Bishops Manor

134 Jockey Road, Sutton Coldfield B73 5PP
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10 123 Reviews
  • Bishops Manor, Sutton Coldfield
Bishops Manor is a luxury care home offering residential, nursing and specialist dementia care in Birmingham. As well as spacious en-suite bedrooms, residents can enjoy a café, hair and beauty salon. Outside there is a wheelchair-friendly, secure sensory garden.

The home offers a variety of daily programmes and activities to entertain residents, and residents can also enjoy access to the Royal Sutton Coldfield Club bowling green. At Bishops Manor, the dedicated team are ready to help to create an individual care plan that’s tailored to each resident.

This luxury care home is set in a quiet residential area close to the heart of Sutton Coldfield and convenient for Birmingham, the wider West Midlands, and South Staffordshire.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1649
  • Self-Funded Residential Dementia Care: from £1749

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Bishops Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Thomas Bampfield (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (65)
  • Single Rooms with ensuite Wet Room (65)

Bishops Manor Reviews (123)

Total of 123, showing 81-100
10

Bishops Manor has a Review Score of 10 (9.958) out of 10, based on 40 reviews in the last 2 years. Over all time Bishops Manor has 123 reviews.

Overall Experience

  • 117
  • 5
  • 1
  • 0
  • 0

Date Published

123
13
21
40
83

Review from Sue C (Daughter of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has become a resident since COVID-19 following falls at home.
She has a limited physical capacity (although this is improving with staff support) but full mental attributes.
She has settled in really well even at these challenging times when we can’t visit.
Mum is joining in a full a varied
activity programme trying new activities.
She enjoys the company of other residents and staff.
Mum was given the choice with the recent lockdown rules to stay with my sister or me, but without hesitation, she declined!
Her appearance and mood have both significantly improved since moving in.
We have recently started window visits again, which is nice.
The only thing she misses she says is family cuddles.
Mum has cancer too, which will limit her life, and I am sure she is in the right place for end of life care. My father also was a resident with different needs but passed away with dignity, respect and above all friends that cared for him.

Reply from Sarah Diamond, General Manager at Bishops Manor

Gracewell of Sutton Coldfield appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well.

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Review from Jon H (Son of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Sutton Coldfield is a very well-run care home. The team are lovely and are very caring and understanding of the resident’s needs. The last few months have been an exceedingly difficult time for everyone, but I can honestly say from the first-hand experience that the team at Gracewell have
done an outstanding job. From the very beginning of the pandemic, extra safety measures and precautions were put in place, and residents’ families were kept up to date with regular communication throughout. I would have no hesitation in recommending Gracewell of Sutton Coldfield as a first-class care home.

Reply from Sarah Diamond, General Manager at Bishops Manor

Here at Gracewell of Sutton Coldfield, we have worked hard to ensure all of our residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Ruth G (Daughter of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we had to make the difficult decision to put Dad into care due to Alzheimer’s we visited Gracewells to look around; the Home Admissions Adviser was our first contact and showed us so much compassion and we fell in love with the place. Dad moved in early Jan 2020 and settled in immediately; the
carers were amazing both with Dad and our family; I’d love to name them all but worried I’d miss someone out. Unfortunately, after suffering a stroke a couple of weeks later, he had a spell in hospital and on his return, his level of care had heightened which Gracewell adapted to with equipment and assisted feeding that was needed. Dad was with us until March 18th and as a family, we feel lucky that we were able to all be with him in his last week before lockdown. We were all looked after and believe Dad couldn’t have been in a better place. Thank you to everyone at Gracewell, always in our hearts.

Reply from Sarah Diamond, General Manager at Bishops Manor

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sutton Coldfield – particularly at such a difficult time. The team here are so grateful that your father had such a positive experience of the home and this extended to family members and friends.

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Review from David P (Son of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has always received excellent care at Gracewell. He has dementia and various physical and mental challenges and sometimes needs hospital treatment. The friendly and caring staff and management have always done their very best to support him and make his life at Gracewell happy and meaningful.
The food is always excellent with a good variety of dishes offered. Reception staff are very friendly and cooperative. The cleaning and maintenance team also do their utmost to make Dad feel wanted and at home. The rooms are spotless.
The care assistants do an amazing job. It can't be easy, but they are like angels.
Since the lockdown, Gracewell has a number of safety measures in place, and staff and residents remain in good health.
Gracewell also has a very full activity and entertainment programme, so there is never a dull moment for those who like to keep doing things. Staff members go out of their way to gently encourage Dad to participate. I thoroughly recommend Gracewell.

Reply from Sarah Diamond, General Manager at Bishops Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Sutton Coldfield and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Alison S (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

While as a family, we are working through the agony of a much-loved mother with Alzheimer’s - the staff at Gracewell of Sutton Coldfield are providing us with assurance and care for us all. The knowledge that they all have of our mother and the care they demonstrate is exemplary. Our mother is well
fed, has a delightful room and patio and has lovely chats and hugs with the carers. In extraordinary circumstances with Covid-19, they have continued to provide the highest professional care despite the huge complications and challenges that they face.

Reply from Sarah Diamond, General Manager at Bishops Manor

We are thrilled with your positive experience and are so glad your mother has settled in so well to Gracewell of Sutton Coldfield. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Avril R (Daughter of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both our parents have been residents at Gracewell. From the moment they arrived, they and our family were made to feel very welcome. The care they received was excellent with all staff, whatever their role, showing kindness, dignity, friendship and patience. The staff and management were always willing
to listen to us as mum and dad's needs changed. Even after hospital admissions, they were always welcomed back with open arms and any adjustments to their needs catered for seamlessly. The activities and wealth of varied good quality entertainment were enjoyed by residents and our family. The building and gardens were modern and of such a good standard I think mum and dad thought they were living in a 5* hotel. We will always remember the care and kindness shown to them and us as a family when their health declined and they passed away peacefully at Gracewell. Since this time we have been back to visit and have always received a very warm welcome. Thank you Gracewell.

Reply from Sarah Diamond, General Manager at Bishops Manor

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sutton Coldfield – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Nicky R (Daughter of Resident) published on 15 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom passed away very peacefully this week at Gracewell. She was cared for with dignity and respect throughout her short stay. The Gracewell family made her transfer from hospital seamless and welcomed her and her family, with open arms. Mom was a resident on the ground (nursing) floor and every member
of staff helped to make her stay the very best it could be. She loved her room which was elegant and beautiful. We had fun times with visiting entertainers and in house activities. During the summer months, staff would sit with residents in the beautiful garden and supply ice lollies which were always welcome. The atmosphere of Gracewell is one of laughter and fun, even when Mom was taken poorly and restricted to her bed, I was supported by staff through those last few days. They encouraged me to eat and drink, provided me with a mattress to sleep on and were always ready with a hug or a shoulder to cry on. Our time at Gracewell was very special and I will be forever grateful to everyone there.

Reply from Sarah Diamond, General Manager at Bishops Manor

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sutton Coldfield – particularly at such a difficult time. The team here are so grateful that your mother had such a positive experience of the home and this extended to family members and friends.

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Review from Phil A (Son of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Gracewell of Sutton Coldfield for two years ending in July 2019. Mum's care was excellent in every way, and my sister and I felt positively and sensitively included in all decisions, from our very first encounter, to mum's very last minutes. Mum's final days exemplified
everything that is great about this care home; always looking out for what we needed or mum needed; never overbearing, always ready to help - staff showed genuine love and commitment to Mum at all times. They also worked very well with the district care team.


This all applied not only to Mum but to the attitude of staff to every resident, many of whom we got to know over the two years Mum was there.


I am familiar with the standards used by the Care Quality Commission and I am amazed that Gracewell of Sutton Coldfield only has a rating of 'Good'. I think they should be rated as 'Outstanding' - they strive for and achieve excellent every day, in my opinion.

Reply from Sarah Diamond, General Manager at Bishops Manor

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sutton Coldfield – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Darren M (Friend of Resident) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we viewed Gracewell for our friend in January 2018 we knew it was the place we wanted her to live, everything about it the rooms, the whole set up, the staff, the residents, it just felt right. We moved our friend in February 2018 and from the very first second, she was extremely well looked after,
cared for and loved. All staff are friendly and approachable, kind, loving and giving and this approach is extended to us as family members to. Sadly we lost our friend in April 2019 and the staff went above and beyond their duties and got us as a family through a difficult time. Thank you Gracewell "Family".

Reply from Sarah Diamond, General Manager at Bishops Manor

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sutton Coldfield – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Neil S (Son-in-law of Resident) published on 19 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father-in-law was a resident for approaching 2 years until his recent demise. He was very well cared for in this beautiful and well-equipped home. The staff were well trained, very caring and compassionate and treated him like part of their own family. They went out of their way to meet his needs
and wants with great patience and understanding. Although he didn't take much part, the events and activities provided were well received and seemed very popular with the residents. We were always given a warm welcome as we visited at all times of day and night and the lounge, bistro, gardens and children's room are excellent facilities for family times. We were especially touched by the great sensitivity and dignity the staff gave both him and us in his final days. We are very grateful for all the kindness and consideration shown by all the staff both to father-in-law and to all the family, including his often boisterous great-grandchildren.

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Review from Ann K (Daughter of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the loss of my father seven years ago, my 90-year-old mum wanted to stay in her own home as “it’s where my memories are.” We abided by her wishes with care from my sister, myself and carers coming in daily until Mum took the decision herself 12 months ago at the age of 96; “it was time to
look at a Care Home”; not an easy decision. After looking at three, we arrived at Gracewell and were blown away by the friendliness of everyone, a true home from home family feeling, so much so the first room that Mum was shown she said; “this is where I want to stay, when can I move in?”
Thank you Gracewell, nothing is too much trouble, Mum is so happy, she loves it and even says she wishes she’d moved in as soon as Dad had passed away and not waited so long. She loves the staff, food, entertainment, her room, even the cat!
Thank you Gracewell, you’ve given us peace of mind. Mum is very well cared for and most importantly, extremely happy.

Reply from Marketing, Marketing at Bishops Manor

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team

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Review from John S (Husband of Resident) published on 28 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fantastic care/nursing home, every other care home should be as good as this. Fantastic, caring staff who are a credit to this organisation. Family members are also cared for with respect and consideration.

Reply from Marketing, Marketing at Bishops Manor

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team

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Review from I P (Son of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved in here after several months in a hospital. Although very poorly he settled in quickly and all the staff were first class. On his first full day the staff dressed as "Beatles - Sergent Pepper" and the next day a cabaret singer came in, both enjoyed by all.
Dad enjoyed the activities and
it was easy to interact with the staff.
My mom was very worried about my dad in a nursing home but straight away we knew it was the right place, where we could all visit including young grandchildren. The "Bistro" area in reception was ideal to socialise, which mum enjoyed too. Every member of staff was loving in care. Thank you so much.

Reply from Marketing, Marketing at Bishops Manor

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team.

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Review from S B (Daughter of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has been a resident at Gracewell of Sutton Coldfield for over a year now. Since the day she moved in, she has been treated with the utmost care and respect. All her needs and preferences are met. The nursing staff are very professional, the laundry ladies very patient (she often "mislays"
items of clothing), receptionists always friendly and the manageress "hands-on" when needed. Home-made food is of high quality and they can request their own treats eg wine. Food Forums engage residents and Family and Friends meetings give feedback to staff.

Reply from Marketing, Marketing at Bishops Manor

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Gracewell of Sutton Coldfield Team

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Review from Barrie W (Son of Resident) published on 22 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 6 weeks of her life at this home. The care and compassion she received was outstanding. All the staff including management, nurses, carers, catering, housekeeping and admin were all friendly, helpful and could not have done more for her.

Reply from Marketing, Marketing at Bishops Manor

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sutton Coldfield – particularly at such a difficult time.


Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team

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Review from Marie J (Granddaughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved into Gracewell of Sutton Coldfield for a couple of weeks respite after a stay in the hospital. I can't even explain how amazing Gracewell of Sutton Coldfield is right down to the finest detail, they think of everything. All the staff and management are lovely, they spend time with them
and help in any way possible with any requirements from family or residents to make them feel at home. It's so lovely here and the care is outstanding which is what she needed and has improved from it that she has decided to stay permanently which we couldn't be happier about it is so nice to come and visit her here. You feel very welcome.


I'd like to say a huge thank you to all the staff here for the work they do, they go above and beyond.

Reply from Marketing, Marketing at Bishops Manor

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team

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Review from Alfred Kenneth L (Respite Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My four weeks respite stay here have been most beneficial. Thanks to devoted, professional staff I have made excellent progress towards being able to walk unaided and unsupported to full mobility following a left knee revision. Your staff here deserve to be commended for their high standards. Please
do so. Thank you.

Reply from Marketing, Marketing at Bishops Manor

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team

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Review from M W (Son-in-law of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very friendly you are always made to feel welcome when you arrive. The care is 1st class, carers are always willing to help nothing is too much trouble.

Reply from Marketing, Marketing at Bishops Manor

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team

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Review from A W (Resident) assisted by family/friend published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to have the opportunity to express my, many, thanks to all the staff, starting with Management, who made my month's stay at Gracewell particularly excellent. Starting with the pristine room I was given, is delightful,m providing every comfort and facility, tended by staff who ensure
this remains throughout the stay. I wish you well, sincerely, wonderful staff.

Reply from Marketing, Marketing at Bishops Manor

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Gracewell of Sutton Coldfield Team

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Review from Susan N (Resident) assisted by family/friend published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Gracewell a year ago shortly after it opened in January 2017 and I have no regrets. Being a new build enables me to get around with wide corridors and handrails. The rooms are all ensuite and very comfortable. Nothing is too much trouble for the staff and the food is first class. There is
a delightful garden where one can sit out on comfortable seats.

Reply from Marketing, Marketing at Bishops Manor

Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Bishops Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Bishops Manor is calculated as follows: ( (456 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 474 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bishops Manor is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

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Awards / Recognitions (100)

Meet the Team (1)

Thomas

Thomas Bampfield

Job Title: General Manager

Working at Bishop’s Manor is a privilege and I’m incredibly proud to be part of our award-winning team.


Our beautiful home benefits from a strong, experienced management team whose vision, creativity, and commitment enhance the quality of care we provide. Together, we live by the belief that "teamwork makes the dream work," and this shines through in everything that we do.


I am also extremely grateful for the phenomenal nurses who lead each floor with passion and a genuine love for their work. My fantastic care team bring an all-hands-on-deck approach, demonstrating unmatched love, dedication and enthusiasm that amazes me every single day. Their commitment creates an incredible culture that not only enriches the lives of our residents but also brings in referrals and recommendations from the community and the families who trust us.


As someone who has been nominated for awards in our field, I am committed to holistic care that nurtures the whole person. This means taking time to truly listen to residents, understanding their experiences, and responding with compassion and empathy, qualities I believe are at the heart of meaningful care. It’s these moments that make a real difference in a resident’s day.


I am proud to be a nurse and to work at Bishop’s Manor, where every day offers the chance to positively impact the lives of my team, our residents and their families.

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