Elsyng House

1 Forty Hill, Enfield EN2 9HT
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9.8 107 Reviews
  • Elsyng House, Enfield
Elsyng House Care Home is a purpose-built care home in Enfield, London that offers 75 individual, private en-suite rooms and provides the highest quality residential, nursing, dementia and respite care in a five-star setting.

The care home features private bedrooms with en-suite wet rooms and a range of modern amenities, including an air-conditioned café bistro with access to a garden, an entertainment suite, a hair salon and multiple air-conditioned lounges and beautifully landscaped garden areas. The dedicated and compassionate team members prioritise the dignity and respect of residents while meeting their care needs.

Elsyng House is part of Oakland Care. Sustainability is at the heart of Oakland Care's approach, with a strong commitment to reducing environmental impact across its homes and operations. In recognition of these efforts, Oakland Care became the first care home provider in the UK to receive the prestigious King's Award for Enterprise in Sustainability in 2026. The group's dedication to excellence has also been recognised by carehome.co.uk, which named Oakland Care among its Top 20 Mid-Sized Care Home Groups in 2024, 2025, and 2026.
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Care Provided by Elsyng House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1930
  • Self-Funded Residential Dementia Care: from £1990
  • Self-Funded Nursing Care: from £2020
The price(s) shown are provided by the care home. Contact Elsyng House for full pricing details and T&Cs.

Contact Elsyng House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Elsyng House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alina Simon (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (76)

Elsyng House Reviews (107)

9.8

Elsyng House has a Review Score of 9.8 (9.828) out of 10, based on 52 reviews in the last 2 years.
Over all time Elsyng House has 107 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Elsyng House
  • 55
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  • 5
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Total of 107, showing 41-60
Review from K F (Niece of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were all friendly and helpful. Truly caring and compassionate. I felt welcomed as a visitor. The facilities are lovely and well-kept. A warm friendly 'hotel-like' feel.
Reply from Fiona Heneghan, Client Relations Manager at Elsyng HouseThank you for taking the time to leave us a review of your visits. Much appreciated.
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Review from A M (Daughter of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elsyng House have been very professional and the level of care has been exemplary. Very attentive and kind. Thank you to the deputy manager and the senior client relationship manager for arranging Mum's care. A special mention to 6 members of staff in particular. Thanks to all the team who made Mum's
experience at the home so wonderful, as she has now passed on.
Reply from Fiona Heneghan, Client Relations Manager at Elsyng HouseIt was a pleasure to care for your mum and we appreciate your review.
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Review from Geraldine O (Daughter of Resident) published on 12 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has received excellent care and is very content and happy. She has made some nice friends and the staff will go out of their way for her. The house is beautiful, everyone is very welcoming with an open-door policy. Lovely place to relax with my mum in the lounge or garden. I highly recommend
Elsyng House.
Reply from Fiona Heneghan, Client Relations Manager at Elsyng HouseThank you for leaving us a review, we appreciate this. We are really pleased the whole family are enjoying the environment.
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Review from S R (Daughter of Resident) published on 11 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had been researching care homes for my mother and visited three others before going to Elsyng House. The moment I walked into the home I felt reassured and knew that this was the best place for my mother. Most importantly residents are treated with care and respect and the staff are all professional
and super helpful from senior personnel to reception, catering and housekeeping. My mother had been in hospital for five months prior to being transferred to Elsyng and that period had been extremely difficult and stressful but since her move in July, I know I found the best home for her and that's a huge relief. Thank you.
Reply from Fiona Heneghan, Client Relations Manager at Elsyng HouseThank you for your review, we appreciate you taking the time to leave feedback of your personal experience.
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Review from N B (Resident) assisted by family/friend published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Up to now no problems. All the staff are very nice. It's kept very clean around the home. I am very happy with all the people I mix with. I am happy to have company every day. I am treated with respect all around the house. I like the garden very much and like to be in the fresh air. On the whole, I
am very happy here. I would love to go on outings more to get out of the house.
Reply from Fiona Heneghan, Client Relations Manager at Elsyng HouseThank you for your review and we look forward to enhancing your experience with more outings.
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Review from D S (Grandson of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall experience is perfect ranging from the staff, the cleaners, the management etc. The care they give to the residents and visitors is nothing but amazing overall it couldn't be more perfect.
Reply from Fiona Heneghan, Client Relations Manager at Elsyng HouseWe appreciate your review and feedback and really pleased to hear your visits are an enjoyable experience.
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Review from P C (Friend of Resident) published on 1 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elsyng House is justifiably rated as a 5-star care home and deserves the rating fully.
Everything the home does is for the care and well-being of its residents, from the brilliant staff who do the caring, to the staff behind the scenes (cleaners, hospitality, cooks, kitchen staff, management) who ensure
the residents have everything they need, from food to entertainment and from medications to having a great social platform within the home and also outside it - plenty of visits arranged weekly.
A superb care home, period!
Reply from Fiona Heneghan, Client Relations Manager at Elsyng HouseThank you for your very positive review, we appreciate your views.
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Review from H S (Daughter of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a very clean modern building. From day one have felt very welcome. The staff are friendly and professional and very caring. My mother who has dementia is cared for exceptionally well I have no complaints. My mother is very happy as I feel are all the residents. My mother is being happy and
cared for means the world to me and in such a lovely place she calls home.
Reply from Fiona Heneghan, Client Relations Manager at Elsyng HouseWe appreciate your review and your feedback of care for your mother.
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Review from J M (Daughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Amazing care support at this home.
Reply from Fiona Heneghan, Client Relations Manager at Elsyng HouseThank you for taking the time to leave a review for Elsyng, much appreciated.
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Review from S H (Friend of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The two friends I visit are often disappointed with the food. I feel that as you age the enjoyment of food is so important.
Reply from Fiona Heneghan, Client Relations Manager at Elsyng HouseThank you for your feedback, we will ensure your comments are responded to constructively.
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Review from P G (Husband of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reception - unfailingly welcoming and helpful. The floor my wife is on has no one with her specifically for her condition so she finds life quite difficult. With the sunny weather though she has benefitted from being out in the very garden, making friends who are intelligent and lucid. The hospitality
staff are outstanding. I would like to see more treatment given though I realise this condition has no immediate remedy - we can hope. The care staff work hard and stay cheerful in often difficult situations and circumstances. Thank you to them.
Reply from Fiona Heneghan, Client Relations Manager at Elsyng HouseWe appreciate you taking the time to leave a review. Your feedback will be shared with all looking after your wife.
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Review from A R (Daughter of Resident) published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled into Elsyng House well. We were very worried about how she would settle but it has gone better than expected. As mum has Alzheimer's disease she can find transition difficult but she seems happy and well cared for mum has joined in with activities and enjoys the company of others. Mum
has enjoyed attending the monthly mass.
Reply from Fiona Heneghan, Client Relations Manager at Elsyng HouseThank you for taking the time to review, much appreciated.
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Review from J B (Wife of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Elsyng House for over 18 months. The team there have been extremely supportive and really taken the time to get to know us. From the carers to the hospitality team, management to healthcare professionals, nothing is too much to ask. They have regular meetings with relatives to
ensure the utmost service and care, taking on board feedback to help improve. My husband’s needs have increased over the time he has been there, which has been seamlessly adhered to. We are extremely grateful to the whole team and know that he is safe and well looked after.
Reply from Fiona Heneghan, Client Relations Manager at Elsyng HouseThank you for taking time to leave your review, much appreciated.
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Review from Caroline J (Friend of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to pass on our thanks and appreciation to all the staff, starting from the lovely welcome we always received from the Receptionist and the other Receptionist. Mr M came to stay for palliative care and he found his wings on Friday and has gone to be reunited with his wife and friends.
I was very touched by the angel wings on his doors - a beautiful touch. All the staff have been nothing but hospitable, kind, and friendly and I know Mr M was in the best place for his last few weeks.
Reply from Fiona Heneghan, Client Relations Manager at Elsyng HouseThank you for taking the time to review at a very difficult time. We will ensure all your kind words are fed back.
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Review from J G (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident since May 2023 and we as a family have been very pleased with his stay at Elsyng House. He has thrived as a resident and his physical health has improved in this time. We wouldn't want him to be anywhere else!
Reply from Fiona Heneghan, Client Relations Manager at Elsyng HouseThank you for taking the time to leave a review focusing on your relative's experience.
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Review from Helen T (Friend of Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Totally and truly amazed by the exceptional level of standard by which the care home had to offer. In fact, it was hard to believe it was a care home, more a 5-star hotel.
Beautifully set-out rooms, both residents and visitors dealt with with respect, very approachable, accommodating, friendly, sincere
from all levels of staff.
Happy atmosphere, stimulating activities.
Very impressed and highly recommend.
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Review from Stelios K (Son of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall ambience of Elsyng is fantastic and always has a nice smell. The bistro area is a huge bonus to residents and visitors. All rooms are of excellent quality. All staff and management are friendly and approachable. The entertainment team are faultless. There is concern in the mornings as showers
have to be asked for and then offered between 08:30 am-9:00 am. It seems that the night shift handover doesn't want to do it. Residents should be checked regularly throughout the day, night shift should be quieter. Two nurses in particular are fantastic, receptionists are great also.
Reply from Kenneth Trowse, Client Relations Assistant at Elsyng HouseThank you for your time to review Elsyng House. We are glad that you like the home's facilities and found the delivery of service by our team professional and friendly. Our care team is striving to provide the best person-centred care to all of our residents. Details on preferred time for the same is requested by the residents on the day or according to the care plan in place. We have checked our care plan records and we were unable to find any discrepancies in the support required. Our day and night teams are responsible for ensuring our residents are monitored according to their personal care plan, and any required changes in the support required are discussed with all residents.
Our Deputy Manager will contact you directly to discuss your concerns in detail as your feedback is very important to us and we would like to ensure your comments are listened to and actioned. Thank you once again for your review.
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Review from L T (Daughter of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in the home for 4 months and during this period I have been very impressed with the standard of care given to my mum. The staff show great care and consideration. We are both very happy with the home. A very difficult decision has been made a pleasant experience for my mum.
Reply from Kenneth Trowse, Client Relations Assistant at Elsyng HouseThank you very much for taking the time to write such a wonderful review of our amazing home. Your kind comments will be passed on to the team.
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Review from P L (Daughter of Resident) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Help and assurance are always given. Everyone very helpful
Reply from Kenneth Trowse, Client Relations Assistant at Elsyng HouseThank you for taking the time to leave us a review.
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Review from Liliana B (Daughter of Resident) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so happy with Elsyng House, the staff are all like family to Mum. Beautiful clean environment and the entire team are amazing. We feel very confident and we trust them all to look after my mum like we would do. The loving care from the management, one person especially when we needed help for
my mum to come here and stay. Also, the head nurse who dealt with all my mum's medical needs has been so supportive. Thank you Elsyng House, we love you.
Reply from Kenneth Trowse, Client Relations Assistant at Elsyng HouseWe really appreciate your lovely review, thank you so much. We love having Mum here with us and are so glad she is happy.
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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Elsyng House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.828 for Elsyng House is calculated as follows: ( (513 Excellents x 5) + (91 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 611 Ratings = 4.828
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elsyng House is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 52 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (21)

Meet the Team (3)

Alina

Alina Simon

Job Title: General Manager Joined: 2023

I have worked in Health and Social Care for over 20 years in various positions, from HCA to Activities Organiser, Nurse to Clinical Lead and Deputy Manager. I come from a nursing background, and at heart, I will always be a Nurse with a deep passion for looking after vulnerable people and enriching people’s lives, as I believe that in my work, we only get one chance to get it right. I am very proud to be part of the Elsyng House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.

Mitaben

Mitaben Patel

Job Title: Deputy Manager Joined: 2026

I am an experienced care professional with over 19 years in the Health and Social Care sector, progressing from Healthcare Assistant to Unit Manager and now Deputy Manager at Elsyng House. With a BSc in Microbiology and a background as a qualified Pharmacist, including five years in hospital pharmacy, I bring strong clinical knowledge and a thoughtful person-centred approach to my work. I am proud to be part of the Elsyng House family and truly value the exceptional support from colleagues, residents, and their relatives. Supporting residents with dignity, compassion, and respect is the most rewarding aspect of my role, and I am committed to leading my team to deliver consistently high standards of care while fostering a warm, supportive environment where both residents and staff can thrive.

Fiona

Fiona Heneghan

Job Title: Senior Client Relationship Manager Joined: 2020

I have supported Care Homes for over 9 years and previously worked in Leisure and HR. My role is to effectively manage the occupancy levels of our Essex and North London care homes and build positive relationships with residents, families and external contacts in the community.


I work closely with the marketing department and our lifestyles teams to ensure our services are promoted to reflect the excellent care and support we provide. The residents are our extended family who we love to nurture and share daily life with whilst keeping them safe and well. I’m always delighted to meet new families and support their journey.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elsyng House to verify any information. View our terms and conditions. Elsyng House has an Enhanced Service - more info.