Gainsborough Hall Care Home

By far the best care home we (unfortunately) have had to use for Mum, thank you.

My father passed recently, he lived in the home for around 9 months and we can honestly say they were amazing, he had dimentia and was difficult because if it, he was so well looked after, clean, well fed, they have activites every day that he enjoyed joining in with, the bar/lobby was always clean and comfotable with soft music and home made cakes. The staff are amazing, caring, helpful, patient, everyghing you could hope for. I would give 10 stars as we know at the end he was comfortable and so well looked after. Thankyou Gainsborough for looking after my dad so well..

In September 2024, the Manager and Clinical lead at Gainsborough, rescued my Father from an awful care home in Coventry that he was discharged to for the purposes of his heath care assessment. My Dad had some challenging behaviors due to his post stroke cognitive decline. The staff at Gainsborough were so kind and caring and treated my Dad with the upmost respect and dignity and his mental and physical welfare very quickly improved. His room and surroundings were very comfortable and the staff always tried to encourage my Dad to take part in the various activities available. Unfortunately my Dad passed away in January 2025 in hospital after an operation he didnt recover from, but I will be forever grateful to all of the staff for making sure his last few months were spent in such comfort and that he was cared for with such kindness and compassion.

As a regular visitor, I am immediately welcomed by the staff who address me by name. The environment is light, open and inviting, I can visit at any time without restriction. Residents appear comfortable and are treated with respect and dignity, many interact easily with me despite me not knowing them personally. We often lunch downstairs, and staff are willing to accommodate requests for wheelchair use and a different lunch venue. My resident appears happy and interacts easily, staff always address him personally when passing. It is always a pleasure to visit this establishment.

We visited a number of care homes before choosing Gainsborough Hall, and feel very pleased and confident we made the right decision.

In addition, I feel that I am personally well supported by the staff and manager. Dad was only in his early 60s when he was first diagnosed with dementia and the kindness shown to me personally during this time has been invaluable.

What a fantastic care home! Every effort has been made to ensure that Dad's move went as smoothly as possible, both for him, and for his family. After four weeks he has settled into the new routine and is being encouraged to involve himself in some of the many activities which take place on the ground floor. He has a great relationship with his carers who are genuinely interested in him as an individual and take time to discuss shared interests (sport/travel) with him. He is also a big fan of the food which he says is like home-cooked food.

We’re so happy with all aspects of care and how well they look after Dad.

The nursing staff are knowledgeable and give good advice. We appreciate all their work and efforts.

All members of staff involved with her care and other needs have been excellent and I would have no hesitation in recommending Gainsborough Hall to others in a similar situation.

We are all super pleased with the care and attention provided to Mum. There is a lovely environment and a nice balance between peace and quiet and a bit of fun. The ground floor residents have regular activities to get them socialising and all of the staff we have dealt with are lovely. It is really well placed for easy access by car or bus and we had the most delightful afternoon tea with Mum on Mother's Day, all made/baked in the kitchens. All of the rooms and facilities are spacious and of a high standard and well-maintained. A great team and highly recommended based on our experiences.

My husband has recently transferred to Gainsborough from another home and the improvement has been significant. The staff are really caring and make an effort to get him up and encourage him to take part in activities. We’ve been made to feel so welcome and it’s given us such peace of mind to know he’s safe and secure. He thinks he is at a lovely hotel!

The rooms, food and activities are all second to none and I can't recommend this wonderful care home highly enough.

Thank you so much.

My mother was a resident at Gainsborough Hall for 20 months, until her passing. I could not have wished for her to have been anywhere else for this time. The care she received was excellent, she was treated with dignity and love at all times, despite her vascular dementia, while she presented with challenging behaviour, this never waived. Wherever I visited, which was frequently, at random times, she was always being cared for how I would wish her to be. The management, nursing staff, carers and ancillary staff work as a team to offer exceptional care for the residents and their families.

My father has been a permanent resident at Gainsborough Hall since September last year. He had previously been at the home for a two-week respite stay. He has dementia and a number of other complicated medical problems. The care he has received since his arrival has been outstanding. The home is extremely well led and that is reflected in the culture and morale throughout. The staff are compassionate, genuinely caring, and professional. My father is settled, happy and safe. Not only do they focus on the wellbeing of the residents but also spend time making sure relatives of residents are welcomed and supported when needed. As a purpose-built, 5-year-old building, the rooms are large and the en suite bathrooms are well equipped. Hallways all have handrails and the floors have secure keypad access. My family are hugely grateful to know that he is being so well looked after in the last stage of his life.

I would thoroughly recommend Gainsborough Hall as a care home.

My wife, who has dementia/Alzheimer's, spent six weeks at the care home, having previously been in the hospital with a broken hip for eight weeks, unable to walk. She emerged from her stay on the 6th of October able to walk and mix, to a certain extent, in a social environment. Well done to the care home! Thank you.

Gainsborough Hall is a well run and welcoming home. The staff are always very friendly and helpful, and I felt that I was always leaving my mother in good hands. Whenever I contacted the home, nothing was too much trouble for the receptionist, and I was always kept well informed of my mothers progress. The home has beautiful rooms with the residents having their own facilities. As a guest, you are always made to feel welcome. I would like to thank everyone for the care my mother received.

Very disappointed. Having picked this home carefully and according to reviews it absolutely did not deliver. Terrible communication, poor management, understaffed and incomplete paperwork. We were unable to talk or communicate with our father when he was in end of life care as phones were not answered emails ignored and reception left unmanned. When we did visit to say goodbye our father was in his room in the dark with no television or stimulation or a drink of water. Staff were not available or on hand and when he sadly passed away he was without his wedding rings. These have not been found.