Bishops Manor

134 Jockey Road, Sutton Coldfield B73 5PP
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10 123 Reviews
  • Bishops Manor, Sutton Coldfield
Bishops Manor is a luxury care home offering residential, nursing and specialist dementia care in Birmingham. As well as spacious en-suite bedrooms, residents can enjoy a café, hair and beauty salon. Outside there is a wheelchair-friendly, secure sensory garden.

The home offers a variety of daily programmes and activities to entertain residents, and residents can also enjoy access to the Royal Sutton Coldfield Club bowling green. At Bishops Manor, the dedicated team are ready to help to create an individual care plan that’s tailored to each resident.

This luxury care home is set in a quiet residential area close to the heart of Sutton Coldfield and convenient for Birmingham, the wider West Midlands, and South Staffordshire.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1649
  • Self-Funded Residential Dementia Care: from £1749

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Bishops Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Thomas Bampfield (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (65)
  • Single Rooms with ensuite Wet Room (65)

Bishops Manor Reviews (123)

Total of 123, showing 41-60
10

Bishops Manor has a Review Score of 10 (9.958) out of 10, based on 40 reviews in the last 2 years. Over all time Bishops Manor has 123 reviews.

Overall Experience

  • 117
  • 5
  • 1
  • 0
  • 0

Date Published

123
13
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83

Review from Alexa P (Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into Bishops Manor in March 2023. I am a younger person living with a complex medical condition. I tried two other homes in Sutton Coldfield but never settled as my needs were not met. The team and management have taken the time to get to know me and I feel safe with the team at Bishops Manor.
They take time with me and I never feel rushed. I enjoy some of the fitness sessions and the singers, the activities programme is varied and I can pick and choose what I would like to do. The facilities are light and airy and modern and I enjoy my weekly hairdressing session. I am so happy that I chose Bishops Manor and I love my room that I have been able to personalise with my own belongings. I would happily recommend this place to other families as my care has been amazing.

Reply from Jody Sedgwick, Reviews Team at Bishops Manor

Alexa, thank you so very much for your review. You are an absolute pleasure to care for and we thank you for putting your faith in us. We all love the way you have personalised your room, it looks perfect.
Kind regards,
Jody.

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Review from Vicky W (Friend of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend and I had the pleasure of visiting Bishops Manor on a few occasions, some planned others were not, but never mattered because we were always welcomed by warm, friendly staff. There is a such a vibrant feel to the home, always something happening, like a singer pretending to be Tom Jones or
a quiz. The home is always spotlessly clean and the food is to die for! Having had the experience of another care home, and not a very good one, this is light and day. It is just like home from home.
My friend was looking to move from an awful situation and we were taken under Bishops Manor wing and I cannot praise certain staff highly enough. Really took us to her heart and tried her best to accommodate. Unfortunately there wasn’t an availability at the time and my friend was referred to another home in the same care group. But all this was sorted out by staff at Bishops Manor. Cannot recommend them highly enough. Thank you Thank you Thank you

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Review from J W (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident of Bishops Manor since early 2022 and more recently my Mother stayed for a spell of respite. Throughout that time I have always been reassured by how caring and thorough the staff have been. Nothing is too much trouble for them, and contact is always encouraged to ensure that
the best care is being given. These days the cost of care is always a concern for everyone but when worked out, the value given at Bishops Manor is second to none. Who doesn’t want their loved ones to be safe, well cared for, nourished both physically and mentally, in the most comfortable surroundings possible? I am so happy that my Dad is in the best place possible for him, and am reassured that staff not only care for him but for the rest of our family too.

Reply from Jody Sedgwick, Reviews Team at Bishops Manor

Thank you for this lovely review. We set a high standard for ourselves, so we are very pleased to hear that your experience(s) with us have been positive and thank you for taking the time to share your thoughts and feelings.
Kind regards,
Jody.

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Review from Jo C (Daughter of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad moved into Bishops Manor in October 2021. My dad was a resident here for 18 months. During that time he was extremely well cared for and nothing was too much trouble for the staff. He enjoyed attending the activities, particularly the quizzes and the weekly visiting entertainers. He liked
chatting with other residents in the dining room and all food requests were accommodated. My dad was happy here and had a good quality of life. My mum continues to live at Bishops Manor and is given the opportunity to take part in many stimulating and rewarding activities. She loves walking around the garden and gets on well with all of the staff. Thank you to everyone who helps to make Bishops Manor such a friendly, caring and lovely environment.

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Review from Francis P (Friend of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear friend was a resident at Bishops Manor for just over 12 months and she often told me it was the happiest time of her whole life.
She had tasked me with finding her the best care home that I could and as soon as I visited Bishops Manor, and met the staff, I knew it was the place I had been
looking for. I am glad to say that not only was I right, but that it went on to exceed my expectations. The facilities are excellent, the activities are excellent, the food is excellent, the care is excellent.
I cannot praise all of the staff too highly. All of them from the front desk and back office staff to the nursing and caring staff, are focused and dedicated. Our dear friend made some wonderful friends at this final stage of her life and enjoyed every minute of her stay at Bishops Manor. My wife and I will be forever grateful to all at Bishops Manor, who made our dear friend so very happy. Thank you all.

Reply from Jody Sedgwick, Reviews Team at Bishops Manor

Thank you very much for taking the time to leave us feedback about your experiences with us here at Bishops Manor.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and thank you for taking the time to share your thoughts and feelings.
It was a pleasure to meet you and care for your wonderful friend, who is greatly missed.
Thank you for choosing us and putting your faith in our team.
Warmest regards.

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Review from Lorraine O (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom moved into Bishops Manor in November 2022 after her health deteriorated and also following the loss of her beloved husband. It was a very difficult time emotionally for Mom and our family, but the carers that looked after my mom were so patient and caring. Just as Mom was settling in she became
very poorly and went into hospital, but the news was not good, Mom returned to Bishops Manor for palliative care. The carers were absolutely wonderful, they welcomed Mom back into her beautiful room surrounded by her personal belongings. The carers were absolutely wonderful, they cared for my mom showing compassion and love and kept Mom’s dignity right up till Mom passed away in January. It was a very emotional time for all our family, but they welcomed us to stay with Mom day and night, they were all so kind. Bishops Manor is a beautiful care home and the carers should be proud of themselves for the professional, loving and compassionate care they gave to both Mom and family. Thank you.

Reply from Jody Sedgwick, Reviews Team at Bishops Manor

Thank you very much for taking the time to write this lovely review.
I have shared your sentiments with the team who were all touched by your kind words.
I am so pleased we were able to support you all through a difficult time and I cannot thank you enough for choosing us to take care of your mother.
Warmest regards.

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Review from S T (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and quality care delivered with kindness and respect.
The whole process from managing the admission to making sure my father was welcomed and all his needs being met in a kind, caring and stimulating environment.

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Review from S H (Daughter of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident between May 2020 and November 2022, when she sadly passed away. Overall experience has been excellent, particularly during the challenging covid restrictions. Relating to the latest date ( November 2022), care was excellent, during very difficult and sad times for us. Mum was treated
with respect and dignity throughout and especially during the final few weeks. There is a lovely atmosphere in this care home and I would be happy to recommend it to anyone.

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Review from Christine J (Husband of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Bishops Manor Care Home enough. The dedication, friendliness, care and compassion shown by all staff were outstanding whilst my husband resided there, albeit for a short time at the end of last year.
The commitment and passion for what they do are very evident, and I only wish he'd
been in their care earlier.

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Review from Claire W (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Bishops Manor since June 2022, he had just had a second stint in the hospital, and had become immobile and confused with signs of dementia. As a family, we were so worried and upset about putting our dad in a care home, but after finding Bishops Manor we felt totally at ease that
Dad would be cared for and be happy there. The care and support my father has received is second to none, the staff are so caring and kind, they really create a feeling of family and he's very happy there. The home is spotlessly clean, and welcoming and feels very homely. He has a good-sized room with an en suite, which we decorated with his own pictures and paintings from home, so it feels like home from home to him. Any concerns we have had as his cognitive ability and mobility have declined and his dementia progressed have been addressed quickly and we've been reassured every step of the way. We are so grateful that we found Bishops Manor and we know our Dad is being cared for so well.

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Review from Howard A (Son of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident since March 2021 and has always received excellent care and attention. Without exception, all of the team are kind and helpful while also being very professional. There are excellent facilities and a varied programme of activities. My Mother is always invited to take part
in activities but is not 'bullied' into participating if she doesn't want to. The Tai Chi sessions have been particularly helpful in restoring and maintaining mobility and general health. The residents are given the opportunity to give feedback and suggestions at regular, minuted meetings and the team respond to requests in a positive manner. The food is excellent and if there are any special requests, these are accommodated, within reason. A big 'pointer' for me is that the building always smells fresh and clean as well as looking well-maintained; this is achieved with a quality system that is followed by all involved. An excellent place with caring and professional staff.

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Review from S L (Son of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving my mother to Bishops Manor I have been impressed with the care she has received. The staff are experienced, attentive and respond well to requests. The activities program is good and they really encourage the residents to get involved. Bishop's Manor is so much better than the previous
home my mother was living in.

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Review from Jo R (Niece of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault Bishops Manor. The staff are lovely. They really care for and about my aunt and they look after her with consideration and dignity. My aunt has been in the home for 18 months and within 6 months, she was settled and now calls it her home. She is always well dressed and clean. She enjoys
the food and snacks and has a favourite chair in the lounge. Her room and bathroom are always clean, as is the whole ground floor where she lives. I have complete confidence in Bishops Manor to look after her.

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Review from Sarah C (Daughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Gracewell/Bishops Manor since 2019. During this time, her dementia has worsened considerably but the standard of care she receives has definitely not. She is treated with dignity and respect by her nursing and care teams who have got to know her very well, and actively encouraged
to take part in a variety of activities which she enjoys. My sister and I have also been extremely well supported on Mum's journey with dementia, from our initial engagement with the admissions manager, the nursing and care staff who are never too busy to listen to our concerns and provide advice, through to the friendly reception team and kind and efficient housekeeping staff.
I have already recommended Bishops Manor to friends with relatives unable to live independently as a safe and caring environment with excellent facilities, and will not hesitate to do so again in the future.

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Review from Kevin W (Son of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bishops Manor has been home to my father for the past 18 months. In that time he has been lovingly cared for with genuine affection by all staff and as a family we are grateful for the care he receives. His happiness at Bishops Manor gives the family great comfort.

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Review from H T (Daughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High standard of care, lovely caring staff and a hotel like environment. Daily activities and good fresh food. My mother is really well looked after and settled now. I'm regularly kept up to date with how she is. Well worth the higher fees.

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Review from Lynne H (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mom came to Bishops Manor in July 2021, needing care due to ongoing dementia/Alzheimer’s. It’s certainly a wonderful home. The staff and management are always so friendly and helpful, when needed. I can rest assured Mom is so well looked after and l have total peace of mind.

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Review from Jeanette W (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the team at Bishops Manor.
My mom has been here since the end of August 2021, moving in at very short notice.
With the help of the general manager and the admissions manager, they made this so easy. The general manager sat and chatted with Mom. Her warm, caring and
respectful approach made Mom feel instantly at ease.
On ‘moving in day’, there was a lovely warm welcome from all, what a truly wonderful, kind and caring team.
Mom is eating and sleeping well, which has made a huge difference. She is bright and bubbly, ‘back to her old self’. What was just respite care, I think will now be permanent as Mom is so happy here. She feels safe and comfortable.
The care and support Mom receives from her Bishops Manor family are outstanding. The home is absolutely spotless, and the food and meal choices are fabulous.
There is always a warm welcome, nothing is any trouble for the dedicated management team and all of the dedicated staff.
Thank you all so very much.

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Review from Diane B (Sister of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother became a resident in 2021 after being assessed as needing extra care. We found this home after much searching and my nephew had a look around before we committed to it. We, as a family are so happy we opted for this lovely place and we can’t speak highly enough of them. The care and compassion
they have shown to my brother were truly amazing and we couldn’t have asked for better. My brother had Alzheimer’s and sadly his condition deteriorated but the patience shown by all the members of staff was outstanding. My brother died in March but throughout his final days, they looked after him with gentleness and treated him with dignity and looked after me as I sat with him. The staff even stayed beyond their shift when they knew his passing was imminent and provided comfort to the family. Even as we left the home for his funeral they turned out to say goodbye to him. Unfortunately, my sister-in-law also has dementia but we are reassured to know she will be well looked after.

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Review from Andy C (Son of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, aged 84, moved into the home at short notice in January 2022. Despite the difficulties associated with Covid cases and control measures she has settled in really well. The staff are all extremely friendly and very approachable with a willingness to discuss any issues or concerns in an open
and honest way. There is a wealth of experience and support to draw upon which has proved invaluable, particularly during the early settling in transition period. The monthly "Reach" meetings open to friends and family are an excellent way to chat informally with others and share ideas and thoughts whilst the staff provide guidance. The activities programme is a major plus point with a variety of events all aimed at helping mum enjoy life in this new environment. Now the warmer summer months are fast approaching the access to and use of the garden is such a great asset for all the residents.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Bishops Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Bishops Manor is calculated as follows: ( (456 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 474 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bishops Manor is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (100)

Meet the Team (1)

Thomas

Thomas Bampfield

Job Title: General Manager

Working at Bishop’s Manor is a privilege and I’m incredibly proud to be part of our award-winning team.


Our beautiful home benefits from a strong, experienced management team whose vision, creativity, and commitment enhance the quality of care we provide. Together, we live by the belief that "teamwork makes the dream work," and this shines through in everything that we do.


I am also extremely grateful for the phenomenal nurses who lead each floor with passion and a genuine love for their work. My fantastic care team bring an all-hands-on-deck approach, demonstrating unmatched love, dedication and enthusiasm that amazes me every single day. Their commitment creates an incredible culture that not only enriches the lives of our residents but also brings in referrals and recommendations from the community and the families who trust us.


As someone who has been nominated for awards in our field, I am committed to holistic care that nurtures the whole person. This means taking time to truly listen to residents, understanding their experiences, and responding with compassion and empathy, qualities I believe are at the heart of meaningful care. It’s these moments that make a real difference in a resident’s day.


I am proud to be a nurse and to work at Bishop’s Manor, where every day offers the chance to positively impact the lives of my team, our residents and their families.

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