Bishops Manor

134 Jockey Road, Sutton Coldfield B73 5PP
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10 123 Reviews
  • Bishops Manor, Sutton Coldfield
Bishops Manor is a luxury care home offering residential, nursing and specialist dementia care in Birmingham. As well as spacious en-suite bedrooms, residents can enjoy a café, hair and beauty salon. Outside there is a wheelchair-friendly, secure sensory garden.

The home offers a variety of daily programmes and activities to entertain residents, and residents can also enjoy access to the Royal Sutton Coldfield Club bowling green. At Bishops Manor, the dedicated team are ready to help to create an individual care plan that’s tailored to each resident.

This luxury care home is set in a quiet residential area close to the heart of Sutton Coldfield and convenient for Birmingham, the wider West Midlands, and South Staffordshire.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1649
  • Self-Funded Residential Dementia Care: from £1749

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Bishops Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Thomas Bampfield (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (65)

Bishops Manor Reviews (123)

10

Bishops Manor has a Review Score of 10 (9.961) out of 10, based on 35 reviews in the last 2 years.
Over all time Bishops Manor has 123 reviews.

Overall Experience
  • 117
  • 5
  • 1
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Date Published
  • 123
  • 10
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  • 35
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Reviewer Connection to Bishops Manor
  • 52
  • 20
  • 9
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  • 7
  • 5
  • 4
  • 3
  • 2
  • 2
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  • 2
  • 1
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Total of 123, showing 21-40
Review from S W (Daughter of Resident) published on 11 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had been in hospital for 6 weeks and we thought she was getting to the stage of having nursing care. Having had a poor experience in a previous care home, we were very nervous about choosing a new one.
Bishops Manor were very reassuring that ours and our mum's experience could be different under
their expert care and knowledge about dementia. It has been the best decision and outcome. Mum no longer chooses to be in bed, she can walk with a frame and joins in with activities with other residents. She seems much more content in the environment Bishops Manor provides. The staff treat her like family and are always super helpful and ready with advice about Mum. It has restored our faith in how care can be given to the elderly particularly with dementia.


Huge thanks to the whole team!

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Review from Dawn A (Wife of Resident) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise this home enough. My husband has been threw a tough time and since he's been in Bishop Manor, absolutely amazing. He's so happy and feel like we almost have our relative back to normality. The staff are just the best, can't do enough to help. Feel like, as a family, we are part of this
wonderful home.
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Review from Mandy W (Daughter of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was very happy at Bishops Manor. My favourite times were having Sunday lunch with Mum in the bistro, a lovely setting overlooking the gardens. She joined in most of the activities, especially the dancing in the cinema room. Sadly, Mum passed away recently and we (the family) will miss visiting
her. We would like to say a big thank you to all the loving/caring staff at Bishops Manor for making our mum's stay a happy one. I will be popping in to say hello sometime soon.
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Review from Nishma P (Sister of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team have been so supportive that after less than three months, my brother calls Bishops Manor his home. It has given us peace of mind knowing he is happy and feels safe. No effort is too much, whether it is finding ways for him to participate in activities or the chef doing his best to satisfy
a food craving. The whole team are always welcoming, patient and approachable. I truly feel they put my brother's best interest at the heart of everything they do for him and for that I am grateful.
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Review from Jackie O (Daughter of Resident) published on 7 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mom has recently moved into Bishops Manor and we are all very happy with the way she is being looked after and is settling in. After this short time my mom is already looking more like her old self, dressing lovely every day and moving around the home to chat with new friends and the wonderful staff.
I can't praise all the staff highly enough for taking the time to get to know Mom as well as looking after her. As a family it is a pleasure to go and visit Mom as we are made to feel at home. The bistro area is lovely as we can sit with Mom and help ourselves to refreshments and yummy homemade cakes. Mom loves to see us fed and watered. Then we enjoy sitting in the garden with the grandchildren. We also enjoy sitting with Mom watching the live entertainment and seeing the smiles on people's faces.
Reply from Reviews Team, Reviews Team at Bishops Manor

We are also impressed with how quickly your mother has adapted to life here. I really appreciate you taking the time to write this review; thank you for sharing your views and feelings and thank you for choosing Bishops Manor. We love having you all. Kind regards

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Review from Kathryn R (Relative of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience with Bishops Manor was second to none. The care that was provided for our uncle in the last 9 months of his life was excellent. Staff were so friendly, kind, and considerate towards him throughout his stay. All staff were always there for us, answering any questions we had and sorting
any of the needs of our uncle.
They treated him with great dignity and respect that he deserved. We have no hesitation in recommending the care home to others.
Reply from Reviews Team, Reviews team at Bishops Manor

This is such a lovely review thank you. I have shared this with the team, who also send their regards to you. We appreciate you sharing your thoughts and sentiments here. Thank you for putting your faith in us and choosing Bishops Manor.

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Review from Gail D (Daughter-in-law of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bishops Manor is the most exceptional home I have ever had the pleasure of visiting. My father-in-law spent six months from December 2023 there suffering from both vascular dementia and Alzheimer's. During his stay there, his health and mental capacity improved enormously. He became better at walking
and communicating and was always happy. The staff at this care home are all exceptional, from reception to the carers and nursing staff. They made my father-in-law feel loved, protected, safe and were always ready for a joke and a laugh.
I think the daily programme of activities helps enormously with those suffering from dementia and what is also wonderful is the fact that much of the entertainment in the bistro is attended by all residents so you have those who have the mental capacity to engage with those who are less able to, so have a fabulous balance.
This home should be the benchmark that other homes strive to achieve in terms of the staff appointed.
Reply from Jody Sedgwick, Reviews Team at Bishops Manor

What a lovely review, thank you so much for taking the time to share your thoughts, feelings and sentiments. Thank you for choosing Bishops Manor. My warmest regards, Jody.

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Review from Martin S (Son of Resident) published on 3 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and father have been living at Bishops Manor since October 2023, and during these first six months, the overall care they have received has been of the highest standard. The staff have a wonderful and caring attitude (they are an asset to the home) being extremely thoughtful, particularly
as they have got to know my parents over time. The staff also communicate with the family (and my mum and dad) in a professional manner. We are also pleased with the significant improvement in my mother's mobility and well-being since moving in.
My father enjoys a full English breakfast every morning and my mother takes pride in her appearance and dresses for dinner each evening.
We are pleasantly surprised how my parents have joined in with the daily activities which we originally thought they would resist. These provide both stimulation and variety which, when they were at home, they would not otherwise have had. As a result, this has been an asset to their general well-being.
Reply from Jody Sedgwick, Reviews Team at Bishops Manor

This is a wonderful review, thank you so very much for taking the time to share your thoughts and feelings. Your parents are an absolute pleasure to care for and we love welcoming you all here. Kind regards Jody

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Review from Alison B (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been living at Bishop's Manor since September 2023 and has received outstanding care from all of the team.
Unfortunately, Dad has become bed-bound in the last couple of months but the care that he receives is second to none. He is treated with kindness and dignity and we, as a family,
are listened to and treated so kindly.
Nothing is ever any trouble and I cannot recommend Bishop's Manor highly enough.
Thank you to everyone - from the lovely, smiley ladies at reception, to the wonderful staff who care so diligently for Dad, to the staff who prepare the meals, to the managers who keep in touch. You are an amazing team and we thank you so much for making Dad so comfortable. You are all fantastic!
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Review from Jenny B (Daughter of Resident) published on 9 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has Alzheimer’s and has been living at Bishops Manor for 3 years. This care home is amazing! All staff and carers are so friendly, welcoming and caring. They really do go above and beyond and we are so grateful for all they do to keep Mum safe, clean and happy. There are plenty of activities each
day to keep the residents entertained. Even though Mum can’t get involved in as much as she could 3 years ago, the carers still involve her in activities which are suitable like baking, sensory, music, arts and craft. I would highly recommend Bishops Manor.
Reply from Reviews Team, Reviews Team at Bishops Manor

Thank you for sharing your thoughts and taking the time to write this lovely review. Your mother is an absolute pleasure to care for and you have been a pleasure to get to know over the years. Thank you for putting your faith is us. Warmest regards.

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Review from Sue H (Daughter of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bishop's Manor is a very special care home. Mum has lived there for nearly two years and this year we spent the whole of Christmas day there with her. It was fantastic. We missed Father Christmas but arrived to a lively carol concert attended by enthusiastic residents, relatives and care staff. The
lunch [and tea] was lovely and the care staff couldn't have done more to make us feel welcome and at home. They made it a very special day for all of us.
The point is that this isn't unusual, they always do their very best to support and care for the residents and their family and friends. The carers are the same ones who were there when Mum arrived and have built up a strong loving relationship with her and with us. It's one big family and Mum is so happy there.
A wonderful home with amazing people. Thank you all.
Reply from Reviews Team, Reviews Team at Bishops Manor

Christmas is always such a wonderful time in care, we are so thankful for your shared thoughts and feelings and for being a part of the Bishops Manor family. Thank you for putting your faith in us. Kind regards.

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Review from Kathryn B (Daughter of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident in this outstanding care home for nearly four years now. She has Alzheimer’s which is progressing but the superb, personalised approach from her care team on floor two, together with the really supportive and appropriate activities provided have ensured that she has remained
content and settled. My recent visit was a complete delight, Mum told me that she was “as happy here as she could be anywhere“. There are such strong emotions when you have to make difficult decisions on behalf of really close family members but I can honestly say that the decision has proved to be spot on. Thank you all at Bishops Manor Care Home for the excellent quality of care you provide. You are amazing.
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Review from Yogini C (Daughter of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has dementia and has been in Bishops Manor Care Home for three weeks now; after spending nine weeks in hospital with a fractured hip, followed by three heart attacks, you can only imagine the trauma she went through. Bishops Manor has been an absolute blessing. The smiles on her face say it all.
She has settled in well. The staff are really lovely. Always friendly and polite.
Lots to keep the residents occupied during the day and evenings suited to their abilities.
The facilities are excellent.
Very clean.
Well looked after. Any concerns are dealt with and they are willing to listen and adjust for the care of the resident.
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Review from M D (Friend of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited the home today with my friend who was visiting his uncle. My friend had told me how good the home is but I was surprised at the welcome we received. The lady on reception was friendly and welcoming to us both. A large group of residents were gathered in reception where a lady was holding a
seated activity. The residents looked happy, well-presented and well cared for. The wider home was clean and felt very fresh. All staff were friendly and we were offered drinks by more than one. My friend's uncle told me he is very happy in the home and especially enjoyed the food.
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Review from Debbie E (Regular Volunteer) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bishops Manor is a very warm and welcoming home that is well-led with very friendly staff. The facilities at Bishops Manor are excellent and the standards are at a very high standard.
Bishops Manor is encouraging the community to come together with the different groups that they offer out to the local
residents and their families.
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Review from Sally D (Daughter of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the way my mother is treated at Bishops Manor Care Home. Everyone is always so friendly and helpful and nothing is too much trouble. There is always music playing and a friendly atmosphere everywhere. So many activities to get them involved in.
Reply from Jody Sedgwick, Reviews Team at Bishops Manor

Thank you so very much for taking the time to write this review, Sally, and for your lovely comments. Your mother truly is a pleasure to care for.
Kind regards,
Jody.

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Review from C B (Daughter of Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express enough how caring, thoughtful, professional, and amazing the team at Bishops Manor Care Home is. During these difficult times, they have been an invaluable support system not just for my dad but for our entire family. Their dedication and willingness to go above and beyond their responsibilities
have truly made a difference.


The quality of food served at Bishops Manor is remarkable. As someone who has had the opportunity to taste the food, I can honestly say that it surpasses expectations. The catering team provides high-quality meals that cater to various dietary needs.


However, what truly sets Bishops Manor apart is the exceptional level of care and support provided by the staff. They have been an unwavering pillar of strength during some of the most challenging moments for my family. The team's genuine compassion, empathy, and professionalism have left a lasting impression on all of us.

Reply from Jody Sedgwick, Reviews Team at Bishops Manor

Thank you for taking the time to write such a wonderful review. I have shared your sentiments with the team who were all touched by your lovely words. You will all be so greatly missed.


Thank you for choosing Bishops Manor and for putting your faith in us.


Kind regards,
Jody

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Review from Helen D (Daughter of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my parents moved to this home 4 years ago there was reluctance from both of them. I had researched other care homes and Bishop's Manor really stood out, straight away. It immediately felt welcoming; more like a hotel than a nursing home. My dad had dementia and was 'going downhill' rapidly at home.
Mum did her best but it became impossible for her to get any proper rest with Dad's condition. It took a while but Dad thrived with all the tender loving care that surrounded him and Mum was able to have some time to herself knowing he was well cared for. When the weather allowed, the garden was a great comfort to my mother. Dad passed away 3 years ago, surrounded by carers he knew (during Covid) and Mum was able to establish a new routine for herself. The facilities at Bishops' Manor are excellent and visitors (post-Covid) are always welcomed. It is never an easy decision to leave a family home but the staff here do everything they can to help everyone feel 'at home'. Thank you all.
Reply from Jody Sedgwick, Reviews Team at Bishops Manor

Helen! Thank you for your wonderful review. We set a high standard for ourselves, so we are all pleased to hear that your experience with us has been a positive one and thank you for taking the time to share your thoughts and feelings.


Warmest regards
Jody

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Review from R B (Son of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been at Bishop Manor, formerly Gracewell, since 2019 and has been extremely well cared for and looked after.


All the staff are a credit to CARE UK. Our mother has never been an easy individual and has strong opinions, but all the staff have handled it with care and diplomacy.


A

special shout for the staff who went above and beyond recently for her with a particular set of circumstances, the family cannot thank her enough.


Would highly recommend Bishops Manor.

Reply from Jody Sedgwick, Reviews Team at Bishops Manor

Thank you for such a heartfelt review and for putting your faith in us here at Bishops Manor. I am so glad we were able to help you during a difficult time.
My very warmest regards,
Jody

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Review from S S (Wife of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Where do I even begin to start to say thank you. From the minute you walk in the door at Bishops Manor, you are treated with the utmost courtesy by all the staff. The managers are exceptional, I have to say. All the staff on the second floor have treated my family with such kindness and understanding
in some difficult situations. Many thanks to you all.
Reply from Jody Sedgwick, Reviews Team at Bishops Manor

This review is wonderful, thank you. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and thank you for taking the time to share your thoughts and feelings. Thank you also for putting your faith in us and for choosing Bishops Manor.
Kindest regards,
Jody

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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Bishops Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.961 for Bishops Manor is calculated as follows: ( (400 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 415 Ratings = 4.961
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bishops Manor is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (105)

Meet the Team (1)

Thomas

Thomas Bampfield

Job Title: General Manager

Working at Bishop’s Manor is a privilege and I’m incredibly proud to be part of our award-winning team.


Our beautiful home benefits from a strong, experienced management team whose vision, creativity, and commitment enhance the quality of care we provide. Together, we live by the belief that "teamwork makes the dream work," and this shines through in everything that we do.


I am also extremely grateful for the phenomenal nurses who lead each floor with passion and a genuine love for their work. My fantastic care team bring an all-hands-on-deck approach, demonstrating unmatched love, dedication and enthusiasm that amazes me every single day. Their commitment creates an incredible culture that not only enriches the lives of our residents but also brings in referrals and recommendations from the community and the families who trust us.


As someone who has been nominated for awards in our field, I am committed to holistic care that nurtures the whole person. This means taking time to truly listen to residents, understanding their experiences, and responding with compassion and empathy, qualities I believe are at the heart of meaningful care. It’s these moments that make a real difference in a resident’s day.


I am proud to be a nurse and to work at Bishop’s Manor, where every day offers the chance to positively impact the lives of my team, our residents and their families.

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