Bishops Manor

134 Jockey Road, Sutton Coldfield B73 5PP
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10 123 Reviews
  • Bishops Manor, Sutton Coldfield
Bishops Manor is a luxury care home offering residential, nursing and specialist dementia care in Birmingham. As well as spacious en-suite bedrooms, residents can enjoy a café, hair and beauty salon. Outside there is a wheelchair-friendly, secure sensory garden.

The home offers a variety of daily programmes and activities to entertain residents, and residents can also enjoy access to the Royal Sutton Coldfield Club bowling green. At Bishops Manor, the dedicated team are ready to help to create an individual care plan that’s tailored to each resident.

This luxury care home is set in a quiet residential area close to the heart of Sutton Coldfield and convenient for Birmingham, the wider West Midlands, and South Staffordshire.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1649
  • Self-Funded Residential Dementia Care: from £1749

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Bishops Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Thomas Bampfield (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (65)
  • Single Rooms with ensuite Wet Room (65)

Bishops Manor Reviews (123)

Total of 123, showing 61-80
10

Bishops Manor has a Review Score of 10 (9.958) out of 10, based on 40 reviews in the last 2 years. Over all time Bishops Manor has 123 reviews.

Overall Experience

  • 117
  • 5
  • 1
  • 0
  • 0

Date Published

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Review from C L (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My review is all positive. The carers and nursing staff were 110-percent. They looked after my Mother through all stages of Dementia and they spoke to me with regard to any changes. Both my daughter and I were kept up to date with changes in my Mother's medicine and physical care. Thank you again, you
made the last two years of her life so special.

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Review from Danny B (Regular Volunteer) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bishops Manor is a very impressive residential care community, offering high-class facilities, activities and of course, care for those in their senior years. As a regularly visiting Church Minister, I'm always impressed by how attentive, warm and supportive all the staff I encounter are towards residents
and their families. It is a truly vibrant community!

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Review from Becky G (Friend of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bishops Manor go above and beyond anything I’ve ever seen in other care homes, to ensure the happiness and comfort of the residents. The atmosphere is happy and caring. The activities they provide are great fun and interactive.

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Review from Avril M (Wife of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been physically unstable for a very long time. Last year, in September we realised that even with the adaptations that we have made to our home, it was not a safe environment for him. We had visited various nursing care homes, but Gracewell was his preferred choice and he moved in at
the end of September.
It has not been emotionally and easy settling in, but everyone there goes out of their way to be friendly and helpful to him. From the manager, who is always available and caring, no one passes without saying hello. Lockdowns have not been easy, and he has missed seeing family, but he has still felt cared for and noticed. I am always greeted warmly and called by my first name by nearly everyone. I have found it strange to hand over responsibility for my husband to the people at Bishops Manor, but I am kept informed and included in all aspects of his care and comfort. I especially appreciate the activities as at home there was far less to keep him stimulated.

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Review from Mark S (Son of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are very pleased with the way that Bishops Manor have looked after my parents over the past few years. The service is fantastic and the staff are very friendly/helpful to them and nothing is too much for them to help/assist with any enquiries or problems. We appreciate everything that
has been done so that my parents could lead a quality life. It's now just our Mother living there and we would not wish for her to live anywhere else.

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Review from Flip E (Daughter of Resident) published on 23 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bishops Manor (previously Gracewell) is not what I would call a 'care home'. It is a huge family of carers, staff and residents who make Bishops Manor a loving home for my mum.
I first made contact with the home when I realised my mother was beginning to show signs of dementia, from my first contact
with the staff there I was adamant that this would be where my mum would eventually live.
Having visited Gracewell mum was adamant that she would not want to live with the old people there - she was at this time 87!! However unfortunately her dementia progressed to such a stage that she was not able to live at home anymore.
Since moving into the memory unit she has settled really well, she loves all the activities that are provided and she knows that she is really cared about and for.
As a family member, I am kept informed of her progress and any issues she may have, I also have benefitted from the support the staff have given as I learn how to deal with her dementia.
Thank You, Everyone

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Review from Shirley L (Daughter of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been living at Bishop's Manor for nearly a month now and is being very well looked after. The staff are always friendly and super helpful and as Dad put it himself "they seem to know what I want before I ask for it". After a not so good experience at a previous care home, we are delighted
to see Dad already improving in his physical strength and in his speech. There always seems to be something going on and we're sure this is contributing to his improved mental health. Recently he celebrated a special birthday and we were touched by the fuss everyone made of him, with a party in the Bistro along with cake and fizzy drinks. We are so glad to have found such a caring and supportive home for him and would thoroughly recommend it.

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Review from Kate M (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

All the carers are friendly and caring. They make my mum feel looked after, especially the activities coordinator. However, the food has fallen in standard and the care home manager is overbearing and intimidating to visitors. If your loved one goes out of the home, staff can be judgemental about them
needing food on their return.

Reply from Samantha Debenham, PA to Marketing Director at Bishops Manor

Thank you very much for taking the time to submit your review and for your kind words and scores for the care and activities at Bishops Manor care home. In regards to the management in the home, we feel that our other excellent reviews and CQC rating speak for themselves, and would urge anyone looking for care for themselves or a loved one to arrange a show round to see the home and meet the senior team. In 2020, our GM also won an Award for her work at the home. In regards to food, all of our meals are produced fresh in-house by our chef-led team. Our Head Chef, who has joined us from another Care UK home, is incredibly well-regarded – in fact, in our recent Food Forum which we invite all residents to be part of, he had excellent feedback – our menus offer a lot of choice and are planned with the help of residents in the home to reflect meals that they enjoy, so if there’s anything your mother would particularly like to see on the menu, she just needs to let us know and our Head Chef will be happy to add it. As eating regularly and getting the right amount of calories and nutrition each day is important to everyone, but especially those in older age, if any resident has been out late and missed dinner and has not eaten anything when out, we would of course prepare then a meal or smaller snack to make sure they didn’t go hungry, which is the right thing to do – if a resident is hungry at any time, even if they haven’t been out, we’d always make sure we got them something to eat that they’d like.

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Review from J G (Son of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been residing at Bishops Manor for 12 months. The care he received right through until he passed away has been exceptional. Every member of staff went above and beyond to ensure that he passed away peacefully and with dignity. We will be forever grateful to the amazing staff at Bishops
Manor.

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Review from L O (Daughter of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved into the home to recuperate after several stays in hospital. She was very happy and content and enjoyed the level of care and support, she decided that she would stay at Bishops Manor. Her health improved hugely, she gained weight and the awful cycle of being sent home from hospital only
to be taken back in after a few weeks stopped. She was at last happy and content. Thank you to all involved.

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Review from Carole P (Daughter of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very anxious about finding the right care home for Mum.
From the very beginning, the contact I had with everyone was reassuring and very supportive. Mum was 90 , frail, and living with cancer.
The staff always had time for us when we phoned and when visiting was allowed, and Mum settled in
very quickly.
They turned Mum's life around. She had been lonely at home and missed meeting people and being sociable. At Gracewell of Sutton Coldfield she surprised us by joining in all the activities, basketball, quizzes, flower arranging, the list is endless. She loved getting her hair done regularly. We loved hearing all about it.
The surroundings are equivalent to a five-star hotel.
Very sadly Mums illness caught up with her and she passed away peacefully after three months.
We will never be able to thank all the team enough for all their care. The last months of Mum's life were the happiest we had seen her for a long time. The staff were caring, respectful, and great support to us. We won't forget you.

Reply from Sarah Diamond, General Manager at Bishops Manor

Thank you so much for your kind words. It was an absolute honour and pleasure to care for your Mum here at Gracewell of Sutton Coldfield. We are so grateful to you for giving us the opportunity to look after her at such an important time in her life.

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Review from Linda K (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is fantastic, the care my mom gets is outstanding. All the carers and staff are very friendly and very helpful. The home is spotless the rooms cleaned every day. The food is excellent. My mom settled in really quickly and is happy here.

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Review from Andy F (Respite Resident) published on 5 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 83 year old mother with complex health conditions had a fall breaking 5 ribs. On discharge from hospital, we knew she could not cope at home due to the pain and care needed. After much research we contacted Gracewell. From the moment I spoke to the home admissions advisor I felt confident that placing
Mom in respite there was the right thing, as the level of reassurance and compassion was first-rate. Mom was unsure, but the welcome she was given, the care and dignity (her words not mine) were fantastic, in a period during lockdown when Covid was still a real issue for relatives. We booked a month's respite, and she came out much stronger and healthier than on admission. My main feedback is regarding the communication, with a weekly Zoom with her care team and every phone call we made was answered or replied to instantly, even to her nurse late one night personally with accurate and personal feedback. I am not going to pretend it's the cheapest, but the level of care on offer is first class.

Reply from Sarah Diamond, General Manager at Bishops Manor

Thank you for taking the time to write such a lovely review. Your Mother was a pleasure to care for and we are all pleased that she left Gracewell of Sutton Coldfield feeling healthier and stronger. We believe that communication is key and I am happy that you were able to readily discuss your Mother’s progress with her carers. I look forward to sharing this review with my wonderful team. Thank you.

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Review from Dawn S (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has just celebrated her 3rd Anniversary at Gracewell Sutton Coldfield and still looks as healthy and happy as when she first moved in there. As most people will appreciate, it was a difficult decision to admit mom needed help that we could not provide and we were adamant we would try and get the
best care home we could for her. How lucky were we to have Gracewell of Sutton Coldfield so close to us. As soon as we were given our initial tour of the care home we knew immediately that this was the one for mom. Not only is it spotlessly clean, modern and has the facilities of a 5-star hotel, but every member of staff we spoke to on that first day was also welcoming, friendly and full of enthusiasm for the job they do. Fast forward to today, 3 years later and I cannot praise Gracewell and its staff enough. Mom has had her health issues and the care staff have looked after her so well and kept us informed every step of the way. In the words of the famous advert, if Carlsberg did care homes.

Reply from Sarah Diamond, General Manager at Bishops Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Sutton Coldfield and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Gracewell we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Marylyn C (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell are the most wonderful home. They have cared for my dad for the last two years, shown him nothing but respect, kindness and care. They have always kept us informed and provided all the needs that sadly we could no longer do for him. I can't recommend them highly enough. The peace of mind that
we have had since my dad went to live there, and the reassurance that he is safe and well has been such a comfort. The team are amazing and have helped us as much as they have supported my dad.

Reply from Sarah Diamond, General Manager at Bishops Manor

Thank you so very much for sharing your experience and for your heartfelt words. Our team members love receiving feedback and I very much look forward to sharing this review with the wonderful team I have at Gracewell of Sutton Coldfield.

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Review from Adam B (Son of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Gracewell have looked after my father for nearly three years and I can honestly say that he's been at his happiest I've seen him for years. The welcome, overall care, fun environment and respect that each and every member of the team have shown both my father and our whole family has been
amazing. We, like many others, had some background concerns when making the decision to move my father into care but the team at Gracewell made me feel like we should have done it years ago! Visits were a pleasure instead of a chore and concern and my young children loved going to visit Grandad instead of me having to drag them along - the cake on a Saturday helped I'm sure, as did the fantastic events (especially the dancing and petting zoo!) but most of all it was the "feel" of Gracewell that made it special and that is created by each and every member of the team. Sadly we recently lost my father to Alzheimer's but yet again the team were there for us, loving and caring at every turn. Amazing!

Reply from Sarah Diamond, General Manager at Bishops Manor

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sutton Coldfield – particularly at such a difficult time. The team here are so grateful that your father had such a positive experience of the home and this extended to family members and friends.

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Review from Judith M (Sister of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister, who has learning and mobility issues, reached a point when independent living was no longer viable. The family were concerned whether residence in a care home was an appropriate option for her. But, she very soon felt at home and Gracewell has provided her with stimulation, friendship and
very, very good care in a warm and safe environment, even in these difficult times of Coronavirus lockdown. Thank you so much to all the staff for creating a happy, welcoming care home for my sister.

Reply from Sarah Diamond, General Manager at Bishops Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Sutton Coldfield and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Gracewell we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Dawn P (Daughter of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During this pandemic, we suddenly found ourselves looking for a care home for our 85-year-old mum.
Covid didn't give us the luxury of being able to turn up and view to enable us to make our decision.
The internet was our only means of research.
Gracewell Sutton Coldfield soon caught our attention
and one lady did a fantastic job of explaining how this special place works from day to day during the lockdown, also giving us a guided tour via WhatsApp.
We took the difficult decision and our lovely mum moved in in July, we haven't looked back. The team have been fantastic at settling her in, ensuring she has become part of the Gracewell family. A big thank you to all the carers and staff members.

Reply from Sarah Diamond, General Manager at Bishops Manor

Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Gracewell of Sutton Coldfield.

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Review from Clive M (Son of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved my mother in and out of four care homes, due to various reasons either bad management, inadequate care, unacceptable levels of care or clashes between my mother and staff, we happened upon Gracewell.
Here, at last, the management team are up to the task of tip-top care, making the resident
feel like it's their home, and it's their needs paramount in decision making.
The team are on top of COVID-19 with not one case recorded at the home, we may get a little frustrated with the regime of visiting restrictions and or been unable to take my mother out on trips, but we rest assured that it is for the good of her along with other residents and as this pandemic has spread, we have ended up grateful for the measures taken to protect the residents. The key difference is that this home puts the resident at the core of all the policies and management decisions, and we, the relatives, are carried along with the process by regular newsletters and helpful telephone calls to inform us.

Reply from Sarah Diamond, General Manager at Bishops Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Sutton Coldfield and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Rita F (Daughter of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Gracewell since July 2020. Since that time, we have seen such an improvement. The staff have been wonderful, helping Dad settle in and ensuring that we were kept up to date with this process as we were still adhering to Covid guidelines in respect of visiting.
It was so important
for us to have that communication with staff. The admissions manager was/is amazing answering all our questions and getting to know my dad and still always available to answer our questions.
Seeing dad now, how the constant care provided to him has made him feel safe and happy at Gracewell, and we can see the positive change in him. Whilst this was such a hard decision to make, I know that it is the right decision when I can see this change.

Reply from Sarah Diamond, General Manager at Bishops Manor

Gracewell of Sutton Coldfield appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased you/your family member has settled in well.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Bishops Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Bishops Manor is calculated as follows: ( (456 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 474 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bishops Manor is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (100)

Meet the Team (1)

Thomas

Thomas Bampfield

Job Title: General Manager

Working at Bishop’s Manor is a privilege and I’m incredibly proud to be part of our award-winning team.


Our beautiful home benefits from a strong, experienced management team whose vision, creativity, and commitment enhance the quality of care we provide. Together, we live by the belief that "teamwork makes the dream work," and this shines through in everything that we do.


I am also extremely grateful for the phenomenal nurses who lead each floor with passion and a genuine love for their work. My fantastic care team bring an all-hands-on-deck approach, demonstrating unmatched love, dedication and enthusiasm that amazes me every single day. Their commitment creates an incredible culture that not only enriches the lives of our residents but also brings in referrals and recommendations from the community and the families who trust us.


As someone who has been nominated for awards in our field, I am committed to holistic care that nurtures the whole person. This means taking time to truly listen to residents, understanding their experiences, and responding with compassion and empathy, qualities I believe are at the heart of meaningful care. It’s these moments that make a real difference in a resident’s day.


I am proud to be a nurse and to work at Bishop’s Manor, where every day offers the chance to positively impact the lives of my team, our residents and their families.

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