Bishops Manor

134 Jockey Road, Sutton Coldfield B73 5PP
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Top 20 carehome certificate
10 130 Reviews
  • Bishops Manor, Sutton Coldfield
Bishops Manor is a luxury care home offering residential, nursing and specialist dementia care in Birmingham. As well as spacious en-suite bedrooms, residents can enjoy a café, hair and beauty salon. Outside there is a wheelchair-friendly, secure sensory garden.

The home offers a variety of daily programmes and activities to entertain residents, and residents can also enjoy access to the Royal Sutton Coldfield Club bowling green. At Bishops Manor, the dedicated team are ready to help to create an individual care plan that’s tailored to each resident.

This luxury care home is set in a quiet residential area close to the heart of Sutton Coldfield and convenient for Birmingham, the wider West Midlands, and South Staffordshire.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.
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Care Provided by Bishops Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1795
  • Self-Funded Residential Dementia Care: from £1890
  • Self-Funded Nursing Care: from £2060
  • Self-Funded Nursing Dementia Care: from £2155
  • RESPITE Self-Funded Residential Care: from £1795
  • RESPITE Self-Funded Residential Dementia Care: from £1890
  • RESPITE Self-Funded Nursing Care: from £2060
  • RESPITE Self-Funded Nursing Dementia Care: from £2155

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Bishops Manor to find out the exact price for your requirements.

Contact Bishops Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Bishops Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Thomas Bampfield (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (65)

Bishops Manor Reviews (130)

10

Bishops Manor has a Review Score of 10 (9.964) out of 10, based on 37 reviews in the last 2 years.
Over all time Bishops Manor has 130 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bishops Manor
  • 55
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Total of 130, showing 1-20
Review from Jenny T (Friend of Resident) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were welcomed by friendly staff who went out of their way to accomodate our visit to our friends. There was a happy, relaxed atmosphere and both staff and residents seemed happy & relaxed. The staff showed exceptional sensitivity and understanding of the needs of our friend (a resident) & the standard
of cleanliness & care was excellent. The place felt clean but comfortable & homely. I cannot fault it.
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Review from Alison H (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd just like to thank all the staff who worked over the Christmas period at Bishops Manor, the run up to Christmas was filled with lots of lovely opportunities to make memories with loved ones.
I'd particularly like to thank all staff who worked Christmas Day. We had lunch with my Dad and the effort
everyone put into making us welcome was much appreciated. This was my Dad's first Christmas at the home and a difficult one for many reasons. However, everyone ensured he had the best time possible and we made the most of being able to spend Christmas Day together. The lunch was wonderful and special thanks to Scott and the kitchen team for all their hard work.
Reply from Jody Sedgwick, Reviews Team at Bishops ManorThank you so much for your lovely feedback, Alison. We're delighted that your Dad's first Christmas with us was made special and that you were able to create such meaningful memories together. We know how important this time of year is for families, and we're so pleased the team helped make the day welcoming and enjoyable. I'll be sure to pass on your thanks to our fabulous kitchen team, as well as everyone who worked over Christmas Day.
It's always a pleasure to support you and your family. Jody
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Review from L H (Daughter of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for the lovely atmosphere and experience you created, through out the home , during the Christmas festive period and New Year.The care, effort and detail, by all departments, that had gone into making it a really special time was very much appreciated and meant we were able to create
very happy memories with our loved one.
Our family highlight was the wonderful New Years Party, organised by Sarah, with the fabulous tunes from singer Frank and as all parties need a buffet big thanks to Scott and his team.
Reply from Jody Sedgwick, Reviews Team at Bishops ManorThank you so very much for your kind words. It means a great deal to hear how special the Christmas and New Year period felt for you and your family.
Creating a warm, welcoming atmosphere and helping families make happy memories with their loved ones is exactly what we aim for, so your feedback will be shared with the whole team.
Thank you again for taking the time to write. It was lovely to celebrate such a special time with you.
Warmest wishes
Jody
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Review from Hazel B (Wife of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Bishops Manor for over twelve months now. He is well settled but more importantly I know he is being cared for when he does get confused and agitated.
There is always plenty going on and activities to keep him occupied but equally so plenty of space if he just want to be quiet.
The
staff, and I mean all the staff, know him and myself and it's like coming h9me to extended family.they even arranged his 80th afternoon tea party for all the family.
The run up to Xmas was filled with plenty of crafting,,cards, gifts for family, tree decorating, carol concerts all organised by Sarah and team. Then of course no Xmas would be complete without all the food and drink supplied by Scott and his team, it was superb.
I would highly recommend this care Home for doing what it's title says ,it cares.
Reply from Jody Sedgwick, Reviews Team at Bishops ManorThank you so very much for sharing such a heartfelt review. We are incredibly grateful for your kind words.
It means a great deal to know your husband is settled and feels safe, supported and understood, especially during moments of confusion or agitation. Creating both meaningful activity and calm space is something we care deeply about. Your comments about will be shared directly with the team. They will be so touched to know their care, celebrations and festive efforts made such a difference to you and your family.
Thank you for your trust and recommendation. It truly means everything to us. Jody
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Review from Mary N (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This year, we had the privilege of spending Christmas Day at the care home with our mum, and it truly became one of the most memorable Christmases we've ever shared with her. We were warmly invited to join her for Christmas dinner, and from start to finish the entire experience was exceptional.
The
staff, as always, were nothing short of incredible. Their kindness, attention, and festive spirit made the day feel genuinely special. The Christmas meal itself was absolutely beautiful - we were spoiled with a choice of three starters, three delicious main courses, and four indulgent desserts. Every dish arrived piping hot, full of flavour, and clearly made with care.
The cooks went above and beyond, not only preparing a wonderful meal but also checking in regularly to make sure we had everything we needed. Their thoughtfulness did not go unnoticed.
We are deeply grateful to every member of the team for creating such a warm, joyful, and unforgettable Christmas for our mum and for us.
Reply from Jody Sedgwick, Reviews Team at Bishops ManorThank you so much for taking the time to share such a lovely review. It really means a great deal to us.
Christmas Day is a very special time for families and it was a privilege to welcome you and spend it together with your mum. We are so pleased the day felt warm, joyful and memorable. Your kind words about the staff and kitchen team will be shared with them all. They put so much care into making the day special and will be very touched by your feedback. Thank you again for your trust and appreciation. Jody
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Review from K B (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have just returned home to the West Country after another lovely visit to mum . She was walking well with her frame , was chatty and smiley and enjoyed hot chocolate , Christmas cake and shortbread biscuits in the lovely bistro. My sister enjoyed
a similarly positive time with her on Christmas
Day sharing wonderful dinner and fun. It is 6 years since mum became a resident at Bishops Manor and I thank her floor 2 team in particular for the outstanding quality of care provided ; physically, emotionally and socially . The progress that mum has made has been so impressive. The whole team are incredible, the cleaning team keep the rooms and shared spaces spotless. The catering team produce incredible food and have successfully re-ignited mums appetite. The reception staff are always so welcoming and seem to know me despite my geographical distance . The events and activities organisation is high quality alongside the less visible administration staff. Thankyou all .
Reply from Jody Sedgwick, Reviews Team at Bishops ManorThank you so much for taking the time to share such a thoughtful and uplifting review. We are incredibly grateful.
It is wonderful to hear how well your mum is doing and how much you enjoyed your recent visit together. Knowing she was mobile, chatty and enjoying time in the bistro is so reassuring to hear. Your kind words about the Floor 2 team and the wider staff will be shared with everyone. They will be deeply touched by your recognition of the care, environment, food, activities and support provided over the years.
Thank you for your continued trust and appreciation. It truly means a great deal to us. Jody
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Review from Hazel S (Friend of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit everyday with my friend to see her husband who is in respite. I am amazed at the level of care the staff are wonderful and give so much time to each resident in such a happy place. Everyone is included in the activities which they all enjoy I cannot fault anything with the home and would not
hesitate to recommend it.
Reply from Jody Sedgwick, Reviews Team at Bishops ManorThank you so much for taking the time to share this. It means a great deal to hear such positive feedback, especially from someone who visits regularly and sees the care and atmosphere day to day.
The team work incredibly hard to create a happy, inclusive environment where residents feel valued and supported, so your kind words will be shared with them.
Thank you again for your recommendation and for being such a regular and supportive presence in the home.
Warmest wishes
Jody
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Review from Marlene M (Wife of Resident) published on 13 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband went in to Bishops Manor for respite because I had a fall I was feeling very guilty but there wa no need.He has been so happy he is treated with such dignity and kindness.He has dementia can't walk and incontinent.The staff are so kind to him and there are activities every day..which he enjoys..I
don't know how to praise this home enough they have been excellent.
Reply from Jody Sedgwick, Reviews Team at Bishops ManorThank you so much for sharing this. I know how difficult it can feel to make the decision for respite, especially under challenging circumstances, so it means a great deal to hear that your husband has been happy, well supported, and treated with such dignity and kindness.
The team work incredibly hard to ensure residents feel safe, respected and engaged, regardless of their needs, and your feedback will be shared with them. Knowing that he has enjoyed the activities and felt cared for is exactly what we strive for.
Thank you again for your lovely words and for placing your trust in us during what was a difficult time for you.
Warmest wishes
Jody
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Review from Andy B (Son of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to the wonderful team at Bishops Manor for the loving and caring way that you all looked after Mum (Pat) over the last four years.
Going into a care home for your twilight years is, I imagine, a daunting if not frightening prospect for residents. It's also a worrying time for us, their
families as we need to know our loved ones are being cared for as well as we would like, and we may, irrationally, also be dealing with feelings of guilt for our perceived shortcomings.
There was none of that for us as Mum settled into your lovely home quickly, she felt safe there and the fact that after a day trip out she would use the phrase "I want to go home now" says all that needs to be said.
Your care has been top notch, you are all lovely people and I will miss my time with you each May, your company, the wild parties, seeing Mum so happy, and the warm welcome you always gave me.
I'll come by to see you this week.
Thank you thank you
Reply from Holly Cole, Reviews Team at Bishops ManorHi Andy, thank you very much for taking the time to leave us feedback about your experience.
At Bishops Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time,
Many thanks the Care UK team
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Review from David H (Son of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the final 15 months of her life at Bishops Manor Care Home. From first assessment onwards, the experience was outstandingly positive. The home is very well run and all of the staff are welcoming, friendly, skilled and caring. Before long they became second family to us all. They cared
for my mother, entertained her, laughed with her and, finally, provided her with empathetic end-of-life-care. A superb service provider.
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Review from Gay C (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom had 2 wonderful years at Bishops Manor we only wish we had found this beautiful place earlier for her . She had a great sense of humour and the staff kept this going for mom , dancing , craft making cake decorating, quiz games just a few activities to mention . Sadly mom passed away recently
, both evening staff and day staff helped us through a very difficult time . We have very happy memories of our dear mom , which will always include all the staff at Bishops manor .
Reply from Holly Cole, Reviews Team at Bishops ManorThank you very much for taking the time to leave us feedback about your experience.

At Bishops Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Thank you for your time, and we look forward to hearing from you.

Many thanks the Care UK team
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Review from Sue H (Friend of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bishops Manor Care Home in Sutton Coldfield is an exceptional place. The staff go beyond expectations, showing immense compassion and patience in their care, especially towards my friend who has Alzheimer's.


They handle the unique challenges with such grace and understanding. The facilities are

modern providing a comfortable, safe, and stimulating environment. At least twice a day theres a variety of stimulating entertainment from a sing along to flower arranging, dancing to bingo! The food is cooked onsite offering a good choice and meeting dietary requirements. It's clear that the well-being of each resident is their priority.


Knowing my friend is in such capable and caring hands brings peace of mind to me and her daughter. I highly recommend Bishops Manor to anyone seeking outstanding care for their loved ones.

Reply from Holly Cole, Reviews Team at Bishops ManorThank you very much for taking the time to leave us feedback about your experience.

At Bishops Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Thank you for your time, and we look forward to hearing from you.

Many thanks the Care UK team
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Review from Sherrie D (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom, who has Alzheimer's, has been a resident since November 2024. From the moment we arrived, it was clear that this facility is exceptional. The staff treats each resident as a unique individual, creating personalized care plans that maintain their dignity and identity.
What truly stands out is
the staff's dedication; they go the extra mile to organize engaging events like VE Day celebrations and birthday parties, fostering joy and connection among residents. The atmosphere is happy and content, making it feel like home.
I appreciate how inclusive Bishops Manor is, welcoming families to visit anytime and encouraging our involvement. This openness fosters strong bonds, making us feel part of the Bishops Manor family. I cannot recommend Bishops Manor Care Home highly enough for providing my mom with a loving and supportive environment where she feels safe and cherished. Thank you for your unwavering commitment to excellence in care.
Reply from Jody Sedgwick, Reviews Team at Bishops ManorThank you so much for taking the time to share this wonderful review. We're truly honoured to care for your mum and so pleased to know she feels safe, loved, and at home. Creating joy, connection, and personalised care is at the heart of what we do. We're grateful to have your family as part of the Bishops Manor community. From the Bishops Manor Team
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Review from Jackie B (Wife of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I know my choice of Bishops Manor Care Home was definitely the right one. As well as being a lovely home and garden the staff are kind and caring particularly for dementia patients like my husband. They always have time for him and at all times work to reassure him and assist him in the best way they
can. There is always something going on and the residents are encouraged to participate thus improving their quality of life. Bishops Manor is a very special Care Home and I am so glad my husband lives there.
Reply from Jody Sedgwick, Reviews Team at Bishops ManorThank you so much for your heartfelt words. We're truly honoured to care for your husband and so glad to hear that Bishops Manor feels like the right place for him and for you. Supporting our residents with compassion, dignity, and meaningful engagement is at the heart of everything we do. Thank you for being a valued part of our community.
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Review from Tracey C (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom had been living with dementia for a few years but the sudden death of our dear dad just added a lot more complications.
Mom felt she wasn't ready for a home but day to day living became more difficult for her on a daily basis .
Sadly events took a turn for the worse and mom ended up in hospital
. However ,one member of staff, in particular, and her marvellous team managed to find her a place
at Bishops manor .
Since that day mom has come on leaps and bounds .I would say she is now living her best life !
She has put on weight ,she is joining in activities, dancing ,singing and has even made new friends .
The care the whole team has given ti my mom is exemplary.
I cannot recommend them enough -you can always be assured they will endeavour to do their best !
The environment is beautiful and welcoming and ALL the staff go out of their way to make it a happy and also stimulating experience for everyone .
I could bang on all day ,but most importantly here - mom is HAPPY
Reply from Jody Sedgwick, Reviews Team at Bishops ManorThank you so much for this beautiful review. Your mum's journey has truly touched us all, and seeing her blossom into such joy, confidence, and connection has been nothing short of remarkable. After such a difficult chapter, it's an honour to be part of her story and to witness her living life so fully again. We're incredibly grateful for your kind words and proud to have your family as part of the Bishops Manor community. Thank you for choosing us.
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Review from Gail C (Niece of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following my search for a comfortable caring home for my aunty to reside in i came across Bishops Manor. The good feeling I was searching for was instant upon first visit. My aunty is very happy and the staff at all levels of employment ,are to thank for that. As visitors we are always welcomed whenever
we arrive, and are often invited to the many fabulous activities that keep all the residents entertained. To walk in unannounced and see her waving her hands and singing along with her fellow residents gives a "Peace of Mind"comfort.Thank you staff at Bishops Manor for all you do to make my aunties latter years so happy x
Reply from Jody Sedgwick, Reviews Team at Bishops ManorThank you so much for your kind words. We're honoured to care for your wonderful Aunty and thrilled to know she's happy, engaged, and surrounded by joy. That 'peace of mind' you described is exactly what we strive to offer every family. It means the world to our team to hear this, thank you for being part of the Bishops Manor community.
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Review from E S (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We decided to move my Mum to Bishop's Manor from another care home after hearing excellent feedback from friends. She is one of the youngest residents and my concern has always been that she continues to have a fulfilling, engaging and enjoyable quality of life with her Alzheimer's. We haven't looked
back and are so pleased Bishops Manor is now her home. She is continuously engaged by staff and takes part in a packed calendar of diverse activities that mean she can never get bored. I feel I never have to worry about whether she is receiving the best care as the staff are on top of every aspect of it.
The home is vibrant, friendly and a refreshing and enjoyable place to visit as a family. It is kept absolutely spotless and continuously decorated for special or memorable occasions that we are always welcomed to. You always feel like you are walking into somewhere special, where people really care.
Reply from Jody Sedgwick, Reviews Team at Bishops ManorThank you so much for taking the time to leave this wonderful review. We're thrilled to hear and know that your mum is thriving and feeling at home here at Bishops Manor. It's our passion to create a vibrant, engaging environment where every resident, regardless of age, feels seen, supported and celebrated. From the Bishops Manor Team
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Review from Judith R (Daughter of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Bishops Manor for almost two and a half years. On the 15th of March she celebrated her 100th birthday. The staff at the home made it a weekend to remember. The planning, organisation and enthusiasm was just fantastic. The decorations, cake, food and the entertainment at the parties
were wonderful. Everyone at the home was involved in one way or another and Mum thoroughly enjoyed herself. Friends and family who visited Bishops Manor on the Saturday also loved the friendly and welcoming environment of the home. My grateful thanks and appreciation go to all the staff who made it such a memorable occasion. Thank you
Reply from Hannah Story, Reviews Team at Bishops ManorHi thank you very much for taking the time to leave us feedback about your experience.We feel truly honoured to have been part of such a special milestone for your mum. It was a joy for the whole team at Bishops Manor to help celebrate her 100th birthday, and we're so pleased to hear that the weekend was enjoyed by your mum, your family,and friends. At Bishops Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
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Review from Janet W (Wife of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband had heart failure and I was caring for him at home. When I was suddenly taken into hospital my relatives had to find immediate care for him. A friend recommended Bishops Manor and they accepted him straight away, even though I was in hospital and could not attend to the finances. The
care was excellent and he soon got to know the dedicated team of carers. When I was able to visit to sort things out it was wonderful to find a caring attitude towards me as well. He was only there for a few weeks but could not have ended his days in a finer place. Thank you
Reply from Jody Sedgwick, Home Manager at Bishops ManorThank you so much for sharing your experience. It was our privilege to care for your husband during such a difficult and emotional time. We're so glad we could offer support, not just to him, but to you and your family as well. Your kind words mean a great deal to our team, and we're honoured to have been part of his final chapter.
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Review from Wendy B (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mom was discharged from hospital after a fall and was not well enough or capable to go home.


It was a very distressing time for the whole family.


The team at Bishop's Manor have been superb, from my first phone call with a member of staff we were reassured and we could "breathe again".


Upon

arrival my Mom could not stand, she had a mouth full of ulcers and was exhausted.


After 4 weeks of love, exceptional care, excellent food and entertainment my Mom was able to walk to the car and return home.


There are no words to adequately convey our gratitude; thank you just isn't enough.


Thank you to the whole team; you are very special people whose help and professionalism will not be forgotten.

Reply from Jody Sedgwick, Home Manager at Bishops ManorThank you so much for this incredibly touching review. We're so pleased to have played a part in your mum's recovery and to know she returned home stronger, happier, and on her feet again. Supporting families through difficult times is what we're here for, and your words mean the world to our team. We won't forget your kindness either.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for Bishops Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.964 for Bishops Manor is calculated as follows: ( (424 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 439 Ratings = 4.964
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bishops Manor is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Meet the Team (1)

Thomas

Thomas Bampfield

Job Title: Home Manager

Working at Bishop’s Manor is a privilege, and I’m incredibly proud to be part of our award-winning team.


Our beautiful home benefits from a strong, experienced management team whose vision, creativity, and commitment enhance the quality of care we provide. Together, we live by the belief that "teamwork makes the dream work," and this shines through in everything that we do.


I am also extremely grateful for the phenomenal nurses who lead each floor with passion and a genuine love for their work. My fantastic care team bring an all-hands-on-deck approach, demonstrating unmatched love, dedication and enthusiasm that amazes me every single day. Their commitment creates an incredible culture that not only enriches the lives of our residents but also brings in referrals and recommendations from the community and the families who trust us.


As someone who has been nominated for awards in our field, I am committed to holistic care that nurtures the whole person. This means taking time to truly listen to residents, understanding their experiences, and responding with compassion and empathy, qualities I believe are at the heart of meaningful care. It’s these moments that make a real difference in a resident’s day.


I am proud to be a nurse and to work at Bishop’s Manor, where every day offers the chance to positively impact the lives of my team, our residents and their families.

Frequently Asked Questions about Bishops Manor

What types of Care is Bishops Manor registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bishops Manor have?

There are 65 Single Rooms.

What are the Facilities & Services at Bishops Manor?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bishops Manor to the centre of Sutton Coldfield?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bishops Manor to verify any information. View our terms and conditions. Bishops Manor has an Enhanced Service - more info.