Bishops Manor

We as a family are very pleased with the way that Bishops Manor have looked after my parents over the past few years. The service is fantastic and the staff are very friendly/helpful to them and nothing is too much for them to help/assist with any enquiries or problems. We appreciate everything that has been done so that my parents could lead a quality life. It's now just our Mother living there and we would not wish for her to live anywhere else.

Thank You, Everyone

Dad has been living at Bishop's Manor for nearly a month now and is being very well looked after. The staff are always friendly and super helpful and as Dad put it himself "they seem to know what I want before I ask for it". After a not so good experience at a previous care home, we are delighted to see Dad already improving in his physical strength and in his speech. There always seems to be something going on and we're sure this is contributing to his improved mental health. Recently he celebrated a special birthday and we were touched by the fuss everyone made of him, with a party in the Bistro along with cake and fizzy drinks. We are so glad to have found such a caring and supportive home for him and would thoroughly recommend it.

All the carers are friendly and caring. They make my mum feel looked after, especially the activities coordinator. However, the food has fallen in standard and the care home manager is overbearing and intimidating to visitors. If your loved one goes out of the home, staff can be judgemental about them needing food on their return.

My father has been residing at Bishops Manor for 12 months. The care he received right through until he passed away has been exceptional. Every member of staff went above and beyond to ensure that he passed away peacefully and with dignity. We will be forever grateful to the amazing staff at Bishops Manor.

My mum moved into the home to recuperate after several stays in hospital. She was very happy and content and enjoyed the level of care and support, she decided that she would stay at Bishops Manor. Her health improved hugely, she gained weight and the awful cycle of being sent home from hospital only to be taken back in after a few weeks stopped. She was at last happy and content. Thank you to all involved.

We will never be able to thank all the team enough for all their care. The last months of Mum's life were the happiest we had seen her for a long time. The staff were caring, respectful, and great support to us. We won't forget you.

This care home is fantastic, the care my mom gets is outstanding. All the carers and staff are very friendly and very helpful. The home is spotless the rooms cleaned every day. The food is excellent. My mom settled in really quickly and is happy here.

My 83 year old mother with complex health conditions had a fall breaking 5 ribs. On discharge from hospital, we knew she could not cope at home due to the pain and care needed. After much research we contacted Gracewell. From the moment I spoke to the home admissions advisor I felt confident that placing Mom in respite there was the right thing, as the level of reassurance and compassion was first-rate. Mom was unsure, but the welcome she was given, the care and dignity (her words not mine) were fantastic, in a period during lockdown when Covid was still a real issue for relatives. We booked a month's respite, and she came out much stronger and healthier than on admission. My main feedback is regarding the communication, with a weekly Zoom with her care team and every phone call we made was answered or replied to instantly, even to her nurse late one night personally with accurate and personal feedback. I am not going to pretend it's the cheapest, but the level of care on offer is first class.

Mom has just celebrated her 3rd Anniversary at Gracewell Sutton Coldfield and still looks as healthy and happy as when she first moved in there. As most people will appreciate, it was a difficult decision to admit mom needed help that we could not provide and we were adamant we would try and get the best care home we could for her. How lucky were we to have Gracewell of Sutton Coldfield so close to us. As soon as we were given our initial tour of the care home we knew immediately that this was the one for mom. Not only is it spotlessly clean, modern and has the facilities of a 5-star hotel, but every member of staff we spoke to on that first day was also welcoming, friendly and full of enthusiasm for the job they do. Fast forward to today, 3 years later and I cannot praise Gracewell and its staff enough. Mom has had her health issues and the care staff have looked after her so well and kept us informed every step of the way. In the words of the famous advert, if Carlsberg did care homes.

Gracewell are the most wonderful home. They have cared for my dad for the last two years, shown him nothing but respect, kindness and care. They have always kept us informed and provided all the needs that sadly we could no longer do for him. I can't recommend them highly enough. The peace of mind that we have had since my dad went to live there, and the reassurance that he is safe and well has been such a comfort. The team are amazing and have helped us as much as they have supported my dad.

The team at Gracewell have looked after my father for nearly three years and I can honestly say that he's been at his happiest I've seen him for years. The welcome, overall care, fun environment and respect that each and every member of the team have shown both my father and our whole family has been amazing. We, like many others, had some background concerns when making the decision to move my father into care but the team at Gracewell made me feel like we should have done it years ago! Visits were a pleasure instead of a chore and concern and my young children loved going to visit Grandad instead of me having to drag them along - the cake on a Saturday helped I'm sure, as did the fantastic events (especially the dancing and petting zoo!) but most of all it was the "feel" of Gracewell that made it special and that is created by each and every member of the team. Sadly we recently lost my father to Alzheimer's but yet again the team were there for us, loving and caring at every turn. Amazing!

My sister, who has learning and mobility issues, reached a point when independent living was no longer viable. The family were concerned whether residence in a care home was an appropriate option for her. But, she very soon felt at home and Gracewell has provided her with stimulation, friendship and very, very good care in a warm and safe environment, even in these difficult times of Coronavirus lockdown. Thank you so much to all the staff for creating a happy, welcoming care home for my sister.

We took the difficult decision and our lovely mum moved in in July, we haven't looked back. The team have been fantastic at settling her in, ensuring she has become part of the Gracewell family. A big thank you to all the carers and staff members.

The team are on top of COVID-19 with not one case recorded at the home, we may get a little frustrated with the regime of visiting restrictions and or been unable to take my mother out on trips, but we rest assured that it is for the good of her along with other residents and as this pandemic has spread, we have ended up grateful for the measures taken to protect the residents. The key difference is that this home puts the resident at the core of all the policies and management decisions, and we, the relatives, are carried along with the process by regular newsletters and helpful telephone calls to inform us.

Seeing dad now, how the constant care provided to him has made him feel safe and happy at Gracewell, and we can see the positive change in him. Whilst this was such a hard decision to make, I know that it is the right decision when I can see this change.

Mum has cancer too, which will limit her life, and I am sure she is in the right place for end of life care. My father also was a resident with different needs but passed away with dignity, respect and above all friends that cared for him.

Gracewell of Sutton Coldfield is a very well-run care home. The team are lovely and are very caring and understanding of the resident’s needs. The last few months have been an exceedingly difficult time for everyone, but I can honestly say from the first-hand experience that the team at Gracewell have done an outstanding job. From the very beginning of the pandemic, extra safety measures and precautions were put in place, and residents’ families were kept up to date with regular communication throughout. I would have no hesitation in recommending Gracewell of Sutton Coldfield as a first-class care home.

When we had to make the difficult decision to put Dad into care due to Alzheimer’s we visited Gracewells to look around; the Home Admissions Adviser was our first contact and showed us so much compassion and we fell in love with the place. Dad moved in early Jan 2020 and settled in immediately; the carers were amazing both with Dad and our family; I’d love to name them all but worried I’d miss someone out. Unfortunately, after suffering a stroke a couple of weeks later, he had a spell in hospital and on his return, his level of care had heightened which Gracewell adapted to with equipment and assisted feeding that was needed. Dad was with us until March 18th and as a family, we feel lucky that we were able to all be with him in his last week before lockdown. We were all looked after and believe Dad couldn’t have been in a better place. Thank you to everyone at Gracewell, always in our hearts.

Gracewell also has a very full activity and entertainment programme, so there is never a dull moment for those who like to keep doing things. Staff members go out of their way to gently encourage Dad to participate. I thoroughly recommend Gracewell.