Elsyng House

1 Forty Hill, Enfield EN2 9HT
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9.8 94 Reviews
  • Elsyng House, Enfield
Newly built Elsyng House Care Home is a purpose-built care home in Enfield, London that offers 75 individual, private en-suite rooms and provides the highest quality residential, nursing, dementia and respite care in a five-star setting.

Nestled in amongst the trees in the residential conservation area of Forty Hill, Elsyng House is easily accessible from London and surrounding areas, and located in close proximity to the Enfield’s ‘Jewel in the Crown’, the historic Forty Hall Manor and Country Park.

The brand-new Enfield nursing home provides state-of-the-art facilities including a café bistro, cinema room, hair and beauty salon, barbers, multiple air-conditioned lounges, as well as a family room and quiet lounge and garden areas for residents and families to enjoy.

All of the facilities and services are included in the weekly fees, which gives you and your loved ones the peace of mind knowing that everything is taken care of, affording residents the freedom to explore and to enjoy the available hobbies and services.

Elsyng House's all-inclusive package covers:

•        The cost of your 24-hour personal care
•        Your accommodation in a fully furnished en-suite room
•        Utilities (e.g., heat, light, Council Tax)
•        Food (breakfast, lunch and dinner), snacks and drinks, including wine and house alcohol at mealtimes and events
•        Telephone line rental and UK calls
•        Housekeeping and laundry undertaken on the premises (excluding dry cleaning)
•        Television license, for personal use
•        Wi-Fi connection
•        All in-house entertainment, activities and local outings
•        Use of the home’s recreational facilities
•        Chiropody (once every 8-12 weeks)
•        Hairdressing (once per week)
• Cinema with Sky Sports
•        Social outings

For more information about Elsyng House, please get in touch.
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Care Provided by Elsyng House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1840
  • Self-Funded Residential Dementia Care: from £1898
  • Self-Funded Nursing Care: from £1955

These prices are only a guideline, please contact Elsyng House to find out the exact price for your requirements.

Contact Elsyng House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Elsyng House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Alina Simon (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (76)

Elsyng House Reviews (94)

9.8

Elsyng House has a Review Score of 9.8 (9.786) out of 10, based on 46 reviews in the last 2 years.
Over all time Elsyng House has 94 reviews.

Overall Experience
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Date Published
  • 94
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Reviewer Connection to Elsyng House
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Total of 94, showing 61-80
Review from A C (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Elsyng care home at the end of November - we are so grateful that she is in such a loving home the staff are amazing and caring. Mum has found it difficult leaving her flat but the staff make it feel like home - we are always made welcome when we visit and have peace of mind that our
mum is being cared for. Thank you to all the staff you are the best.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you so much for your kind words. We are delighted mum is making good progress and that you are happy with our care. Much appreciated.
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Review from Maria A (Wife of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband moved to Elsyng House in December 2022 from another care home in Sussex. The first few days were difficult for him and for his family as he started to adjust to a new environment, but the staff were respectful of his wish to stay in his room while encouraging him to have his lunch in the
dining room and participate in activities. They were so brilliant, kind and mindful of his needs, dislikes and likes that he’s now adapted really well to his new home, making friends and taking part in the floor’s life. His medical needs are fully met, with care and attention from the carers. The staff at Elsyng, at all levels, are what makes this care home so special: a caring, efficient, professional and clean environment where my husband can spend his remaining time feeling understood and valued as a human being. Families are kept informed both on an individual basis and through family meetings for all relatives, run by the general manager. An excellent care home.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you very much for taking the time to write such a detailed review. Your kind comments are very valuable to us. We are honoured to care for your loved one. With regards to food, please do speak…read more
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Review from Douglas I (Son of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent just over a year at Elsyng House, towards the end he was admitted to hospital for several weeks, but thankfully was able to return to Elsyng for his final week where he was moved to a higher dependency floor and he got the fantastic, attentive care that he become used to there.
I went
and saw him in his new room, I was so impressed by the way that all his belongings have been transferred to the new room and his pictures hung in exactly the same place as they had been in his previous room.


He said to me that he was overwhelmed by how much people were willing to do for him. The contrast between being back home and being in hospital is like night and day, and it's obvious that he appreciates it. it shows that we definitely made the right choice in choosing Elsyng for last year as he has that feeling of familiarity and care.


Thank you

Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you very much for your kind review. Your dad was a delightful man and is missed by us all. I am glad we were able to care for him in his last year. Thanks again.
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Review from Rachel H (Daughter of Resident) published on 14 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Elsyng House in March 2022 straight from the hospital. It was a very traumatic time for the family as it meant my mum also moved into a different care home (different requirements).
The staff were all very friendly/courteous and respectful of both my father and ourselves. My father
had many health issues and he was treated with far better care than he received in the hospital, so the little quality of life he had was always maximised. The hygiene and decor standards are exceptional as you would expect from a new building but have also been very well thought through to encourage good communication and conversation around the cafe by reception. A special mention to one member of staff who, however low we felt, always had a very cheery smile and greeting for us. My father passed away in December but he died with dignity, which was his one request. Thank you all at Elsyng House!
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you so much for taking the time to review the care given to your father, he will be missed. We try very hard and give our best, so receiving this feedback is much appreciated. Best wishes to…read more
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Review from Jacqueline R (Daughter of Resident) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came in for respite after selling her house, and while the flat she is buying is refurbished. She came in exhausted - she now looks ten years younger! She has made some lovely friends and enjoys the company and different activities provided. All the staff are wonderful. Many, many thanks to you
all.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you very much for taking the time to write a review about mum's stay with us - much appreciated. We are glad she is happy here.
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Review from C A (Daughter of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express my deepest gratitude to the team at Elysing Care Home. My father was there for a very short amount of time due to his medical condition; however, the team supported his care at an exceptional level. They were very attentive and caring and went over and beyond their call of duty from
management to the carers. The home is extremely clean, tidy and modern and offers a variety of fantastic tasty food options. I cannot recommend them enough, and they are very deserving of all awards! I wish you and the team the very best future.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you very much for your wonderful review. We are sorry dad was not with us for longer. I will pass on your kind comments to the team, who really appreciate the positive feedback.
Wishing you…read more
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Review from Alison S (Respite Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I stayed at Elsyng House for respite care after leaving hospital. It was a perfect 'home from home' for a comfortable, safe and friendly stay with the support I needed in the early stages of recovering from major surgery. From my first visit, assessment meeting and throughout my stay, the kindness of
the staff and respect for residents' needs, likes and dislikes shone through. My room and communal areas were comfortable and cheerful. Meals are freshly prepared, nutritious and tasty with a good choice. The spacious bistro and garden are lovely places to chat with other residents and staff, entertain guests or enjoy quiet time alone, helped along by fresh baked cake daily. I didn't always feel up to joining the daily activity programme but enjoyed those that I went to and the conversations the activities prompted afterwards. The friendship and kindness shown by residents to each other was lovely to experience. The quality of care shown by all staff is excellent. A 5* home.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you so much for your delightful review. It was a pleasure having you for a short period of rehab. You are welcome to visit any time.
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Review from Sue W (Daughter of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum has been at Elsyng House, both she and I have been consistently impressed by the kindness shown towards her and the other residents by all the staff. On the occasion of her recent birthday, the hospitality team really excelled themselves, providing a delicious and beautifully laid out afternoon
tea. In addition, there was a pretty, decorated birthday cake, a lovely bouquet of flowers, cards and a thoughtful gift. So much thought and care had been put into making everything appropriate to my mum's tastes and preferences, and the team were so warm and friendly. It was a lovely event, with excellent cake, and very much appreciated.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you for taking the time to review our home. Birthdays are so important; we love to celebrate here. Your kind comments will be passed on.
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Review from S C (Daughter of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum became a resident at Elsyng in July this year, straight from hospital, and she has now settled in. The facilities at Elsyng are excellent: luxurious accomodation and lots of activities for residents to participate in. For example, a few months ago a fabulous garden party was held with an Elvis impersonator
- the buffet was a real feast. The staff-to-resident ratio is high. Staff are friendly and helpful.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you for taking the time to review Elsyng House, we are very proud of it, and we do love a party. Much appreciated.
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Review from Anna-Louise O (Daughter of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Elsyng House in August 2022. First impressions always speak louder than words and from the first contact with the home, I was hugely impressed. When visiting the care home, the Client Relations Manager was professional and was sympathetic with my mum's care needs. We arranged for
Mum to have lunch and spend the afternoon in the care home as ultimately it was her decision whether she wanted to move from her current home. Mum moved in a few weeks later, and following a three-week stay in hospital, she has settled in very well. The staff are very attentive, professional and caring towards my mother and always have time to have a chat with relatives when visiting. Mum adores my dog and fortunately, he is allowed to visit, following a risk assessment taking place - the other residents seem to like him too! Activities take place on a daily basis and all residents are encouraged to participate.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you so much for your kind review. We are delighted mum made the move to Elsyng House. We are glad you are happy. Your kind comments will be passed on, thanks again.
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Review from J S (Daughter of Resident) published on 25 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Settling into a care home is a big adjustment for the resident and family. I was really pleased the staff at Elsyng House respected Dad's initial wishes to have his meals in his room, but also continued to invite him to the dining room if he wished to. Now he's more settled, he often takes up the invitation,
as well as enjoying some of the activities and events on offer. It's great that the care home organises singers, visits from local schoolchildren etc to keep residents in touch with the outside world. Dad has built up friendly relationships with certain carers in particular, and his skin (which requires medical care) is well looked after by the carers. The facilities at the home are lovely and my children enjoy visiting and sitting in the garden with their grandad. Dad is on a soft food diet but he really enjoys the food at the care home and I have noticed how beautifully presented it is, so it looks very appetising despite consistency requirements. I am very glad we chose Elsyng House.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you so much for taking the time to review our home, we really appreciate it. It is lovely to see dad engaging in the things he wants to and especially lovely to see him with your beautiful…read more
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Review from Lorraine C (Daughter of Resident) published on 14 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy and relieved with the care Mum is getting, knowing she is clean, comfortable and safe is such a weight off my brother's and my shoulders. The carers are so caring and patient with her and are always welcoming to visitors, it was a hard decision and one that couldn't be avoided, but so glad
that we chose Elsyng House.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you very much for taking the time to review us. Mum is a delight and much loved. We are glad you are happy with the service. Thanks again.
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Review from Mick H (Son of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Elsyng House in August 2021, following increasing difficulties caring for him at home (after a diagnosis of dementia). The change in circumstances was sudden, and our knowledge of the care system was minimal, so it was not an easy time for us or for him. From the first viewing, Elsyng
stood out from the other options we looked at, and the team have provided an excellent service, notwithstanding the enormous difficulties of the COVID era. Most importantly, Dad knows that he is safer and better cared for than was possible in his family home. A care home is not what he would choose in an ideal world, but he knows we are a long way from that, and he is settled at Elsyng and well looked after. For us, his family, what stands out are the people who work at the home, and the care and attention that go into looking after each resident as an individual. Standards are high, and the care is very professional, but there is a warmth in the team that makes all the difference.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you so much, it makes it all worthwhile when we read such lovely comments from family. Much appreciated.
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Review from W G (Son of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for nearly three months now, I am pleased to say she is very happy there, and as a result, her health and well-being are so much better. My first interaction was with the client relation manager that took her time going through the services and facilities with me and my
sister, followed by a tour. I am happy to say what I was told by her is actually the case. The establishment is clean and tidy with very friendly interactive staff. The residents appear to be happy and there is a wide range of activities to keep them occupied and amused. My mother is very well catered for here. If you are considering residential care for one of your loved ones, my advice would be to take a look, I think you will be impressed.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you very much for taking the time to submit this wonderful review. We love having mum with us and have seen such an improvement in her health since being here. She always seems to be so happy,…read more
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Review from Jane H (Daughter of Resident) published on 31 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Elsyng House at the end of October last year, following a spell in hospital. Whilst he is unhappy about having lost his independence, he could not be receiving better care. The staff could not be more accommodating and caring. The standard of hygiene is excellent and the facility
is new and well maintained. There are frequent planned activities for residents and personal events, such as birthdays are celebrated enthusiastically. Visitors are always made extremely welcome.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thanks very much for your kind review. We love having dad here, he is a delight.
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Review from G B (Cousin of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin moved to Elsyng House in February 2022 following a fairly unhappy period at a different care home in Enfield. From the very first day at Elsyng House, she was happy once again. She was overwhelmed by the friendliness, kindness, and politeness of all the staff and the lovely surroundings in
the home. Her diabetic condition is monitored carefully along with her diet etc. and she is very well cared for. As a result of all this, her health seems to have improved. She has made some lovely new friends and enjoys the activities that are available along with the outings and also the little social gatherings and the garden. She really appreciates the weekly hairdo. I think my cousin feels that if someone cannot be happy at Elsyng House, then they certainly cannot be happy at any other home. Not all people are the same but I think she has a valid point. I think it is an excellent home and I thank the whole team for helping to make it such.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you so much for your kind review. Your cousin is so lovely and very much a part of our family. She is a different lady now and so happy.
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Review from L V (Daughter-in-law of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident at Elsyng House since January 2022. She is very well cared for and the family are extremely satisfied. The staff do their utmost to make sure she is comfortable and safe.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you very much for taking the time to write a review. Your mother-in-law is a much-loved member of our community.
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Review from C N (Niece of Resident) published on 23 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A good experience so far. The staff have been very supportive since the day I went to view the care home on behalf of my relative. Since December 2021, the staff have done their utmost to help settle my relative into the home. It has not always been easy because it has been such a huge change for my
relative, but I feel all the staff have done everything they can to assist and enable my relative to feel welcome and independent. My relative is not always happy with the food, but as family are not present at meal times it is hard to assess whether or not the criticisms are justified. It has to be said, we enjoyed the meal we booked to have with him. My relative has joined in activities and has been encouraged to continue with their hobbies. So far the care and communication has been very good. Visiting arrangements have been clearly communicated during difficult circumstances arising from Covid. A big thank you to all the staff for all they have done, it's much appreciated.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thank you so much for your kind review. We love having your relative with us, they are a very interesting and a loved member of our family. We really appreciate your kind words.
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Review from Jacquie C (Daughter of Resident) published on 16 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my father became a resident in Elsyng House in September 2021 I have nothing but praise for everything they do there. He has Vascular Dementia and the staff are very caring and extremely nice. My family are very happy that he is receiving such good care and we feel comforted that he is safe and
so well looked after. I would thoroughly recommend this care home to anyone.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
We really appreciate your kind review, thank you. It has been lovely to watch dad improve so much since he has been with us. Thanks again.
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Review from Joanne M (Daughter of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Elsyng House care home in December 2021 and from the first meeting with the Client Relations Manager to her moving-in day, we have been very happy with the excellent service and standards at Elsyng. Mum receives wonderful care and every member of the Elsyng House team has been friendly,
caring, and helpful. This has certainly helped her to adjust to a new life and us as a family too. We highly recommend Elsyng House and thank them for their continued care and support for Mum and our family.
Reply from Julie Chanel, Client Relations Manager at Elsyng House
Thanks so much for your kind words. We are glad you and mum are happy with the care at Elsyng House. We love having mum with us and the family too.
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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Elsyng House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Elsyng House is calculated as follows: ( (429 Excellents x 5) + (101 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 537 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elsyng House is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
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Bed Vacancies

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Awards / Recognitions (19)

Meet the Team (3)

Alina

Alina Simon

Job Title: General Manager Joined: 2023

I have worked in Health and Social Care for over 20 years in various positions, from HCA to Activities Organiser, Nurse to Clinical Lead and Deputy Manager. I come from a nursing background, and at heart, I will always be a Nurse with a deep passion for looking after vulnerable people and enriching people’s lives, as I believe that in my work, we only get one chance to get it right. I am very proud to be part of the Elsyng House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.

Andreea

Andreea Defta

Job Title: Deputy Manager Joined: 2024

I have worked as a nurse in the care home sector for the past eight years, and I truly enjoy my job. Each day brings the opportunity to make a meaningful difference in the lives of residents, providing medical care, emotional support, and companionship. Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.

Fiona

Fiona Heneghan

Job Title: Senior Client Relationship Manager Joined: 2020

I have supported Care Homes for over 9 years and previously worked in Leisure and HR. My role is to effectively manage the occupancy levels of our Essex and North London care homes and build positive relationships with residents, families and external contacts in the community.


I work closely with the marketing department and our lifestyles teams to ensure our services are promoted to reflect the excellent care and support we provide. The residents are our extended family who we love to nurture and share daily life with whilst keeping them safe and well. I’m always delighted to meet new families and support their journey.

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