Gracewell of Sutton Coldfield

134 Jockey Road, Sutton Coldfield B73 5PP

Gracewell of Sutton Coldfield, Sutton Coldfield, West Midlands
Gracewell of Sutton Coldfield, Sutton Coldfield, West Midlands
Gracewell of Sutton Coldfield, Sutton Coldfield, West Midlands

Gracewell of Sutton Coldfield is a luxury care home offering residential, dementia and nursing care in Birmingham.

This luxury care home is close to the heart of Sutton Coldfield and convenient for Birmingham, the wider West Midlands, and South Staffordshire.

At Gracewell of Sutton Coldfield, the team of dedicated specialists are ready to help to create an individual care plan that’s tailored to each resident.

Group: Gracewell Healthcare Ltd

Person in charge: Sarah Diamond (Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Single Rooms: 65

Rooms with ensuite WC: 65

Latest Care Quality Commission* Report on Gracewell of Sutton Coldfield: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Gracewell of Sutton Coldfield has a Review Score of 9.9 (9.908)

The Review Score of 9.9 (maximum of 10) for Gracewell of Sutton Coldfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Gracewell of Sutton Coldfield in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.908 for Gracewell of Sutton Coldfield is calculated as follows: ( (239 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 261 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Gracewell of Sutton Coldfield is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 23 Reviews ÷ 13 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    21
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of Sutton Coldfield?

  • Extremely LIKELY
    21
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Sutton Coldfield

  • Day Care Service User
    9
  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    3
  • Resident / Service User
    2
  • Brother of Resident/Service User
    1
  • more

We knew that finding a care home for mum was never going to be an easy journey. Our hearts sank when we visited some of the establishments available as we were novices. Then we found Gracewell of Sutton Coldfield and we were overwhelmed, it ticked all the right boxes. We knew immediately that it was where we wanted mum to be and we haven’t been disappointed.
The staff are exceptional and understand that when a loved one goes into care it’s not just that person who is affected but family and friends too. Everyone is made to feel welcome. It’s not an easy decision for anyone to make but we know we have made the right one for mum. Her safety and care are paramount. If you like luxury, you will love Gracewell of Sutton Coldfield.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marketing, Marketing at Gracewell of Sutton Coldfield responded to this review on 09 Feb 2018:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team.

Dad had previously been in another care home in a different county. Our experience of Gracewell is the polar opposite of his previous home. Dad is being very well cared for, he is clean and dressed smartly, so looks like our old dad. His skin is moisturised on a daily basis and he is always clean shaven. There are daily activities to attempt to engage the residents and even Dad, who has severe dementia, responds some of the time. As members of dads family, we are always made to feel very welcome.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Marketing, Digital Marketing Executive at Gracewell of Sutton Coldfield responded to this review on 29 Nov 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team

Mum and I have been coming to Wednesday Club for the last 3 months. We are impressed with how friendly and caring the staff are. We are always made to feel welcome and at ease. The care home is clean and modern. The entertainment is a lovely break and escape from everyday life. Thank you for the improvement you make to our lives.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Marketing, Digital Marketing Executive at Gracewell of Sutton Coldfield responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team.

We come to the Wednesday Club every 1st and 3rd Wednesday in the month as my partner has Alzheimer's, and I find everything good and welcoming.

He enjoys the singing and joins in with all the old songs.

How likely would you be to recommend Gracewell of Sutton Coldfield? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Marketing, Digital Marketing Executive at Gracewell of Sutton Coldfield responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team.

We have been attending Gracewell since May and have thoroughly enjoyed ourselves, mixing with the lovely staff and residents. As a carer it is so relaxing to be able to forget all your worries for a short time in such nice surroundings.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marketing, Digital Marketing Executive at Gracewell of Sutton Coldfield responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team.

We come to the Wednesday club which is on two Wednesdays a month. We are always greeted with a caring and friendly manner. There is always someone who you can speak to for support. the staff are helpful and are always there for us. We are well looked after with tea/coffee and biscuits in a nice environment and meeting people who are non-judgmental.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marketing, Digital Marketing Executive at Gracewell of Sutton Coldfield responded to this review on 29 Jan 2018:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. We are really pleased to hear you enjoy the Wednesday Club at Sutton Coldfield.
The Gracewell of Sutton Coldfield Team.

Our experience of Gracewell is with the Wednesday Club. We have been made so welcome and told to make ourselves at home with all of the staff. Watching them with the residents, they really take good care of them. As a carer for my husband the Wednesday Club really gives me a lift for the rest of the week. Lovely place and carers.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marketing, Digital Marketing Executive at Gracewell of Sutton Coldfield responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team.

We come to the Wednesday club every 2 weeks because my husband has got Vascular Dementia and Alzheimer's and we love it here.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Marketing, Digital Marketing Executive at Gracewell of Sutton Coldfield responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team.

We attend Wednesday Club and are always made very welcome. A Godsend for carers - a chance to socialise and forget problems for a few hours. Thank you.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Marketing, Digital Marketing Executive at Gracewell of Sutton Coldfield responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team.

I have been coming here for 6 months and have enjoyed every minute. I lost my husband 4 months ago and the staff have been very caring. I have made some lovely friends, the staff are like our friends too. The surroundings are beautiful too.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Marketing, Digital Marketing Executive at Gracewell of Sutton Coldfield responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team.

We come to the Wednesday Club which we enjoy very much. The staff are friendly and look after us very well.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Marketing, Digital Marketing Executive at Gracewell of Sutton Coldfield responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team.

I went to Gracewell for four weeks of respite care after having a new shoulder operation, where I was given a beautiful room overlooking the gardens. The carers were very kind and helpful. We had lovely food in the dining room but as it was a new floor, the kitchen staff often forgot the "trimmings" for the second floor. My clothes were well washed and ironed too.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Sunrise Team, Digital Marketing Executive at Gracewell of Sutton Coldfield responded to this review on 04 Oct 2017:

Thank you for taking the time to review Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future, if your requirements change.
The Gracewell of Sutton Coldfield Team

I visited all of the top rated care homes in the North Birmingham and Sutton Coldfield area to find the best one for my Dad following his stroke. He needed a home that had excellent care, friendly staff and a high quality of living environment. Only Gracewell of Sutton Coldfield managed to tick all of these boxes - indeed it has exceeded expectations from every perspective. Dad has settled into his new home very quickly and I have complete peace of mind that he is being cared for in a professional, friendly and safe environment. I would highly recommend a visit to Gracewell if you are searching for a first class care home - you will be totally impressed.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Uk Marketing, Marketing Assistant at Gracewell of Sutton Coldfield responded to this review on 24 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team.

My brother-in-law was discharged from hospital directly into Gracewell, in March, after recovering from falls occasioned in his previous care home. At this stage he could not walk unaided, hold a cup etc., and was hallucinating badly. Thanks to the carers and the care he has received at Gracewell he could walk unaided after a few days and is now virtually independently mobile. I cannot speak too highly of the care and attention that the whole team provide to the residents within a lovely, warm, family atmosphere. Nothing is too much trouble for the staff. Everywhere is exceptionally clean, the rooms bright and airy, the food very tasty with a varied menu served in the excellent dining rooms and great activities both indoors and where possible outside in the lovely gardens. All relatives and friends are very warmly welcomed and encouraged to visit and join in the activities if they desire.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Sutton Coldfield responded to this review on 18 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team

My brother has been in Gracewell of Sutton Coldfield since March 2017. He is so happy and is very well looked after. The staff are lovely and so caring. His room is light and nicely decorated. The food is exceptional with several choices on the menu. No one passes him by without speaking to him. I have never seen him smile so much since being in Gracewell. A lovely care home and I have visited many. A real gem.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Sutton Coldfield responded to this review on 13 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team

My Mother-in-law came to Gracewell on the 30th June and the care was excellent. Unfortunately, she passed away last night but the care and attention she was given in her final days was excellent. The staff also took the time to get to know the residents family and the care and compassion we received was very thoughtful.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Sutton Coldfield responded to this review on 13 Jul 2017:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sutton Coldfield – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team

My mother went into Gracewell of Sutton Coldfield thinking she was going for respite as she has never wanted to go into a care home. The entire staff and home are amazing. Unfortunately, my mother didn't join in any activities, was very stubborn and insisted on going home. Although she has dementia, my brother and I felt it was what we had to do. She spent 5 weeks there. I am hoping she will have to go back to Gracewell though!

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Sutton Coldfield responded to this review on 03 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team

I have enjoyed my month's stay and found the staff very helpful and friendly doing more than was required of them. Both nursing, caring and cleaning staff.

How likely would you be to recommend Gracewell of Sutton Coldfield? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Sutton Coldfield responded to this review on 28 Jun 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team

Gracewell of Sutton Coldfield is a stunning new build home with bright large en suite rooms. My husband settled in immediately. The happy motivated team include some very experienced nurses and care staff.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Sutton Coldfield responded to this review on 26 Jun 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team

Such a delightful environment - uplifting, cheerful and modern. Excellent staff in all areas. Excellent care and facilities. Wonderful reassurance, patience and thoughtfulness (for residents and visitors). A very welcoming happy atmosphere. A positive sense of living. This is a fantastic home. I hope the present 'excellent overall' standards continue when the home is full. A big thank you to everyone.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Sutton Coldfield responded to this review on 30 May 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team.

What a warm and welcoming place to be.
Clean, comfortable environment.
My friend is very happy here. Fantastic food.
Friendly and efficient staff.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Sutton Coldfield responded to this review on 25 May 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team

I had a warm welcome from all staff in Sutton Coldfield. Staff are great, very helpful, I had a lovely meal with my friend.
I also joined in for an afternoon social which was very enjoyable.
Coffee in bistro also lovely. My friend is very happy and settled.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Sutton Coldfield responded to this review on 19 May 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Gracewell of Sutton Coldfield Team

When we visited the home we were struck by the lovely interior, we made arrangements to apply for entry. The next occasion we had lunch very well served and very inexpensive. The head waiter asked if we were satisfied. We replied that we were delighted. We cannot speak highly enough about the home or the care.

How likely would you be to recommend Gracewell of Sutton Coldfield? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Sutton Coldfield responded to this review on 31 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team

Submit a Review for Gracewell of Sutton Coldfield

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Sarah

Sarah Diamond

Job Title: Home Manager

Description:

I'm Sarah, Home Manager at Sutton Coldfield. I am a registered general nurse with 40 years' experience. I trained at the Queen Elizabeth hospital and within the NHS. I moved into nursing homes as a nurse, manager and after 12 years became a regional manager for 8 years. I have 12 years' experience as a home manager and the last 2 years with Gracewell Healthcare. I am passionate about elderly care and dementia. I believe it's so important to have the right team in place to care for our residents as the right care approach is reflected in our residents and their families. The Gracewell living values are in all of our team; principles of kindness, integrity, trust, empathy and respect.

I am married, I have 3 children and 2 grandchildren. I love scuba diving, skiing and amateur dramatics.

Gill

Gill Dunn

Job Title: Deputy Manager

Description:

I am the deputy manager at Gracewell of Sutton Coldfield. I have many years’ experience within the care sector and qualified as a nurse over 30 years ago. I am passionate about nursing and dementia care and enjoy working with a team with the same goals and beliefs. It is so fulfilling and we get so much back from the people we care for. I enjoying watching our residents move in and becoming part of our family.

I look forward to Gracewell of Sutton Coldfield growing and becoming the best care home there is in the area and beyond.

Minisha

Minisha Lakha

Job Title: Activities Co-ordinator

Description:

I joined Gracewell in January 2016 as a part time receptionist, where I also assisted with activities. Having worked in cosmetics for more than 10 years, it was a big decision moving into care and now having experienced life at Gracewell I would not have it any other way. Now as the activities coordinator for Sutton Coldfield it is an absolute honour being able to be close to our resident's daily providing them with activities that are tailored to individual needs, which makes a huge difference in their lives.
Our activities involve the whole team and every day is a beautiful day here at Gracewell of Sutton Coldfield with sing-a-longs, smiles, laughter, group sessions, themed days and much much, more – we really are a family and I am proud to be part of it all.

Kiran

Kiran Chaggar

Job Title: Home Admissions Advisor

Description:

I joined Gracewell Healthcare in August 2015 and I absolutely love my role within the community. Being the first point of contact to families that are enquiring about a care home I hear the emotional, stressful and often tiring journeys many are on. The best part is when we are the chosen home for a loved one and our new resident becomes part of our family and settles into their new home especially when they make friends, joining in with our activities and are eating well. We have a wonderful team who care about each residents. It is truly an honour to be working in our residents homes.

Kevin

Kevin O'Reilly

Job Title: Maintenance Manager

Description:

I have worked within maintenance for over 35 years as a qualified carpenter. Working within many industries I have always enjoyed being part of the care industry and being able to give back.

In the past, I've also been a design and concept manager for 5 years and came back into care 2 years ago as I missed the feeling of giving back. I was attracted to Gracewell Healthcare because of its care approach, unique look, feel and style of the home. It really is a joy coming into work, our residents are our family.

I am married with 4 children and I like to think of myself as a comedian.

Jeannette

Jeannette Brown

Job Title: Head Housekeeper

Description:

I have worked in housekeeping for over 20 years with my last post at Aston Villa Football Club. Gracewell is the first care home I have worked in however I love the feel of our home, and our staff and most of all our residents make it a wonderful place to work. It is an honour to be looking after our residents and making sure they are comfortable in their own space as well as the other areas in the home.
My team have a great caring approach and will always have a chat with residents and help and support them as much as we can. We are all one big happy family here at Gracewell of Sutton Coldfield.

Sheila

Sheila Evans

Job Title: Home Administrator

Description:

I have recently joined Gracewell Healthcare however I have worked as a care home administrator for over 10 years. I am looking forward to working with a new team and the opening of the home in January 2017. I will be heading the Administration team of the home, so please feel free to ask if you require any assistance from my team.

I enjoy working in the care sector and it is very rewarding to see happy residents.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gracewell of Sutton Coldfield