024

I have worked as a nurse in the care home sector for the past eight years, and I truly enjoy my job. Each day brings the opportunity to make a meaningful difference in the lives of residents, providing medical care, emotional support, and companionship. Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.

Fiona

Fiona Heneghan

Job Title: Senior Client Relationship Manager Joined: 2020

I have supported Care Homes for over 9 years and previously worked in Leisure and HR. My role is to effectively manage the occupancy levels of our Essex and North London care homes and build positive relationships with residents, families and external contacts in the community.


I work closely with the marketing department and our lifestyles teams to ensure our services are promoted to reflect the excellent care and support we provide. The residents are our extended family who we love to nurture and share daily life with whilst keeping them safe and well. I’m always delighted to meet new families and support their journey.

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