Farnham Mill Nursing Home

Farnham Mill Lane, Farnham GU9 9FN
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9.9 191 Reviews
  • Farnham Mill Nursing Home, Farnham
Farnham Mill Nursing Home is committed to the highest standards of service and care, within a friendly and happy, family-run setting. It specialises in Nursing, Dementia, Parkinson's and End-of-life care. The Home is rated as Good Overall by CQC.

Its aim is to provide the highest level of care for residents, in a dignified and compassionate way. With the best facilities and equipment, in a comfortable home with highly trained, experienced staff. The home has 60 large bedroom suites, with floor to ceiling windows, creating a very light and bright atmosphere. Outside there is a wonderful Mill Pond, landscaped gardens and a wildlife meadow. There is also a quiet courtyard garden with raised planters, all accessed by level flat paths.

Compassionate, caring and professional staff try to improve the quality of life for those who have chosen to live in the home. The approach is not 'one routine fits all', but rather a more personal care plan, that makes allowances for the individual's needs and concerns. There is a full and diverse range of activities in place to help residents pursue their personal interests

The residents are the heart of the home, helping chose the menus and even interviewing staff. Everyone at Farnham Mill wants the residents to be happy, well cared for and enjoy living at Farnham Mill.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Alison Lee (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (55)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • Visitors welcome, no time restrictions

Parking

  • On site parking

Farnham Mill Nursing Home Reviews (191)

9.9

Farnham Mill Nursing Home has a Review Score of 9.9 (9.867) out of 10, based on 87 reviews in the last 2 years.
Over all time Farnham Mill Nursing Home has 191 reviews.

Overall Experience
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Date Published
  • 191
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Reviewer Connection to Farnham Mill Nursing Home
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Total of 191, showing 101-120
Review from Lynda G (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very informative first visit for my brother and I when choosing a nursing home for our mum. Every member of staff and the volunteers we meet are so caring, friendly and approachable. The home is exceptionally clean and the grounds are maintained well. I'm updated on Mum's care. It's great to receive
updates and pictures of the residents enjoying activities. Because of Mum's lack of ability to communicate, it is heartwarming to see her reach out to hold the hand or hug and smile at all the staff she sees. It is a relief to our family to know that our mum is well cared for.
Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you for taking the time to do a review for Farnham Mill. All of the team love to care for your mother and they will really appreciate reading your kind words.

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Review from E W (Daughter of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Farnham Mill Nursing home provides excellent holistic care for my mother with dementia. The building is purpose-built and provides a safe environment. The care is exceptional and they know the residents so well that they often anticipate their needs. It is a very loving and caring environment. The residents
are able to live the lives they want; I believe how they want, without any repercussions which is permanent with dementia patients this allows them to be calm and relaxed and feel safe.
Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

The team will be really pleased to read your kind thoughts and words about their hard work and the care they offer. Thank you for taking the time to do a review.

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Review from Robert T (Nephew of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 95-year-old aunt has been a resident of Farnham Mill nursing home for over two years. As her nest of kin and her power of attorney, as well as her nephew, I want to say how well she has been looked after at Farnham Mill. All the staff have been consistently professional, caring and supportive, and
I know that my aunt could not be in better hands. She has several co-morbidities as well as dementia, which can make her behaviour somewhat unpredictable - but through it all, the Farnham Mill staff have provided me complete confidence that she is in the best possible hands. My aunt now wants to spend most of her time in bed in her room, so while she does not make the most of the Farnham Mill facilities and entertainment, she does really enjoy the visiting hairdresser. At some point, my aunt will reach the end of her life, and I have regular meetings with the management of Farnham Mill to ensure that part of the process is understood and will be managed according to my wishes for my aunt.
Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to do this thoughtful, kind review for the team at Farnham Mill. We feel honoured to be able to care for your aunt.

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Review from H S (Daughter of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not be happier with the care that Mum is receiving. The staff are amazing: caring, helpful and endlessly positive! Mum is so well cared for. Staff have really got to know her. The home is such a happy place!
Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for taking the time to do a review for the team at Farnham Mill. They will be so pleased to read your kind words about their care for your mother.

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Review from Terence K (Resident) published on 27 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a family-run home - who own more than one home.
Carers are friendly and attentive at all times.
Food is very good and varied. Personal tastes are catered for.
Rooms are spacious and light.
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Review from Gina P (Goddaughter of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were delighted to have found Farnham Mill Nursing Home and are so pleased with the care that my Godmother has received. The staff are always a pleasure to deal with and nothing is ever too much trouble - thank you all so much.
Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for taking the time to do a lovely review for Farnham Mill. I know everyone loved to care for your godmother. They will be touched to read your kind review.

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Review from J K (Daughter of Resident) published on 30 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Farnham Mill for about 6 months following the death of my father last year. The care she receives is excellent. The staff are always cheerful and go out of their way to treat her as an individual and to make her as happy and comfortable as they can, and any requests
are dealt with with care and efficiency. The calibre of staff is high across all departments from the nursing and care staff, to reception, activities, catering, cleaning, laundry and maintenance. Management are adaptable and helpful. The building is light and well designed and kept very clean. The gardens and pond are well maintained and the ducks and wildlife are a talking point. Communication between the staff and my myself is excellent and the staff listen to my mother, and I know she appreciates visits from management to keep her 'in the loop' too. I am a regular visitor and I'm always made very welcome.
Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to write a review for Farnham Mill, all of the staff will be so pleased to see how happy your mother is living at Farnham Mill.

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Review from Anthony P (Husband of Resident) published on 2 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife entered The Mill on Christmas Eve 2021.
On entry, the atmosphere is quiet and calm and one of the best features is that I have been able to visit every day.
The Mill lives up to its description during our initial introductory inspection and as a family, we are very happy with what it provides.
It
is clean, comfortable and well run. Members of the owning family are frequently in evidence. Staff are competent and cheerful and management is amenable and adaptable.
The building is light and modern and residents receive individual attention.
On a mundane note, there is good, free visitor parking!
Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you for your thoughtful review of Farnham Mill. We are honoured to care for your wife and are pleased you are happy too.

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Review from Matthew J (Son of Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has suffered a steady decline over the past three years with his vascular dementia and he regressed quite quickly 12 months ago, moving from his independent retirement home when he needed full-time nursing care. From March of this year after several false starts, I finally found Farnham Mill.
It was such a relief for me, and I cannot speak highly enough of the surroundings and the team. I knew from seeing Dad's decline that he needed very specific and attentive, joined-up care. The team are constantly in touch with me ensuring that I know every element of his health, medication, general care, and state of mind. He has a large bright room which we have been able to personalise, and he is able to spend plenty of assisted time in the general open plan areas and gardens. Needing help with every aspect of his day from washing to dressing and eating, the team are all exceptionally caring and patient. It is also very easy to visit Dad as I am his principal carer.
Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you for taking the time to do a review for Farnham Mill, everyone will be so pleased to see your kind words. It is an honour to care for your Father and to have him with us at Farnham Mill.

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Review from Hugh G (Son of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Farnham Mill Nursing Home is a very friendly and very caring home and the care and attention given to my mother has been first class. There is great continuity of care as a result of the home only staffing with permanently employed staff and do not use agency staff. This is not only a great benefit
to my mother but also to my father who is a regular visitor and other members of our family who visit and know us by name. A high level of professional care and help is given by all members of staff including senior nurses, care assistants, receptionists and kitchen staff. We are very happy that my mother is in a very caring home and environment.
Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Your kind words will be such a boost to the brilliant team at Farnham Mill. Thank you very much. We are so please your mother is happy and all the family feel welcome, as that is what we are always striving for.

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Review from Roger M (Respite Resident) published on 12 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and caring staff. Excellent facilities. I have had a couple of exacerbations which were dealt with promptly and correctly. It is a very safe environment, and residents are treated with respect. My family are kept informed of my well-being.
Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for your review of Farnham Mill. We are delighted you are happy at Farnham Mill and that you are pleased with the care of the staff. We are very happy you have chosen to live at Farnham Mill.

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Review from Juan S (Son-in-law of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife, Father in law and I could not be more pleased with the care my mother in law is receiving. Everyone is incredibly caring and friendly and professional. They have really made it her home. They are very creative and thoughtful and inject as much fun and interest into her days as possible. The
communication with us is also excellent. We feel like she could not be in a better place and recommend her new home wholeheartedly.
Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for your kind review, all of the staff will be so pleased to see it. We are honoured to care for your mother in law at Farnham Mill.

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Review from Anne P (Daughter of Resident) published on 19 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After seeing Farnham Mill Nursing Home in action for over two years, caring for my father, I have only praise for the whole team.
The excellent service starts at reception. This is the anchor of the home, having ensured all Covid-19 testing requirements are implemented for the protection of the home
including relatives, care partners and care volunteers. Reception effectively answer and action any queries.
Every department works smoothly together from the medical side to housekeeping.
Activities have ensured my father is included in group activities or one to one sessions including conversing in French - French is my father's much loved second language.
The dining requirements are carefully monitored ensuring my father enjoys his food and is well nourished.
The continuity of staff, the unending caring and patience of the Farnham Mill team is exemplary.
The Care Home owners are attentive wanting themselves and their teams to achieve their best for the residents and their relatives.
Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

All the team will be so pleased to read your lovely review. Thank you so much for taking the time. We are very happy your father has chosen to live at Farnham Mill and that you have been able to see the dedication and care given by the wonderful teams in the home.

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Review from Diane J (Niece of Resident) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt received exemplary care throughout her stay at Farnham Mill. The staff were pro-active, gentle and caring, and kept me well-informed about my aunt's well-being. Although my aunt's ability to communicate was limited, the staff did everything they could to get to know her, chat with her and involve
her in the many activities – there is always plenty going on here, as the photos in the weekly activities email show!


The management, financial, admin and (especially) the reception staff were also unfailingly courteous, helpful, efficient and kind. The nursing home is colourful, clean and airy. The bedrooms are beautifully appointed and the staff helped my aunt feel at home by putting up her pictures and arranging her ornaments. I would definitely recommend Farnham Mill to anyone looking for a caring yet stimulating environment for a loved one. If your idea of a care home is residents vegetating in a dingy room, then visit Farnham Mill to see how different proper care can be!

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to do such a lovely considered review. All the staff will be touched to read it. We are so pleased your aunt was happy at Farnham Mill.

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Review from Jonathan J (Son of Resident) published on 8 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We discovered Farnham Mill a couple of months ago when our mother was being lined up for discharge from the hospital. The physical environment including the rooms and communal areas looked attractive from the beginning, but most of all the nursing and activities staff, employed and volunteers alike,
have proved highly engaged, making a great effort to understand and adapt to the residents' likes and dislikes. Covid restrictions have made visiting somewhat laborious over the past few months but the 'gate guardians' are friendly and the payoff is that care partners' can have full confidence that residents' are kept safe and well looked after.
Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you for your kind review. All of the staff will be so pleased to read it.

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Review from Cathrine D (Daughter of Resident) published on 1 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and kindness of all staff have made the move to Farnham Mill so much easier than I expected.
Everyone takes time to ensure Mum's needs are met. Although my mum can't participate very much in the varied activity programme, the coordinators do a fantastic job at ensuring she is present and
involved as much as possible. In addition to informal chats when I visit, I receive weekly emails and photos from the activity coordinators summarising what she's been doing. This is so reassuring. The nursing staff also keep me updated with any changes to care and any thoughts or suggestions I have are welcomed and taken into account. The care partner scheme is a great initiative that has enabled me to be involved in some aspects of care mum's care, which has been very important for us.
The environment is clean, bright and airy. There is always a lovely atmosphere, lots of smiles, activity and a sense of positivity and belonging. Thank you!
Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for taking the time to do such a kind, considered review. All of the staff feel honoured to be able to care for your mother and all of our residents and they will be very pleased to see this lovely review of their hard work, thank you again.

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Review from Carolyn B (Friend of Resident) published on 26 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As the responsible carer for my aunt, I wanted to find somewhere that was bright and comfortable, with real attention to the resident's needs and wishes. Farnham Mill has a wonderful atmosphere and the staff are always helpful and friendly. Coming out of a long term hospital stay meant that there was
a need for a certain amount of rehabilitation and rest and I can see the improvement in my aunt's physical and mental well-being from being in a social and active environment. The home has made her room feel homely, with pictures on the wall and her belongings around her. The home makes a point of open communication and I feel very reassured about the high-level care she is getting.
Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for your kind, considered review. We are so pleased your aunt is happy at Farnham Mill.

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Review from Mary W (Power of Attorney of Resident) published on 24 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the home highly enough.


They do not use agency staff, so the patient was able to quickly learn who her carers are, recognise and chat to them. She particularly appreciates how often someone pops into her room - it appears to be several times an hour in my experience during visits.


The

central meeting area is open and bright. Patients can choose to stay in their rooms or socialise. They do not all have to eat together and the home has accommodated my patient's requests for slightly different meal times and has also listened to her precise instructions for how she likes her tea!


There is a hairdressing room and jacuzzi bath for patients. The rooms and communal areas are cleaned daily. She has chosen so far not to take part in group activities so I cannot comment on them but have noticed them going on during my visits.


Their Covid security is very strict which is excellent for the patients.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for taking the time to do such a lovely review for Farnham Mill. The staff will be so pleased to see all their hard work is appreciated.

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Review from Julian B (Son of Resident) published on 24 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was with Farnham Mill Nursing Home for only 5 weeks, but in that time, I got to know the team and how they operate, despite having to operate strict Covid rules. I am so pleased that we found Farnham Mills as I really do not think of any way they could have cared for my Dad any better. The team
from the front desk, through to the nursing staff were attentive 24/7 and always there for Dad or any of his visitors.


Sadly, Dad didn't manage to use many of the facilities, but from a nursing and 24/7 care perspective, and sensitivity towards the needs of the family, they have been exemplary.


I'm not sure what to say regarding food, because I didn't have experience of it, but the activities looked fun from a distance.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so very much for taking the time to do this lovely review of Farnham Mill, the staff will be so pleased to read it. We are honoured to have cared for your father.

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Review from Colin C (Brother of Resident) published on 19 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Previously my brother spent some time at another nursing home where the staff said he was bedbound, unable to sit up in a chair and needed to be hand-fed. His lack of mobility and dementia may be far advanced but care at Farnham Mill has demonstrated that this is completely untrue. The home's policy
of positive action to get patients up and about and to participate in group activities as far as their capacity allows has paid off. He may not have been transformed into the man he once was but he is yet to become the vegetable I had feared. He has been joined there by his wife who has also benefitted from this new environment. Lack of mobility had meant that for the last six years she seldom left the family home or met anyone apart from home-carers. She can now socialize with other patients and roam round the long corridors of the home leaning on her four-wheeled walker knowing that staff members will always be to hand should she need help.
Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for taking the time to write this lovely review for Farnham Mill. All of the staff will be so pleased to see their hard work is appreciated. We too are so pleased to see how much both your brother and sister-in-law are improving and we are enjoying having them here with us at Farnham Mill.

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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Farnham Mill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 87 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 87 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Farnham Mill Nursing Home is calculated as follows: ( (908 Excellents x 5) + (113 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 1033 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Farnham Mill Nursing Home is based on 87 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 87 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (13)

Alison

Alison Lee

Job Title: Owner Joined: 1988

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.


I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Laura

Laura Cooper

Job Title: General Manager Joined: 2014

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

Sahlee

Sahlee Villalobos

Job Title: Home Manager Joined: 2011

Hello, my name is Sahlee, I have worked for Woodlands and Hill Brow since 2011 as a home manager and as a Kings Nurse Specialist. My real passion in life is nursing and caring for the elderly. I specialise in palliative care and tissue viability. It is so important to me that the residents we care for are comfortable and happy and that every day we can help to improve their quality of life.

Helen

Helen Paterson

Job Title: Deputy Home Manager Joined: 2022

‘Working as the deputy manager in Farnham Mill NH has enabled me to utilise a wealth of transferable skills developed during my 42yrs nursing experience. I am a strong believer that here’s no real substitute for the intensely rewarding and fulfilling nature of looking after older people. I am very passionate about ensuring residents are provided with attentive and respectful care, at the same time ensuring that they retain their dignity and independence during the latter stages of life.


I love being able to take time to talk, listen and understand what matters to the resident, as It is important that residents can express choices and feel involved in the way their care is planned and delivered. My love of looking after older people enables me to utilise my skills to provide consistent, individualised care and support to residents in a care environment, knowing it makes a difference in the lives of the residents’.

Ben

Ben Smith

Job Title: Resident Liaison Manager Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.
I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

James

James Blight

Job Title: Hospitality Manager Joined: 2022

I have over 25 years of experience in Hospitality, mostly as a chef. Prior to joining Woodlands and Hill brow, I spent 5 years working in a luxury care home in Andover, overseeing the kitchens, housekeeping, activities and maintenance departments. I really enjoy seeing happy residents enjoying their food and having fulfilled lives.


My goal is that my contribution through experience, passion and determination gives everyone living at Farnham Mill the best possible quality of life.

Simon

Simon

Job Title: Head Chef

Preparing, cooking and presenting good, tasty, wholesome food has always been my passion. I have cooked since I was very young. What I enjoy most about working in Care and cooking for the older generation is the interaction with the residents and the creation of personalised foods they will enjoy the most. While always being aware of hydration, taste, nutrition and the resident's personal enjoyment of the food.

Maxine

Maxine

Job Title: Reception

I have been working at Farnham Mill as a front-of-house receptionist.


I worked for a well-known high street bank but changed my career which was inspired by my mum’s Alzheimer’s diagnosis and the impact it had and still has on my family’s lives. I am passionate about and love my role at Farnham Mill. To see families being able to spend time together is my real inspiration and to be able to spend time with our residents is a real privilege on a day-to-day basis.

Sarah

Sarah Jupp

Job Title: Activities Coordinator Joined: 2018

I joined Farnham Mill in July 2018 and feel proud of my role as activities coordinator.


My passion is making our residents happy and I believe this is part and parcel of good care.


My job as activities coordinator allows me lots of opportunities to do this, through organising lots of different activities and trips that our residents enjoy. These include arts and crafts, quiz's, trips out to the pub, shopping and to garden centres. Plus lots of musical performances.

Binita

Binita

Job Title: Senior Nurse Joined: 2019

I am the Senior Nurse and Clinical Lead at Hill House. I joined Woodlands and Hill Brow Ltd in 2019, after working in a number of other nursing homes previously. I was drawn to Farnham Mill because I had heard about how the company offer outstanding care to their residents and takes care of its staff.


On a personal level, I have always been passionate about caring for the elderly, especially those with dementia. It is my belief our residents should receive excellent nursing care and I am proud to be part of the outstanding team at Farnham Mill.

Alma

Alma

Job Title: Senior Nurse Joined: 2018

I have worked with the Woodlands and Hill Brow group for more than 5 years, working my way up to Senior Nurse. I work with a great team of management, carers and domestic staff. I am particularly passionate about caring for residents with dementia. I enjoy working together to ensure our lovely residents are happy and cared for in every way possible.

Irene

Irene

Job Title: Senior Carer Joined: 2018

I have worked for Woodlands and Hill Brow since 2018, first at Hill House as a carer and when Farnham Mill was built, I transferred over. I love working in such a beautiful purpose built, nursing home. The home allows us to provide the best possible care for our lovely residents. I also enjoy working with such a dedicated team of carers, nurses and management who all put the residents happiness and care first.

Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.

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