Elsyng House

1 Forty Hill, Enfield EN2 9HT
Review Us
9.8 86 Reviews
  • Elsyng House, Enfield
Newly built Elsyng House Care Home is a purpose-built care home in Enfield, London that offers 75 individual, private en-suite rooms and provides the highest quality residential, nursing, dementia and respite care in a five-star setting.

Nestled in amongst the trees in the residential conservation area of Forty Hill, Elsyng House is easily accessible from London and surrounding areas, and located in close proximity to the Enfield’s ‘Jewel in the Crown’, the historic Forty Hall Manor and Country Park.

The brand-new Enfield nursing home provides state-of-the-art facilities including a café bistro, cinema room, hair and beauty salon, barbers, multiple air-conditioned lounges, as well as a family room and quiet lounge and garden areas for residents and families to enjoy.

All of the facilities and services are included in the weekly fees, which gives you and your loved ones the peace of mind knowing that everything is taken care of, affording residents the freedom to explore and to enjoy the available hobbies and services.

Elsyng House's all-inclusive package covers:

•        The cost of your 24-hour personal care
•        Your accommodation in a fully furnished en-suite room
•        Utilities (e.g., heat, light, Council Tax)
•        Food (breakfast, lunch and dinner), snacks and drinks, including wine and house alcohol at mealtimes and events
•        Telephone line rental and UK calls
•        Housekeeping and laundry undertaken on the premises (excluding dry cleaning)
•        Television license, for personal use
•        Wi-Fi connection
•        All in-house entertainment, activities and local outings
•        Use of the home’s recreational facilities
•        Chiropody (once every 8-12 weeks)
•        Hairdressing (once per week)
• Cinema with Sky Sports
•        Social outings

For more information about Elsyng House, please get in touch.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1840
  • Self-Funded Residential Dementia Care: from £1898
  • Self-Funded Nursing Care: from £1955

These prices are only a guideline, please contact Elsyng House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Alina Simon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (76)

Elsyng House Reviews (86)

Total of 86, showing 41-60
9.8

Elsyng House has a Review Score of 9.8 (9.754) out of 10, based on 39 reviews in the last 2 years. Over all time Elsyng House has 86 reviews.

Overall Experience

  • 79
  • 7
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Date Published

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Review from Helen K (Niece of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was transferred to Elsyng House direct from hospital, as he could not manage on his own at home any longer. He appears to be happy there and his outlook has improved. It has been a big change for him and all the family and friends, but the staff are so wonderful, caring and thoughtful. They
make their residents and their visitors feel at home. I would not hesitate to recommend Elsyng House.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

Thank you so much for your kind review of your uncle's stay with us. We are glad you are happy with his care and the fabulous staff. Your lovely comments will be passed on to all staff.

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Review from Sema H (Daughter-in-law of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience visiting my mother-in-law at Elsyng House has been brilliant. The staff are very friendly and helpful. The house is very clean, very welcoming and the facilities provided for family and friends visiting is brilliant. All in all, I would give Elsyng House 10 out of 10 - love it. Would recommend
it to anyone considering to put an elderly family member in a home to be cared for.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

Thank you very much for taking the time to write such a wonderful review of our amazing home. Your kind comments will be passed to the team. Thanks again.

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Review from Roz B (Daughter of Resident) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Elsyng House in October, she had felt life had become too hard but it's still a challenge to leave the place you've called home for many years. Elsyng House is beautifully decorated and laid out, the facilities are great and it doesn't feel like being in a care home, more like a boutique
hotel. But far more important than the surroundings are the wonderful people that work in Elsyng. The kindness and dedication are incredible and I would love to list people individually but I may miss someone and I wouldn't want to do that. Nothing is too much trouble and they are so respectful, kind, compassionate and friendly and they make the place feel safe and homely for my mother, I couldn't want more. I would like to thank each and every member of staff for their contribution, no words can express the peace it gives me.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

Thank you very much for your wonderful review, which will be passed on to the team. Your appreciation is very gratefully received.
Mum is a much-loved member of our family.

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Review from Monika Y (Daughter of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very well looked after by kind, understanding and extremely attentive staff. I felt safe, confident and reassured for him to be there. I was updated regularly on his progress and always made to feel welcome when visiting him. If ever I had questions or concerns, or if ever I rang the home
with a query they always got back to me promptly.
The home itself was a lovely environment for patients to be in, safe, exceptionally clean with a calm and peaceful atmosphere. There there were many activities going on throughout the day, it really did feel like being at home with lots of facilities for patients, their every need is catered to.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

What a lovely review, thank you so much for writing this. Your positive feedback will be passed on to the team. Thanks again.

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Review from Linda L (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum transferred to Elsyng directly after a three-week, rather harrowing, experience in the hospital and was in the home for less than four weeks before she passed away. However, my experience with the staff from beginning to end was that they are all very professional, caring, kind and supportive.
The home was kept very clean and tidy, and the nursing, care and support team were exceptional. Staff were always very welcoming, kind and considerate to mum and all the family. Mum was bed bound and was unable to take part in the activities on offer but, being inclusive, the entertainment team took the therapy dog and rabbit to her room, which she enjoyed. The hairdresser also attended to her hair in her room. Mum was unable to take advantage of the food, but it looked very appetising with a good choice, and the Bistro pastries and cakes for residents and families were always very nice and fresh. I have no hesitation in recommending Elsyng, who takes care of your loved one and their family too.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

Thank you so much for taking the time to write a review. We really appreciate your kind comments. We only wish that mum had been with us for longer. Best wishes to you and the family.

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Review from L C (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father moved into Elsyng House after two months in hospital, he was on palliative care. His treatment by management, carers and all members of staff was kind, gentle, patient and understanding. Dad was a proud man and tried hard to maintain his dignity whilst being confined to bed, many carers and
hospitality staff went that extra mile to make sure that his pride was maintained, taking an interest in his past achievements and encouraging him to participate where possible in the day to day plans and activities. The staff at Elsyng House were not only caring towards our dad but also to our mum, my sister and myself who between us visited Dad every day until he passed away this January. When Dad passed away, everything was done to ensure a peaceful, tranquil and calm morning for us all as we spent a while with Dad to say our goodbyes. I recommend Elsyng House to anyone who needs provision of care in a Care Home.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

Thank you so much for taking the time to review our home. We were so sorry to lose dad and we miss him and all the family.
Best wishes to you all and thanks again.

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Review from Susan p (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Elsyng House for a respite last year whistle I was on holiday. When I returned mum decided she wanted to stay as she had made friends and released she could not cope on her own anymore. I can't praise the staff enough for their care and attention, not only to my mum but to all the residents
there.


The rooms are very spacious and very well decorated. This home is a 5-star residential place I would not want to move mum anywhere else.


Susan Pieri

Reply from Julie Chanel, Client Relations Manager at Elsyng House

We really appreciate you writing this lovely review, which will be passed on to the team. Thank you for your kind comments. We are glad you and Mum are happy.

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Review from Diane S (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has experienced excellent nursing care at Elsyng House Care Home. Her confidence in walking has grown throughout her stay. Every staff member is professional, friendly and very helpful. The home itself is at an excellent level of amenities, cleanliness and pleasant decor.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

It is very kind of you to take the time to review our lovely home, we really appreciate it. Your comments will be passed on to the team. I'm glad Mum is happy. Thanks again.

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Review from Moira D (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elsyng House is wonderful. Mum moved there in September when we couldn’t manage at home any more. It was such a big and difficult decision to make, but it was absolutely the right one. Every time I visit, I am grateful that she is in such lovely surroundings with kind and attentive carers. Her quality
of life is so much better now; she has a beautiful room, is eating well and has plenty of company. Thank you.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

Thank you so much for taking the time to review our lovely home; we really appreciate it, and your kind comments will be passed on. Thanks again.

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Review from Christine S (Wife of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just spent two weeks in respite care while I underwent an operation; this is the second time I have had to use the care home. I have no complaints whatsoever about the care he received. The staff are so caring and attentive to their resident's needs, and every request is met with a smile.
Nothing is too much trouble.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

Thank you very much for your kind review. Your comments will be passed on to the team. We are so proud of our home and love to hear such nice feedback, so thank you.

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Review from Susan D (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident of Elsyng House; he moved into the care home in January this year. He has settled now and is happy with the care he receives from all the staff. In my opinion, looking at other care homes in the area, this one seemed so much nicer and does not feel like a care home. The rooms
are lovely, and the lounges and bistro are also excellent. I believe we made the right choice as a family.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

Thank you very much for your kind review. Were glad dad is happy. Elsyng House is an exceptional home with fresh food, activities seven days a week, on-site GP appointments, fantastic staff, high staff ratios and much more. These things are important to us and make us stand out. There are cheaper homes in the area, of course, but we pride ourselves on the quality of service, which is why we are one of the top 20 care homes in London.
We, too, are glad you picked Elsyng House; we love having Dad with us.

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Review from Lorraine C (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at Elsyng House in December 2022.
My mother has never been so happy. The standard of care she receives is so much better than I could have wished for. The staff have shown such warmth and care towards her, and all the worries I had regarding her going into long-term care
have disappeared.
Her diet is the best it has been, and her physical care she receives is done with empathy and care and is tailored to her individual needs. I am so happy I found Elsyng's House for her.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

We really appreciate your lovely review; thank you so much. We love having mum here with us and are so glad she is happy.

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Review from A C (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Elsyng care home at the end of November - we are so grateful that she is in such a loving home the staff are amazing and caring. Mum has found it difficult leaving her flat but the staff make it feel like home - we are always made welcome when we visit and have peace of mind that our
mum is being cared for. Thank you to all the staff you are the best.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

Thank you so much for your kind words. We are delighted mum is making good progress and that you are happy with our care. Much appreciated.

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Review from Maria A (Wife of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved to Elsyng House in December 2022 from another care home in Sussex. The first few days were difficult for him and for his family as he started to adjust to a new environment, but the staff were respectful of his wish to stay in his room while encouraging him to have his lunch in the
dining room and participate in activities. They were so brilliant, kind and mindful of his needs, dislikes and likes that he’s now adapted really well to his new home, making friends and taking part in the floor’s life. His medical needs are fully met, with care and attention from the carers. The staff at Elsyng, at all levels, are what makes this care home so special: a caring, efficient, professional and clean environment where my husband can spend his remaining time feeling understood and valued as a human being. Families are kept informed both on an individual basis and through family meetings for all relatives, run by the general manager. An excellent care home.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

Thank you very much for taking the time to write such a detailed review. Your kind comments are very valuable to us. We are honoured to care for your loved one. With regards to food, please do speak to our Hospitality Manager to see if we can tailor the food more to his wishes. All of our food is cooked from fresh ingredients onsite.
Thanks again.

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Review from Douglas I (Son of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent just over a year at Elsyng House, towards the end he was admitted to hospital for several weeks, but thankfully was able to return to Elsyng for his final week where he was moved to a higher dependency floor and he got the fantastic, attentive care that he become used to there.
I went
and saw him in his new room, I was so impressed by the way that all his belongings have been transferred to the new room and his pictures hung in exactly the same place as they had been in his previous room.


He said to me that he was overwhelmed by how much people were willing to do for him. The contrast between being back home and being in hospital is like night and day, and it's obvious that he appreciates it. it shows that we definitely made the right choice in choosing Elsyng for last year as he has that feeling of familiarity and care.


Thank you

Reply from Julie Chanel, Client Relations Manager at Elsyng House

Thank you very much for your kind review. Your dad was a delightful man and is missed by us all. I am glad we were able to care for him in his last year. Thanks again.

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Review from Rachel H (Daughter of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Elsyng House in March 2022 straight from the hospital. It was a very traumatic time for the family as it meant my mum also moved into a different care home (different requirements).
The staff were all very friendly/courteous and respectful of both my father and ourselves. My father
had many health issues and he was treated with far better care than he received in the hospital, so the little quality of life he had was always maximised. The hygiene and decor standards are exceptional as you would expect from a new building but have also been very well thought through to encourage good communication and conversation around the cafe by reception. A special mention to one member of staff who, however low we felt, always had a very cheery smile and greeting for us. My father passed away in December but he died with dignity, which was his one request. Thank you all at Elsyng House!

Reply from Julie Chanel, Client Relations Manager at Elsyng House

Thank you so much for taking the time to review the care given to your father, he will be missed. We try very hard and give our best, so receiving this feedback is much appreciated. Best wishes to the family.

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Review from Jacqueline R (Daughter of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came in for respite after selling her house, and while the flat she is buying is refurbished. She came in exhausted - she now looks ten years younger! She has made some lovely friends and enjoys the company and different activities provided. All the staff are wonderful. Many, many thanks to you
all.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

Thank you very much for taking the time to write a review about mum's stay with us - much appreciated. We are glad she is happy here.

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Review from C A (Daughter of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my deepest gratitude to the team at Elysing Care Home. My father was there for a very short amount of time due to his medical condition; however, the team supported his care at an exceptional level. They were very attentive and caring and went over and beyond their call of duty from
management to the carers. The home is extremely clean, tidy and modern and offers a variety of fantastic tasty food options. I cannot recommend them enough, and they are very deserving of all awards! I wish you and the team the very best future.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

Thank you very much for your wonderful review. We are sorry dad was not with us for longer. I will pass on your kind comments to the team, who really appreciate the positive feedback.
Wishing you and the family all the best.

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Review from Alison S (Respite Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Elsyng House for respite care after leaving hospital. It was a perfect 'home from home' for a comfortable, safe and friendly stay with the support I needed in the early stages of recovering from major surgery. From my first visit, assessment meeting and throughout my stay, the kindness of
the staff and respect for residents' needs, likes and dislikes shone through. My room and communal areas were comfortable and cheerful. Meals are freshly prepared, nutritious and tasty with a good choice. The spacious bistro and garden are lovely places to chat with other residents and staff, entertain guests or enjoy quiet time alone, helped along by fresh baked cake daily. I didn't always feel up to joining the daily activity programme but enjoyed those that I went to and the conversations the activities prompted afterwards. The friendship and kindness shown by residents to each other was lovely to experience. The quality of care shown by all staff is excellent. A 5* home.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

Thank you so much for your delightful review. It was a pleasure having you for a short period of rehab. You are welcome to visit any time.

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Review from Sue W (Daughter of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been at Elsyng House, both she and I have been consistently impressed by the kindness shown towards her and the other residents by all the staff. On the occasion of her recent birthday, the hospitality team really excelled themselves, providing a delicious and beautifully laid out afternoon
tea. In addition, there was a pretty, decorated birthday cake, a lovely bouquet of flowers, cards and a thoughtful gift. So much thought and care had been put into making everything appropriate to my mum's tastes and preferences, and the team were so warm and friendly. It was a lovely event, with excellent cake, and very much appreciated.

Reply from Julie Chanel, Client Relations Manager at Elsyng House

Thank you for taking the time to review our home. Birthdays are so important; we love to celebrate here. Your kind comments will be passed on.

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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Elsyng House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Elsyng House is calculated as follows: ( (350 Excellents x 5) + (98 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 455 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elsyng House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (19)

Meet the Team (3)

Alina

Alina Simon

Job Title: General Manager

Joined: 2023

I have worked in Health and Social Care for over 20 years in various positions, from HCA to Activities Organiser, Nurse to Clinical Lead and Deputy Manager. I come from a nursing background, and at heart, I will always be a Nurse with a deep passion for looking after vulnerable people and enriching people’s lives, as I believe that in my work, we only get one chance to get it right. I am very proud to be part of the Elsyng House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.

Andreea

Andreea Defta

Job Title: Deputy Manager

Joined: 2024

I have worked as a nurse in the care home sector for the past eight years, and I truly enjoy my job. Each day brings the opportunity to make a meaningful difference in the lives of residents, providing medical care, emotional support, and companionship. Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.

Fiona

Fiona Heneghan

Job Title: Senior Client Relationship Manager

Joined: 2020

I have supported Care Homes for over 9 years and previously worked in Leisure and HR. My role is to effectively manage the occupancy levels of our Essex and North London care homes and build positive relationships with residents, families and external contacts in the community.


I work closely with the marketing department and our lifestyles teams to ensure our services are promoted to reflect the excellent care and support we provide. The residents are our extended family who we love to nurture and share daily life with whilst keeping them safe and well. I’m always delighted to meet new families and support their journey.

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