I am amazed at the level of care the staff are wonderful and give so much time to each residentHazel S(Friend of Resident/Service User)
I am amazed at the level of care the staff are wonderful and give so much time to each residentHazel S(Friend of Resident/Service User)
Bishops Manor is a luxury care home offering residential, nursing and specialist dementia care in Birmingham. As well as spacious en-suite bedrooms, residents can enjoy a café, hair and beauty salon. Outside there is a wheelchair-friendly, secure sensory garden.
The home offers a variety of daily programmes and activities to entertain residents, and residents can also enjoy access to the Royal Sutton Coldfield Club bowling green. At Bishops Manor, the dedicated...
Care Provided by Bishops Manor
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 65 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Contact Bishops Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Thomas Bampfield (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (65)
- Single Rooms with ensuite Wet Room (65)
Bishops Manor Reviews (139)
Bishops Manor has a Review Score of 10 (9.959) out of 10, based on 39 reviews in the last 2 years.
Over all time Bishops Manor has 139 reviews.
The whole team have been so supportive that after less than three months, my brother calls Bishops Manor his home. It has given us peace of mind knowing he is happy and feels safe. No effort is too much, whether it is finding ways for him to participate in activities or the chef doing his best to satisfy a food craving. The whole team are always welcoming, patient and approachable. I truly feel they put my brother's best interest at the heart of everything they do for him and for that I am grateful.
Our mom has recently moved into Bishops Manor and we are all very happy with the way she is being looked after and is settling in. After this short time my mom is already looking more like her old self, dressing lovely every day and moving around the home to chat with new friends and the wonderful staff. I can't praise all the staff highly enough for taking the time to get to know Mom as well as looking after her. As a family it is a pleasure to go and visit Mom as we are made to feel at home. The bistro area is lovely as we can sit with Mom and help ourselves to refreshments and yummy homemade cakes. Mom loves to see us fed and watered. Then we enjoy sitting in the garden with the grandchildren. We also enjoy sitting with Mom watching the live entertainment and seeing the smiles on people's faces.
We are also impressed with how quickly your mother has adapted to life here. I really appreciate you taking the time to write this review; thank you for sharing your views and feelings and thank you for choosing Bishops Manor. We love having you all. Kind regards
They treated him with great dignity and respect that he deserved. We have no hesitation in recommending the care home to others.
This is such a lovely review thank you. I have shared this with the team, who also send their regards to you. We appreciate you sharing your thoughts and sentiments here. Thank you for putting your faith in us and choosing Bishops Manor.
I think the daily programme of activities helps enormously with those suffering from dementia and what is also wonderful is the fact that much of the entertainment in the bistro is attended by all residents so you have those who have the mental capacity to engage with those who are less able to, so have a fabulous balance.
This home should be the benchmark that other homes strive to achieve in terms of the staff appointed.
What a lovely review, thank you so much for taking the time to share your thoughts, feelings and sentiments. Thank you for choosing Bishops Manor. My warmest regards, Jody.
My father enjoys a full English breakfast every morning and my mother takes pride in her appearance and dresses for dinner each evening.
We are pleasantly surprised how my parents have joined in with the daily activities which we originally thought they would resist. These provide both stimulation and variety which, when they were at home, they would not otherwise have had. As a result, this has been an asset to their general well-being.
This is a wonderful review, thank you so very much for taking the time to share your thoughts and feelings. Your parents are an absolute pleasure to care for and we love welcoming you all here. Kind regards Jody
Unfortunately, Dad has become bed-bound in the last couple of months but the care that he receives is second to none. He is treated with kindness and dignity and we, as a family, are listened to and treated so kindly.
Nothing is ever any trouble and I cannot recommend Bishop's Manor highly enough.
Thank you to everyone - from the lovely, smiley ladies at reception, to the wonderful staff who care so diligently for Dad, to the staff who prepare the meals, to the managers who keep in touch. You are an amazing team and we thank you so much for making Dad so comfortable. You are all fantastic!
Mum has Alzheimer’s and has been living at Bishops Manor for 3 years. This care home is amazing! All staff and carers are so friendly, welcoming and caring. They really do go above and beyond and we are so grateful for all they do to keep Mum safe, clean and happy. There are plenty of activities each day to keep the residents entertained. Even though Mum can’t get involved in as much as she could 3 years ago, the carers still involve her in activities which are suitable like baking, sensory, music, arts and craft. I would highly recommend Bishops Manor.
Thank you for sharing your thoughts and taking the time to write this lovely review. Your mother is an absolute pleasure to care for and you have been a pleasure to get to know over the years. Thank you for putting your faith is us. Warmest regards.
The point is that this isn't unusual, they always do their very best to support and care for the residents and their family and friends. The carers are the same ones who were there when Mum arrived and have built up a strong loving relationship with her and with us. It's one big family and Mum is so happy there.
A wonderful home with amazing people. Thank you all.
Christmas is always such a wonderful time in care, we are so thankful for your shared thoughts and feelings and for being a part of the Bishops Manor family. Thank you for putting your faith in us. Kind regards.
She has settled in well. The staff are really lovely. Always friendly and polite.
Lots to keep the residents occupied during the day and evenings suited to their abilities.
The facilities are excellent.
Very clean.
Well looked after. Any concerns are dealt with and they are willing to listen and adjust for the care of the resident.
I visited the home today with my friend who was visiting his uncle. My friend had told me how good the home is but I was surprised at the welcome we received. The lady on reception was friendly and welcoming to us both. A large group of residents were gathered in reception where a lady was holding a seated activity. The residents looked happy, well-presented and well cared for. The wider home was clean and felt very fresh. All staff were friendly and we were offered drinks by more than one. My friend's uncle told me he is very happy in the home and especially enjoyed the food.
Bishops Manor is encouraging the community to come together with the different groups that they offer out to the local residents and their families.
I am very pleased with the way my mother is treated at Bishops Manor Care Home. Everyone is always so friendly and helpful and nothing is too much trouble. There is always music playing and a friendly atmosphere everywhere. So many activities to get them involved in.
Kind regards,
Jody.
I cannot express enough how caring, thoughtful, professional, and amazing the team at Bishops Manor Care Home is. During these difficult times, they have been an invaluable support system not just for my dad but for our entire family. Their dedication and willingness to go above and beyond their responsibilities have truly made a difference.
The quality of food served at Bishops Manor is remarkable. As someone who has had the opportunity to taste the food, I can honestly say that it surpasses expectations. The catering team provides high-quality meals that cater to various dietary needs.
However, what truly sets Bishops Manor apart is the exceptional level of care and support provided by the staff. They have been an unwavering pillar of strength during some of the most challenging moments for my family. The team's genuine compassion, empathy, and professionalism have left a lasting impression on all of us.
Thank you for taking the time to write such a wonderful review. I have shared your sentiments with the team who were all touched by your lovely words. You will all be so greatly missed.
Thank you for choosing Bishops Manor and for putting your faith in us.
Kind regards,Jody
When my parents moved to this home 4 years ago there was reluctance from both of them. I had researched other care homes and Bishop's Manor really stood out, straight away. It immediately felt welcoming; more like a hotel than a nursing home. My dad had dementia and was 'going downhill' rapidly at home. Mum did her best but it became impossible for her to get any proper rest with Dad's condition. It took a while but Dad thrived with all the tender loving care that surrounded him and Mum was able to have some time to herself knowing he was well cared for. When the weather allowed, the garden was a great comfort to my mother. Dad passed away 3 years ago, surrounded by carers he knew (during Covid) and Mum was able to establish a new routine for herself. The facilities at Bishops' Manor are excellent and visitors (post-Covid) are always welcomed. It is never an easy decision to leave a family home but the staff here do everything they can to help everyone feel 'at home'. Thank you all.
Helen! Thank you for your wonderful review. We set a high standard for ourselves, so we are all pleased to hear that your experience with us has been a positive one and thank you for taking the time to share your thoughts and feelings.
Warmest regardsJody
Our mother has been at Bishop Manor, formerly Gracewell, since 2019 and has been extremely well cared for and looked after.
All the staff are a credit to CARE UK. Our mother has never been an easy individual and has strong opinions, but all the staff have handled it with care and diplomacy.
A special shout for the staff who went above and beyond recently for her with a particular set of circumstances, the family cannot thank her enough.
Would highly recommend Bishops Manor.
My very warmest regards,
Jody
Where do I even begin to start to say thank you. From the minute you walk in the door at Bishops Manor, you are treated with the utmost courtesy by all the staff. The managers are exceptional, I have to say. All the staff on the second floor have treated my family with such kindness and understanding in some difficult situations. Many thanks to you all.
Kindest regards,
Jody
I moved into Bishops Manor in March 2023. I am a younger person living with a complex medical condition. I tried two other homes in Sutton Coldfield but never settled as my needs were not met. The team and management have taken the time to get to know me and I feel safe with the team at Bishops Manor. They take time with me and I never feel rushed. I enjoy some of the fitness sessions and the singers, the activities programme is varied and I can pick and choose what I would like to do. The facilities are light and airy and modern and I enjoy my weekly hairdressing session. I am so happy that I chose Bishops Manor and I love my room that I have been able to personalise with my own belongings. I would happily recommend this place to other families as my care has been amazing.
Kind regards,
Jody.
My friend was looking to move from an awful situation and we were taken under Bishops Manor wing and I cannot praise certain staff highly enough. Really took us to her heart and tried her best to accommodate. Unfortunately there wasn’t an availability at the time and my friend was referred to another home in the same care group. But all this was sorted out by staff at Bishops Manor. Cannot recommend them highly enough. Thank you Thank you Thank you
Dad has been a resident of Bishops Manor since early 2022 and more recently my Mother stayed for a spell of respite. Throughout that time I have always been reassured by how caring and thorough the staff have been. Nothing is too much trouble for them, and contact is always encouraged to ensure that the best care is being given. These days the cost of care is always a concern for everyone but when worked out, the value given at Bishops Manor is second to none. Who doesn’t want their loved ones to be safe, well cared for, nourished both physically and mentally, in the most comfortable surroundings possible? I am so happy that my Dad is in the best place possible for him, and am reassured that staff not only care for him but for the rest of our family too.
Kind regards,
Jody.
My mum and dad moved into Bishops Manor in October 2021. My dad was a resident here for 18 months. During that time he was extremely well cared for and nothing was too much trouble for the staff. He enjoyed attending the activities, particularly the quizzes and the weekly visiting entertainers. He liked chatting with other residents in the dining room and all food requests were accommodated. My dad was happy here and had a good quality of life. My mum continues to live at Bishops Manor and is given the opportunity to take part in many stimulating and rewarding activities. She loves walking around the garden and gets on well with all of the staff. Thank you to everyone who helps to make Bishops Manor such a friendly, caring and lovely environment.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 November 2019Good
- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Bishops Manor.
Meet the Team (1)
Working at Bishop’s Manor is a privilege, and I’m incredibly proud to be part of our award-winning team.
Our beautiful home benefits from a strong, experienced management team whose vision, creativity, and commitment enhance the quality of care we provide. Together, we live by the belief that "teamwork makes the dream work," and this shines through in everything that we do.
I am also extremely grateful for the phenomenal nurses who lead each floor with passion and a genuine love for their work. My fantastic care team bring an all-hands-on-deck approach, demonstrating unmatched love, dedication and enthusiasm that amazes me every single day. Their commitment creates an incredible culture that not only enriches the lives of our residents but also brings in referrals and recommendations from the community and the families who trust us.
As someone who has been nominated for awards in our field, I am committed to holistic care that nurtures the whole person. This means taking time to truly listen to residents, understanding their experiences, and responding with compassion and empathy, qualities I believe are at the heart of meaningful care. It’s these moments that make a real difference in a resident’s day.
I am proud to be a nurse and to work at Bishop’s Manor, where every day offers the chance to positively impact the lives of my team, our residents and their families.
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