Lonsdale Mews

Farley Way, Quorn, Loughborough LE12 8XS
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Top 20 carehome certificate
10 147 Reviews
  • Lonsdale Mews, Loughborough
Lonsdale Mews in Quorn offers high-quality residential and dementia care for older people on a respite and permanent basis. Living at Lonsdale Mews is all about enjoying a superb quality of life in beautiful surroundings.

The home offers spacious and beautifully furnished ensuite bedrooms. Residents can enjoy luxury shared facilities, including a cinema room, pub, hair and beauty salon and a modern café - complete with homemade cakes. Outside there are beautiful landscaped gardens to relax in with loved ones, or green fingered residents can enjoy a spot of gardening.

The experienced and dedicated team will get to know your loved one, their life history, tastes and hobbies, to enable them to enjoy personalised care and experiences.

Lonsdale Mews is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided by Lonsdale Mews

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1899
  • Self-Funded Residential Dementia Care: from £1994
  • RESPITE Self-Funded Residential Care: from £2109
  • RESPITE Self-Funded Residential Dementia Care: from £2204

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Lonsdale Mews to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Toby Sturgess (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (63)

Lonsdale Mews Reviews (147)

10

Lonsdale Mews has a Review Score of 10 (9.975) out of 10, based on 77 reviews in the last 2 years.
Over all time Lonsdale Mews has 147 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lonsdale Mews
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Total of 147, showing 1-20
Review from Julie C (Niece of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited Lonsdale Mews on the occasion of my Aunty' 100th birthday. As a Registered Nurse I am familiar with what to look for in a care home, and this home didn't disappoint!! It was clean, no odours and the staff we saw on the day treated those who live there with dignity and respect. You could tell
that the staff were passionate about the job they do. All the residents looked at home which is important as it is their home. I cannot recommend this home highly enough. Thank you to the staff that make our loved one's lives enriched, you are amazing.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews
Thank you so much for your kind and thoughtful review following your visit to Lonsdale Mews for your Auntys 100th birthday.
We are very proud to receive such positive feedback, particularly from…read more
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Review from Rebecca Y (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mum recently spent 3 weeks in respite care at Lonsdale Mews. This care home is unlike any others that I have visited because it doesn't smell or feel like one. It feels like a home and not at all clinical.
From the very first phonecall to the home I spoke to people who evidently cared for
me as the daughter of an unwell mum as well as my mum. The manager was particularly helpful, caring and professional before and during my mum's stay.
My mum received good quality care while she recovered from an infection, throughout the day and night. The chef very kindly made food to meet her dietary requirements.
I was impressed with the number of activities and events available for residents to attend throughout each day, the well stocked self service cafe and the main garden which was beautiful with plenty of seating.
Mum's room was nicely furnished and it was great that she had her own shower room.
I would definitely recommend this care home.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews
Thank you so much for your kind words and for recommending Lonsdale Mews. We are so pleased to hear that your mum felt at home during her stay, enjoyed the facilities, and that you both felt well…read more
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Review from Karen J (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had such a lovely respite stay at Lonsdale Mews, which meant we could relax and have a break knowing she was being well looked after means the world to us.
Mum room was perfect and with an en suite she even had flowers and chocolate in her room on arrival which was a lovely touch. The care staff
took time to get to know Mum before she stayed and we loved the attention to detail, even over small but meaningful things which made it much more personal. We would definitely recommend it to others and will using it again in the short term but would consider it as a forever home for Mum if we need too.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews
Thank you very much for your lovely review and kind words! We are delighted to hear that your mum had an enjoyable stay with us and that you felt comfortable with our care. It means a lot to hear that…read more
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Review from Garret F (Son of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Lonsdale Mews just over a 3 years ago. We checked many homes for mum, but Lonsdale was easily the best. There are activities planned for every day, supported by 4 lifestyle coordinators, which is key to keeping my mum energised, engaged and happy. Lonsdale is a modern, clean, spacious, very
well-equipped home that is user-friendly and secure. The food choice and variety is excellent and always cooked and presented to the highest standards. Importantly Lonsdale is dog-friendly, so mum gets to see her dog most days.
However, the absolute highlight is the professional, attentive, respectful and caring team that looks after my mum. Everyone cares, goes the extra mile and nothing is too much trouble.
My final observation is that after being out with my mum when I bring her back to Lonsdale Mews, I am returning her to a comfortable, safe environment where she is treated like a VIP and receives the best possible care from a fantastic team or people who really care.
Thank you.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews
Thank you so much for taking the time to share such kind and detailed feedback about your experience of Lonsdale Mews. We are honoured that you chose Lonsdale Mews for your mum and that she's found a…read more
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Review from Alison C (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Lonsdale cared for my mother for 17months. Over that period their commitment & compassion never wavered. Excellent facilities, imaginative social activities, dedicated staff & always a friendly welcome. definitely recommend.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews
Thank you so much for your lovely feedback and very kind recommendation. It was an absolute privilege to care for your mother over those 17 months. We're so pleased to hear that our team's commitment…read more
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Review from Nigel C (Son of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Lonsdale Mews for 18 months. The care home is excellent - particularly the care given by the staff. The accommodation and facilities are maintained to a very high standard.
I was most impressed by the range of activities provided, by the "lifestyle" team. I was so impressed
that I continue to volunteer at the home after my mother passed away.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews
Thank you so much for your kind words and thoughtful review. It is lovely to hear that you were happy with the support your mum received in our care and the environment we strive to maintain. It means…read more
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Review from E G (Grandson of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly and services are excellent. My grandma is very happy there and in particular loves to get involved with all the activities - it's lovely to see her so proud of the arts and crafts she creates. Many thanks.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews
Thank you for taking the time to leave us such wonderful feedback. We are delighted to hear that your grandma is happy and enjoying the activities, especially the arts and crafts. It is very…read more
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Review from K G (Daughter-in-law of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law moved to Lonsdale Mews last year, initially for a 2 week stay which then turned into a permanent residency. She was very anxious, withdrawn and underweight when she arrived but the care and attention she has received in the last 6 months has brought about an amazing transformation.
She has put on weight, has made lots of friends and is participating in lots of the activities and trips out. The staff are always on hand and are extremely caring and skilled in looking after her physical and emotional wellbeing. There is always a lovely atmosphere in the home and lots going on and I can't recommend Lonsdale Mews highly enough.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews
Thank you very much for taking the time to share your kind feedback and for rating Lonsdale Mews so highly! We are delighted to hear that the positive changes your mother-in-law has experienced over…read more
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Review from R G (Son of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After the death of our father, my mother wanted to stay in the family home. She stayed for almost two years with visits from a local home care agency. Unfortunately losing Dad had caused a noticeable deterioration in Mum's confidence and ability to cope. Her health began to suffer, she became anxious,
lost weight and the situation became very worrying.
My sister and I made the decision to bring Mum closer to us and approached Lonsdale Mews care home in December 2024 . Mum was offered a place, initially for a short period to see if she liked it and decided to stay permanently.
The care Mum has received has been second to none. She has made new friends, the friendly staff are building Mum's confidence back up and she's been encouraged and now enjoying many of the activities
Lonsdale provides.
The result of our decision has seen a remarkable improvement in Mum's health and happiness.
Our family would like to take this opportunity to thank all the staff at Lonsdale for their support.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews
Thank you very much for taking the time to share your famiys experience with us. We are pleased to hear that your Mum is feeling more confident and enjoying life at Lonsdale Mews. It means a lot to…read more
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Review from J E (Daughter of Resident) published on 23 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at Lonsdale have been welcoming and kind since Dads arrival in July 2021. The Beacon team are attentive and friendly and nothing is too much trouble (ensuring utmost dignity and care) especially when dealing with Dad's ongoing needs as he ages. We have been kept informed of every change
in his health and the team leaders are excellent at liaising with the local surgery. Their rapport with Dad and family members is very appreciated and the support offered to families is exceptional. Other members of staff should not be forgotten: kitchen, housekeeping and admin are also integral to life at Lonsdale, chatting and joining in the many social events, giving the feeling of "family" and that residents are not forgotten at the end of their shifts. The lifestyle team are amazing at arranging events, talks, trips and birthday parties. The home is beautifully decorated, retaining a comfortable, exceptionally clean and welcoming atmosphere. I would highly recommend.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews
Thank you very much for your kind words and for recognising the whole teams efforts, for the support provided for your dad. We are grateful for your positive feedback of Lonsdale Mews, which we will…read more
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Review from A W (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The word that comes to mind when I think of Lonsdale Mews is kindness. The staff go out of their way to offer support to the residents - whether this relates to activities of daily living, entertainment or just making time for a chat. When visiting my relative, I am made to feel very welcome too.
Activities
are arranged to meet the interests of the residents - yet there is also the opportunity for quiet time if this is preferred.
The premises are spotless and the gardens well maintained. Food is well presented and the menu is varied.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews
Thank you so much for your lovely review! Your kind words reflect exactly the kind of environment we aim to create.
We are so glad to hear that you and your relative feel supported and welcomed. Our…read more
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Review from Karen W (Daughter of Resident) published on 18 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law moved to Lonsdale Mews recently and we found a place where she can be happy, safe & secure. Lonsdale Mews provides a warm, compassionate, and outstanding place for residents and their families. All staff are kind, friendly, respectful, and consistently demonstrate genuine care and compassion.
They take time to know each resident well, creating strong, trusting relationships making a real difference in daily life. The rooms are clean, cozy, and warm, personalized to reflect each resident's preferences, helping them feel right at home. Residents are encouraged to interact, talk, & share together, supported by staff who add to a sense of community. Social\recreational programs are meaningful & inclusive, residents are often invited to collaborate/share ideas. Activities include outings and engagement with the community, keeping life vibrant/connected. Meal times have choices to suit every preference and diet. Families are always greeted warmly/supported. Exceptional!
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews
Thank you very much for the wonderful review of your experience of Lonsdale Mews. We are delighted to hear that your mother-in-law feels happy, safe, and at home with us. It means a great deal to know…read more
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Review from Carol H (Daughter-in-law of Resident) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited the home many times in the last 6 months since a relative was initially placed here.
I have found the home extremely welcoming, caring and all staff are completely competent at tending to the needs of every resident.
There is a very positive buzz around the home and this is helped by
an array of inclusive activities provided for the residents and their families and friends.
My relative has quite complex needs and staff are very patient and thorough as they go about their daily tasks.
The inside and outside areas are very attractive and welcoming with easy access for all.
I have got to know quite a few residents and they always seem happy in their environment. Staff always know me and acknowledge my presence every time I visit.
Thank you for making my relative's life so much more comfortable. Nothing is too much trouble!
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews
Thank you so much for your kind and thoughtful feedback. It means a great deal to hear that you find the home welcoming and that our staff are meeting the needs of your relative with care, patience,…read more
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Review from R C (Granddaughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my grandfather went into Lonsdale Mews last November he has been well cared for, the staff are amazing and it's reassuring to know he's being well looked after. They run lots of activities and the place is always clean and well managed
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews
Thank you for your kind feedback. We are pleased that your grandfather has settled in well with us and you are feeling reassured by the care he is receiving. Our team is committed to providing a safe,…read more
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Review from Charlie S (Granddaughter of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my first visit to Lonsdale Mews back in September 2022, my admiration for this care home has only deepened. Each time I visit my Grandma, I'm struck again by how clean, beautifully kept, and welcoming the entire home is. The staff continue to amaze with their dedication and compassion. They work
incredibly hard every day, and it shows in everything they do - from the personal care they provide to the engaging activities they organise for the residents.
Since my Grandma moved to Lonsdale Mews, we've seen a remarkable transformation in her. Where she once was fading due to the effects of dementia, she's now thriving. Her days are filled with laughter, music, and comfort - and it's clear that the uplifting environment and outstanding care have truly extended not just her life, but the quality of it too. She feels safe, happy and completely at home.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews
Thank you very much for your wonderful review of Lonsdale Mews and all that we provide to care for your Grandma. It means a tremendous amount to our team to hear how much Lonsdale has made a…read more
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Review from P B (Son of Resident) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Lonsdale Mews for over four years and we are always impressed by the high standard of care that mum receives. She recently celebrated her birthday and the catering team created a fantastic birthday cake for her and the care staff laid on a brilliant birthday party complete
with balloons and banners. All the staff, including managers, carers, the admin team, housekeeping and caretakers, are very person-centred and compassionate. A big thank you also to the Lifestyle Team who lay on an amazing range of activities each month and always encourage mum to take part. Mum is very happy at Lonsdale Mews and I know that her quality of life is so much better than when she was living alone. Highly recommended.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews
Thank you very much for taking the time to leave us such a complimentary review of your experience of Lonsdale Mews during the past four years.We are pleased to hear that you continue +to be impressed…read more
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Review from Diane L (Daughter of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had been a resident at Longsdale Mews for 2 years & always had great care. In Feb 2025 my father's health declined. He unfortunately passed away on March 15th 2025. The carers went above & beyond during dads last weeks. I can not thank them enough for keeping him comfortable, clean & pain
free. They came in on days off & never left him alone. I will be forever grateful for this exceptional care.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews
Thank you very much for taking the time to leave us your feedback about your positive experience of your father's care over the past two years.It is good to hear how reassured you were of our care and…read more
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Review from Debbie W (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Lonsdale Mews highly enough. The staff are just wonderful. They really care about the Residents and will do everything in their power to make them feel settled and cared for.
The whole process of moving my mum into the care home has been seamless. The facilities are great and we especially
enjoy have a cuppa together in the cafe.
The activities staff add an extra special element, meaning that mum has made friends quickly and is never short of something to do.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews
Thank you very much for the wonderful review you have left for us and for rating us so highly! We are delighted that you are happy with the home and all that we provide to care for your mum.It is…read more
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Review from S H (Daughter of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous experience at Lonsdale Mews . The facility was recommended to us and we are now so pleased with the choice, Lovely environment, really skilled and caring staff. Made the transition for us so easy, Nothing is too much trouble .... highly recommend.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews
Thank you very much, we were delighted to read your wonderful review of Lonsdale Mews and for leaving us such positive feedback about your experience.We are pleased to hear that you were recommended…read more
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Review from J M (Husband of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife had two weeks respite dementia care at Lonsdale Mews while I had an operation. I was very impressed by the facilities and staff and I think when it was time to return home my wife might have preferred to stay.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews
Thank you very much for taking the time to let us know about your experience of Lonsdale Mews.It is good to hear your positive feedback about the staff and the facilities. We are pleased that we were…read more
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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Lonsdale Mews is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 77 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 77 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.975 for Lonsdale Mews is calculated as follows: ( (899 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 921 Ratings = 4.975
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lonsdale Mews is based on 77 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 77 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (109)

Meet the Team (1)

Jo

Jo Davison

Job Title: Home Manager

I’m a Registered Mental Health Nurse and was a Dementia and Safeguarding Lead in a nursing home before I joined the Lonsdale Mews team. As a brand new home, Lonsdale Mews looked like an incredible place to work, and it offered exciting new opportunities. 


Working with older people is incredibly rewarding, and my favourite part of the day is spending time with residents and their families, getting to know them. We’re a big home team, so it’s good to take time to get to know colleagues better, too. 


While being adept at all things care-related is vital in this role, it’s also important to have strong communication and people skills. What we do is all about people, so I always aim to be approachable, open and fair. 


When I’m not at work I enjoy going to music concerts and the cinema. I also love my holidays!

Frequently Asked Questions about Lonsdale Mews

What types of Care is Lonsdale Mews registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lonsdale Mews have?

There are 64 Single Rooms.

What are the Facilities & Services at Lonsdale Mews?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lonsdale Mews to the centre of Loughborough?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

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