Fleming Court, Newcastle upon Tyne, Tyne & Wear
Fleming Court, Newcastle upon Tyne, Tyne & Wear
Fleming Court, Newcastle upon Tyne, Tyne & Wear

Fleming Court is a flagship HC-One care home with a large selection of luxury bedrooms to suit every style and need, including penthouse rooms on the top floor which can accommodate double occupancy. The home also boasts a restaurant, cinema café, beauty salon, bowling green and sensory garden.

It is located near contemporary shops and cafes and has superb transport links to Newcastle city centre.

The care home offers 24-hour care from experienced staff, in a friendly home-from-home atmosphere.

Group: HC-One

Person in charge: Karen Dunn (Care Home Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 67 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 63

Shared Rooms: 2

Rooms with ensuite WC: 63

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Located in the beautiful suburb of Jesmond and conveniently located close to local shops in and around Clayton Road. The car park for Fleming Court is located in 'The Fleming Business Park' at the top of Burdon Terrace. Turn right at the top of Burdon Terrace and go through the gates of the business park to the care park.

Parking:

A car park is located behind Fleming Court for all visitors and guests.

Latest Care Quality Commission* Report on Fleming Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.7 Fleming Court has a Review Score of 9.7 (9.693)

The Review Score of 9.7 (maximum of 10) for Fleming Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Fleming Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.723 for Fleming Court is calculated as follows: ( (120 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 155 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.97 Points relating to the number of positive Reviews for Fleming Court is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.4 positive Reviews (67 registered maximum number of service users ÷ 5). 13 Reviews ÷ 13.4 Target = 0.970

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Fleming Court?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Fleming Court

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    4
  • Son of Resident/Service User
    3
  • Niece of Resident/Service User
    1
  • Respite Resident/Service User
    1
  • more

Good caring staff. Comfortable rooms. Friendly atmosphere. No facilities to dispose of pads.

How likely would you be to recommend Fleming Court? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

During the time of my stay in Fleming Court, I was very comfortable and received excellent care.

How likely would you be to recommend Fleming Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Fleming Court is of a high standard with the exception of the food. The food issue causes great concern as we are now having to buy food to be taken in.

When we first viewed the home in November 2016, it was under a different owner and our previous experience with two other homes was a big plus. However, the new owners have let standards regarding food slip dramatically. A final point is that loyal staff are leaving to go to other care homes.

How likely would you be to recommend Fleming Court? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Very Poor

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Katie Price, Careline Advisor at Fleming Court responded to this review on 12 Oct 2017:

Thank you for your review, we really appreciate all feedback provided as it helps us improve our service where required. At Fleming Court, we pride ourselves on the presentation, taste and nutritional value of our food and offer, daily, a wide variety of menu choice for our residents. We aim to cater to all our residents’ individual tastes and monitor food standards by carrying our residents' surveys which continue to receive excellent feedback on the standard and variety of food provided. The Home Manager carries out random taste checks on the food to ensure a high quality is maintained and any concerns are raised with the chef. Families will often join their loved ones for Sunday lunch and have always been very complimentary on the food quality. Unfortunately, staff will leave for a number of personal reasons, be it because they have moved home, to provide care for family members and even to further their education. The Home Manager operates and open door policy and holds monthly Resident and Relative meetings; she would welcome a meeting with you to assist with any concerns you would like addressed.

Everything was perfect! The room, decor and furnishings. There is no hope of my affording such care in the long-term but two weeks has been lovely and has set me up for going back to a home shared with my daughter and son in law. What a considerate and caring staff!

How likely would you be to recommend Fleming Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care at Fleming Court for my aunt has been first class.
The staff of all levels are professional, caring, courteous and very friendly and approachable. As a family, we are always made to feel welcome at home.
We are so pleased to know that my aunt is in such good care
Thank you!

How likely would you be to recommend Fleming Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has vascular dementia. Four days before her 100th birthday, she broke her hip. She went downhill after the operation. However, since moving into the care home, she is no longer depressed. She is making more sense than in the last six months - she smiles, enters into activities and appears to be so content.
The carers spend a lot of time talking to her, making endless cups of tea (and biscuits), the food is great and when I visit I can spend hours there as the staff are so caring. A wonderful place.

How likely would you be to recommend Fleming Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

A beautiful homely well-furnished care home that has an excellent standard of facilities and pretty gardens. Kind understanding staff who very much care about individuals. Good selection of food and activities. I feel very happy with my mother's care!

How likely would you be to recommend Fleming Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

This is a beautiful new home into which my mother has moved. She has been welcomed, supported and cared for with interest and compassion. It is lovely to visit her and see how her life has actually improved in terms of interactions, friendships, conversation and day to day life in comparison to the previous year. Fleming court is expensive but my brother and I visited many before asking Mum to come and look at Fleming court. She has settled well and that is a credit to the staff and their approach. There are plenty of activities without pressure, outings locally and further afield in the minibus and pleasant meals, coffee and tea times.
I would recommend this home very highly and hope there is a place if and when my time comes! I feel comfortable entrusting the staff here with my Mum.

How likely would you be to recommend Fleming Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Right from day one, we have been impressed at Fleming Court by the quality of staff and care provided. Mum has been a resident for 10 weeks and settled in very quickly. As a family, we are confident that mum is well cared for and loves the social scene available to her.
With regular trips out and social activities aplenty, good food and spotless surroundings we are delighted with our choice of home for mum. Most importantly - she is too!
She describes it as a first class hotel - with care.
We would and have, recommend to anyone who will listen.

How likely would you be to recommend Fleming Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A lovely welcoming building with caring friendly staff. The rooms are all clean and spacious but warm and comfortable. Private bathrooms are clean and easy for the less physically able to use. The residents have a lounge dining area on each floor but can use other floors if they wish. My dad has appreciated the opportunity to buy a glass of wine with his meal if he wishes at the licenced bar and as the weather improves we look forward to sitting outdoors. The daily programme of events is interesting but residents can choose to what extent they participate.

How likely would you be to recommend Fleming Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I spent 3 weeks at Fleming Court recently and I can say it was a most pleasurable time during which I was looked after to a very high standard by a caring and efficient staff day and night. My every need was attended to diligently and promptly without any reservation. Further, the homemade food was superbly presented and consistent of a varied and healthy menu by an exceptionally talented kitchen staff. The grounds are well laid out and the building is most pleasantly situated. I would recommend Fleming Court to anyone as a temporary or permanent residence.

How likely would you be to recommend Fleming Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home opened towards end of 2016. My mother became ill and needed urgent respite care.
The staff at the home were really supportive in visiting my mother in hospital and arranging her respite care. The home itself is magnificent.
The staff have been excellent and have provided very good care - so much so my mother has decided to stay in the home permanently.
Thank you to everyone at Fleming Court.

How likely would you be to recommend Fleming Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very smart décor, friendly, helpful staff who will do anything you ask of them. Food excellent even though I don't have a good appetite. I enjoy the activities which keep my mind working, especially the crossword puzzles which I haven't been able to do for some years because of my poor eyesight. The nice lady who organises the activities is lovely.

How likely would you be to recommend Fleming Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Fleming Court

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Karen

Karen Dunn

Job Title: Home Manager

Joined: 2017

Description:

What does ‘kindness’ mean to you?

“For me, kind care is giving our Residents individual care with their needs, preferences and dignity in mind.”
Karen has gained many years’ experience in providing support to older people in different roles, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Karen joined Fleming Court as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Fleming Court.

When asked what she enjoys most about her role, Karen remarked: “I just get huge satisfaction from providing the best possible care.”
Away from work, Karen loves nothing more than taking her beloved dog for long walks.

If you would like to find out more information about Fleming Court, Karen has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

You can contact Karen on 0191 281 8136 or via email on flemingcourt@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Fleming Court