I am amazed at the level of care the staff are wonderful and give so much time to each residentHazel S(Friend of Resident/Service User)
I am amazed at the level of care the staff are wonderful and give so much time to each residentHazel S(Friend of Resident/Service User)
Bishops Manor is a luxury care home offering residential, nursing and specialist dementia care in Birmingham. As well as spacious en-suite bedrooms, residents can enjoy a café, hair and beauty salon. Outside there is a wheelchair-friendly, secure sensory garden.
The home offers a variety of daily programmes and activities to entertain residents, and residents can also enjoy access to the Royal Sutton Coldfield Club bowling green. At Bishops Manor, the dedicated...
Care Provided by Bishops Manor
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 65 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Contact Bishops Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Thomas Bampfield (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (65)
- Single Rooms with ensuite Wet Room (65)
Bishops Manor Reviews (139)
Bishops Manor has a Review Score of 10 (9.959) out of 10, based on 39 reviews in the last 2 years.
Over all time Bishops Manor has 139 reviews.
Bishops Manor Care Home in Sutton Coldfield is an exceptional place. The staff go beyond expectations, showing immense compassion and patience in their care, especially towards my friend who has Alzheimer's.
They handle the unique challenges with such grace and understanding. The facilities are modern providing a comfortable, safe, and stimulating environment. At least twice a day theres a variety of stimulating entertainment from a sing along to flower arranging, dancing to bingo! The food is cooked onsite offering a good choice and meeting dietary requirements. It's clear that the well-being of each resident is their priority.
Knowing my friend is in such capable and caring hands brings peace of mind to me and her daughter. I highly recommend Bishops Manor to anyone seeking outstanding care for their loved ones.
Thank you very much for taking the time to leave us feedback about your experience.
At Bishops Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
What truly stands out is the staff's dedication; they go the extra mile to organize engaging events like VE Day celebrations and birthday parties, fostering joy and connection among residents. The atmosphere is happy and content, making it feel like home.
I appreciate how inclusive Bishops Manor is, welcoming families to visit anytime and encouraging our involvement. This openness fosters strong bonds, making us feel part of the Bishops Manor family. I cannot recommend Bishops Manor Care Home highly enough for providing my mom with a loving and supportive environment where she feels safe and cherished. Thank you for your unwavering commitment to excellence in care.
Thank you so much for taking the time to share this wonderful review. We're truly honoured to care for your mum and so pleased to know she feels safe, loved, and at home. Creating joy, connection, and personalised care is at the heart of what we do. We're grateful to have your family as part of the Bishops Manor community. From the Bishops Manor Team
I know my choice of Bishops Manor Care Home was definitely the right one. As well as being a lovely home and garden the staff are kind and caring particularly for dementia patients like my husband. They always have time for him and at all times work to reassure him and assist him in the best way they can. There is always something going on and the residents are encouraged to participate thus improving their quality of life. Bishops Manor is a very special Care Home and I am so glad my husband lives there.
Thank you so much for your heartfelt words. We're truly honoured to care for your husband and so glad to hear that Bishops Manor feels like the right place for him and for you. Supporting our residents with compassion, dignity, and meaningful engagement is at the heart of everything we do. Thank you for being a valued part of our community.
Mom felt she wasn't ready for a home but day to day living became more difficult for her on a daily basis .
Sadly events took a turn for the worse and mom ended up in hospital . However ,one member of staff, in particular, and her marvellous team managed to find her a place
at Bishops manor .
Since that day mom has come on leaps and bounds .I would say she is now living her best life !
She has put on weight ,she is joining in activities, dancing ,singing and has even made new friends .
The care the whole team has given ti my mom is exemplary.
I cannot recommend them enough -you can always be assured they will endeavour to do their best !
The environment is beautiful and welcoming and ALL the staff go out of their way to make it a happy and also stimulating experience for everyone .
I could bang on all day ,but most importantly here - mom is HAPPY
Thank you so much for this beautiful review. Your mum's journey has truly touched us all, and seeing her blossom into such joy, confidence, and connection has been nothing short of remarkable. After such a difficult chapter, it's an honour to be part of her story and to witness her living life so...
Following my search for a comfortable caring home for my aunty to reside in i came across Bishops Manor. The good feeling I was searching for was instant upon first visit. My aunty is very happy and the staff at all levels of employment ,are to thank for that. As visitors we are always welcomed whenever we arrive, and are often invited to the many fabulous activities that keep all the residents entertained. To walk in unannounced and see her waving her hands and singing along with her fellow residents gives a "Peace of Mind"comfort.Thank you staff at Bishops Manor for all you do to make my aunties latter years so happy x
Thank you so much for your kind words. We're honoured to care for your wonderful Aunty and thrilled to know she's happy, engaged, and surrounded by joy. That 'peace of mind' you described is exactly what we strive to offer every family. It means the world to our team to hear this, thank you for being part of the Bishops Manor community.
The home is vibrant, friendly and a refreshing and enjoyable place to visit as a family. It is kept absolutely spotless and continuously decorated for special or memorable occasions that we are always welcomed to. You always feel like you are walking into somewhere special, where people really care.
Thank you so much for taking the time to leave this wonderful review. We're thrilled to hear and know that your mum is thriving and feeling at home here at Bishops Manor. It's our passion to create a vibrant, engaging environment where every resident, regardless of age, feels seen, supported and celebrated. From the Bishops Manor Team
Mum has been at Bishops Manor for almost two and a half years. On the 15th of March she celebrated her 100th birthday. The staff at the home made it a weekend to remember. The planning, organisation and enthusiasm was just fantastic. The decorations, cake, food and the entertainment at the parties were wonderful. Everyone at the home was involved in one way or another and Mum thoroughly enjoyed herself. Friends and family who visited Bishops Manor on the Saturday also loved the friendly and welcoming environment of the home. My grateful thanks and appreciation go to all the staff who made it such a memorable occasion. Thank you
Hi thank you very much for taking the time to leave us feedback about your experience.We feel truly honoured to have been part of such a special milestone for your mum. It was a joy for the whole team at Bishops Manor to help celebrate her 100th birthday, and we're so pleased to hear that the...
My husband had heart failure and I was caring for him at home. When I was suddenly taken into hospital my relatives had to find immediate care for him. A friend recommended Bishops Manor and they accepted him straight away, even though I was in hospital and could not attend to the finances. The care was excellent and he soon got to know the dedicated team of carers. When I was able to visit to sort things out it was wonderful to find a caring attitude towards me as well. He was only there for a few weeks but could not have ended his days in a finer place. Thank you
Thank you so much for sharing your experience. It was our privilege to care for your husband during such a difficult and emotional time. We're so glad we could offer support, not just to him, but to you and your family as well. Your kind words mean a great deal to our team, and we're honoured to have been part of his final chapter.
My Mom was discharged from hospital after a fall and was not well enough or capable to go home.
It was a very distressing time for the whole family.
The team at Bishop's Manor have been superb, from my first phone call with a member of staff we were reassured and we could "breathe again".
Upon arrival my Mom could not stand, she had a mouth full of ulcers and was exhausted.
After 4 weeks of love, exceptional care, excellent food and entertainment my Mom was able to walk to the car and return home.
There are no words to adequately convey our gratitude; thank you just isn't enough.
Thank you to the whole team; you are very special people whose help and professionalism will not be forgotten.
Thank you so much for this incredibly touching review. We're so pleased to have played a part in your mum's recovery and to know she returned home stronger, happier, and on her feet again. Supporting families through difficult times is what we're here for, and your words mean the world to our team. We won't forget your kindness either.
When the time came for my father to move to a residential care home, we looked at several in the local area. Bishops Manor stood out for several reasons. On our first visit, we got the clear impression of a professionally run, vibrant, happy and active home with excellent individual resident centered care. We decided on the spot that this place was an ideal fit for Dad. He has now been at Bishops Manor for just over a month and our initial impression of the home has been confirmed and enhanced. The dedicated nursing and care team have helped him integrate well into the daily routine of the home. Moving from living independently to a care home could be difficult, but the staff have helped Dad cope with this change with huge kindness and consideration - we can't praise them enough. They were quickly on first name terms with my father and the team have demonstrated that Bishops Manor has a deep-seated care ethic that extends to everyone in the home. It really is a caring home.
Thank you so much for your kind and thoughtful review. We’re truly honoured to care for your father and delighted to hear that your initial impression of Bishops Manor has only grown stronger. Supporting residents through such a big life transition with compassion and dignity is at the heart of what we do, and your words mean so much to the whole team.
I realise that there was a lot of extra effort from many behind the scenes and some that pulled out all the stops to help out, such as the receptionist, the chef and another member of staff, so thank you and everyone else for making it a wonderful day. Please pass this on to anyone involved in helping make the day special.
My dad was living at Bishops Manor for just over two years when he sadly died at 97 years old.
I would like to thank all the staff at Bishops Manor for making my dad's stay a happy one.
From the moment he came to view Bishops Manor, he felt at home.
All the staff really looked after him.
He enjoyed all the entertainment. He always said the staff were brilliant.
I wish all the staff the best wishes for the future.
My mum has resided at Bishops Manor for a number of years now and I cannot praise the staff enough for the amazing care they provide on every level of service use. My mum has complex medical needs which require regular medication, monitoring and appropriate intervention and nothing is ever left unnoticed or observed. Staff always communicate any changes immediately to me and will also speak to the GP or other healthcare professionals if they need to. Nurses and carers are knowledgeable, caring and compassionate and treat Mum with dignity and respect. The home feels like a family, it is incredibly nurturing and mindful of residents' needs and also those of relatives, like myself. There is low staff turnover which, for me, speaks volumes and helps my mum to feel safe; she always knows her carers well and they, in turn, understand her needs. I have complete peace of mind that my mum is safe and well cared for when I leave, for which I am forever grateful.
Bishops Manor was so much more than a care home, it became the family's second home. My mum resided in this home for five years. The whole team went above and beyond to care for Mum. The team was very knowledgeable and understood dementia and her needs extremely well. Mum was always treated with respect, dignity and love. It was a very hard decision to put Mum in a care home. I looked at several homes and Bishops Manor stood out above the rest with its very calm and bright environment, the staff's positive attitude to everyone. I am so glad I made the right choice. The staff made this emotional journey a lot more positive for us, as a family. The team knew Mum so well that they managed to keep Mum in the surroundings she was familiar with until she passed away. The family felt the home was fantastic and would recommend any family with a loved one with dementia to reside at Bishops Manor.
Bishops Manor is an excellent home. My father received palliative care here earlier this year. The exceptional care and support provided by the whole team to both my father and the rest of the family in his final days was second to none. My father was treated with the utmost dignity. As a family, we will always be extremely grateful to everyone at the home for supporting us all through a very difficult time. We would not hesitate to recommend Bishops Manor.
My husband put his heart and soul into caring for his mother for the last 3 years and managed to keep her in her own home as long as possible. When the time came that she needed to move into residential care, the family spent a great deal of effort evaluating the options in the area. Bishops Manor stood out immediately, for its calm, quiet and caring environment. Ever since his mother moved in, we have been beyond thrilled with our choice. She is sleeping better, is happier in herself, and enjoys taking part in the activities. The personal care and attention she receives is flawless, the team manage her dementia and falls risks better than we could have dreamed, and her mobility has improved while she has been there. I am so grateful that my husband can now focus his time and energy being a loving son, and spending time visiting his mom in a calm and positive atmosphere.
The whole family were always made to feel welcome and included. My elderly mother visited daily and the care and kindness shown to her as she sat with my father was outstanding and made a difficult time more bearable for her.
My father was always treated with dignity and respect especially at the end when he was no longer able to express his needs.
A big thank you to all the staff
Bishops Manor were very reassuring that ours and our mum's experience could be different under their expert care and knowledge about dementia. It has been the best decision and outcome. Mum no longer chooses to be in bed, she can walk with a frame and joins in with activities with other residents. She seems much more content in the environment Bishops Manor provides. The staff treat her like family and are always super helpful and ready with advice about Mum. It has restored our faith in how care can be given to the elderly particularly with dementia.
Huge thanks to the whole team!
I can't praise this home enough. My husband has been threw a tough time and since he's been in Bishop Manor, absolutely amazing. He's so happy and feel like we almost have our relative back to normality. The staff are just the best, can't do enough to help. Feel like, as a family, we are part of this wonderful home.
Our mum was very happy at Bishops Manor. My favourite times were having Sunday lunch with Mum in the bistro, a lovely setting overlooking the gardens. She joined in most of the activities, especially the dancing in the cinema room. Sadly, Mum passed away recently and we (the family) will miss visiting her. We would like to say a big thank you to all the loving/caring staff at Bishops Manor for making our mum's stay a happy one. I will be popping in to say hello sometime soon.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 November 2019Good
- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Bishops Manor.
Meet the Team (1)
Working at Bishop’s Manor is a privilege, and I’m incredibly proud to be part of our award-winning team.
Our beautiful home benefits from a strong, experienced management team whose vision, creativity, and commitment enhance the quality of care we provide. Together, we live by the belief that "teamwork makes the dream work," and this shines through in everything that we do.
I am also extremely grateful for the phenomenal nurses who lead each floor with passion and a genuine love for their work. My fantastic care team bring an all-hands-on-deck approach, demonstrating unmatched love, dedication and enthusiasm that amazes me every single day. Their commitment creates an incredible culture that not only enriches the lives of our residents but also brings in referrals and recommendations from the community and the families who trust us.
As someone who has been nominated for awards in our field, I am committed to holistic care that nurtures the whole person. This means taking time to truly listen to residents, understanding their experiences, and responding with compassion and empathy, qualities I believe are at the heart of meaningful care. It’s these moments that make a real difference in a resident’s day.
I am proud to be a nurse and to work at Bishop’s Manor, where every day offers the chance to positively impact the lives of my team, our residents and their families.
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