I am amazed at the level of care the staff are wonderful and give so much time to each residentHazel S(Friend of Resident/Service User)
I am amazed at the level of care the staff are wonderful and give so much time to each residentHazel S(Friend of Resident/Service User)
Bishops Manor is a luxury care home offering residential, nursing and specialist dementia care in Birmingham. As well as spacious en-suite bedrooms, residents can enjoy a café, hair and beauty salon. Outside there is a wheelchair-friendly, secure sensory garden.
The home offers a variety of daily programmes and activities to entertain residents, and residents can also enjoy access to the Royal Sutton Coldfield Club bowling green. At Bishops Manor, the dedicated...
Care Provided by Bishops Manor
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 65 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Contact Bishops Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Thomas Bampfield (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (65)
- Single Rooms with ensuite Wet Room (65)
Bishops Manor Reviews (139)
Bishops Manor has a Review Score of 10 (9.959) out of 10, based on 39 reviews in the last 2 years.
Over all time Bishops Manor has 139 reviews.
While as a family, we are working through the agony of a much-loved mother with Alzheimer’s - the staff at Gracewell of Sutton Coldfield are providing us with assurance and care for us all. The knowledge that they all have of our mother and the care they demonstrate is exemplary. Our mother is well fed, has a delightful room and patio and has lovely chats and hugs with the carers. In extraordinary circumstances with Covid-19, they have continued to provide the highest professional care despite the huge complications and challenges that they face.
We are thrilled with your positive experience and are so glad your mother has settled in so well to Gracewell of Sutton Coldfield. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.
Both our parents have been residents at Gracewell. From the moment they arrived, they and our family were made to feel very welcome. The care they received was excellent with all staff, whatever their role, showing kindness, dignity, friendship and patience. The staff and management were always willing to listen to us as mum and dad's needs changed. Even after hospital admissions, they were always welcomed back with open arms and any adjustments to their needs catered for seamlessly. The activities and wealth of varied good quality entertainment were enjoyed by residents and our family. The building and gardens were modern and of such a good standard I think mum and dad thought they were living in a 5* hotel. We will always remember the care and kindness shown to them and us as a family when their health declined and they passed away peacefully at Gracewell. Since this time we have been back to visit and have always received a very warm welcome. Thank you Gracewell.
Your feedback is important to us, as is the care and well-being of all of our residents. We take...
Mom passed away very peacefully this week at Gracewell. She was cared for with dignity and respect throughout her short stay. The Gracewell family made her transfer from hospital seamless and welcomed her and her family, with open arms. Mom was a resident on the ground (nursing) floor and every member of staff helped to make her stay the very best it could be. She loved her room which was elegant and beautiful. We had fun times with visiting entertainers and in house activities. During the summer months, staff would sit with residents in the beautiful garden and supply ice lollies which were always welcome. The atmosphere of Gracewell is one of laughter and fun, even when Mom was taken poorly and restricted to her bed, I was supported by staff through those last few days. They encouraged me to eat and drink, provided me with a mattress to sleep on and were always ready with a hug or a shoulder to cry on. Our time at Gracewell was very special and I will be forever grateful to everyone there.
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sutton Coldfield – particularly at such a difficult time. The team here are so grateful that your mother had such a positive experience of the home and this extended to family members and friends.
My mother was a resident at Gracewell of Sutton Coldfield for two years ending in July 2019. Mum's care was excellent in every way, and my sister and I felt positively and sensitively included in all decisions, from our very first encounter, to mum's very last minutes. Mum's final days exemplified everything that is great about this care home; always looking out for what we needed or mum needed; never overbearing, always ready to help - staff showed genuine love and commitment to Mum at all times. They also worked very well with the district care team.
This all applied not only to Mum but to the attitude of staff to every resident, many of whom we got to know over the two years Mum was there.
I am familiar with the standards used by the Care Quality Commission and I am amazed that Gracewell of Sutton Coldfield only has a rating of 'Good'. I think they should be rated as 'Outstanding' - they strive for and achieve excellent every day, in my opinion.
Your feedback is important to us, as is the care and well-being of all of our residents. We take...
When we viewed Gracewell for our friend in January 2018 we knew it was the place we wanted her to live, everything about it the rooms, the whole set up, the staff, the residents, it just felt right. We moved our friend in February 2018 and from the very first second, she was extremely well looked after, cared for and loved. All staff are friendly and approachable, kind, loving and giving and this approach is extended to us as family members to. Sadly we lost our friend in April 2019 and the staff went above and beyond their duties and got us as a family through a difficult time. Thank you Gracewell "Family".
Your feedback is important to us, as is the care and well-being of all of our residents. We take...
My Father-in-law was a resident for approaching 2 years until his recent demise. He was very well cared for in this beautiful and well-equipped home. The staff were well trained, very caring and compassionate and treated him like part of their own family. They went out of their way to meet his needs and wants with great patience and understanding. Although he didn't take much part, the events and activities provided were well received and seemed very popular with the residents. We were always given a warm welcome as we visited at all times of day and night and the lounge, bistro, gardens and children's room are excellent facilities for family times. We were especially touched by the great sensitivity and dignity the staff gave both him and us in his final days. We are very grateful for all the kindness and consideration shown by all the staff both to father-in-law and to all the family, including his often boisterous great-grandchildren.
Thank you Gracewell, nothing is too much trouble, Mum is so happy, she loves it and even says she wishes she’d moved in as soon as Dad had passed away and not waited so long. She loves the staff, food, entertainment, her room, even the cat!
Thank you Gracewell, you’ve given us peace of mind. Mum is very well cared for and most importantly, extremely happy.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team
This is a fantastic care/nursing home, every other care home should be as good as this. Fantastic, caring staff who are a credit to this organisation. Family members are also cared for with respect and consideration.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team
Dad enjoyed the activities and it was easy to interact with the staff.
My mom was very worried about my dad in a nursing home but straight away we knew it was the right place, where we could all visit including young grandchildren. The "Bistro" area in reception was ideal to socialise, which mum enjoyed too. Every member of staff was loving in care. Thank you so much.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team.
My elderly mother has been a resident at Gracewell of Sutton Coldfield for over a year now. Since the day she moved in, she has been treated with the utmost care and respect. All her needs and preferences are met. The nursing staff are very professional, the laundry ladies very patient (she often "mislays" items of clothing), receptionists always friendly and the manageress "hands-on" when needed. Home-made food is of high quality and they can request their own treats eg wine. Food Forums engage residents and Family and Friends meetings give feedback to staff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team
My mother spent the last 6 weeks of her life at this home. The care and compassion she received was outstanding. All the staff including management, nurses, carers, catering, housekeeping and admin were all friendly, helpful and could not have done more for her.
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sutton Coldfield – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We...
My nan moved into Gracewell of Sutton Coldfield for a couple of weeks respite after a stay in the hospital. I can't even explain how amazing Gracewell of Sutton Coldfield is right down to the finest detail, they think of everything. All the staff and management are lovely, they spend time with them and help in any way possible with any requirements from family or residents to make them feel at home. It's so lovely here and the care is outstanding which is what she needed and has improved from it that she has decided to stay permanently which we couldn't be happier about it is so nice to come and visit her here. You feel very welcome.
I'd like to say a huge thank you to all the staff here for the work they do, they go above and beyond.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team
My four weeks respite stay here have been most beneficial. Thanks to devoted, professional staff I have made excellent progress towards being able to walk unaided and unsupported to full mobility following a left knee revision. Your staff here deserve to be commended for their high standards. Please do so. Thank you.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team
The home is very friendly you are always made to feel welcome when you arrive. The care is 1st class, carers are always willing to help nothing is too much trouble.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team
It is a pleasure to have the opportunity to express my, many, thanks to all the staff, starting with Management, who made my month's stay at Gracewell particularly excellent. Starting with the pristine room I was given, is delightful,m providing every comfort and facility, tended by staff who ensure this remains throughout the stay. I wish you well, sincerely, wonderful staff.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Gracewell of Sutton Coldfield Team
I came to Gracewell a year ago shortly after it opened in January 2017 and I have no regrets. Being a new build enables me to get around with wide corridors and handrails. The rooms are all ensuite and very comfortable. Nothing is too much trouble for the staff and the food is first class. There is a delightful garden where one can sit out on comfortable seats.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team
The staff are exceptional and understand that when a loved one goes into care it’s not just that person who is affected but family and friends too. Everyone is made to feel welcome. It’s not an easy decision for anyone to make but we know we have made the right one for mum. Her safety and care are paramount. If you like luxury, you will love Gracewell of Sutton Coldfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team.
We come to the Wednesday club which is on two Wednesdays a month. We are always greeted with a caring and friendly manner. There is always someone who you can speak to for support. the staff are helpful and are always there for us. We are well looked after with tea/coffee and biscuits in a nice environment and meeting people who are non-judgmental.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and...
Dad had previously been in another care home in a different county. Our experience of Gracewell is the polar opposite of his previous home. Dad is being very well cared for, he is clean and dressed smartly, so looks like our old dad. His skin is moisturised on a daily basis and he is always clean shaven. There are daily activities to attempt to engage the residents and even Dad, who has severe dementia, responds some of the time. As members of dads family, we are always made to feel very welcome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team
We have been attending Gracewell since May and have thoroughly enjoyed ourselves, mixing with the lovely staff and residents. As a carer it is so relaxing to be able to forget all your worries for a short time in such nice surroundings.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Coldfield Team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 November 2019Good
- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Bishops Manor.
Meet the Team (1)
Working at Bishop’s Manor is a privilege, and I’m incredibly proud to be part of our award-winning team.
Our beautiful home benefits from a strong, experienced management team whose vision, creativity, and commitment enhance the quality of care we provide. Together, we live by the belief that "teamwork makes the dream work," and this shines through in everything that we do.
I am also extremely grateful for the phenomenal nurses who lead each floor with passion and a genuine love for their work. My fantastic care team bring an all-hands-on-deck approach, demonstrating unmatched love, dedication and enthusiasm that amazes me every single day. Their commitment creates an incredible culture that not only enriches the lives of our residents but also brings in referrals and recommendations from the community and the families who trust us.
As someone who has been nominated for awards in our field, I am committed to holistic care that nurtures the whole person. This means taking time to truly listen to residents, understanding their experiences, and responding with compassion and empathy, qualities I believe are at the heart of meaningful care. It’s these moments that make a real difference in a resident’s day.
I am proud to be a nurse and to work at Bishop’s Manor, where every day offers the chance to positively impact the lives of my team, our residents and their families.
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