Bishops Manor

134 Jockey Road, Sutton Coldfield B73 5PP
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10 124 Reviews
  • Bishops Manor, Sutton Coldfield
Bishops Manor is a luxury care home offering residential, nursing and specialist dementia care in Birmingham. As well as spacious en-suite bedrooms, residents can enjoy a café, hair and beauty salon. Outside there is a wheelchair-friendly, secure sensory garden.

The home offers a variety of daily programmes and activities to entertain residents, and residents can also enjoy access to the Royal Sutton Coldfield Club bowling green. At Bishops Manor, the dedicated team are ready to help to create an individual care plan that’s tailored to each resident.

This luxury care home is set in a quiet residential area close to the heart of Sutton Coldfield and convenient for Birmingham, the wider West Midlands, and South Staffordshire.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.
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Care Provided by Bishops Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1795
  • Self-Funded Residential Dementia Care: from £1890
  • Self-Funded Nursing Care: from £2060
  • Self-Funded Nursing Dementia Care: from £2155
  • RESPITE Self-Funded Residential Care: from £1795
  • RESPITE Self-Funded Residential Dementia Care: from £1890
  • RESPITE Self-Funded Nursing Care: from £2060
  • RESPITE Self-Funded Nursing Dementia Care: from £2155

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Bishops Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Thomas Bampfield (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (65)

Bishops Manor Reviews (124)

10

Bishops Manor has a Review Score of 10 (9.958) out of 10, based on 32 reviews in the last 2 years.
Over all time Bishops Manor has 124 reviews.

Overall Experience
  • 118
  • 5
  • 1
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Date Published
  • 124
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  • 32
  • 92
Reviewer Connection to Bishops Manor
  • 52
  • 21
  • 9
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  • 7
  • 5
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  • 2
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Total of 124, showing 101-120
Review from Susan N (Resident) assisted by family/friend published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Gracewell a year ago shortly after it opened in January 2017 and I have no regrets. Being a new build enables me to get around with wide corridors and handrails. The rooms are all ensuite and very comfortable. Nothing is too much trouble for the staff and the food is first class. There is
a delightful garden where one can sit out on comfortable seats.
Reply from Marketing, Marketing at Bishops Manor
Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride…read more
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  • Treated with Dignity
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Review from Jan I (Daughter of Resident) published on 13 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We knew that finding a care home for mum was never going to be an easy journey. Our hearts sank when we visited some of the establishments available as we were novices. Then we found Gracewell of Sutton Coldfield and we were overwhelmed, it ticked all the right boxes. We knew immediately that it was
where we wanted mum to be and we haven’t been disappointed.
The staff are exceptional and understand that when a loved one goes into care it’s not just that person who is affected but family and friends too. Everyone is made to feel welcome. It’s not an easy decision for anyone to make but we know we have made the right one for mum. Her safety and care are paramount. If you like luxury, you will love Gracewell of Sutton Coldfield.
Reply from Marketing, Marketing at Bishops Manor
Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review from Chris H (Day Care) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We come to the Wednesday club which is on two Wednesdays a month. We are always greeted with a caring and friendly manner. There is always someone who you can speak to for support. the staff are helpful and are always there for us. We are well looked after with tea/coffee and biscuits in a nice environment
and meeting people who are non-judgmental.
Reply from Marketing, Digital Marketing Executive at Bishops Manor
Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Heather R (Daughter of Resident) published on 29 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad had previously been in another care home in a different county. Our experience of Gracewell is the polar opposite of his previous home. Dad is being very well cared for, he is clean and dressed smartly, so looks like our old dad. His skin is moisturised on a daily basis and he is always clean shaven.
There are daily activities to attempt to engage the residents and even Dad, who has severe dementia, responds some of the time. As members of dads family, we are always made to feel very welcome.
Reply from Marketing, Digital Marketing Executive at Bishops Manor
Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gill M (Day Care) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and I have been coming to Wednesday Club for the last 3 months. We are impressed with how friendly and caring the staff are. We are always made to feel welcome and at ease. The care home is clean and modern. The entertainment is a lovely break and escape from everyday life. Thank you for the improvement
you make to our lives.
Reply from Marketing, Digital Marketing Executive at Bishops Manor
Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
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  • Rooms
  • Value for Money
Review from P B (Day Care) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We come to the Wednesday Club every 1st and 3rd Wednesday in the month as my partner has Alzheimer's, and I find everything good and welcoming.


He enjoys the singing and joins in with all the old songs.

Reply from Marketing, Digital Marketing Executive at Bishops Manor
Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth T (Day Care) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been attending Gracewell since May and have thoroughly enjoyed ourselves, mixing with the lovely staff and residents. As a carer it is so relaxing to be able to forget all your worries for a short time in such nice surroundings.
Reply from Marketing, Digital Marketing Executive at Bishops Manor
Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shirley C (Day Care) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of Gracewell is with the Wednesday Club. We have been made so welcome and told to make ourselves at home with all of the staff. Watching them with the residents, they really take good care of them. As a carer for my husband the Wednesday Club really gives me a lift for the rest of the
week. Lovely place and carers.
Reply from Marketing, Digital Marketing Executive at Bishops Manor
Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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  • Rooms
  • Value for Money
Review from Sheila N (Day Care) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We come to the Wednesday club every 2 weeks because my husband has got Vascular Dementia and Alzheimer's and we love it here.
Reply from Marketing, Digital Marketing Executive at Bishops Manor
Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shirley M (Day Care) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We attend Wednesday Club and are always made very welcome. A Godsend for carers - a chance to socialise and forget problems for a few hours. Thank you.
Reply from Marketing, Digital Marketing Executive at Bishops Manor
Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hilary M (Day Care) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been coming here for 6 months and have enjoyed every minute. I lost my husband 4 months ago and the staff have been very caring. I have made some lovely friends, the staff are like our friends too. The surroundings are beautiful too.
Reply from Marketing, Digital Marketing Executive at Bishops Manor
Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I D (Day Care) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We come to the Wednesday Club which we enjoy very much. The staff are friendly and look after us very well.
Reply from Marketing, Digital Marketing Executive at Bishops Manor
Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Grace W (Resident) published on 4 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I went to Gracewell for four weeks of respite care after having a new shoulder operation, where I was given a beautiful room overlooking the gardens. The carers were very kind and helpful. We had lovely food in the dining room but as it was a new floor, the kitchen staff often forgot the "trimmings"
for the second floor. My clothes were well washed and ironed too.
Reply from Sunrise Team, Digital Marketing Executive at Bishops Manor
Thank you for taking the time to review Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with…read more
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  • Value for Money
Review from Tim H (Son of Resident) published on 24 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited all of the top rated care homes in the North Birmingham and Sutton Coldfield area to find the best one for my Dad following his stroke. He needed a home that had excellent care, friendly staff and a high quality of living environment. Only Gracewell of Sutton Coldfield managed to tick all
of these boxes - indeed it has exceeded expectations from every perspective. Dad has settled into his new home very quickly and I have complete peace of mind that he is being cared for in a professional, friendly and safe environment. I would highly recommend a visit to Gracewell if you are searching for a first class care home - you will be totally impressed.
Reply from Uk Marketing, Marketing Assistant at Bishops Manor
Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eric N (Brother-in-law of Resident) published on 18 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother-in-law was discharged from hospital directly into Gracewell, in March, after recovering from falls occasioned in his previous care home. At this stage he could not walk unaided, hold a cup etc., and was hallucinating badly. Thanks to the carers and the care he has received at Gracewell he
could walk unaided after a few days and is now virtually independently mobile. I cannot speak too highly of the care and attention that the whole team provide to the residents within a lovely, warm, family atmosphere. Nothing is too much trouble for the staff. Everywhere is exceptionally clean, the rooms bright and airy, the food very tasty with a varied menu served in the excellent dining rooms and great activities both indoors and where possible outside in the lovely gardens. All relatives and friends are very warmly welcomed and encouraged to visit and join in the activities if they desire.
Reply from UK Marketing, Marketing Assistant at Bishops Manor
Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracy A (Daughter-in-law of Resident) published on 13 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother-in-law came to Gracewell on the 30th June and the care was excellent. Unfortunately, she passed away last night but the care and attention she was given in her final days was excellent. The staff also took the time to get to know the residents family and the care and compassion we received
was very thoughtful.
Reply from UK Marketing, Marketing Assistant at Bishops Manor
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sutton Coldfield – particularly at such a difficult time.…read more
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Review from J N (Sister of Resident) published on 13 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been in Gracewell of Sutton Coldfield since March 2017. He is so happy and is very well looked after. The staff are lovely and so caring. His room is light and nicely decorated. The food is exceptional with several choices on the menu. No one passes him by without speaking to him. I have
never seen him smile so much since being in Gracewell. A lovely care home and I have visited many. A real gem.
Reply from UK Marketing, Marketing Assistant at Bishops Manor
Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lin S (Daughter of Resident) published on 3 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Gracewell of Sutton Coldfield thinking she was going for respite as she has never wanted to go into a care home. The entire staff and home are amazing. Unfortunately, my mother didn't join in any activities, was very stubborn and insisted on going home. Although she has dementia,
my brother and I felt it was what we had to do. She spent 5 weeks there. I am hoping she will have to go back to Gracewell though!
Reply from UK Marketing, Marketing Assistant at Bishops Manor
Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean W (Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my month's stay and found the staff very helpful and friendly doing more than was required of them. Both nursing, caring and cleaning staff.
Reply from UK Marketing, Marketing Assistant at Bishops Manor
Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan J (Wife of Resident) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gracewell of Sutton Coldfield is a stunning new build home with bright large en suite rooms. My husband settled in immediately. The happy motivated team include some very experienced nurses and care staff.
Reply from UK Marketing, Marketing Assistant at Bishops Manor
Thank you for taking the time to share your experience of Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Bishops Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Bishops Manor is calculated as follows: ( (365 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 380 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bishops Manor is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (105)

Meet the Team (1)

Thomas

Thomas Bampfield

Job Title: Home Manager

Working at Bishop’s Manor is a privilege, and I’m incredibly proud to be part of our award-winning team.


Our beautiful home benefits from a strong, experienced management team whose vision, creativity, and commitment enhance the quality of care we provide. Together, we live by the belief that "teamwork makes the dream work," and this shines through in everything that we do.


I am also extremely grateful for the phenomenal nurses who lead each floor with passion and a genuine love for their work. My fantastic care team bring an all-hands-on-deck approach, demonstrating unmatched love, dedication and enthusiasm that amazes me every single day. Their commitment creates an incredible culture that not only enriches the lives of our residents but also brings in referrals and recommendations from the community and the families who trust us.


As someone who has been nominated for awards in our field, I am committed to holistic care that nurtures the whole person. This means taking time to truly listen to residents, understanding their experiences, and responding with compassion and empathy, qualities I believe are at the heart of meaningful care. It’s these moments that make a real difference in a resident’s day.


I am proud to be a nurse and to work at Bishop’s Manor, where every day offers the chance to positively impact the lives of my team, our residents and their families.

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